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I ended up having to sit next to a rather large individual who spilled over into my seat the entire flight. My neck and shoulder hurt from having to sit awkwardly for over 5 hours because this person didn't fit in their seat.

The agents were super helpful. I was traveling with my mother inlaw who needed whell chair assisstance. The help and accomodation from the checkin crew, to the boarding crew and inflight crew was excellent.

The food was terrible, worse that what you get with UA, an already one of the lowest standards to beat. How cheap one could be, providing that kind of junk food in first class. Unbelievable! The seats were not very comfortable either. And there were no screens either, not that I cared much but for you to know.

The aircraft was extremely warm the entire flight. After we landed we were stuck on the plane for another 45 minutes without a gate to deboard from. The smell of exhaust from the engines in the cabin along with the heat inside the cabin made the flight uncomfortable.

We appreciated that the flight attendant came through 3 times with drinks or water on the long flight..I was also glad that they were separating out recycling! I would have liked a 12oz sofa can instead of 7oz, but that's a minor quibble. The knee space in economy was also better than most of Alaska's competitors.

The Boeing 737 plane is old with narrow seats and tiny lavatories. The flight was delayed for over 2 hours. The flight attendants were discourteous.

Only offered water, no snacks provided, and it was cold on the plane, everyone was wearing sweatshirt or jacket in June. I asked for blanket, but crew said they didnt have anything and would turn the heat up, that didn't happen, so for 6 hours I remained cold.

One of the stewardess, Tre, went above and beyond to ensure my comfort!

I loved that we boarded orderly and quickly, that I had an opportunity to check my bag free at the gate, that there was plenty of seat/leg room, there was smooth takeoff and landing, the attendants were pleasant and helpful, and that we arrived on time!!

Flight 351 SEA to BOI was terrible. We got to cruising altitude and I needed to use the restroom but the fasten seatbelt sign never came off. There was no turbulence and I'd felt the plane level off so I stood up to use the restroom about 15 minutes after we leveled off. The stewardess went over the intercom and said I needed to be seated because the captain hadn't turned off the fasten seatbelt sign....Which... Fair.... But not five minutes later she went and used the bathroom. Felt very unprofessional to leave a paying customer with a burning urethra for the entire flight and bark at them to sit down and still use the bathroom yourself. They never did turn off the seatbelt sign.

I don't know why the crew decided to board 15 minutes early without informing anyone not at the gate. Why would you have the app send a notification that we're boarding on time, instead board early, and then rush me to the gate. Then have me check my carry-on when I specifically packed my bag as to not do so.

Long delays at both DCA and MSP; Crew did not keep us informed (or very little). Airplane was showing signs of heavy use (not up to Delta standards). Food options for Business Class have dropped in quality. After landing we sat on tarmac for maybe 25 minutes with no provided chance to use the bathroom and crew did not tell us what was going on or give an estimated time to expect to be at a gate.

Flight was delayed for about an hour but overall good experience

The gentleman at the gate I think his name is RIE was exceptional

This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.

2 of the seats in row 31 the entertainment system was not working, and one seat the tray table did not go all the way down. Flight arrived early and departed on time which was great.

Waited at the usual crowded gate at DCA where one ends up standing up because there aren't enough seats.

Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.

Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.

I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.

Flight delayed over an hour with plane on runway because of weather in an area of the country we were not in or flying to.

The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C

Crew was great. Seats are cramped and uncomfortable and I’m a small person.

the seat has a problem. the back had a hole.

My flight was delayed so bad i missed u it so i just said never mind

Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all

Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.

The flight did not have its customary snacks during the flight. Apparently they were never loaded on the plane.

Like: departed and arrived on time. Unlike: Food options for purchase allways bad, 1 of 2 of the crew members not very friendly at all. Seats and leg room aweful. At this point I am thinking on switching to AA.

United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport

Flight was delayed which isn’t the airline’s fault, but the communication around it was terrible. I left the lounge to show up at the gate to board at the time in my app, and the flight in front of mine was still boarding and the inbound plane hadn’t even taken off yet. Delays were slow to show up in my app. Improved communication could have let me have a more pleasant experience in the lounge vs waiting 1.5 hours at the gate.

Wifi was good on the flight from DCA to Dallas and terrible on the flight from Dallas to Tucson. The forward head in the flight from Dallas to Tucson was putrid smelling entirely urine soaked. The flight from DCA to Dallas was delayed by almost 30 min with a plane change.

Sat on tarmac at arrival at DFw for more than 30 min waiting for a gate.

Business Class layout was excellent. The seats were not nearly as comfortable as UA, Delta or Air New Zealand (the best). Nor were the controls as flexible. Food was okay but not great. Breakfast pancakes were like cardboard.

I am Plstinum Pro snd was standby on earlier flight. They gave seats to people that asked rather than follow standby order. When realized what was happening was too late to get on as no seats left. My scheduled flight was late. Then filled the seat beside me Ruth rude person that they had to move from her original seat

I have yet to come across an AA agent or flight attendant that is friendly. They really inhibit a good experience.

the flight is delayed, which is not uncommon but the communication was still getting hopes on reaching on time which didn't happen. When I boarded the flight it was so like unimaginably filthy. My seat belt had some sticky stuff to it like food or something from before and the space below the arm rest is accumulated dust and waste like from few months i have the pictures. Cheery on top, the airhostess was an old lady who was so bossy and mad for no reason and bossing around everyone!! worst experience ever!!

As always, most AA flights that we fly are almost ALWAYS delayed and that too multiple times. Very frustrating

The small flights with Valet Luggage has a poor service

Human interaction. Thought there would be more service-even a smile would have been nice.

My experience with Frontier was terrible. We were delayed for 2 hours. At one point during the wait at the gate I left to go get a sandwich - I was gone probably 15 minutes. In my absence, they decided to move our flight up, boarded and left. When I came back the two attendants were very rude and I unavoidably had to purchase another ticket on the next flight. During this whole time, the Frontier app did not update the departure time, so I was SOL.

Flight delayed 9 hours. On tarmac for over an hour after arrival. Will never book with Frontier under any circumstances ever again.

More inflight connection. And leg space is horrible. And the paying for baggage I'd ridiculous!!!

Frontier Airlines was AWFUL. I was an hour early for my flight and the lady refused to check me in. I had to purchase a whole new ticket with a different airline.

I missed a flight because of a delay. I had to buy a new ticket through Southwest.

Bag should not be so much money. This is how Frontier takes advantage of customers

Frontier is definitely a good option for people traveling light or on a budget - just remember to bring your own entertainment and your own headphones if you need them.

Never offer anything to drink ☹️ Flight delayed gate moved poor communication

It’s a cheap airline. I wish they had better seats.

Seats are cramped and very uncomfortable. You have to pay for everything and it is too expensive.