Daily cleaning, installation of cabin HEPA filters on flights from Washington Dulles Intl to Sao Paulo
|April||Best time to beat the crowds with an average 31% drop in price.|
|November||Most popular time to fly with an average 29% increase in price.|
Average price round-trip
|$1,014||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Foreign nationals are allowed to enter Brazil by air. This is subject to regular entry requirements.
Brazil has suspended flights from the UK.
The entry of foreign travelers staying for up to 90 days is currently permitted.
Travelers must present a medical certificate with a negative COVID-19 RT-PCR test result issued within 72 hours prior to departure. Children under the age of 2 and children under the age of 12 traveling who are accompanied by adult(s) who have proof of a negative test are exempt from presenting a COVID-19 RT-PCR test result.
Travelers and airline crew must complete a Traveler's Health Declaration Form within 72 hours of boarding and present it upon arrival.
The Brazilian government recommends those experiencing COVID-19 symptoms to self-quarantine for 15 days.
Airline crew are subject to quarantine at a hotel until their next flight.
Travelers are allowed to freely transit as long as they do not leave the international airport area and have a ticket for onward travel.
There are currently 5,937 active cases of COVID-19 diagnosed in BR and 4,568 deaths as of Jan 12 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 13h 06m.
In the past 3 days, the cheapest one-way tickets were found on LATAM Airlines ($265) and Multiple Airlines ($337), and the lowest round-trip tickets have been found on LATAM Airlines ($565) and Copa Airlines ($656).
For Washington Dulles Airport to Sao Paulo, Friday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Sao Paulo back to Washington Dulles Airport, the best deals are generally found on Saturday, with Tuesday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Washington Dulles Airport to Sao Paulo.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Sao Paulo from Washington Dulles Airport is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Sao Paulo with an airline and back to Washington Dulles Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Sao Paulo from Washington Dulles Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Attentive service"
Cons: "Food sucks,"
Pros: "Only the price of the ticket."
Cons: "Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group."
Pros: "The crew"
Cons: "Seat, food and the delay"
Cons: "The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!"
Cons: "Aviões muito velhos e comida muito fraca."
Pros: "Delayed my trip 10 hours"
Pros: "Flight attendants were friendly food was good"
Cons: "Hard to understand announcements and directions"
Pros: "Excellent seating, entertainment, and service."
Pros: "Entertainment was great, snack was good."
Cons: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Cons: "They cancel my fight woñithout notice"
Cons: "It was delayed."
Cons: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"
Cons: "Food was bad. Over cooked"
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Cons: "Seat was ahead of the emergency row so it didn’t recline. Was super uncomfortable and it would have been nice to get a heads up that the seats wouldn’t go down."
Cons: "Check in at Dulles was chaos, even though we had completed online check in and just needed to do our luggage drop. I am pregnant and was carrying a 2 y/o toddler and had no preferential/priority treatment. Though we arrived 2+ hours before our departure, we only just made our flight. Ground crew were unfamiliar with Brazilian laws on entry for citizens with expired passports. Our bags never left DC and we received them over 72 hours later in Sao Paulo, after much confusion. We were not offered any means of compensation for this inconvenience."
Cons: "The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier."
Pros: "Everything !!!!"
Pros: "I loved the in flight entertainment that reminded me of JetBlue."
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "The plane was brand new and the crew very helpful!"
Cons: "I didn't like the "sandwich" which consisted of a bread with a small piece of ham inside (no cheese!) Very poor and tasteless."
Pros: "Smooth flight."
Cons: "While the plane was hardly full the seats were awful and overnight painful. I was served a sandwich which was moldy."
Pros: "Seats were comfortable, staff pleasant, food fine and flight on time."
Cons: "Clear day, but bumpy flight."
Pros: "The service is great."
Cons: "There are no vegetarian options on flight."
Pros: "Nice Avianca flight crews and ground crews on all three flights. All flights on time. All seats had good leg room. Soft landings."
Cons: "I didn't know where I should go after Customs in Sao Paulo, Brazil. I was connecting to a domestic flight to Goiania, Brazil, so I needed to drop off my checked bag somewhere to be sent to the plane's cargo. I went to the check-in desk for Avianca, and then they pointed me to the nearby bag drop-off area, which had a 45-minute line. The time wasn't too important for me in that I made it to boarding 25 minutes before the flight--the part that would have been better would be to have on the itinerary that I go to the Avianca check-in/bag drop-off area in Terminal 2 after Customs."
Cons: "The Service of The tripulation they didnt give US a greeting at The begining of The flights not even at The end of The fligth it was my first flight in avianca and The last because i never met The captian he never intruduced him self"
Pros: "Everything, really good company"
Cons: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."
Cons: "The original flight was booked to dec 11th 2016 at 10:20am. On dex 9th at about 10pm i got a text message and email telling that my flight was rescheduled and asking me to call Avianca. So i did, and my new flight was booked to leave 2:18pm, arriving in Salvador at night. I asked for options, they offered me a flight at 6am and another at 8:30 am. I said that i would talk to my party and return the call, and we choose the 8:30 flight. When i called back, they said this flight had only 3 seats (we were a party of 6 adt, 1 chd and 2 inf). In the avianca site they were offering the flight for the whole party, but, of course, with a higher rate that i paid in june. The person said she coulndt book it for me, and i should call the SAC (client service) to try to solve the problem. I called the SAC and after 40min in the phone they were able to put everybody on the desired flight. I felt that they were trying to rebook us on a cheaper flight, letting the seats with highest fares to be sold to someone else. Since it was their fault the flight changing, i think it was a bad experience in my first flight with Avianca. Probably will avoid them in the future."
Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"
Pros: "Great trip. Boarding was efficient. Small plan for a long trip. Seat was comfortable, but on an A319 for a 5 hour trip is stretching it. Either way the crew was great and the service was good."
Cons: "La aerolínea muy bien , pero en el aeropuerto el dorado la atención de todos los funcionarios es PESIMA"
Pros: "The food"
Cons: "Everything was fine except the lack of` air conditioning at boarding time"
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Pros: "To do the right maintenance to the plane because I couldn't use the earphones. The plug of the previous earphones was broken and a piece of it was inside the hole."
Cons: "Lack of supervision, because I had: (i) long delays to receive my bags with not explanation at the begining. Later on the "supervisor" told us that some of the bags were left on the road and we had to wait until a belt was available and (ii) in the maintenance of the plane in regards with the seat equipment."
Cons: "I can not request upgrade for my wife, because we had different code locators. I bought my ticket after my wife. I dicided to request a downgrade."
Pros: "The trip in general was great!"
Cons: "Getting the bags too way too long ; after a long flight, will be nice to get out of the airport faster."
Pros: "Avianca is always nice people. very Respectful"
Cons: "it was very dissapointing that the airline changed the aircraft in two of my flights. first it was a B787 from Bogota to Sao Paulo, it was changed for a A330....and after they changed the A330 which was my flight to Lima from Sao Paulo for a A320 and it was very unconfortable for a long haul flight."
Pros: "Everything, on time. Attendance flight customer service"
Cons: "No comments"
Pros: "I was able to stay in an aisle seat. The flighd didn't have much turbulence. The landing was very smooth."
Cons: "Flight atendants weren't much friendly. Boarding process took a lot of time to complete and during this time it was warm inside the airplane."
Cons: "There was no one in first class and they wouldn't let older people or pregnant women go there for more comfort. I think that is really greedy."
Pros: "Leg room."
Pros: "The service was good, the employees were so polite and helpful."
Pros: "good service"
Cons: "check in process, boarding were a mess we spend one hour on board waiting to depart"
Cons: "There was a large couple that boarded the plane at the last moment, the flight attendant escorted them to their seats which was right next to me. I got up so they could sit down and they covered half of my seat. The flight attendant saw this but still told me to sit back down. I tried to explain to him that the lady was sitting on top of my seatbelt and halfway on my seat. I was told again to sit down. Trying not to cause a problem I just tried to sit down. My entire right side was in Constant contact with her entire left side of her body. Once we got started taxing the flight attendant walk by I stopped him and explain to him there's no way I could do the entire flight sitting like this. Luckily there was an extra seat that he was able to move me too. My issue is I do not understand how this was not prevented so that it would not be an issue. There were plenty of seats available they could have told her and her husband who were both very large they had to buy two seats. Or there was business-class seats available that they could've been put in."
Pros: "Was great"
Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."
Cons: "I had to call their reservation center three times in order to receive an electronic ticket. The last call at the checkin counter. I finally receive it 1 hr before ETD."
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"
Pros: "On time"
Cons: "Seat did not recline"
Cons: "No private enterteinment"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Provided food- even on short trip from Panama City to Bogotá."
Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Pros: "The aircraft was a new 737-800 series with an entertainment center, the meal was decent and the crew pleasant and professional."
Cons: "Copa does not permit one to make a seat selection at the time of booking - the seats assigned to us upon checking werenot together and in the back of the plane. As Silver customer with United Airlines I would hope for a better choice or what then is the value of the Star Alliance? I likely won’t fly withCopa again. Also, they did not offer hot tea as a beverage selection."
Pros: "fast check-in at Washington pick up luggage at final destination (Lima) clean planes"
Pros: "It was my first time using Copa, I travel often, I was surprise by the friendliness of the crew, the entertainment was great,"
Cons: "The food quality should be better"
Cons: "air condition is too strong. Caught cold because of short of blanket"
Pros: "The staff was very friendly. The airplane was clean. Boarding was organized and orderly"
Pros: "comfort and food/beverages"
Pros: "Excellent service"
Pros: "Boarding was quick and smooth"
Cons: "My tush hurt a bit on those seats"
Pros: "Boarding wa son time and smooth"
Cons: "The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor"
Pros: "My first time flying with Copa and I really enjoyed it. The staff was kind, the on flight meal was great and I really liked the entertainment device for each person on the back of the chairs."
Cons: "select a seat when you buy your ticket, and make sure you checkin and get your boarding pass as soon as possible."
Pros: "The people were friendly and professional. Everything was as expected. The ticket cost was about 200.00 more dollars than the other discount carriers but they did not include any baggage. When I compared apples to apples and looked at the 2 bags I wanted to check the price was within 20 dollars ant the Copa flight was at a better time. The Copa flights had food service and the meal was good, chicken and pasta. Would it have been worth 10.00 at the airport? Yes it would have been. 1 meal each way would more than make up the difference. All in all the flight worked out to be at a better time with friendlier service and an equal or better value for my total cost. The flights were on time. Nicely done."
Pros: "We left on time and the crew was very nice and professional. Loved the fresh fruit for breakfast."
Cons: "The seats were not very comfortable for business class. I liked the space and width but the seat and headrest were very hard. And the bathroom in business section was the smalllest ever on an international flight."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "The food choices are limited foe vegans."
Pros: "I liked everything"
Cons: "After reporting that things were stolen...Copa deny my claimed."
Pros: "Yet to be found"
Cons: "Long flight with no breakfast, poor selection of movies"
Cons: "Entertainment system did not work. Some seats had them others did not. Mine did not work."
Pros: "plane was comfortable"
Cons: "Flight attendants weren't polite"
Pros: "Everything went well. It was nice that the flight was not overcrowded and there was room to sit comfortably."
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "The crew was very helpful and friendly."
Cons: "seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight."
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Cons: "No hubo buen entretenimiento ni alternativas y en el viaje de vuelta faltó el café en un viaje de cuatro horas y cuarenta minuto"
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"
Cons: "The flight attendant was rude."
Pros: "Attentive crew members."
Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."
Cons: "I was unable to travel with three suitcases, despite the fact that I was willing to pay for the third bag. I had to put some of my stuff in another bag and was charged overweight. What infuriates me is the fact that at no point of the web check in process I was warned about this. No warning, no email, nothing. I am never using Copa Airlines again and I am warning everyone I know not to use this third-rate airline ever!"
Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."
Cons: "Sat on tarmac for 5 hours"
Pros: "Everyone was really helpful"
Cons: "We were delayed for a long time without much information given. I arrived 18 hours late to my destination and missed many important appointments."
Pros: "El entretenimiento y la atención de la tripulación"
Cons: "El abordaje debería hacerse de atrás hacia adelante, ya que es incómodo para los que estamos en lis asientos delanteros del pasillo cuando pasan los viajeros con carteras o maletas grandes También me gustaría que este cuestionario fuera en español"
Pros: "Plane was very new and clean. Love the individual TV units on the back of chairs"
Pros: "I was so exhausted from my previous delay that I slept the whole time. The plane was nice and seats were comfortable. The entertainment and food looked good, but I didn't eat or watch as I slept the whole flight."
Pros: "Their efficiency and courtesy. And they handled our travelling with two cats with real professionalism."
Cons: "All was good!"
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Cons: "The flight was late"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Cons: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Cons: "TV at each seat"
Cons: "Better aircraft and personnel should smile and be more friendly"
Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Cons: "more seat space and padding, no charge for soft drinks"
Cons: "Flight attendants rude and lack of cleaning in the toilets."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Cons: "Old aircraft Business seat narrow"
Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "On board entertainment"
Cons: "Breakfast is too early, as soon as take off they serve. it should be before landing."
Pros: "It was very fast to board, and the landing was great"
Cons: "No entertainment, no free snacks"
Cons: "Desorganização do embarque e atraso na saída"
Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Cons: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Pros: "Staff is on top of everything on every aspect, from beginning to end. My favorite airline, far away from the rest, crew seems eager to help and make your trip the best possible experience."
Cons: "Everything was great."
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Tryp Hotel at GRU"
Cons: "We should get some sort of refund. Just food and hotel is not enough"
Pros: "I enjoyed the customer appreciation the crew showed, at all times. Catered my vegetarian diet and their food was exceptional!"
Cons: "Had minor technical problems with my headphones. However, my flight was not crowded and was able to use the empty seat next to mine to watch a movie."
Pros: "Punctual, clean, courteous , good entertainment, steel cutlery."
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "The food was really good. The service was good as well. The movie selection was very good."
Cons: "Economy seats are really uncomfortable for long flights, my knees suffered."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "Bad services, bad food, No enterteiment services available."
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Pros: "Very professional crew. Not a stressful flight. Great fare to Lima, Peru. Definitely will use again."
Cons: "The seats are not the most comfortable. Durable for 7 hours."
Pros: "They have all the boxes checked. It is what you would expect from a coach flight."
Cons: "They ran out of overhead baggage space pretty quickly. I found a spot several seats down, but I'm not sure everyone else go in."
Cons: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."
Pros: "The movie choices are endless!"
Cons: "I wish I was told about the Lan app to download before we took off"
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "It feel weird to have the crew discussing their personal things/stories while selling the on board duty free."
Pros: "Nice people and good food"
Cons: "The tv stopped working halfway through flight"
Cons: "Poor food and drink service. The entertainment system was antiquated."
Pros: "fast efficient boarding.. quick flight..comfortable"
Pros: "Entertainment was good. Ground attendant at LAX was helpful and understanding at least..."
Cons: "Everything else. For starters, I purchased a ticket from LAX to Kiev with a 2 hour stop in Toronto. AIR CANADA never informed me I'll need an eTA and I had to do it under pressure of missing my flight at the airport. Connection was awful as well. My luggage never arrived to Kiev...."
Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Pros: "Friendly crew."
Cons: "No hot water available so no coffee or tea. CRJ on a "western commuter" route is highly unusual."
Cons: "There needed to be vegetarian options."
Cons: "AC would always delay"
Pros: "Crew was friendly"
Cons: "Not as nice as the flight to and from Honolulu"
Pros: "No food , no entertainment options ."
Cons: "Have the option to purchase food on a 5 hour flight ."
Cons: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Pros: "Smooth flight, mostly friendly staff, good food"
Cons: "We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it."
Pros: "Crew was friendly and helpful. On time flight"
Cons: "Food is just so-so"
Pros: "Space, food and entertainment"
Cons: "It was late 20min"
Pros: "Staff put in awful position to deal with upset clients Dealt with it as best as can be expected."
Cons: "Every time we have travelled from Chicago to Toronto, the flight gets cancelled. Had to leave 0230 to get to airport only to find that flight at 0800 was cancelled. Ugh!"
Cons: "First flight was delayed so I missed my connection to Brazil, was left stranded in Toronto for 24h without a hotel or restaurant voucher."
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed"
Pros: "No entertainment Little to no food or drinks Some crew were rude"
Cons: "For the trip to finish"
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "The food and the crew"
Pros: "I liked the care, the kindness, and the help"
Pros: "Husband uses a walker and staff assisted him as much as possible. All in all it was a good trip. I still prefer to fly Air Canada."
Cons: "Flight cancelled. No reason. Said Pearson runway repairs"
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "The new airplane 787 is really a nice airplane"
Cons: "The flight delayed 1:45, making me lose my connection"
Pros: "service, friendly attendants, amenities"
Cons: "AIr Canada lost my luggage and the return flight was late"
Cons: "Numerous people had oversize carry on luggage that should have been checked. The passengers like me had smaller than regulation carry on but there did not seem to be room in the overhead compartments."
Cons: "They didn't let me board because I changed the original return ticket paying with a different credit card (still mine)...although they processed the payment and sent me a confirmation ticket"
Pros: "Crew was professional and friendly."
Cons: "No video on an international flight without an iPad or other device (with the app that want warned about until after boarding the plane) and even then the available selections were bad."
Cons: "We left late in a plane with little air, got to Nashville and had to sit for an hour on the runway in a hot plane due to hate not ready. Clearly not staffed properly as there were multiple open gates in plain sight."
Pros: "Preflight very convenient."
Cons: "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."
Pros: "Good seats"
Cons: "Luggage was lost from Vancouver to Seattle with absolutely no communications and I had to chase it's whereabouts the next day"
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Pros: "The crew was kind, helpful and expedient in their work"
Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."
Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"
Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."
Pros: "I liked that the flight was not completely full. we had a hard touchdown"
Cons: "1. These days, I have come to expect a complimentary in-flight entertainment system on international flights. This flight had nothing whatsoever. This is ok, but the customer should be warned when making the flight reservation so they can choose whether to bring an ipad along. 2. Food and service were not as good as a recent Air Canada return trip from Roma to Vancouver which had a first rate crew, food, and complimentary beer. 3. The plane was much older than the recent return trip I had and the air was much more dry."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Cons: "The flight was 3 hours late. At some point we boarded the plane then asked to disembark it as we were still not ready for take off. They told us there were some weather issues in Toronto ... I looked at 3 different weather channels who said that the weather was mostly clear in Toronto with a few scattered showers."
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The service was good"
Cons: "There was no entertainment."
Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"
Cons: "Flight was delayed four hours. After landing, sat on the runway for one hour waiting for a gate. horrible."
Cons: "The entire Air Canada computer system was down for 45 minutes, and we had to run to make our connection, which we barely did. If the entire system is down, why don't they put a 45 minute hold on the flights since they know that everyone is late? Plus, one of the representatives gave us false information."
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Cons: "It was warm in the aircraft the entire time. Right after we departed beverages and food was served. A small thin cup was offered for a beverage. We were on the plane for 5+ hours (including a delay at the beginning). The beverage cart never came by again only a stewardess once with a liter square bottle and cups for water. I was parched upon arrival to Toronto."
Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Cons: "Never made it to destination"
Cons: "Poor WiFi. Poor video. Very small seating"
Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "We liked our friendly and attentive flight attendants, and our safe travel to our destination. Thank you!"
Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"
Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."
Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"
Cons: "Old plane and was not clean."
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."
Pros: "Great flight"
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
Pros: "Meals, for a coach ticket, were surprisingly good."
Cons: "Flight got camcelled made me late to duty station"
Pros: "No connection anywhere, efficient direct flight, on time, and comfortable"
Cons: "There wasn't anything that I didn't like"
Pros: "The flight attendant was excellent. Much better than most of your other ones."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Pros: "Entertainment options were varied and kept the flight interesting."
Cons: "The check in process did not allow us to select seats until we got to the airport so we had to sit separately."
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Older plane. Entertainment was poor and limited. Food wasn'the good."
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Pros: "that the plane landed in one piece"
Cons: "it was late 1.5 hours it badly was overbooked hand luggage hysteria lack of aircon while on the ground overall attitude of crew"
Cons: "The plane was old. Entertainment screen too small and no way to restart a show. No AC power sockets at chairs. I was sitting at back of the plane and at the time food came there was no choice - they ran out of food options. Also, the plane storage bins were too small to fit small bags."
Pros: "Lots of movies and shows plus constant tracking info."
Cons: "Closeness of seats and worn out touch screens on seat backs resulted in people behind us constantly kicking and pounding on our setbacks throughout the flight. Cleaning crew did not do a thorough job, leaving trash and used chewing gum on floor from previous flight."
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there. My baggage did not reach with me and they promised to deliver it with in next 6 hours and it turned out that they took more than 18 hours to deliver my baggage to my home. My entire day got wasted waiting for this baggage to reach me. Poor communication made me wait and watch the door every hour. I tried to reach and get some information on when that baggage would reach me but no body knows."
Cons: "Small cramped plan. Seats did not recline."
Cons: "Flight was canceled and announced at midnight"
Pros: "The mango sorbet"
Pros: "Crew were gracious & helpful. Plane left and arrived on time. Frequent offers of beverages."
Cons: "There was no space for legs and feet. Rows are too close together in economy. Only my left foot could extend forward - a metal box was bolted to the floor where a right foot would go. Seatback pockets with magazines, headphones, etc take space that knees require. Then when my front neighbor fully reclined for 7 hours, I was really pinned in (middle seat of center section). It can't be healthy to be physically restricted for so long. Very uncomfortable. Ryanair seats packed this close (for much shorter flights) don't seem to have floor obstruction, and eliminate the pockets and recline features which helps."
Pros: "Upgraded active duty military member to economy plus!"
Pros: "Good stuff Dave"
Pros: "Was pleasantly surprised by leg room in coach"
Cons: "More water needs to be offered more often"
Airlines flying from Washington Dulles Intl to Sao Paulo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington Dulles Intl to Sao Paulo
Masks required on board, masks provided on flights from Washington Dulles Intl to Sao Paulo
Social distancing seating
Middle seats unavailable to book on flights from Washington Dulles Intl to Sao Paulo
Testing for antibodies, testing for symptoms for flights from Washington Dulles Intl to Sao Paulo
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