The preboarding and the gate organizing management was poor, unorganized and mismanaged. While standing in the business line I kept getting ignored and the personnel kept checking in others, right in front of me until I finally spoke up and pointed out their clear signs of ignoring me while patiently waiting to be checked in. Once checked in the gate the personnel kept chit-chatting and not managing which group is to board, being totally nonchalant, unorganized and behaving amateur-like . Very unprofessional and unlike the quality the Austrian Airlines brand otherwise provides. The crew on the plane are always fantastic and the best. What a shame the crew on the ground was so mediocre.
Excellent flight. The crew was exceptionally attentive and organized. Attention to details is unmatched.
Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
I did wish they would give us the entire little bottle Bailey's instead of just have 1/2 bottle at a time
They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.
One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices
Landing was a little hard. Food was not great My prior review was for the flight to nyc too
Great staff, efficient and knowledgeable. Very helpful with others and considerate towards those with children
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .
Bid process for upgrade is very frustrating. I was notified that I had won the bidding, then was told there was no seat available.
You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???
Overall a great experience. I didn’t like that they didn’t assign seats until we arrived at airport. All the employees we interacted with at the airport and on the flight were kind and helpful.
It was ok but no WiFi I think I’ll fly Iceland air next time
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
Yes avoid JFK airport at all costs. A horror to navigate.
No free Wi-Fi. I have SkyMiles but not a high status, having an account has been enough for Wi-Fi on other flights, but this one was going to charge me to use it. Also turbulence was really bad toward the end, but I didn't count this in my ratings since I know Delta cannot control the weather - it's 2026 and lack of WiFi alone is enough for a poor rating.
Excellent business class seats, service and food. No airline does it better.
I was unable to rebook a flight booked through cheap flights. Could not rebook, despite premium eco.
in Austria they made me check in my carry on luggage, and it never arrived in JFK... I had medication there on ice that is useless now, I filed a report and they still cant licate my luggage? what kind of joke is this?
Comfortable seating POS to IAH. Food options were satisfactory. Good seat from IAH to ANC. Food options could be better.
The flight did not have its customary snacks during the flight. Apparently they were never loaded on the plane.
Flight was delayed 5 hours. Updates kept changing. Sears were extremely cramped. Very little leg room. Flight attendant was rushing through with drinks and hit me in the knee either the cart and didn’t apologize. They gave a 15 dollar voucher in airport which doesn’t buy. Much and it was so late that choices were limited.
Have not had a flight out or returning to Norfolk that has not required maintenance, and a gate delay. Properly staff the crew so maintenance can be performed without last minute emergencies on each flight and there is enough staff to have gates prepared for inbound flights. Staff to ensure the safety and on time service vs. profit.
Always pretty good as far as I see it. Staff was friendly and process was quick to get on and off.
Our flight was great with an unexpected upgrade. However, four days into our travel we are still without a piece of luggage. The bag tracker has not been accurate, the airline is not communicating with me or the luggage delivery service and no one is willing to take responsibility or guarantee any kind of support or reimbursement. Unfortunately, we do not have the option to easily shop to replace items as we are currently on a cruise. I have been very disappointed by United Airlines response.
There could have been better food options in economy on the long 7hr trip from IAH to AM.
The seats on this flight weren’t as comfortable as we had expected. Even leaned back these seats left us feeling crappy in our backs. Also we had to use our own tablets for movies, but nothing in the seats in front of us to hold the tablets up.
Not good , late, and long. We came home so late and spent so much time flying around and taxiing
Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.
They don't really offer snacks or water as much. but it was perfect.
They lost my luggage for five days and did not keep me notified of the progress at all.
It was a good flight. The boarding was smooth and timely managed. They offered in advance to dispatch cabin luggage at no cost. I suggest to add a snack and basic drinks. There was only water provided in the cost of the ticket.
The flight was very good , on time without delays, specially the staff was great!
Delayed, took forever to get luggage out of the flight. Worst short flight within Europe we've had.
The booking itself was the primary problem. The flight should have been 7 AM instead of 8 AM. There was only 20 minutes to get to the next flight and I had to go through passport control. There were 5 stations open to handle 200-300 people and I missed my connecting flight.
The flight was cancelled at 5am, I was forced to have alternate transport home, TERRIBLE EXPERIENCE, I will never fly lufthansa again
My seat electronics did not work so seat stuck in one position for over tens hours unless cushions ,manually removed and chair shoved into different position. It wasAwful. My back is still hurting. Only the flight attendant to move seat which was near impossible. Ten hours of H. No apologies offered. No compensation. It was unreal. worst flight of my life
The person greeting before priority check in assumed I am economy class and send me to the wrong line.
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees. This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
Premium economy meant only extended legroom and when the passenger in front of me leaned back, I lost the little space I paid for. Food was not great. Movie selection is okay. Feels somewhere between a mainstream and a budget airline.
The jet is quiet but the food is uneatable and the new seats are horrible .One cannot find comfort on them. When do airlines learn that there is a better service for your clients. Go to a flying wing design save fuel offer a human seat where your arm does not interfere with your neighbor . Provide food that tastes good and offer free drinks
Horrible. Another delayed flight. So cramped! Poor food. So many unnecessary announcements.
One of the female flight attendants had an attitude. The snack toward the end was pretty bad. My husband and I were both sick the next two days.
It was freezing cold, the flight delayed and then I got rebooked to a different connecting flight with a four hour waiting time even though I would have easily made my initial connection
Absolutely the worst food I ever had on any flight. Half of passengers simply didn't eat their meals, as I noticed.
Crew was very responsive to give soft drinks etc.. At Frankfurt Airport Special Assistance did a great job for us. The seat cushions were simply bad and not up to the mark for Premium Economy which we chose. All the cushions from Business to Economy were poor. Also, any snack besides lunch and breakfast, you have to purchase including chips and chocolate. It is simply cheap. I don't think I will fly Condor anytime soon
The short leg flight was fine. Crew and airport were nice to allow special assistance which helped.
The boarding process is a nightmare. They put you on a bus for 30 minutes with no air flow. The process was extremely slow and we were behind schedule so they auto rebooked us on a flight for our layover. The new flight was 4 hours later in the day, we landed an hour and 45 minutes before our layover flight so this was completely unnecessary. When I called to get us back on the original flight the support staff was useless
