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Pros: The crew was very nice and accommodatingRead more about JetBlue
Pros: The crew was very nice and accommodating
Cons: Flight attendant sucks. They not courteous and the left me without a plane ticket to my connection flight
Cons: The stewardess could have done less talking over the plane intercom
Pros: Jetblue is always great. I fly Jetblue whenever possible.
Cons: We sat in front of rear toilets. It wasn't clear to me when in the process of booking I was supposed to choose seats
Pros: Seat was comfortable and JetBlue agent helped me and my husband to get seats together.
Cons: No complaints
Pros: Crew was great. Boarding was easy.
Cons: How about letting my seat tilt back a bit. Back was not happy.
Cons: Apart from being late by 45 minutes, overall experience of flight was positive.
Cons: Treating military better.
Pros: The crew was very nice.
Cons: I was going home for a funeral, so my thoughts were just in another world and not occupied with the travel.
Cons: Mt seat didn’t recline.
Cons: Tv didn't work :(
Pros: Overall, we love Jetblue.
Cons: Our seats changed from the ones we picked which were mid-plane, to the very last row. While convenient for the restroom, it has us getting off the plane.
Pros: I loved the plane itself with 2 seats on each side, so that each person can have either an aisle or window seat. They allowed my mother and I to board early due to her use of a cane to walk. The flight was on time.
Cons: The sound quality to watch TV was terrible.
Pros: My wife and I were seated separately due to booking complications. The woman that helped check our bags was able to rearrange passengers and allow our family to sit and fly together. Excellent service!
Pros: Was delated 1 hour
Pros: Comfortable, kind, helpful.
Cons: turbulence and delay, all weather related
Pros: On time, quick
Pros: We were on time. Great leg room.
Pros: I loved Jet Blue's TV for every passenger. It made the time pass quickly. The staff was cordial & polite.
Cons: The entertainment system was not working.
Pros: The convenient updates I received on my phone.
Cons: No complaints
Cons: This is the third time that my flight is delayed when traveling with JetBlue, no compensation received.
Pros: My flight was a little over an hour so it was quick, but the crew was great. We got complementary drinks and snacks despite the short journey. The plane had TVs on the seatbacks for those who like the entertainment!
Cons: My only complaint is the flight delay, caused by a malfunctioning AC, but that’s not the airline’s fault. The pilot got us there only 20 minutes later than scheduled despite being delayed by more than 30 minutes.
Pros: Boarding was easy and fast; the planes were almost *exactly* on time both for departures and arrivals! Staff was friendly. I have absolutely no complaints!
Cons: Can't think of anything. :)
Pros: Boarded and left on time.
Pros: great crew and gate staff
Cons: tv choices were lightweight: would have liked something more interesting/serious
Pros: Traveling with Jet Blue was one of the best flying experiences I've had in recent memory. Quick boarding, kind flight attendants, on-time arrivals, free in-flight wifi, and excellent prices. What more can you ask for?
Cons: My seat didn't recline, but then I was relocated to an even more room seat, so I really have no complaints.
Pros: The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person.
Cons: I had cancelled my flight several weeks ago but kayak kept on sending me emails about it. Wish their was a way for y’all to link changes. Guess I’ll have to unsubscribe. Sorry!
Pros: The crew, the bathroom, on time
Cons: Problems with 1 tv but crew was helpful; arm rest padding was loose on one chair
Pros: plenty of legroom
Cons: plane with mechanical difficulty
Pros: The flight was great.
Cons: The tv controls didn’t work
Cons: It was very interesting to see that the flight attendants on the plan were taking people orders for beverages with a note pad and then coming back with a tray. This just seems like a very inefficient way of getting a simple task done.
Pros: Comfortable seats, friendly & professional staff. Wonderful experience.
Pros: I occasionally fly with Jetblue and I’m never once disappointed. They still serve Terra Blue chips (one of my favorites) thumps up for that. The seat are spacious. I was actually surprised to see free WiFi.
Cons: Steward seemed to have a bit off day but other then that I had a uneventful flight.
Cons: I brought my carry on and wanted to put it up in the overhead bin and the steward told me it was too big. It was under the measurements listed but with the wheels he said it stuck out too far. I asked him to turn it sideways which he did and it fit but he insisted it be put in baggage claim even though the plane was half full and there was plenty of room. I don’t mind as long as I don’t find out later I was charged $25.
Cons: No priority boarding for credit card holders
Pros: It was on time.
Cons: Seats were not comfortable.
Cons: We sat towards rear of the airplane and the flight attendants were very loudly talking during the entire flight whenever they were in the galley.
Cons: Had a lot of trouble connecting to wifi. I wasn't sure how to do it or it wasn't working properly.
Pros: It boarded with ease, it left on time, and we got in early. Perfect!
Cons: Flight delayed by a day. No reasonable efforts to get us there through another airline.
Pros: The flight was on time, the flight attendants were professional and efficient, the seats were comfortable
Pros: We were in row 9. We had the row to ourselves so lots of leg room and a middle area to stretch out and into. A rare experience these days. And on time. Great trip.
Pros: TV worked!
Cons: Really cold and the dude behind kept kicking my seat
Pros: Leg room.
Cons: The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation.
Pros: The stewardess working first class was very rude to my son. Her negative attitude set the tone for the entire flight and ruined our experience.
Pros: crew was ok. entertainment ok
Cons: they always give us seats way back in the plane.
Pros: Crew was great
Cons: All was great
Cons: Delayed 4 hours
Pros: The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up.
Cons: Better snacks.
Cons: More leg room.
Cons: It was late
Pros: Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!
Cons: More leg room
Pros: The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!
Cons: Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?
Pros: Delta as always top notch!
Pros: The flight was only half full so boarding was very quick.
Cons: The seats were hard and there was no entertainment system.
Pros: Ease of boarding and deboarding
Cons: The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service.
Cons: Ac not working properly. Hot.
Pros: Courteous flight attendants
Pros: In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight.
Cons: The bathroom was smaller than my seat!
Pros: Flight was good. Left on time. Crew was attentive.
Cons: Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it.
Cons: price could be cheaper
Cons: Entertainment Poor. Not to many movie for 14 hours trip
Pros: Me atendieron muy bien , tuve un excelente viaje
Cons: Loud annoying flight attendants. On the plane, off the plane. Terrible delays
Pros: The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps.
Cons: Lack of charging outlet and no headrest screen for entertainment.
Pros: The flight was operated by Delta.
Cons: I waited too late to upgrade my seats, but there were no negatives.
Pros: every person who was not a delta employee, those people were kind and helpful.
Cons: The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again.
Pros: Flight was on time.
Cons: Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover.
Pros: The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food.
Cons: The seats were a little small.
Pros: Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great.
Pros: I lost the flight To hartford and I pay 4 the hotel
Cons: I lost the flight To hartford and I pay 4 the hotel
Pros: Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)
Pros: Flight attendants were super.
Cons: Delta is just another cattle car
Pros: Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons.
Cons: Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline.
Cons: I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now.
Pros: Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no
Cons: Only problem was I couldn't get connected to the wi-GI.
Cons: Boarding wasn't very prompt, but went smoothly once it began.
Pros: Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!
Pros: Delta flight attendants ultimately removing the passenger.
Cons: The man that called the mother and her son a "F***** b****".
Pros: Free tv
Pros: Getting to ATL
Cons: We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly.
Pros: Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight.
Cons: It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport.
Pros: This time the tea was nice and hot!
Pros: Great crew. Good space on my exit row seat
Cons: Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!
Cons: Everything!! I wanna be compensated for this nonsense I went through!!
Pros: Clean plane, good service. on time departure, early arrival.
Cons: I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear.
Pros: Very nice Flight Crew from Detroit to Las Vegas!!
Cons: The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!
Pros: Delta gave out free snacks and then I got a flight for the next day.
Cons: After being delayed over 5 hours and then being on the airplane the flight got cancelled.
Pros: The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing.
Cons: Offer more healthy choices for food. Give larger amounts of beverages particularly water.
Pros: Crew was helpful, plane was clean and food is decent
Cons: Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate.
Pros: I didn't fly from LA to Indianapolis
Pros: First checked bag free.
Pros: The flight was great and on time.
Cons: The was only a problem at the terminal when I landed. The nearest monitor was broken and I had to ask a representative what terminal I needed to catch my connecting flight.
Pros: The crew was so nice and helpful and the Captain’s in-flight announcements were helpful.
Pros: No problem with the flight itself
Cons: Fewer gate changes
Pros: Amazing crew
Pros: The crew seemed to make the best of their situation
Cons: The airplane was old and very cramped. Needs to be replaced with a more appropriate plane.
Pros: Flight was so smooth
Pros: The employees were friendly and helpful.
Cons: We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner.
Pros: On time with a very pleasant crew.
Pros: Crew were very nice.
Pros: The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)
Cons: Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!
Pros: Comfy seat, nice crew
Cons: Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!
Cons: flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport
Pros: The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can.
Cons: The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours.
Cons: Certain crew members could've been a bit more approachable and friendly.
Cons: Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system
Pros: Pilot and crew were great even though we had lots of delays due to weather
Cons: Gate agents were a little rude to some customers
Pros: great stewardess
Cons: extremely cramped old plane with no wifi. Really folks?
Pros: There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience.
Cons: I can't think of anything that would have improved the experience.
Pros: Flight was delayed, and unclear why.
Pros: as expected
Pros: The boarding process was quick, seats were comfy, staff was very nice.
Pros: Stewards were good.
Cons: Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim.
Cons: They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle).
Pros: Lunch was GREAT- usually fly Delta but this was comparable.
Cons: WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however.
Pros: Good legroom on economy
Cons: Delayed due to no available gate attendant. Limited ground crew.
Pros: NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE
Cons: The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!
Cons: TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced.
Pros: The 737 was excellent. Boeing still makes the best aircraft.
Cons: Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad.
Cons: When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline.
Cons: No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink.
Pros: I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight.
Cons: The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me.
Pros: On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable.
Pros: It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight
Pros: It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight.
Cons: No snacks or food, barely enough water on the flight.
Pros: The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc.
Cons: We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything.
Pros: Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!
Cons: I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen.
Cons: Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating.
Pros: I liked how quick the flight was to New York
Cons: Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane .
Pros: Staff polite and helpful. No complaints/ Slept all the way
Pros: The seats were more comfortable. You
Cons: The middle seat and the guy in front of me who decided to recline!!!
Pros: I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that.
Cons: The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip.
Cons: It was an hour + late. A trip I took from Washington two weeks before was late in both directions.
Pros: The plane was new and the leg room was worth the extra $20.
Cons: No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in.
Pros: Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal.
Pros: Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air.
Cons: Flight kept getting delayed.
Cons: The delay
Pros: The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight.
Cons: The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me.
Cons: The delay
Cons: United canceled the flight ~36 hours in advance of the departure time because of anticipated severe weather. The forecast did not include any bad weather, and the apparent reason for the cancellation was excess capacity on routes to non-Newark United hubs from Norfolk. United refused to accommodate us on a comparable flight on another airline, and Delta offered a direct flight for less money than we originally paid United. United alienated a previously loyal United customer.
Cons: How about a sip of water atleast
Pros: The crew was nice and came by often.
Cons: There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy.
Pros: Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer.
Cons: The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future.
Cons: Nothing all good
Cons: A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again
Pros: Crew was friendly, professional, and communicative.
Cons: The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight.
Pros: Kind crew.
Cons: Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost.
Pros: Great inflight service! On the ground faster than expected.
Cons: I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/.
Cons: Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience.
Pros: enjoyed getting moved up to economy plus with my premier silver status.
Cons: the little kid kicking my seat behind me which is no one's fault except the parent which you can't police.
Pros: Everything was great. Flight attendants were enthusiastic and friendly.
Pros: We were on time and the flights were excellent. Liked the way the pilot and the crew interacted. Appreciated the humor when the groundcrew was late parking us.
Pros: Crew friendliness
Cons: The cabin was way too cold. Audio beeps (fasten seat belts) are too loud
Cons: The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again.
Cons: Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience.
Cons: I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures
Pros: Nice plane, looks clean and new
Cons: Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?
Pros: The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad.
Cons: My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized.
Pros: Flint got delayed
Cons: My suitcase was damaged no longer usable
Cons: You cancelled my flight without telling me and you made me miss my flight to Sydney. Your staff didn't help. I want to be compensated for my flight that I missed
Cons: Everything, TSA agent said my guess is as good as his when and if we are leaving I was upset at that kind of response. Never will use united ariline agian.
Cons: Near 5 hour delay at departure airport with very poor communication.
Pros: Everyone was friendly, but touchdown was kind of brutal
Pros: The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad.
Cons: Food,crew could be better
Cons: Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home.
Pros: Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark
Cons: Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha
Pros: On time
Pros: The United skybus we were on from ORF to EWR was comfy.
Cons: Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it.
Cons: This was a connecting flight which I missed because of a giant delay on the first leg of my journey
Pros: On time flight. Great service from United crew.
Cons: I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people.
Pros: New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great.
Pros: Quick flight time.
Cons: The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer
Cons: Flight was delayed by more than an hour due to maintenance issue which could have been avoided.
Pros: wheelchair and cart to get to my plane because of a knee injury
Pros: Free entertainment
Cons: Uncomfortable seating and couldn't sleep
Pros: Norfolk is always good and professional
Pros: Crew on the plane was helpful and nice.
Cons: Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled.
Pros: The flights were on the empty side so there was an open seat next to me
Cons: The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM
Pros: Everything went smoothly
Cons: Uncomfortable seats
Pros: Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru.
Pros: Absoluteky nothing. I mean literally NOTHING. I take that back, a pilot for another flight who saw my predicament and tried his best to help me figure which flight to take in the morning. Also, as far as floors go, the airport terminal was maybe only the ninth worst I've slept on. Kudos!
Cons: Wretched customer service. Flight delayed multiple hours after my ride departed and stranded at airport for fourteen hours with no food or beverage comps, or even kindness from the their agents. Was told "oh well, weather". I had left my remaining cash (and didn't bring my card) with my lady friend to get the kids some nice things (she is driving back on a seperate day and was already two hours away by the time we found out flight wasn't happening in time) and absolutely zero compassion given by United. Also, required to add an 80 dollar uber when I get home because there will be no ride as my orginal ride can't make it. May also have to call out of work. Not even an offer to bump my seat on next flight to close to the cabin or exit row. Two hours on phone with customer service with no offers of even slight compensation even when this entire situation is explained. I get it. I agreed to terms of service, but your service sucked and is costing me an armful of money at this point, wouldn't it be in the slightest interest of theirs to give me a meal, or a room or even a lousy coffee?
Cons: Apparently flight crews are limited and even though our plane was ready to leave we had to wait for a crew member to arrive that was delayed at another airport which in turn delayed our flight.
Cons: After getting pushed back 3 times it finally got canceled and left me and 4 other strangers to drive back home so I wouldn't miss work. Another not being late to work in the military is not good to go.
Pros: The flight crew were nice
Cons: The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress.
Pros: Fast, friendly, on time
Pros: I liked hearing from the crew in the cockpit. Especially when they were funny - appropriate humor. 😊 I was very nervous about flying and their casual upbeat messages made me feel better.
Cons: My husband found the seats too hard.
Cons: Staff didnt anounced why boarding the plane was been delayed, it was delay 40mins.
Pros: Everything was awesome involved with the flight.
Cons: I lost my my belongings prior to boarding,and the offer of a free snack or water would of been nice.
Cons: I've watch video's about the company and it was nothing like what I watched . Our flight was great the staff was great and i will be flying with you guys in August !!!
Pros: The boarding
Cons: I realize it’s an economy airlines, but to have to pay to get water seems a little extreme.
Pros: On time. Funny crew.
Pros: It's cheap!
Cons: The amount of space on the plane is incredibly restricted. The seats are actually thinner to accommodate more passengers. We flew on Spirit because it was the only direct flight available to us. Also, it is difficult to gauge the actual price since they charge for EVERYTHING.
Cons: This airline looked cheaper than the others at first but then hit you with a lot of fees for like carry-on baggage which is usually free. The seats are super uncomfortable sort of a kin to bolted down lawn chairs. No entertainment and no free food.
Pros: Yes was really nice
Pros: Price initially cheap before extra baggage fees negated that.
Cons: Check in process with Spirit airlines is a nightmare. No organization at all. Terrible experience and never plan to fly spirit again.
Pros: Your seats are horrible
Cons: Very hard . Don't reclin. Flight delay. Change d gates .
Pros: Customer service was good and no delays
Cons: Nothing that I can’t think of.
Cons: I had a medical issue over one month prior and received ZERO help from Spirit. I will avoid your airline at all costs.
Pros: Smooth check in.
Cons: Crew wasn't 1/4 as friendly as the flight from Hartford to Orlando.
Cons: Like nothing from the 6 hr delay, no compensation like other airlines, didn’t allow me or offer to re schedule the flight knowing I was flying with 2 minors. Got us on the plane, then made us wait another hour or more before taking off. The desk informed us not to worry about, we were going to get some compensation, asked to call directly to Spirit. Called Spirit and they told me they don’t give my compensation. First time traveling with Spirit, and didn’t like it. I rather pay more and be conformatble and not have to worry about paying for seats in order to seat with my kids and husband. Pay for the extra bags etc ...
Pros: direct flight
Cons: water should be free
Pros: New plane nice crew
Cons: Small tray tables
Pros: The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth
Cons: Flight attendant was nasty...should have gotten her name
Cons: Good experience crew was great
Pros: Boarding went smooth
Cons: If you are over 5’10” don’t ever fly Spirit as the seats are exceptionally small. Surrounded by screeching babies the entire way kicking my seat the entire flight. Absolutely miserable
Pros: All staff very helpful
Cons: The $50 luggage fee is ridiculous. Might keep me from flying spirit
Pros: I was surprised that there weren’t complimentary snacks and drinks as there are on other airlines . The flight was very smooth, and the crew was very nice . I am just not a fan of being nickeled and dimed for everything else , especially didn’t like that I would be charged a carry on bag fee.
Pros: Efficient boarding
Pros: Price was great! Plane arrived early. Check in went smoothly and great customer service. Crew was friendly and professional.
Cons: The seats are small and uncomfortable but I was prepared for that and it was ok for a 3 hr flight. I would not fly Spirit for a longer flight b/c of the seats.
Pros: clean plane
Cons: my carry on single bag was charge $55 because it was overstuffed by an inch. Rip off
Cons: Their r too pricy charge u too much for luggage the seat too they should have everything included one time payment
Pros: The crew was good, attentive.
Cons: The seats were uncomfortable and the landing with a touch bumpy.
Pros: - The allowed personal item is large enough for a short trip (if you want to avoid paying for a carry-on or a suitcase.) - Once everybody was on board, the person that spoke to us on speaker put us at ease with a relaxed and humorous tone. - Checking in with the app worked fine and was easy. - The flights were on time.
Pros: I like how they were super on time with everything and how they didn’t give a lot of fuss about the bare item(free personal item) which was one of the things, they used to be very annoying about. Overall is a good airline! They have different jets though, and I wish they had the roomier ones ALL the time.
Cons: Should have a consistency with the jets/airbus, some are roomier than others! And it cheers me up so much when I get to flight on the roomier ones
Pros: The staff was awesome. Not simply good attitudes, but fun and personable—real human beings who got to know you. The head stewardess made the flight!
Pros: The price
Cons: Seats are hard and uncomfortable
Cons: Cost of bags and seats didn't recline.
Cons: Seats were uncomfortable. Very little leg room.
Cons: No wifi
Pros: The larger seats and direct flight
Cons: When I booked. I book the opposite way on my one way. I saw it immediately after I booked and tried to change it immediately but. I had to pay a change fee. It had been a rough week with a funeral and I just didn’t need that but such is lide
Pros: Price, clean, friendly. I will be back !
Pros: Simple, cheap, no complaints
Cons: Im alive!!!
Pros: The base price of the fare was quite good. The flight was on-time.
Cons: They quote one price for checked baggage if you pay when the ticket is purchased, another if you pay before check-in, and a third price if you purchase at check-in. When I purchased my tickets through KAYAK, I was not offered an option to pay for a bag. When I paid for the bag a full day before I checked in, I was charged the full price with no other options available - in other words, THEY LIED. I emailed a question to their customer service address; it went unacknowledged and unanswered. The flight itself went OK, but the seats don't recline at all, there is very little knee or elbow room, and the padding is the worst I have experienced. If you are larger than average or have knee or back problems, expect to be in torment. They charge for EVERYTHING, even plain water. After paying full price for my checked bags, the savings for the flight over other carriers was simply not worth the discomfort.
Pros: This airline is no frills basic but the flight attendants are professionals
Cons: The seats suck very little padding and on a 3 hour non stop I was feeling it right where it counts
Pros: Nonstop flight
Cons: Fees associated with everything, minimal leg room
Pros: love the flight
Cons: no complaints from me this time
Pros: Trip was great boarding and crew staff
Cons: No entertainment
Pros: crew was friendly... the price i paid was reasonable
Cons: it was SO COLD on the airplane! i had goosebumps the entire trip! the seats are a little small - and quite frankly i am NOT a big person
Pros: Fast boarding and upgrade to the front seats
Cons: One of stewardess had poor customer service skills as she yelled at me to get off the phone instead of kindly saying that phones should be put away now. We were still at the gate .
Cons: Spirit Airline employees did not inform us that there was an option for a gate pass to take my 82 year old mother through security. When i mentioned this to a ticket agent, she told me that is only offered for young children travellong alone. What the HECK is the difference for the elderly? Also, there was another elderly passenger on same flight whose daughter had said pass. They need to get their perspective straight where elderly travellers are concerned.
Cons: Can use some improvements.
Pros: Friendly (and funny) staff and flight attendants. On time. Comfortable.
Airlines flying from Virginia to Connecticut have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Connecticut
Masks required on board, masks provided on flights from Virginia to Connecticut
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Connecticut
Testing for antibodies, testing for symptoms for flights from Virginia to Connecticut
Waiving of change fees. Search flexible flights from Virginia to Connecticut