Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
the delay for 3 hours was understandable due to weather conditions but the flight should’ve provided some on flight compensations or at least provide more food.
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
Our flight was understandably diverted to a small regional airport in Laramie, Wyoming due to weather conditions, which I fully recognize and appreciate. However, the low rating stems from the experience that followed: passengers remained on board for over an hour without the option to deplane and stretch, despite the aircraft being stationary. Although the pilot opened the cabin door, only he was permitted to exit. Meanwhile, passengers grew increasingly uncomfortable as warm summer air entered the cabin through the open door, and being in the second row meant we were impacted immediately. While the flight attendants made efforts to keep everyone at ease, I believe allowing passengers to deplane briefly, given the extended delay, would have significantly improved the overall experience.
I never flew. Flight was canceled. DIA worst airport in the country. Avoid at all costs.
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
We were given vouchers we couldn’t use with a 5.5 hour delay
I fly UAL 7-8 times per year. This flight was not up to snuff because it boarded very late "due to unexpected delays in restocking the plane" and yet Flight Aware showed the plane had landed some 10 hours earlier--so I think they could have planned accordingly. The FA's were nice but harried. The video system had to be rebooted 3-4 times. The food service was rather abrupt; they forgot my row and when I asked for my meal, they brought it with some impatience. Overall, the flight was fine, but the little details made it feel somewhat mundane and hurried.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.
All great. Very efficient. Good emails that kept us in the know
Original flight was canceled, booked another one and find out when checking I was on the waiting list. Horrible experience
Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful
The flight itself was fine. The exception is that my luggage was destroyed, and I filed a claim that I haven't heard from anyone.
United was best airlines I have seen since I got there choose united airlines
It was wonderful best Air lines covert and all very happy with their service they have been very helpful and friendly
For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!
It was very bad experience with Ethiopian airlines . The flight was delayed in both ways . On the way coming back one of the crews dropped hot coffee on my whole body and other crew dropped used dirty glasses on top of me . The same crew that dropped hot coffee on me hit me with the food trolley on my knee while I was sleeping . I couldn’t sit properly due to the pain on my knee caused by those irresponsible crews . Very unprofessional airlines
Flight was delayed an hour. Also, I bought an extra legroom seat online; but the actually plane was a different configuration so I didn't get what I paid for . This happened on the Addis to Lusaka leg of my trip.
Needs improvement because some of the tvs and charging ports weren’t working
My experience was great. The flight attendants were very helpful and nice, and the food was very good.
Very bad experience flight was over 5 hours delayed 😑 not a chance to be put on another flight we had to stay at the hotel we lost 2 days on our vacation. Never again I will fligh with Ethiopian airlines.
Extremely Disappointing Experience Boarding was chaotic and poorly managed—we were left standing in the heat for 30–45 minutes with no explanation or apology. As a business class passenger, I was shocked when a staff member rudely refused to let me board after I questioned why I had to check in my carry-on, which contained valuables. Despite explaining my concerns, he remained unreasonably inflexible. Thankfully, the captain intervened and retrieved my bag personally. This same staff member was also loud and disrespectful to several other passengers. Completely unacceptable service.
Awful. Seats on this Dreamliner really uncomfortable with broken tables. No food selection availability in business class. Poor service. No engagement senior flight attendant spent more time applying make up then speaking to her guests. It appeared that the right side received a different level of service to the left when there were only 8 people. Worst flight I have ever had. A great way to ruin an outstanding two week with this return flight
Flights were okay. Not bad, not good. On time and efficient. Planes are a bit old and run down, even the 787... Casablanca airport, HORRIBLE. no air conditioning, no power outlets, no clear signs to anywhere, old, unfriendly, no restaurants to speak of. Casablanca lounge, HORRIFIC No seats available most of the time, no power outlets working, no food, only water is offered, 1 shower available, unfriendly and inneficient people, no air conditioning, flies and bugs everywhere, extremely old seats and unconfortable. Although with some cleaning crew present, toilettes are .... not too clean.
3 hour delay, very rude flight attendant the food was horrible.
Wait time was very long during boarding. We had to wait a while in the bus which was under the sun.
When the flight landed, it was still going towards the gate, when everybody got up. Nobody cared that the flight was still in "active taxi" mode. But seems like this is common on Air Maroc flights.
1. Boarding - Chaotic, no announcements. 2. Gate Agents - Don't care about anything. 3. Inflight - FA are good and cordial. 4. Landing - Everybody is in a rush to get out because of the crowding at immigration.
This is the worst seat that I ever sat on. The length and width are great but Super uncomfortable. We felt like sitting on marble.
Worst flight experience of my life. It was cancelled and they left us in the airport for 7 hours having no idea what to do.
Had the worst service I have experienced in 45 years of flying internationally (over 100 flights). This was an 8-hour flight and the crew was completely non-responsive to any and all requests for assistance from the 200+ passengers. My wife and I each pressed the button for assistance at least 4 separate times and no crew member ever responded. Looking down the aisle, at any given time at least a dozen passengers request-for-assistance lights were on and no crew member ever assisted any of them either. Notably, it was a very smooth flight with no turbulence, so there was no reason crew members could not provide assistance. Other than two meals - one at the beginning and one at the very end, the crew did not serve water or other drinks at all. We had to get up and walk to the end of the plane to get water ourselves. The only snacks available were saltine crackers. Crew also did not collect trash except immediately after each meal. Plane was a mess and everyone was coughing at the end due to lack of water. We found the crew hanging out in the front of the plane talking to each other and laughing amongst themselves without a care in the world about the 200 passengers. One was just enjoying a book. Don’t ever fly Royal Air Maroc if you can avoid it.
