There was a delay in NYC, so to take the connection in Miami I had to run across the airport. Then the flight delayed in Miami, and the schedule in GRU - São Paulo was too tight, so I missed the flight to Porto Alegre. When coming from international flights, the connection time needs to be more spaced because of immigration bureaucracy.
Pros: "Very easy process of boarding, flight and leaving the plane."
Cons: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Cons: "Flight was an hour late. Should have boarded 30 minutes earlier!"
Cons: "Flight toke Way linger than usual"
Cons: "More English explanation and care to customers . Horrible customer service"
Cons: "Non free entertainment"
Cons: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."
Cons: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Pros: "Nice crew. Okay seats."
Cons: "4 hour delay with no information. Just horrible in this day and age."
Pros: "Crew was helpful and charming. 10 out of 10."
Cons: "Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area."
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "Time - delayed twice - missed connection"
Pros: "All great n crew very helpful"
Pros: "Very stable flight New airplane Excellent flight"
Cons: "Better food / snacks Boarding through finger and not by remote bus"
Pros: "Reliability of schedule"
Cons: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Pros: "I enjoyed my seat!"
Cons: "They could have started boarding on time."
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Cons: "Flight delayed over one hour!"
Pros: "Nothing about the airline Avoid if you can"
Cons: "Their customers service We were runnjngblate due to traffic but arrived with an hour before takeoff and they refused us to enter We had no bags to check in just hand luggage and they refused us to check in as their automatic check in service did not recognise our booking Total rubbish airline"
Cons: "Este vôo tem atrasado sempre."
Cons: "Me dieron la última fila, los asientos no se reclinaban y al lado una mujer con niños que gritaron todo el viaje, los auxiliares de vuelo no hicieron nada."
Pros: "Food was good"
Cons: "Este vôo tem constantes atrasos na saída do vôo."
Pros: "The trip is very fast"
Cons: "I sleep in few time"
Pros: "Fast flight"
Cons: "Always delayed with no information as to when it might be departing."
Pros: "Punctuality. Safety"
Cons: "Bagage delivery was a bit slow."
Cons: "That fly late 30 minutes"
Pros: "The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again."
Cons: "I didn’t like the snacks."
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great."
Cons: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
Cons: "It was very hot on the plane. Very little air conditioning."
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "Traveling from JFK TO GRU. Fight got delay by 2 hrs. Arrived at GRU 8:28. Got the luggage in 20-25 mins. Run like crazy to the check in 15 min. Got there by 9:15 only to find out it’s been closed for checking bags. I beg , implore and there’s nothing to be done. Pay extra for 2 extra bags, for what? Nothing. Lost about $75 altogether non refundable. SUCKS."
Cons: "What’s to like? Because of 30 they couldn’t added mire luggage. Begging imploring it didn’t matter. Ok I didn’t like loosing $75. Who’s gonna refund? Nobody. SUCKS"
Pros: "fast flight, cofy seats!"
Cons: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
Pros: "I had a plesent flight with good food and good service both ways, the flight timing and connection was very good and the pricing of the jurnay was good. I will defently use the company the next time when I am traveling the same route later. Best regards Jan Christian Nygaard,"
Cons: "I have no comments to add hear, because everything went fine."
Pros: "el vuelo estuvo bastante bien"
Cons: "casi perdemos el vuelo porque no nos podian despachar las valijas, nadie hablaba ingles o español para que nos podemos hacer entender y terminamos pagando el doble por despachar el equipaje"
Pros: "el vuelo estuvo bien"
Cons: "la atencion del personal en tierra me parecio deficiente"
Pros: "Las instalaciones en perfecto estado todo en funcionamiento"
Cons: "Los sobrecargo un poco antipáticos deberían de colocar más aeromozas"
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Cons: "The flight was delayed hours for a maintenance issue, then it was delayed further because they had to take passenger baggage off the plane from those that got tired of waiting and took another flight."
Pros: "As a wheelchair user I was treated well from the ticket agents, escorts, gate agents and flight crew."
Cons: "Not one thing."
Cons: "Space on the seats, between the seats."
Pros: "Idem San Paulo"
Cons: "El idioma, tienen que hablar también en español, ya que hablan portugués e inglés."
Cons: "Incluir español en la comunicación en el avion"
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Cons: "Voo atrasado Sujeira no aviao (chiclete no chão)"
Pros: "Excellent crew members !"
Pros: "ok flight for a cheap airline"