All the Arik team seem to know what's going on from the ground staff to the plane crew.
This makes one more confident in the staff.
This airline is always delayed.
One has to plan for this if you ever travel with Arik Air.
The crew try hard to handle the comments from the travelers.
I suggest they sell additional sandwiches and drinks as the current food is too sMall and always the same.
I would love a real drink on that late flight.
The entertaiment was fine and the crew were polite
1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome,
2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm.
3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.
Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better.
The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too.
I liked everything about the flight except how the layover was handled. The original aircraft for the leg of the flight from Doha to L.A. had to be changed, and it seemed like confusion descended, and 2 hours later, we were finally boarded on the new aircraft.
The added time to my layover was hard because it was unexpected, and was handled poorly, in my opinion.
The process of making the reservation online seemed to work reasonably well.
An airline which fails to meet it scheduled commitments because of lack of fuel is not really inspiring. Information was not given out when one delay after another was announced. A flight that should have taken no more than 4 hours took more than 14 hours.
The flight was delayed by an hour, and no apology was given. Because of the time change I missed dinner and no food other than a muffin was given. They also lost my bags which were on the Tarmac before I went. They also didn't allow any electronics during the flight. I spent the flight staring at the seat in front of me bored senseless. Heed this warning: don't ever fly arik air.
Terrible customer service. Flight changes without any notice. Please avoid this airline if you have an important deadline to meet. They will cancel and change flights without any notice until the flight is full. They will never fly at 80% capacity. All seats has to be filled before they fly.
Lost my bag both ways! On the way there is was 5 days late!! They said, don't worry it is safe in casablanca! Really- apparently every flight they lose at least 5 bags- not worth the cheaper fare to not have your bag the whole trip. Will not deliver on they arrive so that was out of pocket as well.
Mayhem at the airport- very French and staff often rude and dismissive. Delta for me next time!
Crew were polite. Due to late BHX departure VCE connecting passengers were given barcode pass for fast lane thru security & passport control. BRU huge & a bit confusing. esp for arrivals from GB connecting to Italy. Lots of escalators and walking.
Brussels airlines were fine. However, in future I would avoid using BRU as a connecting point unless more time between flights.
I've love Kayak for many years. Booked my ticket directly with Kayak this year. Great service with timely travel updates.
First time flying Brussels Airlines. Great planes, wonderful staff and service. Would absolutely recommend
Thank you
The toilet was very dirty from ouagadougou to abidjan as if it was not cleaned at the stop over in ouagadogou. Please keep it clean. Flying economy is not a crime to be punished by dirty toilet.
The food was not good I arrived home very hungry.
We were not given the blankets yet they were on board. I thought this was a given.
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Arik Air
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