Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Easy, fast, simple. Not crowded."
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Pros: "No delays. Easy boarding."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Our itinerary was canceled"
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "I missed my flight due to Tsa"
Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "The fact that I couldn't change flights on the day of travel"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "That I missed my son graduating from the Air Force"
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "Crew service was excellent"
Pros: "Great crew, really nice first class service."
Cons: "It would be very hard to improve on the overall experience without increasing fees considerably. The folks at COPA are really streaching their budget to provide for the flying public in an outstanding manner."
Cons: "Make sure the customers have the right gate in the boarding pass, I almost missed the plane because of that thanks to a Copa'employee who gave me the wrong gate"
Pros: "the flights were on time"
Cons: "the plane was packed. the audio on the entertainment system did not work. the flight attendant gave me water and a juice, but handed them both at the same time and I spilled some juice to avoide the person next to me on this packed flight."
Pros: "Crew were trying but non of them spoke English"
Cons: "I have never had such a terrible experience like this one"
Pros: "Crew's service good, punctuality excelent"
Cons: "No Entertainment at all"
Pros: "Puntual Airline"
Pros: "The crew was amazing! Excellent attention. Very comfortable seats."
Pros: "On the flight from Chicago to Panamá crew was exceptional, friendly and attentive, I was very impressed with the service,PLEASE DON’T CHANGE ANYTHING , from Panamá to Costa Rica the crew was completely different, the service was efficient but not friendly, a smiling face makes a difference."
Cons: "The process of boarding was a little confusing but it went quickly, keep up the good work"
Cons: "Boarding change of gates waited 2 hours"
Pros: "The cabin was very comfortable, staff were friendly and professional."
Cons: "I actually didn’t eat a meal, since I opted to sleep, but the food actually looked good — even in Coach!"
Pros: "Inflight service and time Was impacable"
Cons: "Crew members were rude. Refused to help me with my carry on and were rude about me needing to learn how to take my own stuff down from the overhead bin (i am a short person, so naturally i cannot reach the overhead bin and pull out my bag). Complained among each other (in front of the rest of the passengers) about people asking thrm for help."
Cons: "Crew manners is poor"
Cons: "Wish that flight were shorter, perhaps with hub in Miami or Dallas."
Pros: "Always on time"
Cons: "No TV nor magazine"
Pros: "The food was great, taste.Thank you"
Pros: "Crew lovely. Thank you."
Cons: "Most uncomfortable cabin seat I’ve ever sat in. My back is now killing me."
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Pros: "bags arrived on time snacks served"
Pros: "The direct people who interact is excellent everyone very courteous and friendly"
Cons: "An item stolen from my luggage"
Cons: "went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow."
Pros: "Crew was courteous, and very polite."
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "Comfortable seats. Boarding on time Good attention by crew Movies were so good"
Cons: "The red wine was vinegary"
Cons: "You really couldnt do a lot of stuff on the plane. The seats couldn't be put back, your hand bags had to be on the floor."
Pros: "Me encanto la atención de los aeromosos"
Pros: "Service, flight"
Cons: "No a decent diner served"
Cons: "Hice el webcheck in y aun asi me pusieron de ultimo en toda línea, entiendo que habian los que se quedaron del dia anterior, pero puso estrés en mi, también salimos tarde, y mas valijas se quedaron en Chicago y en lugar de mandarlas a mi casa, tuve que viajar 3 hours al aeropuerto y recogerlas yo misma despues que me habían dicho que las mandarían."
Pros: "Service and on time."
Cons: "Service and being on tine."
Cons: "Flight was overbooked, so I was bumped off the flight and forced to spend an extra 24 hours in Panama City. Service was frustratingly disorganized."
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Great! Comfortable! Screens! Easy check-in! On-time! All good things."
Pros: "No delays, quick flight, friendly staff."
Cons: "They could have better snacks."
Pros: "I really liked very single thing. i´m really very satisfied with the attention. thanks a lot"
Pros: "Boarding process went very smooth and plenty of legroom and overhead storage"
Cons: "Volume didn't work on armrest . Volume was stuck on very high volume making the in flight movie not watchable. No choice for food"
Cons: "Filthy seats, specially the table had a sticky part. Got into my clothes and arm. No entertainment, NADA! Food sucked,"
Pros: "Service was good. They could have better choice in food. The chicken sandwich was wet and cold. Maybe offer a salad with chicken. Copa has a good connection"
Cons: "Going in to Quito. The drink was pour. Only offer once after that it was closed. Same food was offered. Again bread was soak and wet and cold."
Cons: "El abordaje"
Pros: "Excellent job of a couple of girls"
Cons: "Again, lay over and food"
Pros: "At take off the plain a bird hit the wing. Crew gave feedback on what they knew. They remain calmed and try to share that feelings of everything will be alright."
Cons: "It took too long to get the flight changes. Staff was taking names of volunteers that wanted to stay, and for those who wanted to leave in the next flight. This could be more efficient by making groups--depending on the options. And try to keep more staff in the floor to help the passengers to direct them in the right option. We had only four people trying to do all."
Pros: "The crew on the plane was very nice."
Cons: "The staff at the Panama city airport while boarding were jerks. A couple of snobby women with attitude problems. Also there was basically no entertainment because it was impossible to see those little tv screens and even if yiu could see, you have to crane your neck. Also the lighting in this airplane was so horrid it was unbearable. Who chooses blue tinted lights? It's like flying in an industrial garage for 5 hours."
Pros: "Good service for a short flight. The web check-in is very helpfull to avoid the long lines at the airport."
Cons: "A little bit overprice for a short flight."
Pros: "Punctuality and service were great!"
Cons: "All was well"
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Pros: "Crew was nice and comfort was okay."
Cons: "There was no internet most of the flight it only worked for the first 20-30 minutes of the flight then they tried resetting it but it didn’t work for the rest of the flight."
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Cons: "complimentary ear plugs for when there are crying children"
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Cons: "There was a delay on the departure"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Pros: "Not a full flight"
Cons: "Not unhappy"
Pros: "Everything in order and on time."
Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Pros: "The movie selection was great!"
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Direct flight Good crew"
Cons: "One bathroom for whole plane for 5.5 hr flight. Enough said."
Pros: "Both flights were amazing!"
Pros: "On time, smooth flight. Service was meh."
Cons: "A USB port would be nice!!!"
Pros: "Great entertainment. Ok food and drinks. Newer777."
Cons: "Long flights are pure torture in these small seats."
Cons: "Delays and more delays"
Pros: "Right on time."
Cons: "I wish more food"
Pros: "The flight was 30 minutes faster than initially scheduled. It was great."
Cons: "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."
Pros: "Not over crowded and friendly crew."
Pros: "But the crew was great!"
Cons: "No screens in each seat."
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Smooth flight with no issues at all"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Pros: "Pleasant crew; clean and generally comfortable"
Cons: "Check in / baggage drop : long wait ; rather unhelpful personnel at counter."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "On time"
Cons: "Very cold on board"
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "BA personnel were nice on phone, but couldn't help me check in when online systems were confused by BA/AA booking. I had to check in at the AA desk at RDU. Fortunately I already had a seat assignment and allowed plenty of time."
Cons: "Difficulty checking in online."
Pros: "Previous flight was awful but this flight was good. Everything was new and felt like first class."
Cons: "Remodeling old plans if not getting new ones"
Pros: "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
Cons: "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
Pros: "The plane was really nice."
Cons: "The food was not good."
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
Pros: "On time. Helpful at check-in and friendly staff on board."
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Safe trip"
Cons: "I froze the entire time"
I was changed the first flight to India, but Air Canada changed back and I could catch my flight in Thailand. Everything was good. Great responsibility!
There was a 1 hour delay on the return flight but it was caused by ATC restrictions in Montreal. One of 2 runways was under repair.
Pros: "Comfortable and clean flight"
Cons: "It was all excellent."
Cons: "The flight was cancelled. Ground staff at Montreal were far from helpful. They kept saying “Call customer service.” and never offered any help/assistance for rebooking and finding a hotel room."
Pros: "Super comfortable business class seats"
Cons: "Didn't take this flight because it was late and would have caused me to miss my connection. I got rebooked on a different flight that delayed me 10+ hours."
Cons: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Cons: "The flight got cancelled way in advance and nobody neither airlines nor webjet.com informed us about it. Also, nobody could replace our tickets for the next day either. So our flight didn't happen and we had to drive to Washington DC to find a flight from there. So we will never buy any tickets from Kayak or Webjet.com! Extremely poor service"
Pros: "The food and service were very good."
Cons: "The entertainment system is a bit outdated and had to be rebooted more than once. But this was only a minor inconvenience."
Pros: "The boarding started one hour early to allow passengers to board on time."
Cons: "A flight stewardess did not respond to a call twice as if the call light was not turned on."
Cons: "delayed by 5 hours"
Pros: "Good meals and services with beverages"
Pros: "Friendly crew, good food and comfortable seats"
Cons: "Arrived in Montreal six hours late"
Cons: "Sat on tarmac for over an hour prior to takeoff due to "refuelling difficulties - plane fault. No coffee on a 6 am flight!!! No offer of water, snack whilst waiting on plane."
Pros: "Great trip very easy very quick! Seats where comfy I had a good flight"
Pros: "pleasant staff / flight attendants."
Cons: "i was unlucky to get young noisy kids behind me and in my row each flight. but that is nothing Air Canada can do anything about."
Pros: "Son enjoyed seeing Niagara Falls from the air"
Pros: "We got to Toronto"
Cons: "Those seats are tight. Also, the crew at the Toronto airport seemed to get mixed up a bit showing us where the transfer queue was."
Cons: "My experience with red-eye flights is that the lights go off, the crew disappears and everyone tries desperately to get some sleep. Not so with these guys - lights on and crew regularly pushing the drinks cart down the aisle. And a lack of free snacks as well (not even pretzels??)."
Pros: "Interior of the air craft basically clean. Arrangements To air craft are in order."
Cons: "Air circulation and air conditioning is lower than Normal. Is kind of humid. My section are lower Than other sections."
Pros: "Flight attendants were rude had to check my carry on since there was no room overhead cabin. This happens frequently with Air Canada"
Pros: "Captain kept cre informed"
Cons: "Washrooms too far and had ti wait fir staff ti finish serving. Aisles very narrow"
Pros: "Liked having the seat next to me empty on the fight back."
Cons: "I did not like paying for picking my seat. Back in the day if you booked your ticket you got to pick your seat, like first come first serve, without paying for it. Now, if you want to guarantee a window seat you have to pay for it. I only did it because my mom advised me to. And I did so because I always listen and respect her advice. It made for a good experience because i like looking out the window. However,I did not appreciate having to pay for it. I believe that since we incur a plethora of microcharges for everything on the plane ticket that it should include picking your own seat without a separate charge. It is likely a matter of time before we will be charged extra for salt on our pretzels."
Pros: "Tv options"
Cons: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Pros: "Cabin was clean and got the seats I wanted."
Cons: "Cabin was understaffed. The entertainment system required their app which you have to download before you get on plane."
Pros: "Everything on time"
Cons: "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
Cons: "I was very disappointed that the airline served absolutely no food to passengers for such a long flight. Other airlines serve meals and beverages to their passengers on trans-Atlantic flights. I doubt I will fly Air Canada again for such a flight, due to the lack of interest and care provided the passengers."
Pros: "Easy flight , no late"
Cons: "The customer service when our flight to Boston (connection) was atrotious. I will never fly Air Canada again"
Cons: "Check in process was slow and messy. Check in clerk I felt with was borderline rude. May want to consider a check in kiosk to speed things up. I stood in line for almost 40 minutes waiting to check in before I pulled out my phone and checked in online at that point I was only half way through the line. If the flight hadn't been delayed I might have missed it. Additionally once boarded the cabin door was closed the second the last person entered the plane. An announcement was made that we couldn't leave till everyone was in their seats. But enough time had not been given to the passengers to even get down the aisle before such a snippy comment about needing everybody seated was made."
Pros: "Great service good food and drinks love it!"
Cons: "There was a baby kept crying the whole trip but I know that's something you can't help. Hahaha but everything else was good"
Cons: "extreme delays and not a lot of updates"
Pros: "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
Cons: "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."
Pros: "Flying out RDU, it was delayed for 3+ hours without any reason. Took close to an hour to change flights at RDU with a very grumpy agent. I was told that I could delay a day and fly the same route the next day, or fly to Toronto, stay there a night paid by Air Canada. Was advised to stay at Toronto since the flight from RDU to Toronto delay excessively with high frequency (and it was delayed 6+ hour the next day). Flied to Toronto, was shuffled through different lines without getting anything. At 10:40PM, after arrived 1 hour 40+ minutes, sent to a line with more than 100 people in front of me..... :-( It's a horrible experience!!!!!!!!!"
Pros: "A wonderful agent named Danyelle Mariner in Raleigh did an excellent job finding us an alternative flight when she saw that we would not make our connecting flight in Toronto. Thanks"
Cons: "There seems to be a problem with the Toronto flights in the afternoon. If they are all being rescheduled change the plan."
Cons: "the meal served was overcooked, tasteless. The quality of the cutlery was poor even the wrapping was so poor. I travel internationally twice or three four times a year but this was my worst experience as far as the foood was concerned."
Cons: "How can you operate a plane with no operable washroom? I left the plane in pain. I hope Air Canada execs have the same pain one day! Shame on you!"
Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."
Pros: "Movie options were decent. Good was good."
Cons: "More (new release) movie options would be better."
Pros: "I liked the fact that it was a non-stop flight."
Cons: "There were so many things I didn't like. First of all, the departure time was delayed by 30 minutes. Not cool. Secondly, the plane itself felt very small and old. It was very cold inside the plane which made the ride very uncomfortable. Thirdly, there was absolutely no in-flight entertainment on this flight, making it a very boring experience. I would not recommend this kind of air travel!"
Pros: "the flight was on time, without any delay, easy boarding"
Cons: "Food was very mediocre, also the variety of movies needs to be improved asap."
Cons: "Flight delayed for no good reason"
Pros: "Overall fair experience"
Cons: "Would have liked if the crew was a bit more friendlier. But they were professional for the most part."
Cons: "The flight was chaneed gates and not announced that it had been done, we just noticed that it had been reassigned. Not a big deal but it was a 10 minute walk to the new gate and could have resulted in a missed flight if we hadn't been paying attention. The flight was also delayed over an hour and still listed as an on time boarding for the original boarding time, people can make choices about eating or restroom breaks if they know they have an extra hour, also when travelling with a toddler it helps with planning feedings and naps so that the baby doesn't scream the whole flight."
Pros: "Will never use this site for booking again"
Cons: "BEWAREDO NOT USE THIS SITE"
Cons: "The food abs the service provided by iberia representatives at the counters at the airport"
Cons: "Not loosing my bags"
Pros: "Buena comida a bordo y peliculas de entretenimiento."
Cons: "Asientos incómodos oara un viaje de 10 horas."
Cons: "Seats are too close together, very uncomfortable for long international flight"
Pros: "Crew was friendly"
Cons: "Service was slow and sparse"
Pros: "Everything was good."
Cons: "There was no problems whatsoever."
Pros: "The food, the crew, the entertainment."
Cons: "It was an excellent flight!"
Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"
Cons: "I could not fly"
Cons: "Ibéria offers a terrible service to its customers"
Pros: "That IBERIA brought me to where I wanted to be"
Cons: "I’ve had 4 flights, none of which departed on time Not even a glass of water offered: IBERIA doesn’t have the prices of WizzAir or Ryanair, but what they offer onboard is pretty much the same as those airlines"
Cons: "We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them."
Cons: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Pros: "Flight time"
Cons: "That I fly in Tourist"
Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Pros: "Everyone was very nice"
Cons: "Some more space"
Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Pros: "Very short flight."
Cons: "The stop in San Salvador is very disorganized."
Cons: "Food was poor ( cold, tasteless, meat was hard .....)"
Pros: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Pros: "Emergency exit seats. Very narrow though."
Cons: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Cons: "The crew is so rough, never smiling, and speaking very poor English. Well, it was Iberia, and they are famous for that. When the Spanish company will address the fact that customer service should be their top priority is still to be seen."
Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Pros: "Roomier plane than the one I took to Madrid."
Cons: "Group system to queue on line was okay but people still seemed confused. Crew forgot some people's request. Bathrooms were smelly and dirty only after two hours on plane."
Pros: "The extra leg room in the exit row. In spite of the fact we had to pay extra for it, it was well worth it. The crew was courteous and professional. The flight was on time."
Pros: "The plane, food and entertainment were satisfactory."
Cons: "Outbound flight TO Paris was cancelled."
Pros: "Food and movies were good."
Cons: "I was not allowed to check in online, so I had to go to the airport early to check in. Despite purchasing my flight months prior, and arriving at the airport with plenty of time to to check in, I was told that I was going to be bumped from my flight because it was overbooked, which would mean that I would miss my international connection. After waiting for everyone else to board on a tiny flight, there suddenly was a seat available and they let me board, but they managed to not put my bag on the flight, which means I have no luggage. Lastly, despite checking in more than 7 hours ahead of time for the international flight, I was given a middle seat and was told that I would have to pay $40 if I wanted to switch to an aisle/window. The middle seat was cramped and uncomfortable, particularly for 8 hours (after 7 hours of connections and waiting in airports). UGH."
Cons: "Flt attendants unnecessarily bossy."
Pros: "They solve the flight connection issue and move us to a direct flight."
Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Cons: "Crew was good but they could be friendlier (i.e. smile).."
Cons: "Waiting for luggage at JFK."
Pros: "Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight."
Cons: "Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient."
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "Llegamos antes de lo esperado"
Cons: "La comida es terrible. Me enfermé con un rash todo el cuerpo posiblemente por la comida."
Pros: "The crew members always looked me in the eye and made me feel like a human being."
Cons: "Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time."
Pros: "The crew in Madrid was extremely helpful. We almost missed our flight because of traffic getting to the airport but they were able to help us check-in quickly and get our bags on board. We were honestly impressed by their efforts as we were very late. In addition the plane was comfortable and the entertainment offerinand were great. For such a long flight it barely felt that way."
Cons: "The food could have been a little better but overall it was not bad and there were several small meals so we were never hungry"
Cons: "Everything was great! It is quite a contrast with the customer service over the phone, which service was not very kind all the times. I was afraid the flight service was going to be bad, just for the way some employees were while trying to talk to them over the phone. Your flight crew and service is absolutely different, I would say that is outstanding. :)"
Cons: "The fight from Chicago to London was a nightmare."
Pros: "Very friendly and helpful crew."
Cons: "No food or drink offered except for if the customer pays for them, very poor idea."
Pros: "Very good flight. Iberia is top notch. Nothing not to like."
Pros: "I LIKE EVERYTHING FROM IBERIA, IT'S A REALLY GOOD COMPANY AND I HOPE THEY KEEP GOING LIKE THAT, AND ALSO HAVE A GOOD AND REASONABLE PRICE.."
Pros: "The crew members closed all the windows so all the people inside could sleep. Good movie selection"
Cons: "The bathrooms where too dirty, the food was a bit dissapointing"
Pros: "Food, Entertainment and Beverages were good. Attendants superior."
Cons: "Seating space in cabin was very cramped. When seats reclined, I had 2 inches from nose to seat. Could not pick seats in advance without a large fee. Unacceptable!"
Cons: "My bag was lost. Still waiting for it."
Cons: "i didnt have my own tv screen"
Pros: "I requested special assistance (wheelchair) at the last minute, no problem. Plane left on time and arrived early. Fodder was OK, no great. Complimentary wine on the international flight I'd appreciated! Staff very friendly and efficient. Nice job, American Airlines!"
Cons: "Didn't have individual TV screens, not really a biggie, but it is nice when that I'd available."
Pros: "Great flight attendants."
Cons: "Plane needs wi fi and USB ports. It was a dinosaur ! Cramped seating. Expensive!"
Pros: "The flight from Raleigh to Heathrow London was LONG, so I especially enjoyed the wine being included without extra cost! Wine helped me to relax, read, & survive the long sleepless night!"