Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
We had a family emergency occur on October 22. I tried both online and on the phone to contact someone about changing my flight. I realize it was a non-transferable purchase. However, my father's cancer (the reason for my initial ticket purchase) took a drastic turn for the worse and I needed to get to him asap. Ultimately, he perished on October 24. Thankfully, another airline was able to get me to my destination in time. Since his passing, we tried several times again to speak with a human being at your airline with no luck.
My first experience with your airline in 2014 was great and i told numerous people about it. Unfortunately, due to what has occurred recently, I recant my high praises and will no longer look for your direct flights to MYR. I will choose another airline to travel with my young special needs child, even if it must include a stopover.
Extremely disappointed in a serious time of need and compassion.
Absolutely nothing. Our flight was scheduled for 750a. We wake up 5am to ge to the airport, while waiting for the cab I decided to check my email to find out the flight was cancelled due to "mechanical issues". Which means they didn't sell out the flight. The rep I called caught a lot of my animosity, which the issue wasn't her fault, but she remained professional to her credit. The next flight was the next morning already a day into my vacation. I declined cause I wasnt gonna be Charlie Brown to thier Lucy. She then closed out the phone call with the normal spill, "we appreciate your business, book online, we are always here for you etc." This further annoyed me. My vacation was ruined and you think I would ever give Spirit another shot at anything at all in my life.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
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