I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
The seat was comfortable (for economy), service pleasant, food nothing special but fine, entertainment good. Boarding was efficient; there was a slight delay due to de-icing, but that's normal
It was impossible to download a boarding pass on either Lufthansa's website or any other (code share with United). Lufthansa gives you a number to call but they are open only 9-5 weekdays; when I called their regular office, I listened to a very annoying message routing for 15 minutes before hanging up. They have to work this out better, though I must say that at the United gate I could print it out easily at the machine, and the staff there was exceptionally helpful
boarding area to Frankfurt was cramped. Not quite sure why two flights were scheduled for the same gate and caused confusion when both grouos wwre asked to board the plane
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