Crew were great. Complimentary food was very disappointing. On an early morning flight lasting over 2 hours, a tiny cookie and small drink is inadequate. How about a cinnamon roll or something else a little more substantial.
It was all in all a good flight. We did not order food did not want to pay the price for the small portions. But the refreshments were great!
The aircraft pumps heat into the cabin in warm weather. High, prolonged discomfort. Not okay to put customers through that. Time to upgrade their fleet.
Keep it on time and clean and I'll be back.
It was awful. I will never appreciate this type of connection where i have to wait 12 hours which turned into 18 hours due to Alaska's delays after flying over 15hours already. The 15 hours already made my body suffer as soon as I deplaned. I struggled to breath and was about to faint,but being alone, I tried to hold on my carry on luggage I wasn't able to take it anymore, so I informed the airport people who then assisted me. My husband had to book me a $200 hotel room so I can rest. I stayed for only 4 hours in that expensive hotel in order to catch my 8 in the morning flight to Spokane only for it to be delayed until 2:17. We finally left LAX before 3pm. Alaska was also inconsistent with their gate assignments. Our first gate was 64A, after the delay they sent us an email that the next gate was 68,but the arrival and departure board showed gate 60. When I asked the desk 60 agents, they said it will be gate 61. All these experience contributed to my exhaustion and stress which affected my heart and well being.
Flight canceled. Had to fly in the evening out of lax instead of 10am out of Burbank
Technically this was the flight where they lost my bags, but I already explained that on the review for my connecting flight, so I'm not gonna do it again.
The airline asked for volunteers to check carry ons. I figured I would to make catching my connecting flight on a short layover a little easier. They then lost my bag on the layover. Getting it back was relatively painless, but I'm still not thrilled about it. The first flight also got in fifteen minutes late, changing a 45 minute layover to a 30 minute one. And my second flight took its sweet time after starting the taxi, resulting in the flight being delayed for half an hour. Not a huge deal in the grand scheme, but a little frustrating and especially so when they ended up losing my bags.
I would love it if Alaska Airlines brought back the complimentary beverage service on short flights
the flight was fine, But I paid extra for an Aisle seat both planes and did not get what I paid for when you pay an extra almost $80 and do not get the desired seats it was frustrating I don't fly much because of my legs need more room. thank you for your attention to this
Yall need to integrate your system with Alaska more efficiently. They booted me off the first flight because of a discrepancy on your end.
Unfortunately, I was put into the middle seat in the first row of premium seating. Sounds nice right? No! that is the worst seat in the plane. I wish I was in economy rather than be in that seat! There is no seat back pocket, no tray table, no charger. Nothing! so unless you're row mates are willing to let you share their basic amenities any flyer should have, you are stuck. It was the worst experience ever! And the flight attendant forgot to take my drink order. I felt like the forgotten flyer.
Delayed and cancelled flights were hard and very stressful, both ways!
The flight was CANCELED!!! Can’t get much more “poor” than that. I had to switch to American Airlines, add another layover and got home in Honolulu 4 hours later than I was supposed to be home. One bright spot was Josh with Alaska Airlines at SFO. He got me on a United Flight that got me home a few hours before I would have. Without him I would have gotten home almost 7 hours after my originally scheduled flight.
Canceled my flight within 24 hours, causing me arriving home midnight. Will never book Hawaiian airlines anymore
The entire crew had everything handled and truly worked together. More than once, I saw them hustle down the aisle and back just to serve customers.
The flight was great. But the problem is we actually booked a flight with Hawaiian Airlines. We even received a Hawaiian Airlines confirmation number. So this made it really difficult to check in the online. So I had to call Hawaiian Airlines to get our Alaskan Airlines confirmation code to check in. Also weren’t told we were flying on Alaskan, but once we got on the plane, everything went well!
Agents talk too fast over intercom. I know it’s memorized and we’ve all heard it before. Just slow down a little. Stop charging for checked bags. I was pleased to get my bags promptly at each end of my flight.
It was clean and the crew was great. I wish the chairs could recline just a little more and you would provide small pillows for people with bad backs. My back is fused and a little support would be great.
Boarding was fine, but once on we waited for 45 minutes to take off. This caused me to almost miss my connection. Once the second flight was boarded we waited again for 20-30 minutes to take off.
Remind customers of the need to have passport or new ID for boarding.
Frontier.. nickel and dime add-ons. Flight late, on time, late again, last minute gate change, arrival gate required a shuttle to the terminal. They sure keep you guessing.. if you like a little chaos and airport anxiety, this is the airline for you!
Horrible. I would never fly Frontier again. The booking process is tricky at best, but fraudulent in my opinion. Frontier customer service did nothing to rectify my purchase -- I ended up paying more than double what I could have gotten from other airlines and nearly triple what I thought I was buying from Frontier. Their booking practices are unfair to the consumer.
I’m not gonna fly Frontier Airlines because booking is not an option. No water or food is for high price, not equipped for health emergency incompetent crew for emergency services. Cheap airline shows it is cheaper in all service categories. Boarding is the best of all airlines!
I never got to experience the flight because they delayed my first flight and I missed this one. Then Frontier didn't want to help me rebook a flight to get me to my final destination.
The seats were extremely hard and uncomfortable, even for a budget airline.
Boarding was very well executed. Got my bag right away.
There was nothing to like, flight delayed had to move to different departure areas, disorganized to say the leasr
I didn't get to do this flight l, hard to review
Not good 😐 Over priced baggage fees Small hard seats No wifi or entertainment options 😕
