No way to add a bag without getting in line at the counter, which took at least half an hour. No WiFi.
The preboarding and the gate organizing management was poor, unorganized and mismanaged. While standing in the business line I kept getting ignored and the personnel kept checking in others, right in front of me until I finally spoke up and pointed out their clear signs of ignoring me while patiently waiting to be checked in. Once checked in the gate the personnel kept chit-chatting and not managing which group is to board, being totally nonchalant, unorganized and behaving amateur-like . Very unprofessional and unlike the quality the Austrian Airlines brand otherwise provides. The crew on the plane are always fantastic and the best. What a shame the crew on the ground was so mediocre.
Excellent flight. The crew was exceptionally attentive and organized. Attention to details is unmatched.
Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
I did wish they would give us the entire little bottle Bailey's instead of just have 1/2 bottle at a time
They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.
One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices
Landing was a little hard. Food was not great My prior review was for the flight to nyc too
Great staff, efficient and knowledgeable. Very helpful with others and considerate towards those with children
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
Bid process for upgrade is very frustrating. I was notified that I had won the bidding, then was told there was no seat available.
You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???
Overall a great experience. I didn’t like that they didn’t assign seats until we arrived at airport. All the employees we interacted with at the airport and on the flight were kind and helpful.
It was ok but no WiFi I think I’ll fly Iceland air next time
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
Yes avoid JFK airport at all costs. A horror to navigate.
No free Wi-Fi. I have SkyMiles but not a high status, having an account has been enough for Wi-Fi on other flights, but this one was going to charge me to use it. Also turbulence was really bad toward the end, but I didn't count this in my ratings since I know Delta cannot control the weather - it's 2026 and lack of WiFi alone is enough for a poor rating.
Excellent business class seats, service and food. No airline does it better.
I was unable to rebook a flight booked through cheap flights. Could not rebook, despite premium eco.
in Austria they made me check in my carry on luggage, and it never arrived in JFK... I had medication there on ice that is useless now, I filed a report and they still cant licate my luggage? what kind of joke is this?
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
Gluten free snack options and meals that offer both gluten free and dairy free.
The SFO lounge closes at 12 midnight. My flight took off at 2AM
Not a bad flight but a long delay boarding and taking off due to the pilot not arriving on time.
The experience with United Airlines was excellent; however, the experience with Houston Intercontinental Airport (IAH) was horrible. Although our flight departed from Terminal B, we had to go through security in Terminal C and then get on a train for travel to Terminal B. Additionally, there was significant walking required to get to the boarding location.
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
Flight was late to take off Plane broke down Had to move everyone to another plane Told we weren’t going to LGA but Newark Also told we would be taken to NY But United lied and we ended up at Newark at 2 in the morning Horrible experience. And the experience of trying to get compensation from United is just as bad. They could not care less about their passengers Never again!
Not good , late, and long. We came home so late and spent so much time flying around and taxiing
Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.
They don't really offer snacks or water as much. but it was perfect.
They lost my luggage for five days and did not keep me notified of the progress at all.
It was a good flight. The boarding was smooth and timely managed. They offered in advance to dispatch cabin luggage at no cost. I suggest to add a snack and basic drinks. There was only water provided in the cost of the ticket.
The flight was very good , on time without delays, specially the staff was great!
Delayed, took forever to get luggage out of the flight. Worst short flight within Europe we've had.
The booking itself was the primary problem. The flight should have been 7 AM instead of 8 AM. There was only 20 minutes to get to the next flight and I had to go through passport control. There were 5 stations open to handle 200-300 people and I missed my connecting flight.
The flight was cancelled at 5am, I was forced to have alternate transport home, TERRIBLE EXPERIENCE, I will never fly lufthansa again
My seat electronics did not work so seat stuck in one position for over tens hours unless cushions ,manually removed and chair shoved into different position. It wasAwful. My back is still hurting. Only the flight attendant to move seat which was near impossible. Ten hours of H. No apologies offered. No compensation. It was unreal. worst flight of my life
The person greeting before priority check in assumed I am economy class and send me to the wrong line.
Condor's computers do not work. They do not leave enough time to catch a connecting flight. Condor had to book passengers on a different airline to make their destination. They lost my niece and nephew's luggage. The bathroom had pee all over it before the flight took off.
Awful!! We got stuck in the passport line for two hours. Condor acknowledges that the lines are really long but says it is not their problem and would only rebook us in two days. We are stuck in Frankfurt for two days and it cost us $500. Condor stated that they gave us a 1.5 hour layover which was more than enough time and in the next sentence said, yes we know the lines are a problem.
The security check between our connecting flights at Frankfurt was a cluster. Horrible quality control with everyone cutting the line. We were in line for over an hour. Condor was nice enough to keep the gate open for us but it was incredibly stressful with two elderly women.
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees. This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
Premium economy meant only extended legroom and when the passenger in front of me leaned back, I lost the little space I paid for. Food was not great. Movie selection is okay. Feels somewhere between a mainstream and a budget airline.
The jet is quiet but the food is uneatable and the new seats are horrible .One cannot find comfort on them. When do airlines learn that there is a better service for your clients. Go to a flying wing design save fuel offer a human seat where your arm does not interfere with your neighbor . Provide food that tastes good and offer free drinks
Horrible. Another delayed flight. So cramped! Poor food. So many unnecessary announcements.
One of the female flight attendants had an attitude. The snack toward the end was pretty bad. My husband and I were both sick the next two days.
It was freezing cold, the flight delayed and then I got rebooked to a different connecting flight with a four hour waiting time even though I would have easily made my initial connection
The short leg flight was fine. Crew and airport were nice to allow special assistance which helped.
