Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Pensacola
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Scores according to KAYAK customer reviews
Pros: "I felt safe on this flight. Middle seats were empty, plane seemed clean, masks, etc. were in place. I flew Sun Country a few weeks prior to this and flight was overcrowded and COVID precautions were way insufficient."
Pros: "Crew is amazing!"
Cons: "The Plane!"
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Pros: "Crew was friendly and efficient."
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "Crew was great"
Cons: "All was great"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Pros: "Crew was great, food was tasty"
Cons: "A little bit more leg room and newer sits"
Cons: "More leg room."
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Delta was OK"
Cons: "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Pros: "Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot"
Cons: "I’d love to have a free fruit or veggie snack. Just a small bag"
Cons: "Ac not working properly. Hot."
Pros: "Clean plane, quick turnaround"
Pros: "Courteous flight attendants"
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Understanding crew, and a helping attitude"
Cons: "average food. poor corrdination for the connection transfer"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Pros: "Aircraft appeared to be brand new"
Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "Staff were awesome. Give them a raise."
Cons: "Seats are hard. Sat in the exit row."
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "Who could ask for more?"
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Pros: "Fast as always. Very professional"
Cons: "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Free tv"
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "Plane left 2 hours late."
Pros: "The flight crew was great"
Cons: "I'm Sky Priority and the gate agents were not enforcing zones. They called Diamond and everyone walked in. I went in and saw zone 3 in the line"
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Cons: "Old aircraft"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Pros: "The crew was quite pleasant."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Cons: "never made it to this flight."
Cons: "Original flight we booked would have taken us overnight. But it was canceled so we had to stay overnight in the airport"
Cons: "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Cons: "All good"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "Trip went smoothly"
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Cons: "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The plane was late but from that point everything was fine."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Cons: "Although we can't fault the airline for turning back after being in flight for an hour (due to some computer glitch), it created a 5-hour plus delay. American Airlines was operating the BA flight. They put up passengers in a hotel and provided us with meal vouchers. This was appreciated. But the hotel was shabby and its staff including the shuttle driver were rude and slow. Considering the horrible delay we experienced getting to our destination, this 2-day return from Spain to Atlanta, was just bitter icing on the cake."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "Plenty of leg room."
Cons: "No arm room when someone the size of an NFL player sits next to you and falls asleep with their arms relaxing into your space. Then they sleep open-mouthed with bad breath. I paid extra for that?"
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "Too many delays"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "I liked that you could watch TV and movies from your personal device without a charge."
Cons: "That the flight was delayed."
Pros: "Excellent service and very friendly; thanks!"
Cons: "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."
Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."
Cons: "The seemingly endless number of priority boarding groups announced in a garble no one can hear. The confused and I'll prepared crew (both to and from my destination); crew argued in front of the passengers over trivial stuff, and seemed to make the process of boarding more difficult. I was bumped over 5 times, by attendants without either a warning they were coming nor an apology after."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."
Pros: "Not much"
Cons: "Not much"
Pros: "Very pleasant and accommodating."
Cons: "Was late"
Cons: "Flight departure could have been on time"
Pros: "The crew WAS amazing. The seating was a little tight, but ok."
Cons: "For a flight over two hours, a snack would have been nice."
Pros: "Boarding and meal"
Cons: "Service in first class and the heavy turbulence could of reached a warning from the pilot"
Cons: "Seats are very small, could be bigger and more comfortable"
Pros: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"
Cons: "Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs."
Pros: "Quick flight"
Cons: "Hard seats"
Cons: "delayed. missed my connector and had to rebook to a later flight"
Cons: "Flight was so delayed we would have missed our connection and been stranded in DC overnight, so we had to push all our reservations back and missed a full day of our vacation."
Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."
Pros: "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
Cons: "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."
Pros: "Boarding was seamless"
Cons: "Planes were older and tight."
Cons: "2 hour delay"
Cons: "Personnel were unhelpful and not forthcoming! Very inconvenient with trying to reschedule to the next day! Felt as if no one really cared if we got there or not! No vouchers were offered for hotels or food!"
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Cons: "United horrible customer service"
Pros: "Clean, comfortable flight and good service (for coach!!)."
Cons: "Would be nice to have some of snack mid flight. It's a long long way!"
Pros: "Courtesy and smiling faces"
Cons: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful. Absolutely no leg room. Much less than most major airlines."
Pros: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Cons: "Lack of info from United crew."
Pros: "The crew was very professional."
Cons: "Nothing, good flight and no problems."
Pros: "We were early getting into the Springs."
Pros: "Short flight so little to complain about."
Cons: "Average seats, no in flight entertainment or beverage service"
Pros: "Flight was re booked and we got seats on the next flight"
Cons: "Flight was delayed and the plane was waved off from the runway when it landed in EWR"
Pros: "Free directv because of the delays"
Cons: "Flight delayed an hour and a half"
Pros: "I liked the staff on the DELTA flight I was transferred onto."
Cons: "United flight was delayed by 2 hours unitially, and eventually by 5 hours. Transfer to Delta flight was acceptable but deposited me at the wrong airport! A lot of money and inconvenience and delay after that to get to my destination. And no compensation offered for that!"
Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."
Pros: "Staff was courteous and professional. I had a layover and the connection was short but thankfully the staff was helpful. I will continue to do business with united."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Pros: "The pilot had an excellent landing in adverse conditiions"
Cons: "The in-flight concessions were extremely poor. The staff were impolite and inconsiderate"
Cons: "We arrived early and then sat on tarmac for so long we were technically late.."
Pros: "Short direct flight"
Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."
Cons: "The fact that only one cup of coffee with 2 creamer was the maximum I was allowed. She was no friendly at al"
Cons: "Whers my bag!?!?!"
Cons: "United rerouted us and added another leg to our trip. We never flew Richmond to Denver. We ended up going Richmond -> Chicago -> Denver -> Santa Barbara. This caused us to miss a post-wedding brunch with family that we're only able to see about once every three years. All this after changing our flight out to the east coast the day of the flight (my 8:55pm flight was changed to 5:23pm, and I was notified after 3pm - meaning I had to run out of work early, costing me money, run home to pack, and rush to the airport, only to wait 3 hours for a now delayed flight). The also added another leg to that trip as well (at 3pm, day of). This was a red-eye flight and the last thing we wanted to do was get on and off the plane all night. I will not be flying with United after this trip."
Pros: "Our flight went smoothly and we left on time. The crew was friendly and we had no delays this time around."
Cons: "The boarding took a long time and the coffee on the flight is the worst I've ever head. I feel like United gives the bare minimum when it comes to the customers and doesn't really make an effort to do more than that."
Pros: "Comfortable seats and awesome crew"
Cons: "No wifi or any entertainment"
Pros: "Same as Co's to Houston"
Pros: "I like that I was put on another plane and went from Richmond to Chicago. It was a very small plane but mine was overbooked."
Pros: "The pretzel snacks had flavoring added"
Cons: "My seat didn't recline My arm rest wouldn't raise My flight was delayed for hours There wasn't another available flight I could switch to I lost a whole day of work from getting in at 1:00 AM"
Cons: "when i purchased my flight ut was for 6am. After paying for my tickets my flight time was changed to 9am. Then 24 hours prior to my flight it wad changed to 11am due to technical difficulties. This caused me to have to take a later flight out of Chicago O'Hare."
Pros: "Convenient, cheap, best route"
Cons: "Incredibly uncomfortable seats on the express jets - we joked that we need to bring stadium cushions next time. For a full day of traveling, I would consider a more expensive route with another airline than tolerating the hard seating they offer."
Cons: "Had to sit on runway for over 2 hours causing me to miss connecting flight in Chicago. Then no more flights to Little Rock so had to spend the nite in airport very uncomfortable!! Kept changing gate numbers causing me to walk all over airport while having severe knee pain!! Very upsetting and painful"
Pros: "The entertainment on the app for movies is pretty cool but everything else sucks!!!"
Cons: "Never never never ontime. I can't trust your flights to get me where I need to go. 3 weeks in a row your 5:20pm out of Richmond, VA was late due to waiting on an aircraft. How can that be? You didn't fix the problem the first time? I won't be flying United unless something changes. You lost a customer for life"
Pros: "So glad the flight left on time and we actually arrived early!!"
Cons: "'Snacks' were spicy and they should be aware not everyone likes spicy food"
Pros: "Left on time,luggage not missed and good landing"
Cons: "Not one single thing."
Cons: "The delays, the flight as a whole, and the airline NOT losing my bags!"
Cons: "On the first leg going to FLL, the plane when landed tilted to the right on the pathway and then the pilot gain control of the plane back."
Pros: "Smooth ride"
Cons: "More space in the seats Shouldn’t have to pay for every little thing"
Pros: "The boarding"
Cons: "I realize it’s an economy airlines, but to have to pay to get water seems a little extreme."
Cons: "One of the flight attendants astutely noticed that my girlfriend and I were not sitting together and asked other passengers to switch, which they did willing."
Pros: "Simple plane"
Cons: "Could have been on time. Missed connection. Spirit blamed weather and rebooked me next day 24 hours later. No meals or hotel took 3 hours to learn that I was on my own. Don't use Spirit not worth it."
Pros: "Yes was really nice"
Pros: "Flight was comfortable without delays, I had no luggage."
Cons: "Less fees"
Pros: "Nice crew. On time departure."
Cons: "Seats a little more comfortable."
Pros: "Price was good. No frills as no tv or food...not even peanuts. Plane left and landed on time. Free personal bag size was good."
Cons: "All was as I expected so no complaints."
Pros: "Customer service was good and no delays"
Cons: "Nothing that I can’t think of."
Pros: "Clean new plane"
Cons: "Not much legroom."
Pros: "price on time"
Cons: "people do not get out of the way when boarding so the process was very slow attedndants could help get people to oveb into the seating aear to allow others to pass and then worry about their overhead luggage more communication about this before borading would be helpfuol people were ignoring rhe one personal item rule so theier was a lot of extra bags which also slowed the process"
Pros: "Flight crew was great"
Pros: "The price initially was a good price for direct flight."
Cons: "I think the charge for carry on is rediculous, customer service was not impressive as well as friendliness."
Cons: "Flight was delayed 3 hours, not for weather but due to plane issues"
Pros: "New plane nice crew"
Cons: "Small tray tables"
Pros: "I liked that the airline tickets are budget friendly. smooth flight"
Cons: "The seats are extremely uncomfortable which made the trip unbearable. We basically have to pay for literally EVERYTHING (how could you not provide free coffee?) Baggage charges are ridiculous. They don't offer blankets and they don't have a first aid kit????? (good thing no one needed medical attention) We didn't leave on time."
Pros: "Nothing to write here"
Cons: "Didn't like baggage fees for carry-ons, didn't like paying for seats to ensure that my wife and I sat together because she has travel anxiety, didn't like having to pay for a ginger ale on the plane, didn't like small tray tables and the fact that the seats did not recline, didn't like that there was no entertainment on the flight (screens, music, charging capability for phone). I understand the appeal of "pay what services you want" as there were many services that we "needed", and because of that we certainly paid for them. In addition to our airfare, we paid $32 for seats, $160 for 2 carry-ons and 1 checked bag, and then $6 for 2 ginger ales to help settle our stomachs for the flight. It was very unexpected. Spirit did reimburse us $60 as a one-time courtesy because this was our first time flying with Spirit, and we did not know what to expect, but had we not complained, we would have gotten nothing."
Cons: "There was an extra layover in Vegas not listed when I purchased the ticket. I paid more for this flight because it had one, not two stops. I know Spirit is a low rent airline hut that’s really over the line. I feel I’m owed some money back. And a flight attendant talked hella aloud non stop, very irritating."
Pros: "There was one stewardess who was very friendly and attentive. Went above and beyond. Choices for Bourbon were good and priced reasonably for an airline."
Cons: "The flight took off 2 and 1/2 hours late. Ruined my plans for the evening in New York."
Pros: "Smooth flight and we landed 40 min early!"
Cons: "Had only 1 night in LA. Flight was delayed almost 4 hours. I had to cancel an airport pick up and events planned with my friend becuase of this delay. The reason I decided to fly was to save time but this flight left me feeling like I could have driven there for the same amount of time it took waiting during the delay. It really threw my trio off."
Pros: "Crew was nice, flight arrived early, generally appreciate the competitive prices"
Cons: "$100+ at the gate without warning. No movies."
Pros: "It was on time. Plane was clean and crew was very polite and professionsal"
Pros: "The staff"
Pros: "On time. Pleasant service."
Cons: "On time. Pleasant service."
Pros: "Fun and energetic crew, smooth flight, experienced pilot"
Pros: "On the outbound seat I was able to purchase a big seat up front. Nice wide comfortable seat up front for an extra $40. Not so lucky on the return. Setting in the regular seat offered plenty of legroom, but not much padding and don't recline."
Cons: "After paying $50 for a checked bag each way it really wasn't a bargain! Snacks are expensive and not allowed to put my backpack in the overhead bin, had to be at my feet."
Pros: "The crew on the plane and the crew at the gate at FLL were courteous and helpful."
Cons: "The gate crew at BWI as we prepared to board for FLL was just downright awful. They treated customers more like juvenile deliquents on the way to a prison than valued customers. I have never been treated in such a manner while flying. The person at the gate basically berated all of us, very sternly telling people to consolidate their personal items. Then she said, "if you have a carry on with wheels and you're not in Zone 1, you need to come up here and pay $65. If you don't, we'll charge you $100 on the flight." As a first time traveler with Spirit Airlines, I couldn't believe they charged that amount for a carry on. At first, I thought it was a joke, but when I went to the counter, sure enough, they charged me $65. I asked why anyone would ever travel with Spirit Air given all these hidden fees for regular travel practices (like bringing a carry on), she shrugged and rudely mumbled, "I don't know." Then she told families with small children to 'feel free boarding in Zone 2'. I was traveling alone, but I felt that was a ridiculous policy. However, I noticed on the return leg from FLL to BWI, they allowed families with small children to board first. Then when I got onto the plane from BWI to FLL, I had a window seat with no window. I've never even seen that before. I felt a bit chlaustrophobic, and I never feel that way. The only reason I didn't give the 'crew' a score of poor, is because the crew on the plane to FLL and the full spectrum of crew on the return trip, from the crew working the gate at FFL to the crew on the plane back to BWI was excellent. But what I experienced as a customer with the crew in BWI, from check in to the gate was outrageous. The check-in for Spirit Airlines is one of the most chaotic I've ever experienced. There was no signage for what to do, and there was a guy at BWI yelling at people to stand in particular lines, causing people with luggage to basically stampede over one another. What in the hell is Spirit Airline's customer experience strategy? How do they want customers to feel about the airline and themselves as they travel with the airline? Because I actually felt worse about myself during the entire experience. Even though the crew on both planes were great and the gate crew at FLL was great, I will never fly Spirit Airlines again. The 'less money. more go' slogan is a sham, considering I ended up paying way more than I would have with another airline while doing the same thing (bringing on a carry-on). Where's my incentive to fly with them after being treated so poorly at check in and at the gate and then paying more than I would have with American or Delta or United or Southwest or JetBlue? As a director of customer experience at my company, this was a wonderful example of what we do not want to be. In that, I can thank Spirit Airlines."
Pros: "prices. it was a good value and can't complain about anything."
Pros: "Price Quick boarding On time Comfy seats Clean"
Cons: "Seats don't recline"
Pros: "Low initial price"
Cons: "Seats are not proper airplane seats"
Cons: "$50 bag feel. $55 care on fee."
Cons: "my flight was delayed 2 hours on way home,"
Pros: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Cons: "They charge u for everything. Even to talk to them. Bag fees are more then ticket to fly. Never again :( Lesson learned. Unfriendly people who work there tooooooo"
Cons: "Nothing nice to say"
Pros: "Fast check in"
Cons: "Charges for the carry on"
Pros: "At the end the stewardess announces over the PDA: About that bumpy landing, it was not the pilot's fault. Heck it was not even my fault. It was the asphalt. Good one!"
Cons: "1. Boarding was late both ways because they were "looking" for an aircraft: translate: poor management. 2. Only one lavatory and they say since it is a short flight, use the facility in the airport! 3. Total lack of transparency in price when booking. All the bells and whistles scream after the fact. I will never use Spirit again."
Cons: "Family of 30 stood in doorway not allowing easy path for guest to get off plane and then all went on plane first"
Pros: "I plan on avoiding, at all cost, flying with spirit ever again."
Cons: "There was one flight attendant who was studying to be a pilot and was helpful to the passengers. Everything else was really stressful and difficult."
Pros: "Professional service, clean and comfortable plans, smooth flying experience, helpful crew members and good overall cost for flights."
Cons: "That I haven't flown with them sooner."
Pros: "It was affordable and had the available flight i needed"
Pros: "The plane was clean and seat was comfortable enough, although I couldn't recline it"
Cons: "The flight was delayed about four times"
Cons: "Flight was cancelled. They couldn't offer an alternative flight on the same day or even the next. The customer service rep had limited English proficiency, which made it hard to understand why the flight was cancelled in the first place. I had to book a flight on another airline to make it to Detroit one day late. I was not offered a travel voucher to compensate for the extreme inconvenience."
Pros: "It's a worst airline"
Cons: "Don't go for this airline even if it is free"
Pros: "Great seats!!! Very comfortable! Best economy seats I've been in in terms of comfort and space. Initial check in people were helpful and efficient."
Cons: "$100 to check my bag each way (it was just over the weigh limit of 50 or else it would have been $75. My bag was heavy so I get charging extra-prices just seemed a little high. Once we got to gate, the whole vibe and staff changed. Everyone just seemed stressed and grumpy and rushed. We didn't get one smile from any staff member. The positive is that when we got to gate, another flight was arriving and i figured it would take awhile but they had us back on quickly. Downside, I went to get a book and charge my phone and I heard "last call for Phoenix, doors closing" so my daughter and I grabbed our stuff and ran. When we got there, the door was open and they were letting last passenger in. We ran to door and he said "the door is closed, you can't get on. Next flight is tomorrow. I missed it." I answered, "I'm looking at the door and there is someone standing there and going in. It isn't closed." And we argued for a minute or two while someone was holding the door open that I was told was closed. I apologized for missing announcement and said "it was a very quick turnaround. I had no idea you were that fast and it is my fault...but the door is clearly not closed as I am looking at it." The gentlemen standing there holding the door open with the other passenger then closed the door and went In. He did shortly after that let us on but there wasn't one smile anywhere from gate through people we encountered on walkway to the 3 flight attendants we saw as we boarded. We ended up sitting on the ground for 45 minutes before taking off and then I never saw a flight attendant again until we got off flight. They weren't walking aisles. We didn't get a beverage for our two hour flight. They did at one point in the intercom brag about the fastest turnaround time and least in ground time of any airline. I think that goal, though, is being reached at the expense of the customer experience. And what difference does it make if we had plane back out to runway in 15 minutes if everyone was mad and stressed and then we sat for 45 minutes (maybe I'm exaggerating because I'm mad but it was at least 30). I'd prefer an extra 5 to 15 minutes if everyone seemed to be enjoying their jobs and were more concerned about the full experience and not just the record turnaround times!! I like the idea but the implementation seemed too tress ful to make it worth it."
Pros: "The flight arrived on time"
Cons: "Our granddaughter's stroller and car seat were not available to us at the gait and we were directed to collect it at the baggage claim area. These two pieces had not arrived in the baggage claim area as well. Therefore, we contacted the airline representative in the lost baggage office. We spent close next two hours trying to locate the missing pieces to no success. We were provided a substitute car seat for her and as we were a minute from our destination in Solon, we received a phone call that those missing pieces were located (we don't know where in the airport) and delivered a couple of hours later. It just speaks to the incompetence of the Spirit airlines staff. I do not think that we shall again fly Spirit in the near future, nor shall we recommend it to other family members or friends."
Airlines flying from Virginia to Pensacola have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Pensacola
Masks required on board, masks provided on flights from Virginia to Pensacola
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Pensacola
Testing for antibodies, testing for symptoms for flights from Virginia to Pensacola
Waiving of change fees. Search flexible flights from Virginia to Pensacola