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Pros: "Nothing"

Pros: "How easy everything was"
Cons: "The delay"

Pros: "Nothing"
Cons: "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"

Cons: "No screaming babies but that’s out of their hands ;)"

Pros: "Great job."

Pros: "Fantastic"
Cons: "Super"

Cons: "Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts."

Pros: "We had a wheel chair person and they made it very easy to drop off at the gate and get it at the destination gate. Also they drove us over to the baggage area due to many elevation changes required to reach this area."
Cons: "The obtaining of the boarding pass in Newark needed more people to help get the boarding pass. I like the option to use a machine if I want to generate a boarding pass but there were issues with the machines and not enough people to help alleviate the backup of people having to wait."

Pros: "If the food is offered free as part of the fare. The food is roughly $12.00 or whatever price. That should have been added to the fare we are paying for the flught."

Cons: "Significant delay-no weather issues, didn't make sense."

Cons: "No drink service And no free tv"

Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."

Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."

Pros: "Staff was on point!!! Awesome"
Cons: "Nothing"

Pros: "Service, food quality, profwssionalizem"
Cons: "Equipment. Very old. Seating inconvenient cand cramp."

Pros: "Great"
Cons: "Nothing"

Pros: "Ontime and excellent service. No complaints at all."

Pros: "The plane window seat"

Pros: "Nonstop"

Cons: "The sit isn't recliner"

Cons: "The seat table was badly stained andlooked like it hadn't been wiped in ages. The sack in front had garbage from previous passengers. It was also freezing cold. Food inedible"

Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."

Pros: "Movie selection!"

Pros: "On time"

Pros: "..."
Cons: "Never happened"

Pros: "The landing was perfect"

Pros: "Fast loading and effect attendant"

Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"

Cons: "The wi fi should be free of charge"

Cons: "Cancelled and rebooked on a different airline with a long layover."

Cons: "Very stressful experience at counter check in. Airline representative didn't know the difference between the expiry date of a visa and that of my passport.. he just ran away with the passport to check and didn't get convinced and it took him long to return, with me just waiting and knowing nothing about where he went. Only the passport needs to be valid for three months after returning from the trip. Not the visa. He should know that. I got my boarding pass at the end, and he didn't apologize for the inconvenience or anything."

Pros: "Dependable, fast, clean"

Cons: "Plane was not up to par with other current planes. Pricing was high for not having more leg space, TV's which should be a standard by now, and free liquor/wine on international flights! United is truly a disappointment and I may not be flying with them anymore if I had a choice"

Cons: "The inside of the plane felt 50 years old. Completely uncomfortable."

Cons: "Free wifi access"

Pros: "Punctuality"
Cons: "Ride was quite bumpy Couldn't get an aisle seat."

Pros: "United the worst.never again"

Pros: "Nothing"
Cons: "Everything"

Pros: "The plane had tvs on the back of each seat"

Pros: "I was able to bring on my musical instruments."
Cons: "Coach was very tight"

Cons: "My seat was changed right at the boarding! Even I just checked in on line the night before!"

Pros: "The staff on the plane was very nice. Good movie choices"
Cons: "There was mass chaos in Newark airport- the tea lines were out of control. I was at the airport super early. I had about 5 minutes to run to my gate. Unnecessary stress to travelers that day."

Cons: "all the attention"

Pros: "No issues. Quick and painless."

Pros: "Even though there was a delay. The trip was.Great."

Pros: "On time Smooth ride Actually slept"

Pros: "Tight seating funky food"

Pros: "NA"
Cons: "NA"

Pros: "Everything it's perfect"

Pros: "Crew was amazing. They are very active."

Pros: "The seat could have been bit more spacious. The ground staff at New York were not cooperative."
Cons: "In flight crew needs to learn some manner not all but few crews were rude."

Cons: "They had not reserved my vegetarian meal and crew was very rude about not being able to serve my meal. Prabir"

Cons: "Food"

Pros: "Crew have been great. Flights were on time."
Cons: "leg space and seating is not good enough for a 14 hours flight. Also, maintenance could have been better."

Pros: "The food was good"
Cons: "Condition of the aero plane. The maintenance could have been better"

Pros: "Space"
Cons: "Seats - unkept, not functional Entertainment - non functional Lights - not working Call button not working Toilets dirty Food - terrible"

Pros: "Overall service"
Cons: "Nothing much"

Cons: "Seats are too thin. Can feel the person moving and settling in the back. Would have liked a little better seat."

Cons: "The seats on the plane were actually broken that we were assigned. When we asked to be moved, our new seats were broken too but not as badly broken, so we basically had to pick the lesser of 2 evils. Avoid flying air India if at all possible."

Cons: "The service. Crew were not at all nice. No entertainment system. No refreshments in between and kids were very hungry."

Cons: "I saw the staff members bickering while standing in line for the bathroom and seemed bothered that I was there. They seemed more interested in staying on task than being polite or courteous, which seems a bit of an oxymoron."

Pros: "Food, wine and ample magazines."
Cons: "No Indian classical music channel"

Pros: "Seats were comfy and stylish"
Cons: "Not much leg room, veg option was bland"

Cons: "Really cramped seating, very little legroom. Most ic-country flights within India were more spacious."

Pros: "I liked the bassinet for the baby. The food was good too and crew members were considerate and helpful."
Cons: "Be careful of the passengers. Even if you think the next person who is sitting next to you is an elderly, don’t think them not to be a thief. Someone stole my camera bag while i went to the bathroom to change the baby diaper."

Pros: "Only food"

Cons: "Every aspet"

Cons: "My travel agent in India emphatically said that we did not require visas. We did not find out otherwise until we were at the gate in New York."

Cons: "Someone got sick in the isle across from me. The staff cleaned it up, but laid newspaper down on the floor. Within hours it was shredded and looked a mess. Also, the interior of the cabin was a bit worn -- carpets bad, toilets out of paper, light & call buttons not working.... needs a facelift for sure. Staff was not that concerned or responsive as on other flights."

Pros: "Whiskey was served to forget about my journey."
Cons: "Air India needs to provide proper training to the staff. Starting from boarding plane, no hi/hello- staff is like “show your passport” and then “GO”. I notice inside plane, there was no one guiding passengers with their carryons. Pretty air hostess with heavy makeup was smiling at older couple struggling with their carryon luggage, I helped few of them around me. Plane is really in bad condition - seats are not comfortable, TV is difficult to figure out because it’s barely work, audio jacks are broken. Do not press flight attendant Call button because no one will come to you - I needed some drinking water and press the button, no one showed up for 15 mins finally I was able to stop one who was passing by me and asked her for water, she said “Sorry we don’t have any small water bottle” and she kept on walking. I was like WHAT :)), After 5 mins other attendant gave me a 2 liter bottle and a cup. Later I found by one flight attendant that they don’t give pen to fill out immigration form. Passengers must bring their own pen and keep handy to fill forms. And finally Air India needs to provide some Tie to male flight attendant, One on them was wearing very rundown tie."

Pros: "Food was good and everything was on time."
Cons: "Food was good and the service is mediocre. Flight crew did not bother to check with us for anything. They did not bother to answer any questions. Their interactions were borderline rude. Three of us Travelled together and in flight entertainment was broke for all three monitors. One of the food trays was broken and it was circus trying to eat all the stuff in our lap. Flight crew didn't bother to help and neither did they give us any extra time to finish our meals."

Pros: "No hiccups at boarding n check in security etc"
Cons: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"

Pros: "Service"
Cons: "My entertainment system was not working"

Cons: "Terribly rude staff, on top of most basic things (such as light, tv/media, etc) not working on the plane. Air India ground staff at JFK is truly unprofessional."

Pros: "The flight attendants were nice"
Cons: "The TVs didn’t work for the length of the flight"

Pros: "No socks or toothpaste or brush."

Pros: "sorry..nothing"
Cons: "My wife and I along with our 2 yr old son were flying AI 102 from JFK to DEL on 12th Dec 2017. Boarding happened on time at 1 pm EST and that was the last sane thing to have happened. First, there was some problem and flight got delayed, AI staff would not tell us what was going on and kept buying time with one excuse or the other. Soon this stretched to over 3 hours of sitting inside the plane while the plane did not move an inch from the gate. Finally they announced there was some technical problem that required a part replacement and as per the DGCA regulations, passengers would need to deplane. After deplaning, we were given a $10 meal voucher and told to stay close by the AI gate as the replacement part was already on the way and the plan would take off around 6 PM. As time passed, passenger's impatience started growing as AI staff just wouldn't share any concrete information. Suddenly around 6 pm they announced that the replacement part had arrived and engineers were working to fix it and that boarding would now start soon, all this while insisting that passengers stay close to the AI gate as boarding could happen any time. Around 7 PM they started the boarding, little did we know that this was merely an exercise in deception that was never meant to get us on the plane, but rather just meant to herd us to a much smaller hall downstairs with poor air conditioning where people along with their hungry starving babies and crying children could suffocate further. To make matters worse, there was no explanation provided by the AI staff still about what was going on, downstairs staff would say engineers are still working and the staff upstairs that was managing the boarding said they were under instructions from downstairs passengers to board the passengers. After about 45 mins of waiting, passengers finally lost their patience. When several Mom's yelled at the AI staff to provide clear cut information, the staff relented and sent the passengers back upstairs where there was better air conditioning and people could still move around. We were still asked to hang out close to the AI gate lest we miss the boarding that could happen any moment - this was still 8 PM. After another hour of wait, around 9 PM finally we got hold of the AI station manager who informed us that the flight had been cancelled. Upon being asked the next steps, he had no answer and asked us to get back to the departure ticketing terminals where they would provide further information. Long story short, the next 2 hours were AI's shoddiness at it's best. Utter confusion, misinformation from the AI staffers, unruly scenes at JFK that eventually required police to be called in was the order of the day. We finally got into an AI arranged hotel at 1 in the night - no dinner - with the promise of being flown out the next day at 12:30 pm. It's another matter that the flight next day could depart only at 3:30 PM, but we were thankful that at least it did. #NeverFlyingAirIndia"

Pros: "ive always had a good experience with air india.Customer service is good and is the fastest way toIndia from the US. Effectively cuts off 4 hours from any other carrier"

Pros: "The food was surprisingly good."
Cons: "The crew was terrible. The seats and plane were really old, and the headphone jack on my personal seat was completely broken so I couldn't use the entertainment center for the entire 14-hour flight. When I brought it to the crew's attention, they were unhelpful and frankly unconcerned. Throughout the flight, the crew had the worst customer service on any flight I've taken. I will avoid flying AirIndia in the future if at all possible."

Pros: "Flight engine broke down on the runway and it took a day to get fixed."
Cons: "The way the management handled the whole thing was really poor. We were told to book some other flight since this one was cancelled. It was totally chaotic."

Pros: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Cons: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."

Pros: "Nothing"
Cons: "My screen was not working and I had nothing to do for the whole duration. The flight attended even reset the screen but nothing worked."

Pros: "On time travel."
Cons: "Hygiene condition of aircraft."

Cons: "Entertainment hard to use. Did not work well"

Pros: "Crew need keep flooring clean"
Cons: "Nonstop flights"

Cons: "Crew shuts off Two restrooms for there use only by posting sign of "Under Maintenance". These are specially one of the rear restrooms. There are only 6 restrooms in the plane, out of which crew of 5 takes one rest room for them selves. You may divide 200 passengers for 4 Restrooms."

Pros: "There was nothing that I really liked. Either it was okay or poor"
Cons: "1. Toilets - poorly maintained 2. Food - Bad taste and bad choice of menu 3. Poor entertainment - the screens did not function properly 4. Crew- the crew did not come to resolve the issues of poor screens 5. No Wifi 6. Overall cleanliness - poor Air India, You got lots to work on!"

Pros: "the courtesy of check in personal"

Pros: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Cons: "Food was substituted as they ran out of vegetarian food"

Cons: "the TV was out of order"

Pros: "Not much to like or desire, expect we arrived in one piece"
Cons: "The plane was old and dated, with duct tape visibly used everywhere. There was a moldy smell that hits you as soon you cross the business class into economy. The flight was delayed because two passengers where assigned the same seat on the flight, which took a lengthy time to resolve. No beverages or snacks were offered until 4 hrs into the flight and when it came to dinner, they ran out of food (veg option). They pieced together a meal for me (and many others), which basically was bread and whatever leftovers they had un-used from business class meals. The air hostesses where rarely seen unless it was for lunch/dinner service, and had a poor attitude. I asked for some water and they made it seem like it was an out of the world request. Both takeoff and landing where harsh. At take off, it was almost like a vertical take off and at landing, we came in too fast and once on the ground the pilot slammed on the breaks. If I had more time to book, I would of gone with another airline... will never be flying with Air India again."

Cons: "the seat covers are not clean. plus the blankets that are offered have stains. the remotes for television are almost broken. the button used for chair reclining do not work properly and needs to be pushed so hard that it keeps disturbing the passenger in the next seat."

Pros: "Seats are not good some issue with the extracted mode."
Cons: "Comfort level"

Pros: "Given the price at which i booked the round trip ($864), it was a decent enough flight. Staff was fairly cooperative."
Cons: "Headphone plug was broken. Didnt ask fr replacement as i got my own on board."

Cons: "My travel was really uncomfortable as I was sat next to a crying kid who did not stop crying even for a second. When I asked a crew member to switch my seats I was told to stick with my own seat:("

Pros: "The movie selection was ok."
Cons: "Traveling to/from India The staff was horrible from check in, to boarding, to unboarding...no greeting, no smiling, no pleasantries, no warmth...nothing! The planes interior was just horrible dirty, smelled bad and the bathrooms (the entire plane I'd in need of some serious cleaning & with bleach) Food...was just disgusting! Bread & cheese sandwich should NEVER be given as an option....the airline ticket cost too much for that poor selection. Fumigation of a plane with people Onboard? If this is a must, please give notice & provide a face mask for your customers"

Pros: "Nothing"
Cons: "Many seats on the plane were empty and I tried the touch screen consoles in 5-6 seats and none of them seemed to work. The plane was old and poorly maintained."

Cons: "The transfers were very painful and the ground staff very poor. Didn't help at all. We had to run around with short layover in varanasi to get a boarding pass and the get through security etc. the process at the front desk was very painful. The crowd was mad and there was no crowd management. No food / refreshments"

Pros: "- Crew lack courtesy - Aircraft Seat cushion is not there - Seats mechanical system not in good condition - USB for mobile charger of maximum seats not working - touch screen of TV screen not working - few buttons of hand held remote missing - no soap in washroom - Loss of checked in luggage at destination airport, response of team not very cooperative."