I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?
I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.
Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.
Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin.
Great service, comfortable seats.
The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.
Delayed flights, missed connections, lost luggage
Dedicated to customer service
The crew service
The cost of internet access
It has good sized toilets
Snacks and candy served we're of low quality. No prayer facilities inside the plane. They didn't allow me to pray though I got some empty spot to do so. They brought the issue of safety. While fasten seat belt sign was on I found people standing, walking, using toilet etc but air Crew did never brought up the issue of safety.
The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism
Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly
The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean
The alcoholic drinks on the craft had to be banned for sack of God
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