Horrible! No blanket or pillow available! We had bulkhead seats but the seats were worn out and no cushion old. No meal or even a sandwich for our 5 hour flight just a little bag of pretzels. Crabby attendant female with long brown hair. We will not book Alaska Airlines again
I do wish the the actual airplane I flew on was bigger. But, I made it work.
I loved that we boarded orderly and quickly, that I had an opportunity to check my bag free at the gate, that there was plenty of seat/leg room, there was smooth takeoff and landing, the attendants were pleasant and helpful, and that we arrived on time!!
We were in first class. Food was surprisingly good. Boarding was easy. Seats were lumpy. No video screen ...really? Service was good. Phone support was good
The staff and crew were excellent. The entire flight process was so friendly and smooth.
flight was canceled. don't cancel flights if you want a better score.
Missed connection due to waiting on tarmac for gate. Rebooking took 30 minutes in line with 2 people in line in front. Horrible inefficient careless staff.
Crew was very good. Problem was not Alaska Airlines’ fault, there was a horrible, squealing, screaming kid near me.
The flight was canceled and very little help given at the check in desk. Everyone at the desk says: just go on the app and see how they rebooked you. I mean come on it’s embarrassing customer service.
The registration was chaotic. The kiosks didn't work for most people, and most had to do registration and receive boarding slips with a person. It took about an hour to get through he process, and I was worrying that I will be late to the flight. However, the personnel was great - courteous, professional, and was able to work through the problems.
5 hours of delay that could've been much shorter if Delta had taken the 1 hour delay they imposed on the flight before boarding to run any of the plane checks required for flight to find the hydraulic issue that required nearly 3 hours to fix. $24 of meal credit buys a sandwich and a soft drink. Poor communication within the terminal about what gate we'd be re-boarding from and when we'd be re-boarding.
The entertainment and wifi mostly didn't work on this flight.
Terrible entertainment system - kept freezing and audio kept cutting out. Snacks were mediocre at best for a 5 hour flight.
I am still upset that my bag was lost on a recent trip to Rome ; we were inconvenienced and out €150 Euros ; delta has refused to reimburse us
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.
Seats are much much more comfortable than United, which is what I usually fly
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Flight was canceled with no voucher of any kind and next available flight was two days later.
Boarding was chaotic. Microphone not working properly and second agent was distracted from task with baggage and late arrivals.
I DID NOT GO TO HAWAII ON HAWAIIAN AIRLINES. YOU DID NOT INFORM ME THAT BY CHOOSING BASIC ECONOMY, I MIGHT BE REQUIRED TO FLY STANDBY. I AM ELDERLY AS WAS MY COMPANION WHO IS ALSO SEVERELY DISABLED AND THERE WOULD BE NO WAY WE COULD TRAVEL ON STANDBY. THEY TOLD ME THAT ALL OF THE BASIC ECONOMY SEATS HAD BEEN SELECTED BY OTHER PASSENGERS AND WE HAD TO PAY AN ADDITIONAL $942 TO GET A SECURED SEAT ON THE PLAN AND, IN SPITE OF THE ADDITIONAL COST, WE WERE NOT ALLOW US TO AMEND OUR TRAVEL PLANS TO EXTEND OUR VACATION. ULTIMATELY, THE FLIGHT WAS DELAYED. WE WERE OFFERED A REFUND IF WE CANCELED OUR TRIP ALTOGETHER WHICH WE DID. IT IS YOUR DUTY TO INFORM YOUR CUSTOMERS OF THE POTENTIAL PROBLEMS THEY MAY FACE, AND YOU DID NOT DO SO. I WILL NOT UTILIZE YOUR SERVICES EVER AGAIN.
Half of my family members didn’t make it because they involuntary bumped off . And their seats where given away
Hawaiian and Alaska are at opposite ends of the Seattle airport. Apparently, during this time of transition through their merger, only people flying to Hawaii should go to the Hawaiian desk. So, I had to carry my luggage the entire length of the airport. Alaska's desks were sort of a temporary set up behind a wall, and even after all this, they (Alaska) had a great deal of difficulty confirming that I was on the flight, or that I had paid my checked bag fee. Now, they did try to compensate for all this confusion. There was an impressive number of agents, actively engaging and working with customers - not just standing behind the counter, but going out to them with pads in hand. It took some time, but I was squared away, and was apparently upgraded to a business class seat with lots of legroom (much appreciated). I was told this transition would last till August.
Really enjoyed their food treats, staff was friendly and they kept our seats together, check in was excellent, boarding passes uploaded to my wallet! I would definitely recommend Hawaiian airlines to friends and family! 🌺
I booked through Hawaiian which was supposed to have merged with Alaskan but offered free checked bags and said there would be seat selection at the airport. This was not honored by Alaskan Airlines and they even went out of their way to say “we are not Hawaiian and Hawaiian cannot pick seats on our airline ”. They told us that we could not change seats and that all tickets booked through Hawaiian were “saver fares”. The staff was rude and said that we would be helped last after they take care of the customers that booked through Alaskan. Once we got on the flight in our middle seats they played a message that said they have merged with Hawaiian and you can book on either website which would have been funny if we were not so uncomfortable. All in all it was a terrible experience and I do not recommend that anyone fly Alaskan unless they absolutely have to.
Great service, fast internet, got a lot of work done during the flight.
Cheap food no options for vegans, no entertainment, no snacks. Too much advertisement about their credit card. Next flight will be Delta Airlines.
I wasn’t able to check in online at either website Hawaiian or Alaskan. I called Hawaiian to check in the night before and was put on hold for 1h 30 min with no customer service help. Gave up and hung up. When I went to ticketing counter couldn’t check in at computer. Went to counter and they let 6 people check in before me. By the time I was able to check in all the seats were gone and got the worst seat assignment back seat with no reclining chair and next to the bathroom. Had I been able to check in online for both flights I don’t think I would have gotten stuck with a bad seat assignment. When I asked Alaskan check in person why I wasn’t able to check in online he said he couldn’t help me or tell me because he didn’t know. Never have had suck bad experience with either Alaskan or Hawaiian when they were not merged together.
I fly UAL 7-8 times per year. This flight was not up to snuff because it boarded very late "due to unexpected delays in restocking the plane" and yet Flight Aware showed the plane had landed some 10 hours earlier--so I think they could have planned accordingly. The FA's were nice but harried. The video system had to be rebooted 3-4 times. The food service was rather abrupt; they forgot my row and when I asked for my meal, they brought it with some impatience. Overall, the flight was fine, but the little details made it feel somewhat mundane and hurried.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.
We were delayed in Toronto on the tarmac for THREE hours with no clear indication as to why except that it was not a safety hazard. Pilot did apologize more than once but even he was unable to explain why exactly we were delayed. I overheard the stewards saying that the captain was very frustrated with the situation as well because he was not able to explain why except it had something to do with water supply or system on the aircraft and now we needed to wait for an engineer to approve the aircraft for flight. It was very frustrating and distressing as a passenger and we should have been given complimentary meals at the very least.
Flight was cramped with every seat taken. The food was fine, nothing crazy to write home about. The plane felt dated and needing some TLC, the button for the window shade didn't work and there were no AC outlets to use. When communicating with staff all except one nice lady never seemed happy to help me almost like I was bothering them when asked for things like a glass of water or a snack. The flight was overall fine. It did what was needed which is get me from point A to point B. But it certainly was not special. I don't expect much in economy but I believe economy on a host of other airlines is more memorable and better experience.
The flight was heavily booked so boarding was a lengthy process. The FA’s were rather abrupt during this process but became more gracious as the flight went on. Breakfast (puffed pastry and chewy sausage) was pretty horrible but there was fruit and yogurt which they didn’t mess up. Overall it was fine.
Liked nothing. As per previous segment it was delay delay delay.
I completely missed my flight because the first leg was longer than planned. I had to sleep overnight in the airport because no accommodation was provided and then sent to Trinidad in the morning with an anticipated 7 hour layover before my flight to Georgetown which was now with Caribbean Airlines. I tried twice with customer service to see if they could put me on an earlier flight which had seats available but was told it wasn’t possible.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
EVen warmer in the plane it think it was 24+ degrees
Honestly, I haven’t flown American in years, probably due to the pandemic and my being unable to travel for certain periods in the last two years, but it was a good experience to dig out or obtain a new American Airlines account after many years of traveling for business with American in the past.
Pitch was very small. Knees were on the seat back in front of me.
Wonderful as usual except for other guests that were unruly and not kept in check by the Crew.
The flight was initially delayed, then cancelled. American Airlines says the cancellation was weather related, though the actual weather was not bad in both Washington and Providence and between. There were very few cancellations that day. In fact, AA2120 from Washington, DC to Boston flew with a minor delay at about the same time. So, the weather somehow affected only this particular flight AA5230. The next available flight was the following morning. The American Airlines refused to reimburse accommodation (hotel at DCA)
Fine. On time, cabin service was fine, bag arrived. All good. Flying into DCA so did not collide with any helicopters, which is also good. Horrid incident that could have and should have been prevented.
Good experience but the snacks are not gluten free, so I cannot eat them.
Standard. No different than a discount carrier on a short trip.
Everything was great. Boarding, early departure, early arrival, and deplaning were smooth. Smooth flight.
I blame kayak for my last trip to dca. Kayak cancelled my direct flight and put on a one stop flight and made lost whole day from my vacation and had not even refunded my ticket.
I flew out of Reagan National. My flight was delayed, delayed, delayed, and then canceled ...THREE TIMES over TWO DAYS. Staff were seemingly not empowered to provide information on why the flights were screwed up. A real nightmare.
