The boarding process was pretty messy both at the gate and on the plane with staff who were not particularly friendly or helpful. I also think in comparison to their competitors the allocated space is less
Pros: "Stewardesses were pleasant"
Cons: "I had a basic economy so there was nothing I could have changed. The flight was good and captain alerted us frequently of status. Overall good"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Crew was great!"
Cons: "First Class cabin was very outdated. Food served during flight was not good. Should’ve saved the money and purchased an Economy Plus class ticket instead."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent."
Cons: "100% of staff was rude and they love to nickel and dime you."
Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Cons: "WiFi could have been better, and seats could have been better"
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."