Pros: "Crew was excellent especially the first class attendant very attentive and always checking on you"
Cons: "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Thank you for the number of refreshments including drinks and a snack. Entertainment options were great."
Cons: "The seat was so hard to get comfortable in. I’m only 5’9” but I kept getting bumped into as I was sitting in the aisle seat. Also my seat 23C’s headphone jack is broken - I had to play around with my headphone cable input to get enough contact to hear everything."
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Pros: "Nothing I never took this flight"
Cons: "Hopefully no one scammed my name or banking info I was not on this flight"
Pros: "Absolutely nothing!!!"
Cons: "I’m still sitting here in Chicago in the plane (of my rebooked flight) waiting to get back to Vegas!!! I paid damn near $1,200 and I didn’t get what I paid for!!! I am accruing more costs and missing out on pay from my scheduled work day (today!!! Because I was supposed to be back last night!!!)"
Cons: "We were delayed over 3 hours due to a mechanical issue."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Pros: "The crew was helpful and friendly, my flight was inexpensive"
Cons: "The seats were incredibly uncomfortable! Also, many people did not understand how to turn off the televisions, so it was pretty distracting to have so many monitors going when we all trying to sleep."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "I was surprised that the flight was completely full despite a pandemic"
Pros: "Not much to add here because not much to like"
Cons: "There was nothing on this flight. No plug ins for your phones, or music or movies or nothing. No magazine, and it was so cold I thought I was going to freeze. I flew out to Chicago on Alaskan and the fight was wonderful! But this flight was a total opposite to that flight. I took pictures of the seats to show my daughter that there was nothing. And swore at that time....never fly Frontier again."
Pros: "The only thing positive I can say was the price."
Cons: "My flight was delayed by two hours and I was notified 6 or 7 hours prior to my flight. I called to find out why (was it something controllable like mechanical where they will get us a new plane and I can expect to leave at the new scheduled time, or is it something unpredictable like weather?) they could not tell me why, they told me to ask when I got to the airport. At the ticket counter at the airport they told me the crew at the gate would know. I said, if they know, why don't you know? With technology, this shouldn't be a problem. Nobody was at the gate, so I had to wonder for hours. The seat was the most uncomfortable seat I have ever flown in, and I fly fairly often. There was no headrest, the seat didn't recline at all, and there really wasn't any padding on the chair. It was the equivalent of sitting in a plastic folding chair with a high back."
Pros: "The ease of getting on and off very efficient staff. Late flight still very personable and warm."
Pros: "The airfare is cheap"
Cons: "I hate getting charged for carry on luggage and checked luggage etc. The seats are so uncomfortable too-no space."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Cons: "carry on expense (for the actual price, I could have booked on a better airline). Really awful check in. Kiosks didn't work (and there were only 3 of them) very long line to check in with a person...only one person working. At check in flight was going to be an hour late (for no reason) and then it turned out to be over 1.5 hours late."
Cons: "The plan took off late because they waiting to the last minute to de ice the plane when the plan sat there for over a hour and half. The service people were rude and charge me 60$ to bring my bag on the same bag in brought when I want. It charge in vegas to Chicago. The guy gave me a attitude. People in Chicago are very unpleasant."
Pros: "Everything was organized and on schedule. I didn't order food and no entertainment. It was a short flight. Very low price."
Cons: "Not much space"
Pros: "The price of my ticket was amazing and the crew member with the long red hair, tall, white girl was a so awesome. Sorry that I don't remember her name. The pilots did a great job and landed so smoothly."
Cons: "That there is no wifi."
Pros: "Smooth take off"
Cons: "Sooooo many delays and gate changes. The landing was rough"
Cons: "Flight was canceled after a long wait. Customer service was nonexistent. Very poor in helping us get home Would never fly again"
Pros: "Generally lower fare"
Cons: "It's not really lower when they start charging for everything."
Cons: "The flight ended up canceling. There was no explanation given and no accommodations to reschedule. It was a Friday and the earliest they could fly us out was Sunday, we were scheduled to fly back Monday. There wasn’t even an apology or attempt to get us on another flight. We walked ourselves over to the frontier counter where they were willing to help us figure something out. That flight actually ended up delayed and they gave us vouchers for the delay so we would fly with them again in the future. The airlines are a service industry and spirit gets a 0 in my eyes."
Cons: "Plane was delayed so I didn't actually make my connecting so they had to rebook me."
Pros: "Crew was friendly and efficient! Flight went well. The flight was very cheap and you don't pay for the "extras" like luggage and food and drinks."
Pros: "no delays after we left the gate...taxied out and were airborne quickly"
Cons: "Narrow seats"
Pros: "Most of the crew was very pleasant."
Cons: "The gate looked cluttered and miss mangaed. The seats are uncomfortable"
Cons: "Entertainment, comfort and even water cost money I didn't like."
Cons: "My flight was cancelled with no advance notice and no reason given"