Low season | January |
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High season | June |
Cheapest flight | $149 |
Coach seating is debilitating, neither my husband or I can walk the following day
Coach seating is debilitating, neither my husband or I can walk the following day
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
I actually received a notification from kayak on email but not one by text from Delta when my departure gait changed and I almost missed my flight
Extremely dosappoontined and frustrated. Refused entry to lounge in Detroit despite having Delta AMEX Reserve linked in MyDelta phone app as revommended and also having proof of account. No pillows were available for overnight flight to AMS and breakfast was not served in Delta Comfort.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
Was unsure of this flight due to high winds in CVG from Hurricane Helene. Crew did a great job of getting us to CVG safely.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
More up to date movies and a live TV option like ESPN, Fox News or CNN. All they had were movies and Spotify Music and some games. Also, wifi on international flights isn't free for Skymiles members like on domestic flights via T-Mobile.
Waited for our plane from HNL so we didn't miss connection. AMAZING Service for that, then really clean plane. Nice airline attendants.
Was realllly smooth. It was delayed but we were well informed.
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
The free snack options are pretty pitiful for a 2.40h flight.
Excellent staff helping my 96 year old senior promptly with her oxygen needs
Good even though flight was delayed, the crew was prompt and efficient.
We had a 90 minute delay due to equipment failure that was detected just before we took off. United rebooked my connecting flight.
Everything was perfect except the pad at the top of the seat back. It pushes my head forward in a very uncomfortable position and it is not removable.
Everything was perfect except the pad at the top of the seat back. It pushes my head forward into a very uncomfortable position and it is not removable.
The crew and flight was amazing. I haven't flown United in years but plan to switch to you being my main airline
American switched my flight to a 5 hour layover then cancelled my whole reservation with no notice and refused refund. Won’t fly with them again.
Had to wait a long time for wheelchair in Dallas
Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast
Flight was good. However, they had everyone board the plane then made us sit there on the tarmac for an hour plus due to maintenance issues. Besides that flight attendant and pilot were amazing.
Was able to get on early due to being short of breathe. Agents very helpful.
I missed my connecting flight despite requesting a wheelchair and had to wait at the airport for an additional four hours
WiFi was not working from pos to Mia…. As well as they rushed us to the gate as if the flight was already here and leaving shortly when the plane never even arrived and took off until the scheduled time so then why rush us to the gate and have us thinking we will miss our flight.
The boarding process was a nightmare and though we were traveling business class, we were in Group 2 and the organization was terrible. The Business Class on this flight was crowded and did not feel clean and nice. Overall, I would not travel Business again on the American Airline flight through British Airways Not nearly special enough for the considerable cost .
The First class experience was really good!! Customer service was excellent.
It was really good. The boarding was good and smooth. They even checked our carry ons if you wanted to without any charge.
HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.
Boarding was messy, without adequate priority assignments. Information at boarding was poor. One of the agents to whom I asked why group 2 was boarding after groups 3, 4 and 1 (in that order) replied: Orders of the captain. If you want to know the reason, ask him”. That was a ridiculous response.
My baggage did not arrive, missed connection, service representative was not helpful.
1. The flight was late and I did jot get the seat I paid for. I paid for extra leg room and a window seat. I got a middle seat without extra leg room. 2. The customer service representative was not helpful. Explanation: many passengers arrived to the service desk in Madrid near baggage claim to rebook our flights. (We all missed our connecting flight due to delays in JFK). Upon arrival, ghere was one service agent and one line-business. After about 25-30 minutes the agent left and we could see her making a phone call. After about 5 more minutes, 2 other agents arrived. During our wait, another line formed for main cabin customers. We were told to go to the other line, even after waiting around 30-40 minutes. This would have been disastrous for ghose of us who had been waiting for so long. The agents need more training.
One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!
I am very happy always when I fly with Iberia.
A bit noisy. The seat was suboptimal and there was too much noise in the service area. Some if the crew members were less than nice; others were great.
Outstanding. plane was a bit dated but safe and clean
Non-responsive after a flight cancellation, basically the airline kicked us out of the airport to wait in an endless line to speak to a single representative. I found another flight luckily not with Iberia. Many were not so fortunate. I’m still waiting for a reply to my flight cancellation/compensation query 5 days later. A trans- Atlantic crossing was hot and cramped. Food was great staff were nice but never again.
Both flights had no inflight wifi. The layover that i eria setup made it so i had to sprint through madrid airport at full speed even though the plane was on time. Never again. The flight there none of the screens worked.
CVG to London was a good flight . Thank god the plane was not full . Seating was tighter than any international I’ve taken . We arrived in London 10 minutes early. Had it not been for handicap assistance I would have missed my connection. Had it not been for the extra 10 minutes because we landed early I would have missed my flight . 3 hours and 10 minutes from plane to plane as they were boarding when I arrived . None of that is the fault of British Air but the understaffed and confided security at LHR. Because of this I will never use British Air again unless I don’t land in London . Not the airlines fault but I never want to miss a flight because of the blunder in London . The worst I’ve ever encountered in international travel . Sorry British Air but your home needs better management.
Cabin crew were not nice. The plane was an hour late arriving.
Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.
Great staff, very personable, attentive. We had a spare seat next to us so that helped
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
Food made us sick for the rest of the day. Terrible passenger in front of me kept reclining and banging his seat, it hurt my knee multiple times. I kindly asked the attendant to intervene, she would not. Way too many sick people coughing on the flight without wearing a mask. Sick passengers should not be allowed to fly unless they wear a mask. I hope we don't get sick for our 2 week vacation
The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.
We didn’t flight with British Airways because the flight was cancelled at the last minute .
Flight delayed and we were forced to check our carryon bags which was huge inconvenience.
Very disappointed because we don’t get in advance the cancellation fly to Paris. By the way, we are still without luggage Bad experience