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Excellent service. The crew goes above their way to make the customer comfortable.

I enjoyed my flight back with Lufthansa because the food was good, and the flight attendants were nice and helped you when you asked a question. The flight attendants always came around and asked if you needed anything which I liked a lot.

I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.

Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.

They don't really offer snacks or water as much. but it was perfect.

I missed it , and waiting for next flight when writing.

Good with last minute upgrade Clt to Munich comfortable. Wish same offer had been there Mumbai to Munich

I would be good to have more lead time between connecting flights. On the way into the country, there is always about 2 hours between landing at Munich and takeoff to Berlin. When leaving to return to the States, there is always only 45 - 50 minutes between landing and takeoff. This very stressful and I have missed a connecting flight home before. All it takes is for the first flight to be delayed for any reason and then you have chaos.

The process of the baggage was pleasantly good but the seat comfort and the food quality was much lower than what we have experienced in year’s past. We consistently fly with Lufthansa but each year ticket costs increase and on oars service quality decreases.

We missed this connecting flight because of the very late arrival of the first flight. We’ve been stuck here in Munich for two days. Disgraceful!