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Cons: "The air plane was really old"

Pros: "na"
Cons: "same as the previous ones"

Pros: "On time departure, good pricing. Excellent value"

Pros: "I found the seats to be very comfortable"

Cons: "Delayed though can’t complain much"

Pros: "Amazing crew... seats very comfy... departure and arrival on time."
Cons: "N/A"

Cons: "The flight was delayed 2 hours and no one was a telling us what was going on"

Pros: "The plane smelled so bad, none of the crew speak English"
Cons: "Cleaning and Customer Service"

Pros: "Movie selection was good."
Cons: "Flight attendants demeanor and customer friendly attitude left much to be desired."

Cons: "entertainment"

Pros: "Crew was good, seats were bad, entertainment software bad."
Cons: "Ordered and reconfirmed vegetarian food, one way got vegetarian food, on return, I am not in the list. Crew tried mix and match, but bad mix. Luggage was badly damaged, staff@LAX offered only $50 for replacement for over $130 suitcase, had no choice but accept their crappy replacement, lost my stuff"

Pros: "Great customer service, and very comfortable ride"

Pros: "bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight."
Cons: "advance seat allocation at the time of booking."

Pros: "The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently."
Cons: "The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin."

Pros: "Yes they where excellent on everyway possible but the 1st hour of the flight was rough."

Pros: "Crew was friendly and spoke English. Boarding was timely."
Cons: "The food was the same on the flight to and from. Also was warm, not hot."

Cons: "Everything is fine."

Pros: "The service"

Cons: "See above..."

Cons: "The Airport crew send us back and forth to where we go for our missed flights.Wifi connection in Beijng Airport is available but cant connect at all . Food like the noodle meal should improve or can be replace to something better. Crew should be morev fluent in English for better conversation among passengers."

Pros: "Crew was very, very attentive, food was really good, entertainment system was great. Will definitely fly Air China again, especially on their 777"

Pros: "Average service!"
Cons: "2x2 seating arrangement in the business class needs to catch up with other airlines such as ANA. International connection in Beijing is very confusing- there were 2 signs that say “foreigners” for both domestic and international connections."

Pros: "Perfect service. New equipment. On time. Business class feels like First Class. Attendants are punctilious and extraordinarily well trained. Seem to enjoy their work. Almost zero slip ups."
Cons: "No English language international or domestic papers. Nothing from Europe in any language. No Western media news or analysis. Film selections in English are limited, dated and bad."

Cons: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."

Cons: "No vegetarian option, crew spoke little to no English, board was a mess, delayed an hour on tarmac after boarding late, only 4 agents at JFK to check in several hundred people."

Pros: "We got to move to the front of economy which gave us more legroom which we needed."
Cons: "They changed planes on us and we lost our upgraded “premium economy” seats."

Pros: "Airfare was cheap"
Cons: "No variety of options for entertainment"

Pros: "Attentive gate staff who made sure there were no issues with my seat and made sure to seat me with my husband. Honestly just a long coach flight, maybe don’t fly coach if you can’t handle being a little uncomfortable. I was expecting much worse from some of the reviews. Bring your own food though. Good selection of films."
Cons: "Terrible online check in."

Pros: "The crew was nice."
Cons: "Everything else. I was also seated next to a baby that cried for 11 hours of the 13 hour flight. Perhaps there can be a family area."

Pros: "It was very cost effective. A great price for the trip."

Pros: "It was a short flight so no food served, but they did hand out bottles of water on boarding. No entertainment, but again - it was a short flight."
Cons: "They have a rule about staying buckled the whole flight, and you have to leave your phone off from take off to landing ... but did I mention the short flight? So it didn't really make any difference to me."

Pros: "I was able to get home and my luggage came with me."
Cons: "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."

Pros: "The flight and service itself was good and the flight attendents were very kind and orderly for having to care for so many people"
Cons: "The touch screen didnt work on my chair and when i reached my final destination the airline said they have lost my luggage and are trying to find it. That was three days ago"

Cons: "Long delays zero communication to passengers."

Cons: "Need more vegetarian dishes available"

Pros: "The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great!"
Cons: "Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment."

Pros: "GOOD ATTITUDE"
Cons: "my stuff in the checked luggage was missing, obviously somebody took it from my luggage, also, my luggage bag was broken due to the rudeness of staff. very very disappointed."

Cons: "Connect time is too short and I missed the third flight"

Pros: "Check-in and boarding went very well, very quickly."
Cons: "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."

Pros: "I liked making it out of there alive."
Cons: "Cancelled flight without notice. 24 hour postponement; marginally passable accommodations. No compensation / upgrade / consideration / anything. Horrid staff, passengers, food, plane, etc. 16 hour layover in the frozen prison camp called the Beijing airport. Avoid like the plague. Fly literally anything else."

Pros: "Selection of movies"
Cons: "Small seats"

Pros: "Nothing. Everything was ordinary."
Cons: "Food was terrible and yuk!! .The attendents need to take a course on spoken English and how to be polite . Entertainment set Sucks! Only Chinese stuff. Need to add more English on a international flight. Could do a better job cleaning the toilets !!"

Pros: "The fact that this flight isn't operated by Air China."
Cons: "Nothing so far."

Pros: "Taking off an landing were smooth"
Cons: "The food was not good at all. I ordered a vegetarian meal and it was really bad. It tasted really bad. On the flight back, we made sure that we ate before we got on the plane. We brought pizza on the flight and had oatmeal packets just incase. The airline hostess were all very rude. Didn't care to speak english or understand our needs. The check in reps were also rude. Theres no such thing as good customer service when it comes to air china. I will never recommend this flight to anyone or will i fly on this airline ever again."

Pros: "Love watching movies"
Cons: "Super cold and hard to get around and to processed to the next flight"

Cons: "1. Flight got delayed, so I missed my connection and I had to stay at the airport overnight. They did it provide a hotel to stay saying the delay was weather related and not their fault 2. Communication skills are extremely poor in Beijing airport 3. All flights were delayed from Air China."

Pros: "The only good thing was punctual arrival of flights to all the destinations."
Cons: "Boarding: bad, I couldn't check-in online because of some error which apparently only I faced. I still don't know the reason Customer care: horrible, either there are no reps with Air China or they just don't pick their phones. Tried calling them on various occasions for various things but wasn't answered even once (except for booking the meals). Baggage care: irresponsible, my luggage couldn't be loaded on time despite a good 3 hour layover at Beijing airport. I stood at the baggage belt for a good 45 mins (on the edge of crying) before the person responsible to inform me that my luggage hasn't arrived yet showed up. After that as well, I wasn't given a file reference number through which I could track my luggage. Also, nobody picks the phone at baggage claim office unless you call repeatedly for 50 times. What's with the distance between their phones and reps? Inflight crew: impolite, just one word for them. Food: boiled veggies for Hindu vegetarian meals, I mean I wouldn't place a special request for a meal like this. Seats: uncomfortable, the small monitor hangs so frequently that you give up watching even your favourite movie inside a boring flight."

Pros: "All our luggage was at the end with us, nothing missing"
Cons: "The weather delay was not fault of the airline."

Cons: "the flight was delayed for more than an hour"