Find Cheap Flights from Washington to New Orleans Louis Armstrong (WAS - MSY)

DC Gate agent was rude upon boarding. DC plane was very small and lacked overhead cabin room.

Comfortable flight, good seats

No food, beverage service was mediocre, and there was no on-board entertainment

Smooth flight, nice staff, on time

Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small.

I upgraded my seat and was highly satisfied with the space I gained.

My seat did not recline

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Our flight was over 1.5 hours delayed but the AA staff at the desk wouldnt give any updates despite it being clear we were severely delayed.

seats were very uncomfortable

Comfortable chairs

There are no TV's and there are no snacks

My direct flight to New Orleans was canelled forcing me to arrive five hours late for my ride from the airport.

Stewardesses were new hires, but still decent with their service.

Flight left an hour late with no clear explanatiom, making it really difficult to get home at the time of arrival.

Still not in New Orleans

Not much to like...

Once again, your people need to cater to the people that flight. The very first time I flew with United was December 14, 1982. I was 7. As an adult I have either flown with Delta or US Air. I went with United on this trip and I have to say that I am never going back on another United flight.

The flight crew was nice and there was no problem with the actual flight. The issue was with the United employees at the check in area.

The employees at IAD were grumpy and put off by helping us passengers. The kiosk lines were full so after having waited for a while I went to the actual counter since there we no people in line and the agent chased em back to the kiosk. I felt that that was a very poor reflect of customer service. I expect more from United.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey