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— MSY
Dec 2 — Dec 91
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Good to know

Low season

January

High season

April

Cheapest flight

$39

Average price round-trip

$325

Good deal round-trip

$77

Good deal one-way

$56
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 22% increase in price.
Flight from Richmond Byrd Intl to New Orleans Louis Armstrong
(avg. price over the last 2 weeks)
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Top 5 airlines serving Virginia to New Orleans Louis Armstrong

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 31851 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

That part of my trip was pleasant. Thank you

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That part of my trip was pleasant. Thank you

How fast it was

Pros: "The stewardess working first class was very rude to my son. Her negative attitude set the tone for the entire flight and ruined our experience."
Pros: "The crew was amazing"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "Crew was great"
Cons: "All was great"
Pros: "Predictably late."
Cons: "Be on time."
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "More leg room."
Pros: "Comfortable seats"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "Snacks"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Cons: "Nothing"
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Good service and on time."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "Easy transition through customs."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Nada"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "Great flight . Even got here early"
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Cons: "Paid first class. Got served after people in coach."
Pros: "New aircraft A320"
Cons: "Late,"
Cons: "1 hour flight delay"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "It wasn’t bad or good."
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Cons: "Seating was tight"
Pros: "They ran out of food on the plane"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Pros: "Free tv"
Cons: "No space."
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
Pros: "The crew was very friendly and helpful."
Cons: "The delays, we change to gate three times, Delta never told us why the changes or announce them. If it wouldn't be for Trippet Pro, where I got notices, I would not have known about gate changes."

There was no beverage service

Love that fact that we got boarded quickly and were able to leave and arrive earlier than scheduled. Pilot tried to keep it as smooth as possible. The gate valet process could have been better. They usually differentiate between first class and main cabin. They didn’t this time So when I arrived. My bag was one of the last to come off.

Good service

Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!

WiFi did not work at all!

Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Cons: "WiFi"
Pros: "Crew was very nice."
Cons: "N/A"
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Cons: "They lost and cant track my baggage. Very poor customer service."
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Cons: "inadequate ventilation"
Pros: "The plane was late but from that point everything was fine."
Cons: "Nothing"
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "Service"
Cons: "Nothing"
Cons: "Too many delays"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "Excellent service and very friendly; thanks!"
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "Not much"
Cons: "Not much"
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Pros: "Short, sweet, uneventful"
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Pros: "It was a good flight- friendly staff and crew."
Pros: "Friendly crew and comfortable seats"
Cons: "N/A"
Pros: "Ok."
Cons: "Less time with seatbelt sign on."
Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
Pros: "Crew was efficient and personable."
Cons: "Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating. Also, not a fan of selections on United WiFi entertainment - very limited."
Cons: "The plane was hot. The pilot forced a landing quickly to be on time, instead of taking his time through rough winds. The plane was very turbulent and the landing was extremely rough. I actually pulled out the "puke bag" and almost needed it."
Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."
Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."
Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."
Pros: "The check in process"
Cons: "See above"
Cons: "Super uncomfortable seats"
Cons: "The flight was delayed 2 hours"
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Cons: "NONE"
Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "i was slow getting off the plane but a person was waiting patiently. when i boarded the plane a flight attendant helped me figure out why my luggage wasnt going easily into overhead compartment and at the end of flight helped me get it out."
Cons: "aisles on plane too narrow to get luggage easily down aisle"
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Pros: "The crew on this flight looked miserable."
Pros: "United terminal in Houston is very nice"
Cons: "Narrow, uncomfortable seats."
Cons: "I was informed at check in that I could not bring a carry on bag. Therefore, I had to pay to check my bag. However, all other passengers on the plane brought carry on bags. Then, upon arrival in New Orleans, my bag failed to arrive. My bag was still in Chicago."
Cons: "Very uncomfortable seating!"
Cons: "Issues with crew delayed the flight. I was further delayed getting to my destination because they forced me to check my bag."
Cons: "Being wedged in the middle seat after two overseas flights and seeing stand-by passengers in isle and window seats in rows ahead of mine... no, I did not appreciate that. In other words, UA is accomodating stand-by passengers before accomodating customers who have purchased tickets. Try sitting in a middle seat after two overseas flights... especially as a tall person with no knee space and a super-uncomfortable seat with the headcushion area reaching only your neck. Those seats were clearly made for folks under 5'8"-5'9"."
Pros: "On time. Comfortable"
Pros: "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
Cons: "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."
Cons: "Food,crew could be better"
Cons: "I have arthritis (walk with a cane) and didn't have enough leg room....hated being in a middle seat....and due to that could not stand in flight to stretch legs. Also the crew on the way to New York made sure I had a wheelchair to cross the airport in Chicago and not so in New Orleans...had to make a visit to the emergency room after getting home and be off work for 5 days due to the condition of my leg after the walk across the airport."
Pros: "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
Pros: "Nice new comfortable seats"
Pros: "The United skybus we were on from ORF to EWR was comfy."
Cons: "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
Pros: "Wonderful crew, great plane ride."
Pros: "Excellent service!"
Cons: "The wi fi should be free of charge"
Cons: "The seats were too small no leg room"
Pros: "Crew was excellent. Beyond making sure we were comfortable."
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Cons: "Same comment as above"
Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
Pros: "Norfolk is always good and professional"
Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
Pros: "Everything"
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "Very smooth flight and good seat"
Pros: "Nothing"
Cons: "The fact that not only was my flight cancelled but so was its replacement with no explanation."
Cons: "Our flight had a "mechanical delay" which drug on for several hours (every 30 min there would be another 30 min delay). This eventually meant we would miss our connection to Munich and had to be rescheduled to the following day. The next day we had another round of "mechanical delays" and just barely made the connection."
Cons: "Still not in New Orleans"
Cons: "Apparently flight crews are limited and even though our plane was ready to leave we had to wait for a crew member to arrive that was delayed at another airport which in turn delayed our flight."
Cons: "After getting pushed back 3 times it finally got canceled and left me and 4 other strangers to drive back home so I wouldn't miss work. Another not being late to work in the military is not good to go."
Pros: "Not much to like"
Cons: "Supervisors and staff rude in Houston not accommodatING at all Horrible overall exoeriance with United"
Cons: "Getting off the plane my stroller wasn’t there. Then I was directed to 3 different places before I could find it near the baggage area. The reason I had the stroller... to help me Navigate an airport with little children. Totally defeated the purpose. Never again frontier. You all suck"
Pros: "Got what I paid for"
Cons: "Flight was cancelled, they made us wait at the airport for five hours, kept delaying thirty minutes at a time. Didn't offer another flight out until three days later"
Pros: "The crew was friendly and helpful and funny. We arrived to our destination early!"
Cons: "Seats are not that comfortable."
Pros: "Crew was friendly, the plane looked to be newer nice and clean amd flight waa on time"
Cons: "The one "personal" bag policy is insane! I was caught off guard and had to pay for a small carry $50 @ the counter before boarding. If I were aware I could've paid in advance for a lower price and brought a large suit case. Thank God it was a short, 2 hour, flighr because it was not a comfortable seating, it was VERY crammed! AND snack and/or drinks during flight are not complimentary. It was really hard to understanding the crew member giving the emergency instructions over the PA, had a very strong accent."
Pros: "Clean plane, great customer service."
Cons: "You have to pay for a reclining seat, only the first theee rows have them. You have to pay for even soda drinks. Ok for shorter commutes, but a 4+ hour flight is miserable."
Pros: "Quick flight"
Cons: "Seats were uncomfortable and lap trays were small; all beverages cost money to purchase"
Cons: "Flight was delayed for 8 hours before ultimately being canceled."
Pros: "Was direct and easy. No issues with boarding or flight"
Cons: "Cramped"
Pros: "Pilots were great. Nice flight experience."
Cons: "Delayed boarding - waiting for paperwork. Annoying"
Pros: "The cost of the flight"
Cons: "The 2.5+ hour delay"
Pros: "Love the flight price!"
Cons: "As expected, everything else is a la carte."
Pros: "The whole plane was sick of how uncomfortable the seats where they did not lay back they where hard the tables could not even hold r drinks I will never fly again after my return trip him and I’ll make sure no one else uses them this was the most uncomfortable flight I’ve ever had and my longest flight 5 hours the whole plane was not happy then they want to charge a arm in leg for every single thing this is sad"
Pros: "Crew was great. Tickets great price"
Cons: "I was surprised to pay for carry on. Raise the price $40 and make it free. All drinks had a cost...$2.99 for juice? Crazy"
Pros: "The price but after today, I’m going back to “you get what you pay for.”"
Cons: "Flight was delayed 21/2 hours. Was not told ahead of time. We boarded even later then we sat on the tarmac for an hour and a half and we were told that we were #12 in line. An hour later we were told that we were now #15!! Finally off the ground. Flight attendant had a very annoying voice but what made it worse how he kept asking for money because of everyone purchasing. Yes I know but some how on other flights you don’t hear about the money, this was in your face"
Pros: "Nothing, it still goes to prove that cheaper it’s always better."
Cons: "Let me put it this way. I WOULD NEVER SUGGEST THIS AIRLINE TO ANYONE, NOT EVEN IT THE FLIGHT WAS FREE"
Cons: "The extra add fees with everything. Also no complimentary beverage or snack"
Pros: "My flight was smooth & uninterrupted. The crew was very attentive of everyone's needs."
Cons: "Seats could use an update."
Pros: "Cheap"
Cons: "Fees fees Fees! Zero entertainment! Seats don't even lean back."
Pros: "the crew is nice"
Cons: "waiting 2hours for board, and wait again after landing"
Cons: "They lost my bag then informed me they don't track their luggage so not only was it lost, they couldn't even tell me where it was. The frontier employee at the airport was awful. Completely unhelpful. The crew on the flight was good but the airplane is uncomfortable with tiny seat trays and zero wifi options. Won't be flying frontier again."
Pros: "check-in, boarding, friendly staff & on-time performance"
Cons: "Very uncomfortable seats."
Pros: "Flight attendants were great"
Cons: "No complimentary drinks or snacks"
Pros: "baggage check-in speedy and efficient, rapid plane boarding and plane left the gate on schedule"
Cons: "A special circle in Dante's Hell should be reserved for the Frontier executives who approved the seat design. The non-reclining seat backs are fairly comfortable, but the seat bottoms appear to have about 1/4 inch of foam padding over a hard shell. Did anybody actually test these things out by sitting in them for over 10 minutes?"
Pros: "Flight was 3 hours delayed. When we arrived at the airport they said it would be delayed by 2 hours. Then right before our new boarding time they delayed it another hour. I wish we would have had some advance notice so we weren't stuck waiting at the airport for 3 hours."
Cons: "Frontier seats are extremely uncomfortable (I would say the worst of any airline) and they charge for carry on luggage and drinks."
Pros: "We were ahead of schedule! Everything was on time or better."
Cons: "Got a little nervous with the sound of the plane before take off but other than that it was an amazing trip to New Orleans."
Pros: "Crew was nice"
Cons: "Beverages and snacks not complimentary on flight??? Have never seen this."
Cons: "The flight attendants were not informed as to why the pilot didn't show up. We just sat for hours on the tarmac and when the pilot showed up she seemed confused too."
Pros: "Flight to Philly delayed multiple times arrived at 3 am which was a major inconvenience for my friends. Flight back was cancelled and you are basically left to your own devices to get transportation on your own. Your refund is granted in 7 to 10 days but you need to front the cost for whatever last minute transportation you procure. Nightmare carrier if something goes wrong"
Pros: "I had an average flight. No major issues. My main objective as a direct fight which only this flight offered. $40 checked bag fee. Not aware of any fee for carry-one but guess I need to check my recipets...."
Cons: "I am so upset that I was charged after she put our bag and it fit in spot for baggage. This is just wrong"
Pros: "Staff great , very nice new plane"
Cons: "Hard seats Small space"
Pros: "Left on time, landed on time. Seats were comfortable, what more would you need for an hour and a half flight"
Pros: "Not a single thing!!!"
Cons: "Worse ever!! Cancelled my vacation to Florida due to Hurricane and was told it would cost $99 dollars to cancel the ticket. The ticket only cost 60 (plus the extra fees-$90 total). Due yourself a favor and drop this air carrier! It is not worth losing customers! You pay for what you get.....cheap equals miserable and uncomfortable!"
Pros: "That they got me to where I was going with out falling out of the sky."
Cons: "Baggage claim times, accommodations and non-caring attitudes."
Pros: "I can appreciate the smaller seat size for its efficient use of space."
Cons: "Why do you try to trick people into paying for seat selection by making actual purchase choices very unclear? Why do I have to call in and have a lengthy conversation with a person just so that I can add my KTN to my profile? Why did it take an hour for a technician to arrive to solve a computer problem? Why is flight delay information so slow to be communicated?"
Pros: "The staff and pilots were great!"
Cons: "The seat I spent extra for."
Pros: "Nothing."
Cons: "Got a cheap flight but little did I know that that would be offset by being nickeled and dimed for seats, bags, and drinks. On top of that th plane was five hours late from its start point and the only information the gate agents would give (with an attitude) was the plane was coming. I called customer service to see if they were offering any restitution for this, and I was told that's not up to him. I will never never never fly frontier ever again."
Cons: "The flight attendants said I was on the plane when I in fact was not and they gave my seat away to someone (had the person act like they were me) now I am stuck in Philly for 2 days"
Pros: "On first off first"
Cons: "Too small of a plane and was charged for my one and only carry on bag which was to standard size"
Pros: "The cost was low, so it made the return part of my trip easier to pay for."
Cons: "I had not been prepared for how "no frills' your airline is, so I didn't know to expect rigid chairs with no adjustment, and that all items offered in flight were to be paid for. It wasn't a long flight, so I didn't miss not have a snack or drink, but I didn't know any of that in advance. My fault for not checking into it a little more, but it was a whirlwind trip to move my daughter and the travel was Spartan but necessary."
Pros: "I like the fact that we finally arrived ..that's the only thing positive I can think of"
Cons: "We were delayed three hours coming and going and no one had a clue wha was going on ..when we did board the crew was extremely short and acted irritated to be there"
Pros: "Crew and the general process"
Cons: "Mostly the fact that we had to pay extra to check in!!!!!! Ridiculous! I was trying to check in using the Frontier App on my phone and I had to enter my credit card information. Then we had to pay for seltzer water??!!! Your tray tables are a joke (WAY TOO SMALL). Seats are not very comfortable"
Cons: "You have to pay extra for your seat - if you want to sit with your party and not be scattered all over the plane. You have to pay for your carry on and you have to of course pay for your checked bag. So everything you saved on the cost of the flight is eaten up with the extras."
Cons: "183$ in seating and luggage fees AFTER the base ticket price...I wasn't made aware of these charges until I went to check in for my flight. No leg room. Seats don't recline. Tray table about the size of an iPhone 6. No entertainment. No snacks. All drinks cost money. Rude staff. Just a disaster of an experience. I'll never fly frontier again."
Pros: "The Denver people who helped"
Cons: "My brand new suitcase was broken after paying for it to be checked. My clothes and bath bag was on the pick up alone. When it was in my bag. Had to ask for tape to keep it somewhat closed to the rode and hotel. Still no email from frontier !"
Pros: "Flight crew was very pleasant both ways, but didn't make the trip worth it with all the negatives."
Cons: "Frontier's electronic tickets don't work at security. The added fees were ridiculous. Paying for a SEAT and a CARRY-ON is outlandish! They even charge for water. Seriously? The new seats are extremely uncomfortable, the armrests are cold metal, and the seats don't recline. They tray tables are about the size of a small romance novel. We felt incredibly duped. I will gladly pay more to fly an alternate airline. I hope to never fly this airline again."
Pros: "A mediocre experience that charged me for every interaction with the airline, including a can of club soda. An obnoxious business model."
Pros: "Great fare.awesome staff.had to wait to load bags.but will fly again"
Pros: "On time bag claim fast comfortable seat for short flight"
Cons: "Baggage drop off line at 5am ridiculous"
Pros: "Very helpful crew especially the young black guy."
Cons: "Free drinks"
Pros: "Crew was good and seats were okay"
Cons: "I’m a woman of course I have a small purse for my personal items, this human charged me $65 USD."
Pros: "The boarding"
Cons: "I realize it’s an economy airlines, but to have to pay to get water seems a little extreme."
Pros: "No"
Cons: "Yes"
Cons: "No frills which was expected for the price. Crew was pleasant."
Pros: "Very friendly crew"
Cons: "Head rests"
Cons: "The seats were very uncomfortable and there was very little space."
Cons: "Got 30 minutes prior to flight, wouldn’t let me check in"
Pros: "Clean new plane"
Cons: "Not much legroom."
Pros: "Arrival time was on time."
Cons: "It was just so cold, but next time we will bring a blanket."
Pros: "The staff on the airline. The Pilot and Stewardess did a great job and were pleasant."
Cons: "The continued bag fees, it needs to be a one flat rate price. Your in airport staff were rude and disrespectful. They were not professional at any time."
Pros: "No in flight issues. Seats were pretty comfortable"
Cons: "The exorbitant charge for a carry-on of practically any size. Multiple delays and poor communication. Gate changes four times then an engine issue."
Pros: "Boarding on time and relatively quick"
Cons: "With all the separate charges for seats, carry ons, etc. it’s really not a savings. Also, not even being offered a glass of water? That’s carrying bare bones too far."
Cons: "The flight itself went smoothly and arrived early, and the crew was very efficient. However, I didn't realize when I booked with Spirit that I would have to pay for everything (carry-on and checked luggage, airport check-in, food and beverages, etc.). While the flight itself was inexpensive, these additional costs, especially for luggage, raised the price by over $170."
Cons: "Spirit is awful in every way"
Pros: "Couteous gate agent"
Cons: "Baby boy next to me (smile)"
Pros: "My flight heading to my destination was the best flight i've ever had. I've never flown first class before but inregards to the size of the seat i had on my very first flight with Spirit, it felt like first class. Huge seat, legroom, and next to the window...PERFECT!!"
Cons: "The fee for a check-in bag, $50 each way, is flat out wrong. It will certainly hinder my flying with Spirit in the future."
Cons: "45 minutes before the flight ended (at 12:40 AM), they began loudly advertising their card. This went on for at least 15 minutes, disrupting my nap. There is no reason that on such a late flight they should disturb passengers. The crew was unfriendly, and we waited on the ground for 40 minutes due to an issue transmitting information from the plane."
Pros: "Fun crew."
Cons: "Very uncomfortable seating."
Pros: "Stewardess announced we were on a flight to Cincinnati and many people were concerned until she corrected it with humor."
Cons: "Stewardess announced we were on a flight to Cincinnati and many people were concerned until she corrected it with humor."
Pros: "Great flight till we landed......."
Cons: "Got here a half hr early but sitting here not going to terminal cause they say ppl can’t be walking to bathroom. But everyone is seated for 20 min and we still are NOT moving!! So when they report they got u here early it’s a bunch of BS!!!"
Cons: "The plane had very little a/c so was hot the entire trip and the seats are very hard making them very uncomfortable."
Cons: "The customer service representatives were extremely unhelpful and showed zero interest in assisting with customer request. I will never fly with Spirit Airlines again"
Pros: "Crew and staff at airport more friendly and helpful"
Cons: "They don't take cash on the flight and I was not aware of this."
Pros: "Price and size and age of the plane."
Cons: "Was not aware of additional baggage charges at the time of the reservation."
Pros: "Change of gate wasn't fun but it was handled professional."
Pros: "Our check in lady Jasmene was so kind and arranged my seat to be next to my traveling partner. She was so kind and caring! Thank you!"
Pros: "Nice crew."
Cons: "Extra money for carry ons. Hour delay no explanation. Gates changed. Delayed on tarmac. No food or water. Racked up 80 bucks in extras."
Pros: "Once on the flight, it was fune"
Cons: "Delayed by two hours"
Pros: "- It was on time - Flight crew were quite friendly"
Pros: "No comment"
Cons: "No comment"
Pros: "Nothing"
Cons: "The airplane was dirty. And, a woman next to me asked for some water and the flight attendant says, "$3 for a bottle." This is very disrespectful and classist. Not everyone has $3, and I could tell that she didn't. Also, the plane made a terribly loud noise. I feared for my life! The flight was delayed but the crew did not give us updates.... We simply waited. And waited."
Cons: "As noted above, my first flight was cancelled and Spirit was unable to get me to Atlanta for my second flight."
Pros: "No gate switching last minute, the plane was reasonably clean and the crew was friendly & professional."
Cons: "The plane got delayed once taking off from LAX: once because they got delayed after landing and heading towards the gate, which I understand might be out of their control and then because they found a "loose piece of plastic that had to be looked at by a mechanic before take off". My biggest beef is water. I just wanted some courtesy water which I thought is like an universal right, but was told that if I wanted water, i had to buy a $3.00 bottle. Seriously guys? That is just ridiculous."
Pros: "Very friendly crew, very timely departure and arrival, appropriate service for what the company advertises"
Pros: "Nothing"
Cons: "Fees, customer service, missed flight due to overbooking"
Pros: "The flight was inexpensive, on time, and pleasant."
Cons: "The baggage fees."
Cons: "Flight was delayed four hours"
Pros: "All of the staff was very stylish. I liked that the flight was cheap"
Cons: "Could not check my bags anywhere except the gate, and it cost more than the flight did, they would not accept cash from me to check my bags until a man had a hissy fit. I wasn't allowed to actually check my heavy bag, was made to carry it on, which was over whelming and hurt my back, really annoying and stressful. Felt ignored because I was a woman. Felt annoyed that they gave me a hard time about paying them cash. No where on the website does it say credit cards only. Also the seats were small and did not recline. On my return trip they changed the gate 2 mins before boarding and I had to run to catch the flight. I would not recommend."
Pros: "Nothing! DO NOT FLY THIS AIRLINE unless you can afford all the extra fees right before you travel. Pay for print of ticket, pay if your carry "bag" is 1 inch bigger then a lunch pail, pay for water, seats, they suck, just pick any other airline you can"
Cons: "All of it ! DO NOT FLY THIS AIRLINE unless you can afford all the extra fees right before you travel. Pay for print of ticket, pay if your carry "bag" is 1 inch bigger then a lunch pail, pay for water, seats, they suck, just pick any other airline you can . Others felt like me after gettting ripped off, and it creates tension on the flight, when you just hate the airline the entire flight and you just want to sue them- its not a good feeling added when you fly."
Cons: "First my flight was canceled do to " weather conditions" even though all other airlines were flying out to the same city. When I asked for help the desk attendant said I can look on my phone for available flights. So I didn't feel like the staffed cared at all. The flight back went without a delay but the airplane felt very cramped and with no entertainment to distract us from our 4 hour flight. When I did finally order a coffee and muffin the flight attendant staired at me like I wasn't speaking English. And passed everything to me 1 by 1 in the most awkward uncomfortable way. I don't know how exactly to describe it but it was incredibly strange and not very professional. Over all I won't be flying with this airline again."
Pros: "boarding, friendliness of staff"
Cons: "very uncomfortable- seats were hard, no recline at all, almost no bathrooms, hidden costs"
Pros: "The only thing I can say positive is that the crew was nice."
Cons: "The plane was extremely hot the entire way. The captain apologized for the temperatures but never mentioned that the air cooling system was (most certainly) not functioning correctly. It was miserable."
Cons: "I have traveled around the world as an auditor. I am no rookie to the game. I laughed when they informed me my carry on was $54 since my flight was purchased for $45 (one way to New Orleans). I was in the boarding area 1 hour prior to loading (Not fully paying attention). I was standing 30 feet from the gate 20 minutes before boarding time (paying full attention) and did not realize they had already loaded the plane. They said they called my name 3 times which means I couldn't /didn't hear them. My bags left without me. I ended up buying a ticket on delta because I had to link up with my family for a reunion. This was one of the most memorable crappy experiences of my adult life."
Pros: "Check in was fast and convenient!"
Cons: "Baggage fees are extremely high!"
Pros: "My flight to Las Vegas was delayed 7 hours with no compensation. Then the flight from Vegas to New Orleans was delayed 2 hrs at 2pm then site 2 hrs at 5pm until it was finally canceled at 10pm. After I spent 3.5 hrs standing in line I was re-booked a non direct flight the next day with another airline,and they put me up in a hotel for 2hours until my next day of flying to Denver, Houston, and then new Orleans. I was originally supposed to arrive in new Orleans via a direct flight Sunday night but ended up not reaching my final destination until Tuesday afternoon."
Cons: "They charged $55 for a carryon, in which I was not notified of until I got to y airport. My flight was delayed with no compensation. The steward woke me up at midnight to ask if I wanted to purchase a coke. My return flight was delayed all day then canceled. Services were less than professional and filled with hidden fees."
Pros: "Quick boarding. Clean aircraft"
Cons: "Cost to check bag. My small bag cost $ 52.00 X 2. If customer buys a roundtrip ticket there should be a discount to check that bag on the return flight."
Pros: "I eventually got to my destination, even though it was 9 hours later."
Cons: "I will never fly this airline again. Worst customer service ever. The people at the ticket counter and the gate check in need to learn manners. I've never experienced such rude people. Spirit airlines must hire anyone to work in customer service, they must not care. I asked to talk to a manager and the guy at the counter said it would be an hour. Told him I would wait. A couple minutes later some guy (not sure if he really was the manager) was rude as well while talking to him. I've never traveled with Spirit. One of the workers later in the day after I told her my experience so far told me whispering "a lot of people don't like Spirit Airlines". Umm, hello? You know you have a bad reputation?!?!? Worst experience ever traveling. Makes you appreciate the real airlines. I don't think this airline is going to last. It'll save people a lot of headaches if they don't."
Pros: "I almost swore off Spirit a few years ago, after terrible customer service and unclean planes etc. This trip has made me reconsider. The crew was the best asset. They were entertaining, so pleasant, joking and engaging with customers all while being professional and efficient. Better service than the "premier" airlines that I have recently flown. We were more inclined to order drinks and food onboard because we were in good spirits and felt that we didn't need to wait until touchdown to allow vacation to begin. Thank you for a great experience (it was the same crew for both legs)"
Cons: "Bummer that the seats don't recline (but for short flights, not terribly bad) We had a layover on both legs of the trip, however were unaware that we would not be switching planes. We had to choose to run off the aircraft to grab a sandwich etc vs waiting 3 more hours to eat. When we decided there was enough time, we made no stops, walked off the plane and to the first food booth we saw, and we walked back to the gate and sat to eat our food. Only after watching someone else run onto the jet bridge, did I ask the gate attendant (who was 5 steps away from me) if we needed to board. She casually said "oh yea, we're going to close the gate in 2 minutes" !!! there was no overhead page/announcement/ or her asking if we were on that flight (when she had seen us de-plane and ask her directions, and could tell on her flight logs that some people were still to board). We were super lucky not to miss that flight and I wish we felt that she was working in our best interest. --This was the only lacking part of our flight. --maybe on boarding tickets, you could ** and state that both legs are on the same aircraft? So we could plan ahead? -- perhaps train gate attendants to page prior to gates closing if not all passengers are on board (like all other airlines do) Thank you for considering changes and feedback"

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Flights to New Orleans

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New Orleans (MSY)United States

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New Orleans - Virginia

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