Staff at the airport wasn't helpful or friendly. Probably the worst airport experience I have ever had, going and coming. The staff on the plane was better. Still not super friendly or personable. However, they were not rude like airport staff. They ran out of certain menu items. Maybe could have been prepared better? Overall just ok.
the cabin was kept too hot. couldn't sleep as a result
Crew were unfriendly, touch screen for movies didn't work very well, seats were tight and uncomfortable
Awful seating. Bad food. Staff only have one bottle of water and no cans.
Worse worse worse, i would not recommend this airline to anyone. Istanbul airport maybe State of the Art facility but staff is rude, only works if they get tips, and they push you to give tips even though my family had spent $50 in tips. Airline staff doesn't speak english so you really can't understand them. It was a nightmare travelling with Turkish. Never again.
My flight was canceled 1 minute before boarding. The customer service was owful, no one could tell us what was going happened. I spent 30hrs instead of 15 from Washington DC to Brussels. No apologie or help
Boeing 777 is a bad choice for a such a long flight.
I wouldn't know what the flight was like. AI canceled my flight reservation!! There's no way to speak to an actual human to fix the issue! NEVER AGAIN! ALWAYS BOOK YOUR FLIGHT DIRECTLY WITH THE AIRLINE NEVER GO THROUGH KAYAK OR JUSTFLY.COM!!
Unfortunately internet was down and they couldn’t fix it in a time I needed it so urgent to stay in touch with work
I was not woken up for my meal and then ignored when I woke up while they were serving the aisle behind me
My flight was delayed so bad i missed u it so i just said never mind
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.
The flight did not have its customary snacks during the flight. Apparently they were never loaded on the plane.
Worst service- attendants dont want to help and sat us in front of bathroom
We sat on the hot plane for ours with very conflicting messages. Some (most?) of this may be due to the flight control staff, but we were also repeatedly getting "we are leaving"/"we are not" messages. It was very uncomfortable
The best airline I have ever travel , really good customer service, attention and service !!
I flew Delta last week and United Airlines is a poor substitute mechanical problems with the plane and shitty food among other things made my travel experience what’s become to be expected from United no way is it ever worth the money they make us pay
One the best cabin crew team we have ever had (I have flown globally for more than 2 million miles), food was good and wines choices were great.⁰
Negative. Food was awful, seat broken, flight was late, baggage lost and damaged
Poor. Our flight was delayed and they told me I would be fine to make my connection in Lisbon, I missed it. Then they told me my bag would be automatically loaded onto my new flight to rome. It wasn’t. It’s been 4 days and I still don’t have it.
The seats were not designed to comfortably see people in coach for more than 10 minutes
Flight being delayed for 35 minutes had me lose the connection to my transport
Checked bG chstgr was extremely high. Over $120. It was s bsit and switch knowing an international passenger would have t9 check a bag.
On time, politeness, food okay but entertneiment mediocre with only old movie and the so called new we’re 2 or 3…
Everything went very well. I would like to acknowledge the politeness and professionalism of the staff—they are superb. No complaints.
No legroom, have to pay for everything including water?!? Water is more expensive than beer?
Flight from Lisbon to Barcelona was ok. Business flight Boston to Lisbon was awful. Attendants should pay more attention to Business Passengers and not be so stingy with water. Worse Business Flight I have ever taken. Food was awful. Cramped for space.
The flight crew was good, the flight itself was quick and comfortable
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Missed it by a couple minutes and couldn’t find an alternative flight so had to spend the night in DC and after much shuffling from 1 airline to another managed to get a United to Frankfurt.
There were only 2 toilets and one of them did not work in business class. We are not allowed to cross classes so had to wait in line to use the toilets!! The entertainment touch display was finicky and did not work all the time.
We were charged for luggage, and our ticket was with Lufthansa and was supposed to include luggage fees. So our experience was a bit bad. Also, the flight was about 45 minutes late arriving.
The real bathroom smelled horrible and it smelled in the real of the plane..
The connection between my income flight and the outgoing flight was slightly late and they would not hold the next flight for 7 minutes. The next flight was 4 hours later and we were issued a stand by ticket. So we had to wait to find out if we would even be on that flight. After boarding that flight was delayed for 40 minutes because there wasn’t a ground crew to load the luggage. The airline is not living up to it reputation.
This flight space was way better than our international flight. Efficient boarding and comfortable
Shorter flight but no food or entertainment. Flight was packed and no room to store carry on baggage.
We paid Lufthansa for reserved seats months before this flight. Apparently this was not forwarded to ticketing as the clerk at check-in gave us seats at the very back of the plane next to restrooms and storage. Needless to say, we didn’t sleep at all on our overseas flight. We sincerely hope that our accommodations are better when we return to the US on October 11th.
We connected to this flight very late, in fact at departure time. We were last to board. The crew was very empathetic and welcoming. The plane was impeccable. We flew economy, so it was a bit cramped. We were served a snack that was more than expected these days. All in all a good experience.
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
As I said Al & AJ were absolutely the best and wow they should be recognized for their amazing service!
Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.
The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.
Quick boarding process, slight delays on the tarmac prior to takeoff and a late arrival due to an emergency on the landing runway. Not the fault of the airline at all! Cabin crew was very friendly and the Captain kept the passengers well informed about what was going on
Our luggage is missing. We are at the Hotel Gran Via in Barcelona
Excessive delay without proper communication. Mediocre for a BA flight.
Another old plane. This time they changed gates at the last minute and when people arrived boarding was delayed
Still unhappy cancel fight rebooking half of what I paid fore! Terrible!!!!
The food was awful and little, on the plane there was not space to even move in the aisles, the seats were super close to each other, no confortable at all!
