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Pros: "The crew was nice as always."
Cons: "The leg space was way too small compared to other airlines at the same rate."

Pros: "The ride was very smooth. There are a lot of bathrooms."
Cons: "The leg room was small."

Cons: "The seats of A380 CAN-LAX flights were little cramped."

Cons: "Every thing perfect, I’m so happy with the service."

Cons: "Plane Seating space is so crowded & leg room space too small"

Pros: "The plane departed on time, smooth landing"
Cons: "Should offered more meal selections besides pork and beef"

Cons: "Food"

Pros: "Food was good."
Cons: "The seats were too narrow."

Pros: "Absolutely loved everything, staff were great and the 777 business seat was one of the best iver ever had bar none. Entertsinment selection was awesome..better than delta!"
Cons: "Amenties kit was below par"

Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."

Pros: "The flight attendants were attentive.. food was ok.."
Cons: "Lost my luggage"

Cons: "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."

Pros: "Quick"
Cons: "Okay"

Pros: "It was clean and they provided a warm meal"
Cons: "Taking a bus to the aircraft"

Cons: "Ko"

Pros: "The crew was very helpful and kind despite not having much to offer the economy customers."
Cons: "There was no way to charge a phone or electronic device. I had set up my phone with hours of movies and tv shows that I could watch on the plane. I thought that this was truly unacceptable to not have the option to charge a device for a 15 hour flight. There was an in-flight entertainment system, however my sound did not work so I could not listen to anything and there was not options for english subtitles. There were also no current movies or shows available. I was very disappointed in the options for entertainment on such a long flight. I am only 5'4 and I found my knees hitting the seat in front of me when they were reclined which was a majority of the fight. It was very uncomfortable. Food and drink service was far and few between, I hate bothering them for water but there was enough available or disseminated throughout the flight. and Not sure if it was the food, the turbulence or a combination of both, but many people were nauseous and vomiting on the plane. There were not bags readily available for those people to vomit in and the back of the plane and lavatories ended up being out of service due to uncleanliness."

Cons: "Seat uncomfortable. Limited service btw meals. Some offers of water needed"

Pros: "Everything is ok"

Cons: "Food"

Pros: "The space"
Cons: "Time"

Cons: "I still don’t have my luggage and I’m coming home. Awful"

Pros: "Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble."
Cons: "Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful."

Pros: "Plenty of legroom at emergency exit aile without extra charge"

Cons: "1).I requested VEGAN-VEGETARIAN FOOD. No Food was without Fish, shrimp, salmon.My wife and I stayed without food. 2). My wife and I requested for WHEEL CHAIR. No wheel chair was provided to us. 3) The Stewards were very poor in English conversation, and it was a very uncomfortable feeling of talking to people who are staring at you as if you are from a different planet."

Pros: "The flight was calm, though that's at the mercy of weather but taking off and landing was very smooth for a big Airbus. Easy to board ans staffs were great and courteous."
Cons: "The food wasn't bad but not on par with other airlines. But not bad."

Pros: "Nothing"
Cons: "I tried to change my reservation because of a medical issue . I was not able to make the change . Because of discrimination towards non chienese . I had to purchase a new ticket ."

Pros: "No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks."
Cons: "Lounges a bit sparse and.no vegetarian snacks."

Pros: "That I was able to watch movies and the flight wasn't full."
Cons: "Had to be transported to board the plane. It was delayed for an hour."

Pros: "Take off, landing, food"
Cons: "Can't use cellphone"

Pros: "Excellent service"
Cons: "No sweetener on flight"

Pros: "On time"
Cons: "None"

Pros: "the serivice during the trip"

Pros: "The only good part was the boarding"
Cons: "One the headphone jack didnt work. The seats are very small. When people left the bathrooms the door woud not close all the way so we got to smell lovely stuff the whole flight unless we got up and closed the door ourself."

Pros: "Puntuality"

Pros: "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."

Pros: "I would say it was excellent, except for the food which is kind of not the great, but with the airfare rate, i could no longer complain. I would recommend it to my friends."

Cons: "Not much to add, that was already said. The sits were mostly hard board, very uncomfortable on such a long flight. The food , ha, definitely, unacceptable. And the morning meal, was given too short a time to eat it. Bad for one's digestion. Very hard if not impossible to reach them for check-in, either via web, not phone. Left only to the counter check-in and hope for the best, as specially, when you have more then one travelling."

Pros: "Big new plane (A380)"
Cons: "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"

Pros: "The plane was always on time and the crew was always ready to help. The food was also good."

Pros: "We had to be rushed from one terminal to an other. The airport seems scattered."
Cons: "Read above..."

Cons: "Seats were very uncomfortable."

Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."

Pros: "Business class sleeping arrangements were good."
Cons: "Very light on choices in entertainment especially movies."

Pros: "Worst"
Cons: "Worst"

Cons: "They lost one of my bags with lots of very important stuff in it and despite the tracking code they have no idea where ti is and have conceded they will probably not find it and refuse to reimburse me for the extra fees I had to pay for it saying "the extra fee was not a guarantee you would receive your bag". Worst airline I have ever flowm"

Pros: "Everyone is very helpful."

Cons: "There was no WiFi offered. This really needs to change"

Pros: "on time , aircraft,"
Cons: "food,"

Pros: "Courteous and helpful crew."
Cons: "The seat was hard and looks dated for an A380 makkng my trip uncomfortable. Food was ordinary."

Pros: "Crew was great and was happy to get gluten free food i could eat"
Cons: "Not lose my bags :("

Pros: "Great crew, super clean and new plane"
Cons: "Food is “unique” and entertainment options are a bit outdated"

Pros: "Overall good flight"
Cons: "First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination"

Pros: "Smooth flight!"

Cons: "Delay in China without any explanation."

Pros: "Crew was very friendly and helpful."
Cons: "Not a thing"

Pros: "Absolutely nothing!"
Cons: "Food tastes horrible. Flight attendant picked her nose at one time right before distributing the drinks and did not wash her hands. You're not given your own canned drink rather a half a cup. Seats are too small/don't look clean. Movie selection was poor. Plane was delayed! Luggage left in Bejing."

Cons: "Delayed an hour due to inbound flight late on schedule"

Cons: "Ca Needs to be more clear on who can get a transit entry , I with a US Passport didn't get one and stuck in pek airport for 25 hours ,"

Cons: "After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping...."

Pros: "I was finally able to have a working TV. Crew was great again."

Pros: "The plane made no unscheduled landings."
Cons: "The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport."

Pros: "Price"
Cons: "Transfer in Beijing gave only one hour between flights. Impossible to make with China's cumbersome security procedure. Why did they give us those flights? Told staff on plane that we had a tough connection. No communication or procedure to help make transfer. Got to the gate BEFORE flight was to take off but plane was uncoupled from ramp and NO STAFF present. Went to another Air China gate and could not get any help. No supervisors to help. Five people missed the connection. Had to wait over EIGHT hours for next flight and was offered NOTHING by way of compensation. Does not appear that Air Chine wants to live up to the country's status in the world. Very poor service."

Cons: "the food was so bad. no vegetarian options"

Pros: "Kayak messages about the gate number, delay, and so on all went into my spam folder and found them later after the flight"

Cons: "Plane was delayed several hours. Initially, Air China delayed flight assuming due to leaving late en route from China to EWR. Then because of rain in NYC area, ultimately almost 4 hours past initially scheduled time of 12:40 pm."

Cons: "No guarantee for flight due to inclimiment weather"

Pros: "Food"
Cons: "cabin space"

Cons: "A lot of turbulence the last half. I got sick and I have been flying for 20 years through Europe and Asia. It never happened before. A rough landing."

Pros: "Very nice and friendly crew! Keep up the good job!"
Cons: "The screen broken and I could watch anything"

Pros: "Food tasted good."
Cons: "We only got two meals 9 hours apart, on a plane ride 13 hours long! We were starving for nine hours! We only got a drink offering after 6 hours. This made me soo dehydrated and dizzy"

Pros: "The flight itself was fine"
Cons: "Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing."

Pros: "Their boarding are faster"
Cons: "Crew don't pay attention to your request"

Pros: "The food was very good."
Cons: "Our TVs in front of our seats did not work. No entertainment for 14 hours. Horrible. Also We were forced to check a carry on on our first leg. that had our emergency essentials. Everything was rush rush. Then when we arrived in Chiang Mai. None of our luggage was there. We are traveling to another destination and pray we have All 3 bags. They have notified us that 2 bags will be here tomorrow. We were forced to check a carry on that had our emergency essentials. Everything was rush rush. Then when we arrived in Chiang Mai. None of our luggage was there. We are traveling to another destination and pray we have All the luggage by Thursday. When we leave."

Pros: "Free hotels, dinner and breakfast for transfers."
Cons: "Lack of snack in between meals"

Pros: "But very very far experience from Emirates or Qatar air to this part of the world."
Cons: "The veggie/vegan options were inedible overcooked plain veggies and an unflavored carbohydrate - thank god we brought some food. No entertainment system and the plane was definitely a decommissioned 757 from a 1990s 757."

Pros: "people work in PEK is very helpful, but delay is way too much to handle."
Cons: "miss flight, miss flight, miss flight"

Cons: "So bad customer service"

Cons: "Worst experience ever. Costumer service is horribld. Flight continously delayed with 10 minute notifications. Never recommend this flight"

Pros: "Staff were quite helpful and both flights were on time - very cheap which made the things I didn’t like acceptable"
Cons: "There wasn’t really any legroom (I’m about 1.74m) or much comfort and the plane itself was really loud - not used to that from long distance flights. Two out of four meals were okay."

Pros: "My Sleep"
Cons: "EVERYTHING ELSE"

Cons: "First , all 4 luggages were disappeared in the airport. When we got it is 7 hrs later . Second, 3 out of 4 luggages were broke. Try to call airline, no one answer and help ... very disappointed .. never has those problems with other airlines. Third, delay the airlines without airline people help.. delay almost 10 hrs to flight back to HK .. never buy this airline ticket.. very bad service.."

Pros: "Big plane"
Cons: "The TV screen is not working"

Pros: "The staff was very pleasant."

Cons: "flight was late, barely made my connection (which was also late)."

Cons: "Boarding Procedure was a bit of a mess; Lounge in newark is kinda mediocre."

Pros: "Great movies. Flight crew was very nice."

Cons: "The international flight delayed 30 min, so will miss the 4pm connected flight, but air china didn’t put us in the connected flight right after the 4pm flight, which was the 6pm flight, instead they assigned us to the 8pm one and made the overall delay 4 hours. This is not nice."

Pros: "Air China aircraft is very new and clean."
Cons: "My flight from JFK to Beijing the crew members are very loud. When they speak, they are loud. Also the have tried 3 times to get flight attendants for service. They just ignore. Their announcement in English is really bad. I can barely understand anything."

Pros: "Nothing!"
Cons: "I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!"

Pros: "Many meals and movie selections which helped."
Cons: "No leg room."

Cons: "The connection time between my flights was only one hour. It took me more than 30 minutes to get off the plane and from the tarmac to the airport. By that time, my connecting flight was boarding. By the time I made it through security, I had missed my flight."

Pros: "Movie selection was good"
Cons: "I've never had worse food on a plane in my 30 years of flying. And i was shocked that we were offered food only twice on a nearly 14 hour flight with no opportunity to snack on anything in between."

Pros: "Good price"
Cons: "No AC in my section for a 13 hour trip. Was so uncomfortable. Dated entertainment and slow crew service."

Pros: "It was cheap"

Cons: "Flies on plane. Tv screens not working. Less than a dozen movies to choose from."

Cons: "they cancelled my flight connecting in beijing to shanghai. no reason this just happens all the time in china. they lost my luggage for hours. they didn't have another flight until the next day. and i was traveling alone meeting my husband in shanghai. so i was just stuck in beijing. they were incredibly unhelpful and unconcerned that i was alone with no luggage, without a phone that worked since i was getting a chinese sim from card from my husband in shanghai, no hotel, transportation etc."

Cons: "We couldn't use out phones, all I wanted to do is listen to music I already have save to my phone. The food was horrible."

Pros: "Dude at counter who had to change our seats as we were flying with an infant was great. Other people who were assisting us didn't know how to fix the issue but he did. Then when we boarded, he made sure we went first as we had all that baby stuff you have to carry!"
Cons: "I have flown Air China 6 times and every time we leave late. One time it caused me to miss a connecting flight and I was stuck in LA for two days. Food is not good. Buy snacks before you board. Movies/entertainment is poor. Nothing to watch for 15 hours."

Pros: "Crew were quite accommodating. Because our flight was delayed by 2 hours,crew let us off the air plane as soon as possible so that we could catch our connecting flight."
Cons: "The flight was late causing a lot of stress in connecting flight."