Find Cheap Flights from Václav Havel Prague to London (PRG - LON)

Flight was fine, staff friendly and caring

Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow

The flight was on time

The airline is very mechanical Customer service in non personal and robotic

The boarding and crew were fine.

I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated.

Entertainment options were good.

Lost my bag. No idea where it was for 48 hours. Staff was ok. Ran out of meal options, took 4 asks to get a glass of wine and by the time I got it, I was done eating.

The flight was on time

The airline is very mechanical Customer service in non personal and robotic

Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service.

Everything was just perfect. Thank you very much!

The boarding and crew were fine.

I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated.

I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over

Flight attendants were cheerful and efficient.

I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face.

Same as above

SAME AS ABOVE

The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!

My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.

Great service, food and entertainment.

Arrived ahead of time

Not business treatment, the boarding que, the seats, the food

Good priority boarding

Delay

Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job.

Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service.

Computers were working very slow on check in creating huge lines. We were not offered even a tap water for free on this flight.

It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly.

A small pack of pretzels and free cup of water would have been nice.

Everything was just perfect. Thank you very much!