Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."
Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."
Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Cons: "Delayed and baby crying and kicking behind my seat."
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Pros: "it was a direct flight"
Cons: "allowing to check bags in late. didn’t allow us to & made us take our bags thru TSA. We told them that we had liquids in there & would need to check them in at the kiosk bc tsa would throw them away. They said “it’s okay, just let tsa know we said it was ok” tsa threw our stuff away & lost a lot of"
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"
Cons: "Flight be on time"
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Pros: "Easy check-in"
Cons: "None of the luggage for our flight was boarded onto the plane, despite a 30 min delay due to loading/unloading. We then did not receive our luggage until about 18 hours after landing and have still not received a baggage refund, voucher, or any compensation for the inconvenience of all of the passengers."
Pros: "Beginning of the fight was smooth but when we were descending the pilot did a little noise dive which was a clear blue sky and wasn’t necessary for the noise dive. And while descending he makes sharp turns left and right a few times, didn’t seem like he knew where he was going. I been on rough descents before but this pilot is not qualified."
Pros: "Customer service was great."
Pros: "Flight was on time-actually left a bit early."
Cons: "No free on board movies. Turning all the lights on at descent when I was sleeping."
Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"
Pros: "I did not fly to Las Vegas... the ticket went unused."
Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."
Pros: "The crew was awesome, friendly and helpful."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"
Cons: "Seats are too small"
Pros: "All the flight attendants were very friendly."
Cons: "No complaints."
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."
Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"
Pros: "Direct flight"
Cons: "seating is a little cramped."
Pros: "Flight attendants were pleasant. Flights were on time with no delays."
Cons: "Seats to darn hard."
Cons: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"
Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"
Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."
Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"
Pros: "No complaints. Smooth flight, no delays."
Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"
Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."
Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"
Cons: "I dint like anything"
Cons: "Too many hidden fees"
Pros: "Clean plane"
Cons: "Cramped austere seats and we were 30 minutes late."
Cons: "The flight ended up canceling. There was no explanation given and no accommodations to reschedule. It was a Friday and the earliest they could fly us out was Sunday, we were scheduled to fly back Monday. There wasn’t even an apology or attempt to get us on another flight. We walked ourselves over to the frontier counter where they were willing to help us figure something out. That flight actually ended up delayed and they gave us vouchers for the delay so we would fly with them again in the future. The airlines are a service industry and spirit gets a 0 in my eyes."
Pros: "Friendly crew."
Cons: "Very hot and seats so small."
Pros: "Price was good."
Cons: "Seats are very small and hot on the plane."
Pros: "Staff were actually nice on this flight. I boarded last so can’t complain."
Cons: "No entertainment. No power outlets. No reclining seats. No legroom. No frills. Base fare. Pretty crappy as usual."
Cons: "Plane was delayed so I didn't actually make my connecting so they had to rebook me."
Pros: "The flight departed and arrived on time."
Cons: "The chairs are so small, and so close together, that I was in extreme pain halfway through the 4 hour flight because I couldn't stretch out my legs. I'm 5'10"- tall, but not that tall! I couldn't imagine folding myself into these chairs if I was over 6' tall."
Cons: "Just a cheap outfit. Inexpensive is one thing, arousing price gouging as a la carte is another. Will never fly Spirit again."
Pros: "no delays after we left the gate...taxied out and were airborne quickly"
Cons: "Narrow seats"
Pros: "Nothing. Everybody was rude"
Cons: "We arrived at the airport on time and after changing the terminal on us, we still miss our flight. Employees were super rude, manager said "tough luck" and we were supposed to guess that we were boarding at the gate that said blue jet. You guys suck and i hope you know you won't be around for a while"
Cons: "extra fees excessive"
Pros: "The paint job on the plane was nice."
Cons: "Flight delayed. Never did figure out if there was a way to do a check-in before actually arriving at the airport. Tried for quite a while. I'm 6'1"....absolutely no legroom...or shoulder room...I had to sit perfectly still for the entire flight...so cramped up it was ridiculous! It's just not worth the lower fare to be that uncomfortable."
Cons: "Leaving and coming while on the runway getting ready to fly off the plane cut off which scared my child.."
Pros: "Not a damn thing. The worst airline company in the world. If I could give negative star ratings the would get the most negative stars."
Pros: "I'm fine with the no frills, as long as my flight is cheap"
Cons: "When we arrived back in Chicago, the plane set on the tarmac for 40 minutes waiting for a spot to park and unload. This caused missed connections and huge inconveniences for many passengers. It did not affect me personally but was unsettling for many fellow travelers. There was a verbal apology for the delay but no offer of compensation."
Cons: "Hmmmm . Where do I begin ? Spirit was chosen because of the time of the flight not because the base ticket was significantly cheaper because it wasn't . I had sticker shock that carryon was more expensive than check in . Why ? What service are you providing here to charge $59 for ? Between my daughter and I spent an extra $222.00 for a filthy , uncomfortable plane than smelled than worse than a greyhound bus ."
Cons: "Flight got delayed by 2.5 hrs"
Pros: "Smooth ride Good Pilot good Landing"
Cons: "Flight crew was very unprofessional"
Pros: "That they let you know everything they were about to do"
Cons: "I was cold and the seats isn't that comfortable"
Cons: "Entertainment, comfort and even water cost money I didn't like."
Cons: "Late as can be, minimal to no updates. Put the delay on a damn board. I would be mad about a delay, but twice as mad about a delay and zero information about changes to the flight, boarding gate, time, etc..... it was B.S."
Pros: "The staff we encountered were very friendly and helpful. I fully support the baggage rules to deter those who won't pay to check a bag and abuse the free carry-on rules for most other airlines !!! We will consider Spirit for future travel."
Pros: "I got to sit in the third row with a random seat selection so that was very nice."
Pros: "Nothing you canceled my flight"
Pros: "Seating very cramped, otherwise, good flight"
Pros: "Flights were solid. They were on time."
Cons: "The Spirit customer service team is not the best. The rep I talked to failed to inform me of more cost effective means to get a checked bag when I had him on the phone. There are additions and fees everywhere with spirit. It's ridiculous to charge $10 to check-in."
Pros: "there was 7 asile seats avable and when i ask if i can move the stewtress resonse was you must sit in the seat you purchased. i try to explain internet did not allw to pick preference. on my return trip i called and ask to purchase emergency seat sitting on the asile. when i borarded i got an asile seat but it was not what i got charged on my credit what nightmare of an experience. i have to say the crew on my rreturn flight were really nice."
Pros: "Traveling with friends"
Cons: "Add on charges!"
Pros: "We liked the joking when they did the safety talk."
Cons: "Did not like the small tables and the legs room. The website we had a hard time understanding how to get around, but after we figured it out we would fly with them again."
Pros: "Cheapest flight is a win in my book. You get what you pay for and I paid to get there. Crew was nice, flight not so bad. Would only recommend this airline for flights less than 3 hours."
Cons: "My flight got delayed twice, spent the day at the airport. And got fired from my job thanks kayak!"
Cons: "The flight getting cancelled 1 hour before take off"
Pros: "I didn't like it at all terrible service"
Cons: "Terrible service front ticketing no more flights to my destination until 2 days later. Bad bad bad"
Cons: "Crammed plane, uncomfortable seats, hidden fees."
Pros: "Everything was smooth and staff was suportive to all our needs"
Cons: "Nothing in particular"
Cons: "Two hour delay!!!!!"
Cons: "The seats are literally the most uncomfortable seats ever. No leg room whatsoever. Seats are tiny. The crew was nice but the excessive "seat belt sign is still on, return to your seats" is annoying."
Pros: "Exactly what you should expect from a bare bones airline fare. Flgihts were all on time and ran smooth."
Pros: "Liquor, cat boarding on plane."
Cons: "Someone threw up. Had to switch flights"
Cons: "The plane was really small. I had an emotional support animal with me and was not even able to put her under the seat in front of me because my knees were already touching the back of the other seat, I am 5ft 1 in. Also, a lot of the crew like the check in people were really rude. I don't like that the luggage fees were outstandingly high. Yeah the ticket price is cheaper but with all the extras I should have just went with another company that I knew I would be comfortable in."
Cons: "The price goes up so quickly. Also the website was down and when they were going to help me via the phone, they said I would be charged $100 as opposed to $35. It was awful."
Pros: "I love everything"
Pros: "It's was late"
Cons: "Sprit counter employee are very rude"
Pros: "Flight Attendants were awesome."
Pros: "As long as you know all the fact up front about additional charges, it's fine. I paid $25 extra for an emergency row seat and was the best $ I ever spent."