Find Deals on Flights from Washington to New Orleans Louis Armstrong (WAS - MSY)

We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Smooth flight, nice staff, on time

Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small.

I upgraded my seat and was highly satisfied with the space I gained.

My seat did not recline

DC Gate agent was rude upon boarding. DC plane was very small and lacked overhead cabin room.

Comfortable flight, good seats

No food, beverage service was mediocre, and there was no on-board entertainment

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Comfortable chairs

There are no TV's and there are no snacks

My direct flight to New Orleans was canelled forcing me to arrive five hours late for my ride from the airport.

Our flight was over 1.5 hours delayed but the AA staff at the desk wouldnt give any updates despite it being clear we were severely delayed.

seats were very uncomfortable

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

Stewardesses were new hires, but still decent with their service.

Flight left an hour late with no clear explanatiom, making it really difficult to get home at the time of arrival.

Still not in New Orleans

Nice easy ride once the plane got there

2 hour delay which wasn't jet blue's fault but it would have been nice to have been sent an email about it or something

Flight was cancelled and we were not informed. We missed international flight and nobody took any proper responsibility.

Not much to like...

Once again, your people need to cater to the people that flight. The very first time I flew with United was December 14, 1982. I was 7. As an adult I have either flown with Delta or US Air. I went with United on this trip and I have to say that I am never going back on another United flight.

The flight crew was nice and there was no problem with the actual flight. The issue was with the United employees at the check in area.

The employees at IAD were grumpy and put off by helping us passengers. The kiosk lines were full so after having waited for a while I went to the actual counter since there we no people in line and the agent chased em back to the kiosk. I felt that that was a very poor reflect of customer service. I expect more from United.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Free Directv and music, free snacks

Great in flight crew, nice free snacks, good entertainment.

Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.