Staff are friendly and the pilot when we landed very smooth.
Our flight attendant was stellar with great anticipation and attention to details. Food was very good, and overall flight, though very long, was really good.
Customer service was poor everywhere. In particular in business class lounge. Stewardess were however excellent. No ability to order more than one dietary restriction in food that created awkward situations when I was offered bulgur due to being diabetic as I was also gluten free
I paid $150 to upgrade to this seat. My exit row seat had ample leg room BUT the collapsable table was broken so my food tray and drinks slid over to my lap, the screen malfunctioned.
They can my date of travel and let me standard in Istanbul for three days stop over and only pay for one day in a hotel with only one breakfast for three days.
On the Boeing 777-300 aircraft there is no personalized climate control for passengers. Every time I've ever flown on this type of airplane I've been uncomfortably warm. For shorter flights (less than 5 hours) this isn't a big deal, but on longer flights where a nap is required to stay comfortable it turns into a nightmare. I love turkish airlines, but I really fo hope they upgrade their fleet. I've flown turkish air once on a newer model and had a fantastic time, so I think its the plane more than the airline.
Amazing! Big line at Check in was diminished in 10 minutes. Boarding was quick and efficient. Service and food great. Only minor point: seats could be a little broader and for me being small, something to put your feet on during the flight would be great.
The best food I’ve ever been served on an airplane. The security at the gate was frustrating as was the heavy editing of the films and television shows offered.
The flight was great. From the first to the last step, the staff was very helpful and understanding. I also always enjoy Turkish Airlines food because it’s flavorful, fresh (like salads and very delicious bread ) and has special things like olives, dates… I loved that bean salad and apricot pie. I also enjoyed the movies. Thank you!
Flight was overbooked. Luckily there was room in Business so several people got free upgrade.
Broke my luggage and I can't get a resolution yet.
There were no TV screens - even in Business class. 5 delays, and only given $12 meal voucher! Terrible!
The professionals have excellent customer service, the seats don´t have enough space.
The flight was very smooth and the meal in business class was great.
Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.
I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
Lack of information. No meal for a 6hr international flight that departs during dinner time
The announcements for loading at the gate for my flight from Phoenix to Mex City was all in Spanish. The English only speaking flyers had no idea the plane was loading.
They were delayed. Told us we wouldn’t make our flight AND Lost our luggage. Still no word from them! And no easy way to talk to a human about where our luggage is.
The boarding process was really slow. The air crew was amazing and the food options and the entertainment were also really great.
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.
They don't really offer snacks or water as much. but it was perfect.
They lost my luggage for five days and did not keep me notified of the progress at all.
It was a good flight. The boarding was smooth and timely managed. They offered in advance to dispatch cabin luggage at no cost. I suggest to add a snack and basic drinks. There was only water provided in the cost of the ticket.
The flight was very good , on time without delays, specially the staff was great!
Delayed, took forever to get luggage out of the flight. Worst short flight within Europe we've had.
The booking itself was the primary problem. The flight should have been 7 AM instead of 8 AM. There was only 20 minutes to get to the next flight and I had to go through passport control. There were 5 stations open to handle 200-300 people and I missed my connecting flight.
The flight was cancelled at 5am, I was forced to have alternate transport home, TERRIBLE EXPERIENCE, I will never fly lufthansa again
My seat electronics did not work so seat stuck in one position for over tens hours unless cushions ,manually removed and chair shoved into different position. It wasAwful. My back is still hurting. Only the flight attendant to move seat which was near impossible. Ten hours of H. No apologies offered. No compensation. It was unreal. worst flight of my life
