The entertainment and wifi mostly didn't work on this flight.
Terrible entertainment system - kept freezing and audio kept cutting out. Snacks were mediocre at best for a 5 hour flight.
The check in and bag drop off for Sky Priority members is slow. The Clear security was also slow - a TSA issue.
I am still upset that my bag was lost on a recent trip to Rome ; we were inconvenienced and out €150 Euros ; delta has refused to reimburse us
I am very bothered by the events today. I can't believe the flight attendants allowed someone to take my seat and made me move. It was embarrassing. I was in the right. The lady just didn't want move. I can't believe delta would allow this to stand and disrespect my rights as a passenger. The lady complained about her leg and that she couldn't move. Firstly somehow she was able to make it to row 24. Not sure how much her leg could have hurt. Secondly, I'm in plenty of pain myself. I just finished chemotherapy a several weeks ago. My body is constantly sore. Yet deltas flight attendants didn't appropriately protect my rights. In the end they found me a seat on the plane but I want to understand how delta can operate this way. They in essence allowed a bully to get their way.
I always fly Delta main cabin and pay to upgrade my seat to preferred/extra leg room. However this time even with the buying the upgraded seat I was extremely cramped with very little legroom and unable to move comfortably. For some reason meal service was very early in the flight and my row seemed to have been skipped. Most of my attendant calls were unanswered. I was unable to get extra water, or crackers/snacks to make up for my missed meal. I always carry protein bars in my personal bag, but with no extra legroom I wasn’t able to access from underseat in front of me. I am unable to sleep while flying so I read and count on in flight entertainment. However the passenger in front of me reclined their seat fully preventing me from being able to view the screen or be able to rest my book on tray table to read. One of the first times I’ve been completely disappointed in Delta. I fly internationally 2-3 times a year.
Good flights. On time. They had a gluten free snack option which was nice
Take this flight once or twice a month. Just don’t cut it from the schedule.
737-800 in first class was pretty dumpy. Seat had an uncomfortable angle, storage under the seat was blocked so even my very modest backpack didn't fit, power outlet was flaky. Weird tiny seat pockets that couldn't hold a gallon ziploc bag, emesis bag missing, etc. etc. No in-flight service due to turbulence. Crew was excellent, boarding was smooth despite a full flight.
Food from the flight from Atlanta to Santiago was very poor..
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Boarding was chaotic. Service was poor. Attendant was slow and rude. In business class, I was not offered a drink until 1.5 hrs,after takeoff. Food was inedible.
Terrible. They canceled 2 flights and then sent everyone by BUS from Rome. They should make amends by offering some sort of compensation.
We ordered a gluten free meal and never got it!
The seats are horribly uncomfortable. We were in premium economy and paid a premium price yet, the seats were the worst! You could feel every structural bar in the seat, there was no padding, no amenities kit, and the leg rests were broken. Duct tape was holding another seat together. When we arrived at our final destination, Venice, my suitcase was ripped open, and my clothes were about to fall out of the bag. I would’ve been more comfortable if I flew a paper airplane across the Atlantic.
The company tries shamelessly to squeeze every dollar)Euro out of its passengers. During the check-in the force you to go through the seat selection, you can skip it. They will assign you the worst seat available, then show you the other available seats on the map, for a fee. But they won't show you the fee until you click on it. And once you do click, there's no way to unselect it!! You will get stuck and forced to pay for that seat. Cheaters!!
Seats weren’t comfortable. Both of our seat backs were either almost straight vertical or laying back into the laps of the people behind us, which is a weird angle to try to get some sleep even on a plane. No in between. Also, neither seat would spring forward like they should.
There wasn't a time for neither food morning entertainment in a short one hour hop over.
Flight on time, flight assistants super nice, business class very comfortable. The whole experience was very good.
It is the worst ever airline. All employees I spoke with over the phone were pompous asses.
The gate information was never populated on the Delta app or the airport displays or the desk at the Delta lounge. We found at the last minute that we had to switch terminals and just made it to our flight. Even this we found accidentally by asking an employee at another gate. On board service was poor. Seats were very poor. All in all a poor experience. At best like a Premium Economy on other airlines
Flight was 1.5 hours late to depart so changed flights to Swiss Air.
The United Airlines crew that operated this flight was subpar. They didn’t
Very small and uncomfortable seats, Hard to hear entertainment system sound. Horrible food. Staff doesn't care much about the passengers. 2nd time they didn't give me my vegetarian meal. They asked me regular food with meat. The airline and staff was from United airlines.
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!
Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.
The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵💫 the shorter flight was very comfortable and the seating was spacious
Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.
I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.
Good service … bus transfer upon arrival from plane to terminal: atrocious!!!
