I was offered a selection of drinks and given a free snack. The flight was only a couple of hours, but we were trreated better than the transatlantic flight.
I was much more comfortable on this flight since it was not completely full. Again the complimentary food was inadequate for such a long flight. A tiny bag of mustard flavored pretzels and small drink . I'm glad I brought a few granola bars with me this time.
Crew were great. Complimentary food was very disappointing. On an early morning flight lasting over 2 hours, a tiny cookie and small drink is inadequate. How about a cinnamon roll or something else a little more substantial.
Flight was delayed by almost 2 hours due to air control and no available plane. We didnt land until after 1:30am. And it changed my whole vacation, no sleep the 1st night
I have been trying to cancel my flight from 2 hours before and still have not been able to
It was all in all a good flight. We did not order food did not want to pay the price for the small portions. But the refreshments were great!
Plane was clean and modern and spacious, usb ports all worked. No TVs
The aircraft pumps heat into the cabin in warm weather. High, prolonged discomfort. Not okay to put customers through that. Time to upgrade their fleet.
Flight attendant was excellent, pleasant and attentive. Announcements were clear and pleasant.
In spite of interacting with multiple employees at check-in, I was not told that my gate was only accessible by shuttle bus. I missed my flight as a result.
The ac must have died, it was way to hot on this flight. Boarding g was chaotic. The flight was delayed for boarding. Not a great experience.
Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.
Awful. There was an unexpected delay of nearly three hours because there were not enough flight attendants. I understand this is likely due to FAA regulations; but in that case, Delta should coordinate with smaller airports such as RDU to have extra flight attendants on the ground and "on call". In addition, this was the second 2-hour+ delay to Boston on this route in one week.
It was strange that the flight attendant was so adamant about having phones turned to airplane mode that he was calling out names from networks shown and waiting until they were all gone. I've never experienced that before, and after already working through an hour+ delay, it felt tone deaf. I take dozens of flights per year and have never experienced anything similar.
The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ
Your survey needs a N/A option. I didn’t use the entertainment or eat food.
The flight was over 2 hours late.. once we finally got boarded things were fine
Poor communication, we sat on the plane for an hour before pushing back. They were oversold and with a full plane kept looking for someone to step off for someone else to board. So after an hour wait at the gate we missed our departure window and proceeded to spend an additional hour on the tarmac waiting for a refiled flight plan according to the pilots. Occasional updates, somewhat insensitive crew to passengers needing to use the lavatory (it was 2 hrs beyond what anyone expected). Overall just poor execution...especially when the flight was listed as "arriving early" up until about 30 minutes past our departure time.
No tv. No free wifi. They need to ipgrade these planes - especially on a 2 hour flight.
Had us delay to fix forward restroom only to have stop working so I had a line of people's rear. The entire flight.
Flight staff and all was fine. Food always sucks on planes so nothing new.
The flight crew were very helpful. The seats were very close together. There was barely room to sit without touching the person next to you.
I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A
It was hot and not as comfortable as the flight to Chicago. Must have been a different plane that needs to be worked on or replaced.
My flight was delayed so bad i missed u it so i just said never mind
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
Gluten free snack options and meals that offer both gluten free and dairy free.
The SFO lounge closes at 12 midnight. My flight took off at 2AM
Not a bad flight but a long delay boarding and taking off due to the pilot not arriving on time.
The experience with United Airlines was excellent; however, the experience with Houston Intercontinental Airport (IAH) was horrible. Although our flight departed from Terminal B, we had to go through security in Terminal C and then get on a train for travel to Terminal B. Additionally, there was significant walking required to get to the boarding location.
The airplane I love and I love I came back safe thank you American airlines
Although there were two delays, they were communicated clearly and the boarding process was expedited. The crew was pleasant and efficient.
The flight I booked was conveniently timed, had one brief stop and was going to be quick. The flight I ended up getting was delayed, took longer, had a far longer layover and arrived hours later than planned. Thanks for nothing.
Flight attendant made the flight very enjoyable. He was courteous and gave great care to the passengers
Everything was done like clockwork and I find no fault with the airline.
This flight 1810 on 7/30 from EWR to DFW got 4 hours delay. this round trip experience is bad, my AA flight 618 from DFW to EWR on 7/28 was redirected to PIT and totally delayed about 9 hours due to mixed of weather and AA IT outage and then on the way back delayed for 4 hours. Lucky, i changed my flight to UA on the way back. i don't like AA anymore. i will consider other airline options in the future.
Bad experience going to DFW with an IT outage then bad on the way back with a nearly 5 hour delay that’s started as maintenance then caused us to wait further due to weather - which would not have happened if we had left on time.
IT issues created a mess had you change my flight and your system never changed it
Horrible experience flying with American. Flight was delayed due to inbound flight delay. Fine, it happens. Then, we were delayed an additional almost 30 minutes due to the paperwork for departure having a "clerical error." Then, upon landing at the destination airport we were stuck on the plane for an HOUR after we landed and pulled up to the gate because apparently there was another plane. An hour waiting for the gate 12:30 AM when the flight has already been delayed due to operational error feels like a complete failure of the ability to do the one thing they need to do apart from actually have the plane takeoff and land. Very disappointing.
We’ve had a year of delays with American, and this one was another flight to add to that list. It just reduced our vacation by a day! So frustrating. In-flight entertainment (TVs) weren’t working, There was no drinks service due to delivery issues.
