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Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"

Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"

Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"

Pros: "Nothing"
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"

Pros: "Crew was friendly."
Cons: "Very uncomfortable decents."

Pros: "Fantastic service and very poloce staff."
Cons: "Nothing"

Pros: "Crew was very nice and professional"
Cons: "The seats in coach were very hard with almost no padding. The a/c didn't work well and it was very warm to the point I was sweating."

Pros: "Everything was very good"

Pros: "A bit more leg and knee room."

Pros: "On time schedule!"

Cons: "They never have enough food selections in First Class"

Pros: "Crew was nice."
Cons: "Some travelers was not good."

Pros: "Everything"
Cons: "Nothing"

Pros: "Boarding was earlier than schedule."

Pros: "Staff, modern plane"
Cons: "Seats where slightly small"

Pros: "The crew was very nice...the entertainment choices are very good...I appreciate the Mileage Plus Card perk of Preferred Boarding in Group 2...smaller plane with 2 seats allowed good leg room and my wife and I to sit together alone."
Cons: "You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix???"

Pros: "Nothing"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"

Pros: "Flying first class"
Cons: "Nothing"

Pros: "Pilots ability, cleanliness of jet, gracious cabin crew"
Cons: "Wish it was a larger aircraft with more comfortable seats"

Pros: "Crew great"
Cons: "Wi-Fi charge sucks"

Pros: "Plane took very late. No air conditioning for quite a long time before airplane took off."
Cons: "Never seems to happen to me on other airlines"

Pros: "The service"

Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."

Pros: "all went well...no issues"

Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"

Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."

Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."

Cons: "They suspended my ticket claiming I was a NO SHOW when that was not the case @ all!"

Pros: "No long waits. Smooth travel."

Pros: "Uneventful. Pleasant staff."
Cons: "Airplane seats, they're never very comfortable. Unfair to have to pay more for exit row. Headrests and seats are just not pleasant."

Cons: "Customer service preflight was atrocious. I will never fly united again"

Pros: "crew's friendliness"
Cons: "Lack of clarity of PA system.. almost completely incomprehensible, going and coming."

Pros: "Nice and happy/friendly people working for the airline..will take this airline again"

Pros: "They lied"

Pros: "The chairs were nice"
Cons: "Not a hole can f oj"

Pros: "Comfortable"
Cons: "Crew was not friendly. Snack did not taste good. Asked for hot tea but the stewardist was too focused on other things to hear me ask for sugar twice. I ended up with no sugar and didn't drink the tea. Upon departure, no one said "thanks for flying with us" or said goodbye. They were too busy with their own tasks. Delta does it better... No offense."

Pros: "Everything went smooth."
Cons: "None"

Pros: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Cons: "Aircraft is tiny and seats are narrow."

Cons: "After we boarded the plane, we had to wait 2 hours inside the plane before take off. Then, once we landed, our baggage claim location never showed up on the computer screen until 1 hour after landing. Overall, not a good experience. Probably will not fly airline for a while."

Pros: "Friendly crew."

Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"

Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."

Pros: "She was very understanding to my 37 minute layover in Denver and upgraded me to seat row 11 from seat row 31 to make sure I could get off the plane quicker. Very much appreciated and why I always fly United with my MilagePlus card. I had been on vacation for a week and had to be at work the next day."

Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."

Cons: "Very nice friendly service, keep up the good work."

Pros: "Flights were on time..."

Cons: "Complimentary wifi was on the fritz"

Pros: "Everything, service, timing. Great job"

Pros: "Everything was fine. I have a small suggestion , why don't you have direct flights from charlotte to tampa or Tampa to Charlotte for bit cheaper fares?"