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Pros: "Great"

Cons: "Flight delays"

Pros: "8 horas de atrasó en la salida del vuelo la comida solo con picante sin otras opciones"
Cons: "la amabilidad del personal a bordo"

Pros: "Ok."

Pros: "The cabbin crew they don’t even talk nicely to the passengers they have attitude, they don’t even provide extra pillows Food was bad Service was bad Airline is bad six hours delayed from delhi to Hyderabad two times security check that is unexpected. They don’t even realize new born babies, infants, old age and sick peoples are traveling. This airline is dumb, worst, poor, bad, I’m not going to suggest to my relatives and friends neighbors for air India airline."
Cons: "I don’t like food it’s not enough for one person if I ask extra they said we don’t have it, it’s ridiculous it’s long journey you should provide extra food, it was nasty food and not enough."

Pros: "Friendly crew. Good food! We left in time and arrived early!"
Cons: "Chair backs leaned way back making it hard for the person behind. Touch screens and options on chairback screens dodn’t work great."

Pros: "Good food served, polite crew and very attentive to passengers."

Pros: "It was in time. No issues with luggages"
Cons: "I paid extra for seat reservation but they gave me just random seat not the one I picked."

Pros: "Food Crew Service"
Cons: "During the time of boating there were two people who were randomly checking the passengers and having them weigh their cabin baggage and carryon bags. In my case I had some extra weight in my bags since I was carrying my work laptop and personal laptop with me. They didn't let me board until I talk to Manager. I wanted to file a complaint regarding it. Both my checking bags had less then 23Kg. No one at the checking told me to weigh my carryon bags. If they would have told me at that time I could have transferred my stuff. This was first and last time I was flying from Air India. I will tell all my friends and family members not to fly with Air India. TV monitor was not working in my whole flight. Even the next seat passenger had the same issues. My seat no was 37D Hope these issues will be resolved for future customers. Pradeep Bhatia"

Pros: "Nothing"
Cons: "Delayed several times Overbooked Lavatories not working"

Pros: "Flight attendants"
Cons: "The general condition of the aircraft. It was in disrepair and worn. Seats were uncomfortable. Audio/video was inoperative and staff could not fix it. Food was tolerable with a definite decline in quality."

Pros: "Food & Service + on time !"

Pros: "Business Class"

Cons: "Entertainment system did not work at all during this 14 hr flight"

Pros: "Air India is the best. Highly recommend it"

Pros: "In flight service was simply outstanding. The crew was ever ready to assist and always smiling."
Cons: "Check in procedure was extremely slow and the person seemed rather cold. No special checked baggage allowance for First Class passenger. BA allows 3 bags. Would have been nice to see some leniency or formal change in their baggage policy."

Pros: "good indian traditional food is required with enough quantity and good quality."
Cons: "crew behaviour not up to extent."

Pros: "The staff was amazing. They accommodated every request without hesitation."
Cons: "Lack of newer movie choice"

Cons: "Customer service"

Pros: "Arrived almost on time and safely"
Cons: "Surly, inattentive flight attendants who were more interested in hanging out than actually working, broken entertainment equipment. I had paid extra for emergency row too. Two bathrooms were out of commission. Just a terrible flight experience. Would fly with anyone else above this airline. 2-for-2 on poor flight experiences."

Pros: "I loved that the airplane was very spacious like there was a lot of leg space. I also liked the foot step where you could change its height."
Cons: "The food did not taste good and the bread was cold and hard to cut. Also me and my father asked for non-veg during both meals however they said we have limited supply and therefore are out of non-veg; no flight should have “limited” supply of anything. My father’s seat also fell down all the way back when he pressed the recliner button; Air India needs to update their air crafts because my father’s back or anything else could have gotten hurt."

Pros: "Check in was easy and smooth. Flights on time."
Cons: "Seating allotment should consider family and kid requirements of passengers"

Pros: "Boarding was surprisingly smooth and food, as anticipated was really good."
Cons: "Neither the touch screen display or the remote worked. Mentioned that to one of the flight attendant who told me that the system will be reset after the food service. That did not happen so after waiting for another 2 hours into the flight, I spoke to another attendant who did reset the entertainment system. It did not work. Brought it to her attention and the response I got was, "Sorry, the flight is full and there is no other seat available". I had to sit through 14 hour long journey looking at other passengers or hear babies cry non-stop !"

Cons: "Entertainment was not working for entire Row and whole flight."

Pros: "Time saver"
Cons: "Smelly inside and poor and out dated equipment"

Pros: "Service is super bad, they don’t even get you water after serving once. Don’t forget it’s a 15 hour flight."
Cons: "Service inside the airline."

Pros: "Nice"

Cons: "Poor customer service, non working entertainment systems, no one care when complained."

Pros: "Very pour quality amenities, horrible food quality even for Indian taste. Most of the screens don't work, seat cushions very bad shape and untidy. Air hostess are useless, no body knows where they are most of the time. Only Reason We chose air India was due to convenient timings."
Cons: "As v mentioned above"

Pros: "Nothing"
Cons: "The flight was delayed, no proper support or updates were given. The flight tracking page of air India is not updated real time."

Cons: "food not so good. The entertainment system was not working on many seats including mine"

Pros: "All bags were weighed and accpted while issuing ticket. Ehile boarding we were singled out without specifying reason. After a while the agent said to weigh the hand bags again. There was no change. For no reason we got stuck."

Pros: "Service & discipline of staff"
Cons: "Food"

Pros: "Timing"

Pros: "Great seat comfort."

Pros: "Ticket price was reasonable Flight was direct from Chicago to New Delhi Flight arrived to Delhi on time"
Cons: "Crew behavior and customer service was rude Plane was extremely dirty, including the washroom Entertainment system in my entire row didn't work"

Pros: "leg room, on time take off and landing"
Cons: "limited entertainment choices"

Pros: "Crew attentiveness, boarding in transit and food were exceptional, and first class!"
Cons: "The comfort of the Air India first class seats was not first class and may benefit from an additional mattress because I think the seats have been worn out too much."

Cons: "The woman who checked in our bags was very rude. She was not accommodating at all. I paid money to be on this flight, she was acting like she owned the airline and I was flying on the airline for free. Very rude. I will never fly Air India again."

Pros: "On time, convenient"
Cons: "The ticket with no seat assignment and was seated in children's isle that did not have TV entertainment, that's cruelty for a 16 hour flight!!"

Pros: "Its a direct flight so good for people going alone. Food was also good."
Cons: "We booked a wheel chair for my mom but they didn't provide her that at delhi airport. She was going for the first time. She had to manage by herself till the baggage claim. She couldn't walk so long thats why this was bad experience."

Cons: "Entertainment services not working. Very disappointed"

Pros: "Service is excellent, schedule is perfect for us"
Cons: "The audio for my seat didn't work"

Pros: "Nothing at all"
Cons: "Lazy, uninformed and rude staff. Flight 8 hours late. I booked this by paying extra because it was a direct flight, but they changed it anyways because they just do not care. And this is my 5th and last time traveling g by air india, I'm not renting just because I faced this once, I have faced this 4 times. You think united airlines is bad, then you have never traveled in airindia."

Pros: "Absolutely nothing."
Cons: "Never dreamt airlines did not care for cleanliness of their aircrafts. Super dirty. dirty seats, dirty hand rests, dirty toilets. Awful smell when you walk into the flight. Torn seat covers & front storage compartments. Very bad food. Rude air hostess."

Pros: "The allotted seats asper web check was changed because of TV was not functioning..Same problem in new seat also."

Pros: "IT was a straight flight"
Cons: "Service poor, entertainment system not working on a 14+hr flight was a bummer, seats malfunctioning. Staff not helpful, refused to let us use vacant executive class seats even with all the problems in our seat.s, not going to use it again."

Pros: "Terrible - they changed my flight, so that it would not work with my itinerary and it is impossible to get my money back."

Cons: "Better to clean restrooms in between."