Pros: "Seat was great. Nice they kept the Virgin size seating"
Pros: "I like the new regional jets. Super good experience overall."
Pros: "The lady boarding people was really good. Got people to willingly check bags on a full flight and was positive and friendly."
Cons: "Plane was smelly. Attendants gathering trash after food and drink was poorly timed and awkward. They seemed either tired or not interested."
Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Pros: "The crew was very attentive and caring. While I worried I wasn’t going to get a seat, the staff reassured me if you paid for a ticket, you’ll have a seat."
Pros: "Friendly employees. Excellent pilots who nailed the landing. Seats better than other airlines (Airbus)"
Pros: "Great crew, 2 drink services"
Cons: "Cabin crew was excellent"
Pros: "Crew was super friendly and accommodating."
Cons: "Everything was perfectly fine!"
Pros: "The seats are comfortable"
Pros: "Crew was great!"
Cons: "Seats not very comfortable. Online wifi/entertainment on personal devices is glitchy."
Pros: "Spacious seats"
Cons: "Ontime departure"
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Cons: "Hour early with tail winds - all fabulous"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "Short boarding, extra seat, arrived early"
Pros: "Bags were waiting at baggage claim"
Pros: "There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table)."
Pros: "Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service."
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "Attendants were pleasant as was the actual flight"
Cons: "They were missing pilots for the flight so we were delayed for an hour"
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "Easy to board and plenty of crew assisting passengers"
Cons: "Seats are too narrow and crowded it gets very uncomfortable and cannot do much work on a laptop as there’s not enough arm space"
Pros: "Service and time to reach destination."
Pros: "Everything went off without a hitch. Plane seemed clean and comfortable. Enough leg room in main cabin! Great coffee."
Pros: "Very smooth ride, pilots and crew did an excellent job."
Cons: "Plane (Q400) was hot. Felt like I was sweating the entire flight."
Pros: "Room on the plane so I could spread out a bit-not filled in my room. Free Gogo WiFi ."
Cons: "Everything was great"
Pros: "I loved that they boarded Active Duty military early."
Cons: "They asked if we wanted to buy a snack before they offered a free snack."
Pros: "Friendly employees"
Cons: "The air vent above my seat did not work"
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "Upgrade to first"
Cons: "Plane was late"
Cons: "Old airplane, ripped seat backs,"
Cons: "Our flight was delayed by 7 hours."
Pros: "The cabin crew was sufficient and delightful."
Cons: "I decided to try Alaska Airlines for my travels up and down the Pacific Coast, and I'm disappointed. Maybe my expects of on time and reliable flights are too much."
Pros: "Flight attendants were nice."
Cons: "Tried to buy internet but couldn't, seats were very uncomfortable and tight, bloody mary was under complimentary but I was charged."
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Boarding was on time, beer was included at no extra charge."
Pros: "I really did like that they checked on us several time and made sure we had enough to drink. Nice crew and all in all a pretty good flight."
Pros: "Was given two center seats when asked for other sets they moved us up to front so we had more room plus got off faster"
Pros: "Punctuality and kindness off employees."
Cons: "had difficulty finding how to input known-traveller number; missed out on the TSA PreCheck line... but the airport wasn't very busy so..."
Pros: "The whole boarding and flight process is well-organized and the crew was excellent."
Cons: "The Wi-Fi was extraordinarily slow. Slower than other flights I have been on. Just seemed old."
Pros: "Traded seats with a mother and her son from an aisle to a center seat. Staff gave me a free beer instead of dragging me or then off the plane. Cheers to great customer service!"
Pros: "Great on board service. Friendly staff and good entertainment accommodations."
Cons: "The boarding of the plane was not well organized and although they were boarding from the front and back, it was still crowded and people were trying to pass one another with lugggage in the aisles."
Pros: "all was great"
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "Flight was late for one hour"
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "The crew was amazing."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "I’m would be much better if I can sit by my husband."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "It was a nice flight. No troubles"
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Cons: "Missed waiting 5 hours for next flight"
Pros: "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "My flight was two hours late."
Pros: "Like Above"
Cons: "Like above"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Entertainment available"
Cons: "All good"
Cons: "It was very hot in the cabin during the flight. Several passengers noticed."
Pros: "On time, comfortable, great flight attendants."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "It was a good flight"
Pros: "Quick and on time. Comfortable seats."
Cons: "Not many movie options."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "Refer to my comments about flight from Chicago to Minneapolis."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Pros: "On time. Fast boarding. Comfortable seating."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Everyone was nice and it went smoothly!"
Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."
Pros: "entertaining system"
Cons: "food could be better, not bad though"
Pros: "Plane was clean"
Cons: "My belongings stolen"
Cons: "Delays, seats are cramped and uncomfortable"
Cons: "Never made it to Chicago, rerouted through Washington DC."
Pros: "On time departure. Early arrival. Lots of seat back movies."
Cons: "Need more new releases for movie selection."
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Pros: "Made it home."
Cons: "Was missed due to delayed flight"
Cons: "no inflight entertainment no outlets"
Pros: "The flight crew was very friendly"
Cons: "I wish the flight was longer. :)"
Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Pros: "I love your entertainment selection. also the comfort of seat and it's on time."
Cons: "Poor seating and lost my bag."
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Cons: "No personal TV for entertainment"
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Quick boarding, near empty flight."
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Loved the entertainment features. Great movie selection!"
Pros: "extra leg room but I had to pay for it"
Cons: "This should only be used for important communications. And to not offer food on a 6 hour flight is horrible."
Pros: "Comfortable seats."
Cons: "Internet slow to access."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "See above"
Cons: "See above"
Cons: "Plane had no Per-seat entertainment system."
Pros: "No entertainment nothing"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Cons: "Sits were not comfortable."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "The actual flight was fine."
Cons: "The gate staff was so rude."
Cons: "babies crying"
Cons: "Food was expensive and not well put together."
Pros: "Flight attendants very kind"
The employees at the check-in counter said my disabled wife and I were going to be separated even though we picked seating together when we bought our tickets. They told us my wife would be seated in row 2 and I would be in row 8, because we bought our tickets from a third party. Fortunately the flight crew said: "No, you two need to be together, we'll fix this." Then they seated us together. We are 75 years old and flying is a challenge for us, so we appreciate all the help we can get. Your flight crew was awesome with us, and with the children on our flight as well. Thank You Allegent Air Lines! 🙂
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "Was surprised to see 0 social distancing in the plane. It was packed and not everyone had masks. Should be mandatory."
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Pros: "We had a really nice crew."
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Pros: "Cheap and direct no frills"
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Cons: "Everything went quickly and smoothly. Great flight; even the weather was less turbulent than expected."
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Cons: "Fight was changed then late"
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Cons: "The seats were a bit cramped but I suppose most are these days"
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Cons: "Ground personnel"
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "Front seat leg room"
Cons: "No WIFI."
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Did not purchase any food and there was no entertainment offered"
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "Very nice flight attendants."
Cons: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Pros: "The food vouchers for 5 hour wait and water/beverages available. Liked alligent app for boarding pass available without printing."
Cons: "The 5 hour wait while the plane was worked on was unexpected. Not a lot of extra space for a near 6 hour flight. Seats do NOT recline at all. The other plane they boarded us on smelled like dirty shoes or diaper."
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Pros: "The fight"
Pros: "Nothing about it at all"
Cons: "I didn't like the turbalance on the plane I didn't like the service check in line Need more people helping in the airport"
Cons: "That you charge for every little thing...surprised you don't charge to use the bathrooms. Don't appreciate having to be your clean up crew either."
Pros: "Great price"
Cons: "Bad comfort, I'll pay more next time for better comfort."
I was crammed against a person too large for one seat. This traveler (who I’m sure you have a record of, 21E) should be required to purchase two tickets in the future. Also, your streaming service kept kicking me out of my movie.
Pros: "Good entertainment options"
Cons: "They did not even pretend to care about passengers who did not wear a mask. Very disappointing."
Pros: "I was able to change my seat."
Cons: "Five hour delay, no entertainment, no food... A really poor experience."
Cons: "6 hour flight did not have meal or entrainment. There were no blankets available. The cabin temperature was warm in the front of the plane and cold in the back of the plane"
Pros: "Once we took off everything was good"
Cons: "We boarded and pushed off from the gate on time. Then the plane was forced back to the gate because of some mistake the ground crew made when loading the jet. This caused an hour plus delay getting to SFO"
Cons: "More frequent drinks/water"
Pros: "Friendly crew members."
Cons: "issues with the entertainment system. Food is not very palatable, just passable."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Smooth flight"
Cons: "Bigger seats"
Cons: "The fuel mishap made us late which is just not ok.g get it right."
Pros: "The staff and crew were excellent"
Cons: "Legroom was far too tight, by at least an inch. Entertainment such as recent movies, available on other airlines for free, was available only for pay."
Pros: "Plane was airborne"
Cons: "Departure delayed, no wi-fi, poor cabin service, lack of personnel, more interested in charging for drinks(wine/beer), dirty, smelly seats, and lavatory, unstable charger port"
Pros: "The captain and first officer were top notch! They were very polite and kind. The plane seemed clean."
Cons: "One of the female flight attendants was passive aggressive to anyone she didn’t agree with. She wasn’t out right rude but nonetheless, she doesn’t need to act like that."
Pros: "Everything wasnt bad."
Cons: "Had seating in the very back row in 38 middle seat, was very cramped and uncomfortable, felt claustrophobic. Other than that, probably will avoid the back row from now on."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Comfortable, no issues."
Pros: "Everything except meal. For a 5+ hours flight they should at least give a full can of soft drink instead of sharing it to 4"
Cons: "In cabin service."
Pros: "No e service"
Cons: "Food was not included entertainment was not include at that price"
Cons: "Old plane even though we upgraded to first class it was just bigger seats no entertainment cold draft just horrible felt like we were flying back in the 80s. Lastly our luggage didn't come with our flight it came with the next flight. Horrible horrible experience"
Pros: "Helpful agent who rebooked. Food vouchers but didn't nearly cover the cost of airport food."
Cons: "Getting to airport early only to find at the last moment the plane was delayed causing us to miss our connecting flight. Had to rebook and spent the entire day in airports arriving at our destination very late at night. Wasted a day of vacation."
Cons: "No leg room, even sitting in Economy Plus! Very disappointed on this flight. 5 hour flight on 737."
Pros: "New plane, good entertainment system"
Cons: "Horribly uncomfortable, anti-ergonomic seats -- now back pain, lower back pain, leg cramps, etc. Very, very bad seat design. Even despite Economy Plus -- still bad."
Pros: "Everything was perfect!"
Cons: "The flight was delayed 2 hours"
Pros: "At least they made the TV free"
Cons: "Food was inedible. Refund requested and received. Male flight attendant was inattentive, careless, and a poor attitude. Seats are crowded beyond reason."
Pros: "Wi-Fi through the United app is a nice feature; able to watch two movies during IAD - SFO. Newer plane had more comfortable seats than older 320."
Cons: "Arriving at terminal early and having to wait on the tarmac for a gate to clear."
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Cons: "1. Delayed flights- I took a round trip SFO-IAD. Both my flights were delayed by 3 hours each. Reached my destination at odd hours and was never compensated. 2. Not apologetic !"
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Cons: "No in-flight entertainment, unless you purchased Direct TV. And if you did not -- you had a super bright Direct TV commercial flashing in your eyes for 6 hours. Seat was broken and did not recline. I had a tight connection to make (20 minutes) and upon asking if they could call the gate or help me deplane quickly, stewardess's response was that "there are other flights tomorrow". Very unhelpful. It worked out, because my connecting flight was cancelled. At which point United told me they could get me on another flight FOUR DAYS later. Or a 9-hour bus to my destination two days later. Yes, a bus. So I ended up taking another flight two days later to a destination three hours from my original itinerary and renting a car at my own expense. Worst flight experience ever -- I will never fly United if I can't help it."
Pros: "not much"
Cons: "rude lady"
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Pros: "No Lufthansa?!"
Cons: "No Lufthansa?!"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Pros: "Roomy seats"
Cons: "Have to pay to watch movies"
Cons: "My flight had 90 minutes delay."
Cons: "The seats were the worst ever. They would not recline and the un detachable pillow on the seats were even more uncomfortable."
Cons: "Booked a seat and paid for it then got moved without any notice."
Cons: "$8 to have any entertainment. No power available for personal entertainment."
Pros: "The notifications via apo"
Cons: "My connecting flight was cancelled when I got to Dulles, all of the passengers had top make changes to flights on their own, I was placed on standby twice, so I didn't have time to stop and eat, and I finally got a flight, there wasn't even food to buy, only snacks, I got terribly ill, because I went about ten hours without eating. My connection was changed to Austin, where I had a layover then tooto San Francisco. This allowed me to get at 7, local tone instead of waiting until ten local time. My flight got in so late, I was unable to drive the additional 4 hours I was supposed to, so I had to get a room, because I arrived after being up for nearly 24 hours. Very disappointed in my arrival flight,I hope my flight home is better. Couldn't access the free entertainment on the app I installed the day before."
Cons: "Flight was delayed for mechanical reasons... Almost missed my connection in San Francisco. My bag got lost."
Cons: "Should have a better food than a very small bag of snacks. Should have some movies or series free to watch. United international planes are better for that"
Pros: "The Captain did a great job of letting passengers know when to expect turbulence ahead, time of arrival (we arrived early), etc. Crew was friendly"
Cons: "Complementary food selection was poor - would like to see healthier snack options (100% all natural, organic, etc.) and allergy alternatives (gluten free, soy free, non GMO, etc). Seating was uncomfortable (economy class) and AC adapter plug was loose (iPhone charging adapter wouldn't stay secure in outlet below seat) Wasn't seated next to my spouse although tickets were purchased at the same time (on same transaction)"
Pros: "2 hour delay leaving Dulles for a multitude of constantly changing reasons"
Pros: "I have RLS, & usually am in agony after 1 hour of sitting, even with pills . The ride was so comfortable I made it 5 out of 6 hours without pain . The higher seats in the larger plane were a lifesaver ."
Cons: "The zesty ranch snack burnt my mouth, maybe have a substitute.?"
Cons: "Three hours delayed"