Pros: "Upgrade to comfort plus was a bonus!"
Cons: "Nothing. Flying sucks with the pandemic, but delta is doing a great job!"
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Cons: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Pros: "I love having a crossword puzzle and lots of fun things to watch."
Cons: "Seats were a little rickety, and one didn't recline properly."
Cons: "There was barely any room on my seat and in front. It was the worst flight experience I’ve ever had, and I’ve flown on a fair bit of airlines from 3rd world countries."
Cons: "Didn't I could pick my seat. I was assigned my seat. I like window seats. Either leg of the trip was a window seat."
Pros: "Flight was smooth and fast."
Cons: "Run from gate G to gate C was very tight especially since the first flight was late."
Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
Pros: "On time/ early arrival!"
Cons: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Enough leg room, no drinks or snacks. Looked like they were very good with the children
The trip was non existent. You failed to provide me the proper information concerning my trip and failed to rectify the problem, causing me extreme expense in purchasing a ticket at a later day. Y.our customer service stinks. I am so disappointed. I would discourage anyone from doing business with your company. It was stressful to the point of ruining my long awaited vacation.
My experience was good but we left late from NY and missed our connection to Palermo and were rerouted through Zurich. We went from Zurich to Palermo on Swiss Air. The representatives at the gate harassed us and would not let us bring on our carry on bags stating the plane was fully packed which was not true. There were many empty seats and plenty of over head storage. I have never been treated in such a way.
I didn’t get on this flight due to a delay from Frankfurt
Cons: "The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes."
Cons: "Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times."
Pros: "The planes were well maintained. Good entertain emend choices. Food was decent too"
Pros: "Crew, boarding, seat"
Cons: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Pros: "The food and attention of personal crew"
Cons: "Delays in the itineraries and the entertainment system did not work well"
Pros: "I am always amazed how Lufthansa gets it right."
Cons: "Legroom was tide. When the person in front of you put their seat down you feel like ham in a sandwich."
I paid for premium seats and the last minute they changed the aircraft for a bigger one, they bumped me to another seat which was NOT at all comfortable for an 11 hour flight, will fight for a refund!!
The landing was catastrophic. I was very scared. I thought it were my last lminues. Pilotes should be more experienced
ALL services were good. An announcement should’ve been made at the end of the flight that filling out a customs form would not be necessary anymore for USA travelers entering Philadelphia.
The flight was smooth, the premier economy seats were comfortable, the flight crew were excellent. The on board food, however, was AWFUL. I suggest bringing your own food on board.
The flight was smooth, our premier economy seats were comfortable, the flight crew were especially fine - attentive, cheerful. The food, however was AWFUL. I advise bringing your own on board.
The service on board should have been better fast service
Everything was good crew, food and comfort but the entertainment was a little bad the tvs stopped working half way through travel.
The boarding was delayed and they didn’t let us know why until after we sat on the plane (the plane was delayed getting in) but they had us waiting in line for over 1/2 hour for some reason which I didn’t understand.
They were on time that’s the only good thing I can say about them. Everything else could’ve been better starting from the rude crew to the condition of the plane to the food and the entertainment system not working very well but they did get my bags to me (which they forced me to check even though I only had a small carry on) which friends that also flew on ITA did not get, so at least there’s that.
The programming in the entertainment features was very out of date.
Entertainment could be updated - lots of really old movies should be reviewed and updated.
Pros: "See last comments. Nice there was room. Great staffer in Greece."
Cons: "Mediocre food. Bad movie system"
Pros: "United canceled this flight."
Cons: "If United didn't cancel this flight and then rudely answer questions about a full refund."
Pros: "Crew & flight attendants very courteous and apologetic; complisnacks while waiting for delayed flight"
Cons: "Flight delay!!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Pros: "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
Cons: "The flight was delayed and we were not given any information about what was going on."
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Pros: "The ladies who were a part of the crew on this fight were great. They showed class and quality service"
Pros: "The plane was clean, the pilot and attendants were pleasant."
Cons: "Rules are rules. Yet, at least ten people brought on more than the designated one carry-on bag and purse. Flight attendants shouldn't have to deal with those poorly mannered passengers who think they deserve special treatment. Otherwise, it was all fine."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"