Cons: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Pros: "Nothing, weren’t even allowed on the plane."
Cons: "Should have let me on the plane."
Pros: "The crew was nice"
Cons: "Better food and cooked throughly and better seat and more blankets."
Cons: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
Pros: "Very personable and always a smile."
Cons: "Best business I have the pleasure of enjoying."
Pros: "Everything I saw a younger girl in the bad room passed out the crow help her a lot"
Cons: "Excellent service"
Pros: "My mom was very happy with food and specially the open seats."
Pros: "Service on the plan was excellent. Food was delicious"
Pros: "Leg space was better"
Cons: "Long line for boarding .its a big flight so you have to add more restrooms"
Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Cons: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Pros: "Leg room and friendly staff"
Cons: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Pros: "Smooth boarding and take off on time"
Cons: "Food could be better"
Cons: "Broken seat levers, out of order headphones"
Pros: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Pros: "Staff is very good. Always smile on face."
Pros: "Smooth ride. Great food."
Cons: "Slow boarding started later than expected"
Pros: "Nice aircraft"
Cons: "The food has alot Indian herbs & tasteless , unlike the lounge which has excellent taste."
Pros: "Custom meal. Avml."
Cons: "Not very tasty."
Pros: "My first and hopefully not last flight on one of the world's best airlines."
Pros: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Cons: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."
Pros: "Food was good and not over salted like most airplane foods"
Cons: "Need more recently released US movies Options are so few Not enough African movie either"
Pros: "Professional and courteous behaviour"
Cons: "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
Pros: "Seating Services Entertainment"
Pros: "None was satisfying"
Cons: "Every thing was bad"
Pros: "Loved the ride on the 380. Great service and crew."
Cons: "Smalller cans for drinks. Need more free internet."
Cons: "The crew was too tough was us not to hit helpful at all ."
Pros: "Fantastic flight from start to finish lax to dubai. I was offered upgrade to business class from economy for $1000 USD which was well worth the cost as the 15 1/2 flight can be tough in economy. The a380 is smooth, much more quiet and is pressurized to lower altitude than most planes so you do get off feeling more refreshed. Service and food were good and the inflight entertainment is first class with hundreds of movies on demand."
Cons: "Took 50min after deboarding for luggage to arrive at baggage claim but I'm told that's not the usual and emirates staff were there to apologize and let us know of the unusual delay."
Pros: "Nothing special"
Cons: "Staff wasn't the friendliest. Waiting times on Dubai airport is way too long, the airport staff was rude, and not helpful at all. Unwilling to speak English. Can learn a lot from KLM. This was my first time flying with Emirates, will be the last."
Pros: "Very good service I love it"
Pros: "Comfortable seats, wide space between raws, smooth takeoff and landing, friendly Crew, good food, crew offered great service, from time to time offer drink and appetizers. We have come such a long distance comfort and fun."
Pros: "The new A380 flight is very comfortable. The leg room even in economy was great."
Cons: "The in flight crew service was absolutely terrible. I was shocked to receive this kind of service by Emirates. I did not receive any assistance by the crew members even after pressing the call button and waiting for over 20 mins. Finally I had to get up and help myself. This was not just once but twice in a single flight. One of the stewards serving my area seemed very curt. The food was also terrible. My chicken dish was cold and very dry. Even the side bread was like a rock. The coffee that was served after the meal was cold. This kind of service is unacceptable on a 16hr trans Atlantic flight. Overall very disappointed with Emirates."
Pros: "Relaxing on time flight.."
Cons: "Food was bad... Before it used to be really good..."
Pros: "Flight staff good attitude, condition of airplane"
Cons: "On the 15 hour flight Dubai to LAX, Only one hot meal was served, plus later, a sandwich. I'm a thin girl and barely found the food sufficient - imagine the men!"
Pros: "Very nice service"
Cons: "Food came before alcohol :)"
Pros: "Satisfactory in all respect"
Pros: "Organized and quick boarding process, excellent service overall."
Cons: "Crew was pathetic with no compassion towards customer."
Pros: "That i landed"
Cons: "No snack and a drink when you get on the plane. Straight to lunch and the food is less than mediocre. I asked for water several times and never got it. The seats are extremely uncomfortable. The head rest is supposed to help but really you just end up sitting awkwardly with back spasms."
Cons: "Had to run across Dubai airport to make my connection. Nobody at the gate to direct passengers to their short connections under 20 mins. Horrible experience. A person without the ability to run at full clip would not have made the connection. This was an international flight from Los Angeles - Bags did not make the connection either and had to wait two days for them. If you issue tickets with short connection times, it is your responsibility to make sure passengers will have adequate time to make it to their next gate. Or airline should provide some assistance to these passengers. Making them run is unacceptable."
Cons: "Long time for boarding and staff is not clear on baggage policy"
Cons: "Layover time at the airport"
Pros: "on borad crew Food entertainment plane"
Cons: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Pros: "the crew were not friendly and they were bossy"
Cons: "more kind crew"
Pros: "The crew was very professional and polite.. they did a great job remaining everyone to keep their mask on!!"
Cons: "During the entire trip I couldn’t watch any movies my entertainment was not working"
Pros: "Plane was good,very comfortable clean and new.Entertainment was great.Crew was nice."
Cons: "Food wasn’t good at all, very low quality and it didn’t taste good.And prices for extra language (190$) is way too expensive."
Pros: "Great crew, clean bathrooms, second baggage free"
Cons: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."
Pros: "friendly staff"
Cons: "encouraging passengers to do more social distancing at gates"
Pros: "friendly staff"
Cons: "encouraging passengers to do more social distancing at gates"
Pros: "Sits are very comfortable and the food is amazing."
Cons: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Pros: "Food was good, crew was really helpful"
Pros: "Movies and screen"
Cons: "Flight delayed. Crew doesn’t speak good English"
Cons: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Pros: "My worst journey."
Cons: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Pros: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Cons: "There wasn’t anything that I can recall that made the trip unpleasant ."
Pros: "The staff went out of their way to make us comfortable as possible"
Pros: "Boarding in time"
Cons: "Selected food was not provided, old airplane, no entertainment"
Pros: "The food, the seats, the in-flight entertainment were all great, like flying used to be. Whenever we have the opportunity to fly their routes we will most certainly do so!"
Pros: "food was good, and my business class seat was okay."
Cons: "First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?.."
Pros: "Excellent service"
Cons: "Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago"
Pros: "The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service."
Cons: "First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours."
Cons: "Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight."
Pros: "The crew were generally hospitable and courteous though not well informed. The entertainment choices were varied and enough. The meals were warm. Turbulence was well managed by crew and pilot. The toilets were clean."
Cons: "Flight was late, leaving less time to board connecting flight. The blanket was too small. The food and wine were below standards. The leg rests were absent and not enough room to spread legs. The basket in front too narrow and tight to put in anything. The charging unit for computer/mobile did not function. No clear instructions or help to board next connecting flight either through system or crew."
Pros: "Entertainment was good. Flight was comfortable"
Cons: "The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight."
Pros: "Everything was great"
Cons: "Increase entertainment options but it was still great just need more latest music"
Pros: "Asian Vegetarian meal was good."
Cons: "Seats with less leg room . No WIfi facility at the gate ."
Pros: "The service was good. And the staff were friendly."
Pros: "Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay"
Cons: "The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food."
Pros: "No any trouble during flight."
Cons: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Pros: "there are a lot of movie"
Pros: "Well I liked the fact I didn’t have stop. It was nice to have direct flight"
Cons: "I didn’t like the seat it was all the way in the back 48c And the I asked at check if I could have a seat in the front but the check in personal rudely said no flight is booked, there were people that got ticket way later than me had the seat up front."
Pros: "Film selection, boarding process, amenities bag"
Cons: "Dessert very boring. Legspace seemed smaller than last experience on TK"
Cons: "Too dirty and service is very slow!"
Pros: "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."
Pros: "awesome flight awesome food"
Pros: "Food, entertainment and the airline crew excelente"
Cons: "The seat a little inconfortable for me"
Pros: "The food"
Cons: "Was late"
Pros: "Once you got past checkin the flight was fine"
Cons: "The checkin process was horrendous, people waiting for 40-45 minutes even though they were at the front of the line. Repeatedly we saw customers from other lines or no line at all being brought in to take our spots and checkin first with no explanation."
Pros: "The crew was friendly and helpful. They were in the cabin often offering complimentary food and beverages. The seats were spacious even for my husband who is 6'1". There were many complimentary viewing options on the television as well."
Cons: "The lateness of flights"
Pros: "The service and food was excellent. The entertainment choices was amazing. They gave me two decent-sized bottles of wine without charging me."
Cons: "They give you very little leg room. The seat in front of you touches your knees. After 8 hours in the same position it feels like you are stuck in a coffin or a primatial medieval torture device. The seat begins to hurt your back. You can't get in a comfortable position. You can't turn left or right. There's a little foot rest that gives you 10 minutes of relief but then that gets uncomfortable. If one of the people seated in with the inner row needs to use the restroom then the whole row needs to get up. It's cruel and unusual punishment. The airline just needs to expand the rows by 6 inches. Before you go bring a neck pillow and a butt cushion. Or better yet, pick a seat located in a front section that gives you more leg room. If you have the option then this should be a higher priority over a window seat. You will thank me for this advice."
Pros: "Every thing about it the food and what you supply for each customers ✅"
Pros: "Food, manner, lounge in Istanbul"
Cons: "slight delay on the outgoing leg"
Pros: "very comfortable and plesant"
Pros: "Overall enjoyable"
Cons: "It would be nice if they spoke English better"
Pros: "Getting off the plane, getting on the plane"
Cons: "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"
Pros: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Cons: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Pros: "Must and entertainment, and legroom."
Cons: "Turkish airline randomly changed my seat assignments without any explanation to me. I also found out my connect flight was changed to much later and one causing me an eight hour delay and assemble airport. Again this was done without my knowledge I happen to randomly find out at the check-in station in Los Angeles. The manager was kind enough to switch me back to my old flight and seat assignments but it took an hour waiting. After boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants after boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants trance friends. As a result of the irresponsible delay at the airport and the pilot not bothering to make up the time when we arrive to sample I realized we had missed her flight despite the promises that they will wait it was the most horrible experience. Rest of the passengers and I were waiting at the connecting gate with the gate number the flight number and the sign saying now boarding but there was no plane no one could give us an explanation of what happened. I will never fly Turkish again"
Pros: "We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep."
Cons: "Never returned my money when the flight was canceled"
Pros: "Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!"
Cons: "The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt"
Cons: "The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer."
Pros: "The crew was good and the food from Frankfurt to Abuja was good"
Cons: "The layover time was extremely too long and would even be longer during my return"
Pros: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."
Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."
Pros: "Very friendly, helpful and communicative crew."
Cons: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."
Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"
Pros: "They give you food in this airlines. Crew was nice always serving drinks."
Pros: "Loved the food and drink service."
Cons: "Did not like how far back the seat in front of me went. Causes a cramped ride."
Pros: "crew wasn't friendly, seats are very narrow and uncomfortable"
Cons: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."
Pros: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."
Pros: "Flight attendants were excellent and very accommodating."
Pros: "I like my trip - good service, good food (vine, whiskey :-) )"
Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pros: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Cons: "The bathroom was a bit smelly"
Pros: "Crew and flight were great,love the hot towels,constant drink service,clean up after"
Cons: "Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!"
Cons: "Flight was delayed."
Pros: "Boarding was fast. Lots of bathrooms."
Cons: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"
Pros: "The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful."
Cons: "A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course."
Pros: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Cons: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."
Cons: "No room for my knees."
Pros: "Lufthansa airlines never fails to provide excellent service."
Pros: "The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer."
Cons: "The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher.."
Pros: "Fight attendants' courtesy"
Pros: "Nice plane, airy. Lufthansa crew are always nice."
Cons: "Chaotic check-in. I'd checked in and selected seats in advance. But flight was overbooked and I got a standby ticket with no seat while my 4 family members, including 3 on the same reservation, were seated. I had to stand in line as a standby, and then was assigned a seat that didn't recline at all -- not the best for an overnight flight, and having planned, checked in and gotten a seat, IOW done what I was supposed to, it wasn't a nice way to be treated."
Pros: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Cons: "Nothing to write here, whole experience was excellent!"
Pros: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Pros: "The crew was very nice and the food was good. Very uneventful, easy flight."
Cons: "Definitely not enough leg room"
Cons: "Needed more option in sports. Specifically Cricket"
Pros: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Cons: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("
Pros: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Cons: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."
Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pros: "Everybody was very courteous and tried to accommodate us and our baby!"
Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"
Pros: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Pros: "My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous."
Cons: "Cramped seats in economy. Next time we'll definitely upgrade for more leg room."
Pros: "I had a very short (perfect timing) stopover on my way to Bucharest."
Cons: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."
Pros: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Pros: "New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond."
Cons: "Almost no legroom to speak of so very cramped for a long flight."
Pros: "All. Excellent experience."
Cons: "No complaints"
Pros: "Everything was excellent except breakfast from joke to Fra"
Cons: "Breakfast one choice including ham which unrespect to Muslims"
Cons: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Pros: "All went well. On time boarding n arrival. Smooth flight n landing"
Pros: "The staff at check in was very helpful!! Great service!"
Cons: "You need to pay $35 per seat to reserve."
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Cons: "More food"
Cons: "Cannot ask for more"
Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Cons: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Cons: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Pros: "Clean and new planes. On time."
Cons: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Pros: "Good experience, service was good, and attendants were courteous"
Pros: "Good service overall, the ground crew was very helpful and friendly"
Pros: "Generally very pleasant flight"
Cons: "No complaints"
Cons: "Austrian airlines did not even notified us about cancellation."
Pros: "Fast flight , friendly staff , ok food"
Cons: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Pros: "Liked all except the food"
Cons: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Pros: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Cons: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Cons: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Pros: "Flight attendants were friendly, courteous and helpful"
Cons: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Pros: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Cons: "I really can’t think of anything I didn’t like!"
Pros: "Friendly staff with great service"
Cons: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pros: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Cons: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Pros: "Direct connection"
Cons: "Meal is horrible"
Pros: "Great flight. Was long but made nice by staff/crew and entertainment options."
Cons: "A poor choice of video/film/documentaries. Limited and uninteresting."
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Cons: "I can not afford first class tickets..."
Pros: "Wonderful flight attendant. (I think his name was Stephen?)"
Cons: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pros: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Pros: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Cons: "Mediocre breakfast. Entertainment wasn't great."
Pros: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Cons: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Pros: "The crew"
Cons: "The food and the boarding at Vienna airport"
Cons: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Pros: "Plenty of food and drinks, pleasant crew"
Pros: "The food was very good! And the movies you could choose too."
Pros: "Staff was pleasant and competent"
Cons: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Pros: "Comfort seat. Good mouvies"
Cons: "The aircondition was to high. I was almost frozen."
Cons: "Thay did not let us in the plane because they changed the name order on the ticket"
Cons: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Pros: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Cons: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Cons: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Pros: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Cons: "Food too salty; would've liked to see English subtitles for German language movies"
Cons: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Pros: "Everything worked well."
Cons: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Pros: "I like the service,was great, flight was smooth,great team!!!"
Pros: "Well worth the upgrade!"
Cons: "I was not let in the flight as all the seats were taken."
Pros: "The food was exceptional for any airline I am a world traveler and the food was bar none the best airline food I have ever experienced!"
Cons: "Service was excellent! I will recommend both Austrian Air and Kayak"
Cons: "missed the connecting flight"
Cons: "Duty free choice onboard"
Pros: "We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!"
Cons: "Toilets was’t in service for flight from Warsaw to Lviv"
Cons: "The entertainment system didn’t work at all the whole long haul flight"
Pros: "Being on time, clean airplain"
Pros: "Service excellent"
Cons: "Late flight"
Pros: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Cons: "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."
Pros: "Crew were Great."
Cons: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Pros: "Available seats"
Cons: "Didn’t like food and they didn’t give the ear set- glad I got my own"
Cons: "one hour delete,missed connecting flight,arrived in Katowice 3 hours late,missed transportation to Ostrava."
Cons: "The boarding and flight were late"
Pros: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Pros: "Food was ok"
Cons: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Cons: "Ear bud connector was broken"
Pros: "Food best airline food I have had in a long while."
Cons: "Checkin...they charged me 120USD for 2nd bag because my roll on was 3kg over. I then see all the carry on other people had was ridiculous. I got delayed by 30 odd hours 2 weeks ago by Lot airlines with no compensation, I then get charged extra 120...."
Cons: "Passenger next to me was too large and encroached on my limited space Stewards did not respond to light or request for drinks until I went to the back of plane Staff was curteous"
Cons: "Bad flight over all was delayed 3 times for no reason No one tells you anything"
Cons: ""beds" not as comfortable as British Air, Qantas or Air NZ, which are all we have to compare it to Grasp of English of crew not great. Choices of menu in Business limited, especially for those not eating pork or beef (again,not our experience on the above mentioned airlines) The requested vegetarian meal was the same for both dinner and breakfast, and consisted of the same plain cooked vegetables and fresh fruits only"
Pros: "Very professional crew ."
Cons: "Not applicable"
Pros: "The crew on board we nice and friendly"
Cons: "Had to checkin my carry-on that i take everywhere on domestic flights. Limit was 8kg!!!!! Flight was delayed due late plane arrival and inefficient boarding process."
Cons: "Connecting flight in Warsaw was horrible. Warsaw airport is not prepared to help people that have little (1 hour) time to catch other flights. It's a nightmare."
Pros: "Quick and good service"
Pros: "Speed of fly"
Cons: "a hard seat"
Pros: "the flight attendants were very nice."
Cons: "the fact that my carry on bag was broken when we landed in Poland and no one from the staff took even a second to guide us about what can we do about it. the entertainment system was not good at all and the movie section was poor. our flight from TLV to Poland was canceled and they didn't know about it until 4 hours before the flight!!! Not sure I will fly with this airline again in the future."
Pros: "Flight on time, comfortable, accommodating service, good food."
Cons: "the crew wasn't so nice and helpful"
Pros: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."
Pros: "The usual cramped travel but it was fine. Good movies"
Cons: "Somewhere Ipad disappeared from luggage we had checked."
Pros: "Excellent job from boarding to the end of the flight! Thank you all!"
Cons: "My concern was the super small sit , but after all I am a big boy!"
Cons: "entertainment didnt work tray tables broken"
Cons: "My bag didn't arrive in Warsaw. I asked the LOT representative at JFK to verify that my bag was on the flight between NYC and Warsaw. She said that it was, but it wasn't there when I arrived"
Cons: "was delayed for 4 hours."
Cons: "I'm still on this roller coaster! Initial flight delayed 3 hrs. Missed connection in Warsaw. Got on another flight with its own connection Munich then Sofia and about to miss that connection too because this flight is also delayed for no reason. Lot app doesn't work. Customer service is horrificly slow and their phone number had me on hold for over 40 min after which dropped my call"
Cons: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Pros: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Cons: "Weather related delay not airline dependent"
Pros: "Smooth and easy boarding and deplaning"
Cons: "Charge for a glass of wine but not soft drinks which just about cost the same"
Cons: "The entire flight was cancelled. I didn't receive any notification from the airline prior to my arrival at the airport."
Cons: "Kosher food wasn't good, seat's where not comfortable"
Cons: "Late as always, didnt get anything to drink from warsaw to rzeszow. Not happy at all"
Cons: "My flight was canceled after 4 hours of waiting . Poor communication in regards to it"
Cons: "I had a 16 hour layover, which started as as 4 hour layover. Then the airline lost my baggage that I got after 4 day. Never flying with them again."
Cons: "After spending almost $1,400 on my ticket to Poland, the last thing I would expect for such a long trip would be a broken seat that didn't recline. Being 6'7"in height and having the seat in front of me reclined I had to sit crouched for over 9hrs.When I informed the stewardess, not much concern was given and the alternative offered was worse because it was a middle seat with less space knowing that there were available seats in premium class. No effort was made to accommodate me knowing that the trip was long and sitting with my legs crouched could cause a health issue. A working seat is not a luxury, it's basic equipment that you expect to be functional not broken."
Pros: "787 is a great plane."
Cons: "No headsets were provided to the passengers for listening to movies. (Had to use my own.) Terrible that they charge you for advance seat flight choice."
Pros: "The staff at Polish airline was great, very kind and helpfull!"
Pros: "Comfy seats, entertainment, 2 in flight meals and very attentive flight attendants. They also supply blankets, pillows and headsets. Very smooth flight from JFK into Warsaw."
Pros: "Direct from nyc to warsaw"
Cons: "Was unlucky and was seated in a row where TVs did not work. Staff just shrugged their shoulders..."
Pros: "New airplane with excellent crew. Busies class was very good."