Pros: "Great service and comfortable ride excellent staff"
Cons: "Cannot expect better service"
Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Pros: "Being on time"
Cons: "Nothing you guys did great thank you so much."
Pros: "Boarding and crew great!"
Cons: "Seats extremely narrow"
Cons: "Squishy space and very late flight unfortunately"
Cons: "Seats were really old and outdated"
Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "Great attentive service, good food and in-flight entertainment"
Pros: "Comfort, service food and entertainment. What more can you ask for."
Cons: "Nothing. ]"
Pros: "Nobody are better hosts than the British. Great service, lovely people."
Pros: "Sharp good atention in counter"
Pros: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Pros: "Lots of leg room, even in economy."
Cons: "Entertainment choices were a bit sparse."
Pros: "Service, meals, friendly and attentive FAs"
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Cons: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."
Pros: "Legroom, lovely staff and all round good flight"
Pros: "The selection of entertainment"
Cons: "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."
Pros: "Lovely food and staff. Lots of food."
Cons: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Pros: "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Cons: "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"
Cons: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Pros: "Crew was professional."
Cons: "Couldn't stretch my right (window side) leg. Display quality was poor."
Pros: "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Cons: "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Cons: "Very small leg room"
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "I thought the food was mediocre for business class"
Cons: "My headphones and those of my neighbors did not work."
Pros: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Cons: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "courteous attendants"
Cons: "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."
Pros: "Food, crew and overall experience was good"
Cons: "Got assigned seats all the way in the back. They were comfortable but would have preferred better seats."
Pros: "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Cons: "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "The service went a mile farther. It is my favourite airlines!"
Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"
Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Pros: "All the meals and movies included"
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "It was on time, and the crew was welcoming and helpful."
Cons: "The lack of healthiness of the snack--mostly sweets."
Cons: "Seats are small and not good for one's neck"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Cons: "Took forever to wait in line to board this relatively small plane."
Cons: "Aircraft was too warm. Needed more air!"
Cons: "Better allergy aware food."
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Pros: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Cons: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "Crew really was cheerful and happy"
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Pros: "Crew was helpful and food was good."
Pros: "Great food and bev service"
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "The flight"
Cons: "The flight"
Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"
Pros: "Good food, prompt service. Kind crew"
Pros: "Military boarded first"
Cons: "Disabled US Veterans should be allowed to board with active and retired military"
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Cons: "staff wasn't very friendly"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "The vegan meal was not good"
Cons: "No wifi, no leg room"
Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Jet airways sucks"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Cons: "Information on arrival time was not correct"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Crew were great"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Cons: "There was no wifi on flight"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Crew was good"
Cons: "No reading light in my seat..."
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "The flight was great."
Pros: "Good multi media access and content"
Pros: "Comfort economy well worth the extra."
Pros: "Everything. Staff incredible."
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "We love the flight all the way"
Pros: "The seat was good and the service was spot on"
Pros: "Crew was courteous and helpful. Boarding was good. Planes were on time."
Cons: "Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance"
Cons: "On both flights the crew was not very friendly of helpful. No good, Except a tiny bit for the kids on a second shorter flight. And we had to pay for Wi-Fi, 12 whole dollars! A real rip off. We’ll never do Iceland air again"
Pros: "It was on time"
Cons: "Providing food/meals would be good"
Pros: "Crew was great"
Cons: "My video screen did not work well"
Pros: "Nice clean plane, more roomy plane than first flight from Toronto"
Cons: "Got email night before that flight had cancelled or changed. Ended up on a flight on United. Got to my destination as scheduled."
Pros: "Larger plane with more room"
Cons: "Boarding was a mess, no rows called; no one at the help desk."
Pros: "We made great time and it was a short flight. Entertainment options were wonderful."
Cons: "Still felt the seats are too small. Foot room is not really enough. Can’t fit my carry on under the seat."
Pros: "Departure from Reykjavik was delayed by about 15 minutes. The flught was not full so I had a spare seat next to mine to stretch s bit"
Cons: "More communication on delays would rsse strees on passengers"
Cons: "I thought it was quite cold during the flight."
Pros: "Nothing to add, all as expected."
Pros: "So much more legroom than I'm used to for a budget flight! I was so comfortable and there were plenty of options to keep me entertained on the flight."
Cons: "Boarding was a little chaotic and food/wifi was expensive, but would definitely book them again!"
Cons: "Overhead bins too shallow. Seating cramped."
Cons: "Had to call the 1800 number before my flight. I was on hold for over 2 hours, literally. Obvious that this company does not care about customer service."
Pros: "Friendly flight attendants."
Cons: "No space under the seat in front of me. Very little leg room. The airport gate was chaos."
Pros: "Direct flight"
Cons: "There is only a serve of drink, headset need to pay"
Pros: "They were on time"
Cons: "They forced us to check a bag that we did not need to check for the first flight, and they ultimately lost the bag at our destination. Did not receive the bag for 12 hours after we landed. They also had us boarding outside exposed to freezing rain and wind for 10+ minutes. No organization tot he boarding process, it was a free for all. People were getting soaked and frustrated."
Pros: "The plane was very nice and comfortable."
Cons: "The airline didn't serve any food. I'm a female at 5'7" and the leg room was a little tight"
Cons: "No food, 3 hpur flight"
Pros: "The short lay over"
Cons: "Boarding and then having to wait for 40 minutes on the runway"
Pros: "They did not even provide snacks on the plan. This was okay, but wasn't aware of this. I also LOVED that if no one is sitting next to you, you can move the arm rest to provide more space."
Pros: "I'm a European tour and booked a flight from Reykjavik to Amsterdam, I received an email to make an offer to upgrade and I quickly jumped at the chance. I received an email 2 days prior to departure that my offer was excepted and I would be upgraded to economy comfort. Economy comfort is between First Classe and economy and the cool thing about it is that you get treated as if he had a first class ticket. I had access to the lounge which was amazing, the spread out was wonderful he sat in the choices plentiful. Reykjavik is a small airport therefore it's a busy airport, what do you economy comfort I was able to use the saga class lane and I checked in less than five minutes whereas the regular lane was backed up. I was able to board along with first-class passengers and the lane was short which I love. Overall it was a great experience and Icelandair will make you a trip even better if you fly with them first class or economy comfort. I highly recommend them and I am definitely flying with them again."
Cons: "The breakfast menu was limited but since I had the economy comfort upgrade,it was free so I can't really complain since I had the economy comfort upgrade."
Pros: "Crew was very nice and efficient"
Cons: "No TV or wifi or USB plug-in, no air over seat. That was a drag. There is no food on this flight, not even for purchase"
Pros: "No issues."
Cons: "No issues."
Pros: "For the money it was pretty good. Things ran on time, getting on the plane on the tarmac was a new experience for me, as I've never been to an airport as small. That was a bonus tho, being small it was really easy to navigate!"
Cons: "The seats were rather uncomfortable, seemed like an older plane and the cushions didn't have much padding left in them. There was also a ridiculously loud and drunk group of folks that sat right next to us. The staff didn't seem to think their behaviour was disruptful. Most of the stewardesses seemed to be really freindly towards them even though it was fairly obvious that they were really loud and getting really loaded. Don't get me wrong, I appreciate a party, but not on an airplane with next to no space. My partner got a view of a man's behind the almost the whole flight as they he was standing the aisle for most of the trip. Just seemed a bit strange to let the group go through what appeared to be cases of beer that they brought on."
Cons: "No leg room, two bathrooms not working"
Cons: "No food on flight"
Pros: "Flight in Saga Class was excellent."
Cons: "Bus from boarding area to plane was not the best experience --- like LHR 40 years ago. Also, my checked bag apparently did not get transferred at KEF."
Cons: "Never got to Reykjavic"
Pros: "I greatly appreciate that this connecting flight waited for me since my first flight had been delayed. The crew was very friendly and helpful. Same great free movies and TV shows offered on all flights. Also free check in if 2 bags is great (didn't use it this time but I have before)"
Cons: "I again am very disappointed that Icelandair no longer provides complimentary meals for their trans-Atlantic flights. I believe it greatly decreases the overall quality of the flight experience."
Pros: "Seat is comfortable , nice blanket"
Cons: "Super old movie, no food include"
Pros: "Staff was friendly and accommodating, new flight was booked immediately after being cancelled"
Cons: "Our flight was cancelled, missing our 10+ layover in Iceland and trip to the blue lagoon. We missed arriving to Amsterdam for our friends birthday and ended up getting there the next day. The most dissappointing and quite frankly ridiculous part was that after being on hold for 2 hours Iceland air refused to upgrade our seats to first class after such a huge inconvenience. We boarded the plane and the entire first class portion of the flight empty!! This makes zero sense to me. Iceland air should seriously reconsider their upgrade policies. They would rather have first class be empty than make their customers happy! We were even willing to pay extra."
Pros: "Leg room was adequate and crew were generally helpful and friendly."
Cons: "Crew not showing up for flight until a few minutes before it was expected to depart. Lack of communication to travelers about a jet bridge problem. No attempt to make up lost time when the flight left an hour late (happened twice on the same trip)."
Pros: "This flight was better. It was quicker and the staff were helpful and more friendly."
Cons: "The entertainment on this flight was limited. Also there was no organization to the boarding process, everyone just boarded randomly at the same time."
Cons: "No sign for business/economy at gate."
Pros: "Leg room again was spacious."
Cons: "Everything just about!!! They were delayed by two hours twice, they took off an hour late as well, then baggage took over and hour to come out after arriving at my destination. The seats are supper in comfortable I couldn't fall asleep and my back hurt so bad. I was offered no food or drink my whole flight."
Pros: "Plane wasn't full, had a little room to move!"
Pros: "The plane was new which meant new entertainment system and seats."
Cons: "It took over 30 minutes for our luggage to arrive on the conveyor belt."
Cons: "We had an 8 hour layover due to missing our connection."
Pros: "Mostly on time"
Cons: "No food or drink amenities"
Pros: "It was great to have free drinks but food is also nice. Be prepared to pay for your food or bring along something for the ride."
Cons: "No food included in the price of the ticket."
Cons: "Plane time delayed 30 minutes and on top of that once they opened the gate there were still long waits and a shuttle that needed to be taken to plane. Plane was boarded and took off later than expected and landed at final destination later than expected. Overall, both flights included, it was a very painful first experience using iceland air."
Pros: "The crew was polite and helpful!"
Cons: "The seats were stiff and somewhat uncomfortable."
Cons: "We had to wait 7 hours to take this flight. So after 7 hours... WE BOARD 1 HOUR LATE. Are you kidding me? This seems to happen with all IcelandAir flights. We were boarding late because we had to wait for the arriving passengers to walk through the gate first. I guess there is not enough room for people to walk in and out at the same time. Then we had to take a bus to the plan."
Cons: "Lines and more lines. Little to no information to travelers. Reykjavik airport very disorganized."
Cons: "Our suitcases got lost and there was an hour and a half delay on this flight"
Pros: "Comfortable seat"
Cons: "Having free snacks"
Cons: "With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after."
Cons: "They charge for coffee and soft drinks and have no snacks complimentry"
Cons: "One world flight that charged a platinum customer for luggage. That’s unbelievable!"
Cons: "The seats are too small no entertainment No fast track for business class"
Cons: "British Airways just get the basics right. One carry on one personal item. Friendly staff. Comfy seats. Honestly I don’t know what more I could ask for outside of USB ports."
Pros: "Great flight attendants."
Pros: "The flight crew"
Cons: "Never board check in luggage at lcy, they don't know what to do with it"
Pros: "Crew very professional and staff well informed."
Cons: "Feels like a bus in the sky. Same device as Ryanair but not on time."
Pros: "We arrived 20 early in AMS and departed LHR 5 min behind schedule"
Pros: "Again, I liked that we reached our destination safely."
Cons: "Because of the almost 3 hour delay, almost all of the passengers on the flight missed their connecting flight. Including myself. I was moved to a flight four hours later Finally, the last leg of my flight was again delayed 55 minutes and I ended up on a very, very crowded flight and getting to my destination at almost 5pm instead of 9am.... missing a whole day of activities. What did I get as compensation from British Airways? A 5 pound coupon for 'light refreshment' for an 8 hour inconvenience. Brilliant :|"
Cons: "My flight was changed to a later flight without giving me a reason. I was never given the option of why this happened. As a result i missed my meeting."
Cons: "No complimentary drinks, even coffee"
Cons: "Tight squeeze. No leg room. No complimentary snacks or drinks. Plane was slow to leave and take off."
Cons: "Had to wait around while waiting forever to learn about gate. Were told that gat would be revealed 45 min before flight. It came about 20minutes before. It was a little harrowing."
Pros: "We got nothing:-(!"
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Pros: "Gatwick is very well organized, making the boarding process very smooth. The flight to Amsterdam is short - only an hour. And the crew was friendly and efficient."
Cons: "Not even a cup of coffee anymore - low cost carrier behaviour against full price fare. KLM is much better"
Pros: "Great for traveling for the first time with my toddler! The staff were so nice and helpful."
Cons: "The flight staff of my flight to Amsterdam were horrendous. I was in an aisle seat and was woken up by the drink cart hitting my leg and a hot coffee being poured a good 7 inches from my face. This was not acknowledged or apologetic. They also took drink orders by shouting. They were easily the loudest people on the plane and made the flight way less comfortable than it could have been."
Cons: "Carrier was small. Crew could have been more helpful and courteous."
Pros: "Fsst board to front of plane."
Pros: "Both flights were on time. Funny comic relief safety film kept my attention. Friendly cabin crew member gave me a hot tea for free."
Cons: "No breakfast served in economy to my disappointment, there was no mention of that when I booked with Kayak. The seats are not too comfortable, with little legroom. The BA app did not show gate information when I needed it."
Cons: "Cancelled for no reason"
Pros: "Safety, fast arrival, interactive pilot"
Cons: "No snacks no entertainment"
Pros: "Good price, got to check a bag included in my fare ( always nice when on vacation)"
Cons: "For short Hall flights: You have to pay for any drinks (even non-alcoholic) which is kind of a shock especially if your use to USA airlines."
Pros: "seats were nice"
Cons: "no tvs"
Cons: "I dentertaintmentid not like the two hour delay. No snacks and no"
Pros: "Easy boarding, quick travel and smooth landing."
Cons: "Basic snacks"
Pros: "That it was on schedule"
Cons: "Having to be told to check luggage when I merely took what I was allowed. I felt that I was targeted because female and possibly thought I would not raise objection."
Pros: "Communication regarding weather problems"
Cons: "My luggage arrived 3 days after I did. Communication between baggage delivery service and BA baggage reps terrible. BA baggage reps never told delivery service the hotel room I was at was registered under another name. BA baggage reps gave me miss information each time I spoke with them."
Pros: "Did not make this flight"
Cons: "Did not make this flight"
Pros: "Fast flight"
Cons: "It took over an hour after clearing customs for my bag to arrive. Overall, I was in the airport 1.5 hrs before it arrived."
Cons: "Two big devaluations to oneworld emeralds: 1) boarding is totally unregulated: they call oneworld emeralds first but everyone just comes stampeding through and they don't check, 2) no free beverages in economy - even for Oneworld emeralds - the highest tier - despite just having had champagne in the first class lounge for being emerald. How does this make sense?"
Cons: "Our gate was not announced until 20 minutes before boarding. It was a little bit frustrating not knowing where to go, and then rushing to get there only to find out that boarding did not start on time."
Pros: "Great it was a short flight."
Cons: "Plane had no entertainment"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Pros: "Staff were professional and polite"
Cons: "Did not allow us on the flight one hour before scheduled time due to inability to check in."
Pros: "It went by quickly"
Pros: "Will never use Kayak again!"
Cons: "Will never use Kayak again!"
Pros: "The plane was comfortable and the flight went smoothly."
Cons: "I hated getting around Heathrow and didn't know what to do once I landed in Amsterdam."
Pros: "The crew was very friendly and the captain did his best to make up for a delay"
Cons: "There was a bit of stress during boarding with people unable to find luggage space - and at least one verbal argument between passengers"
Pros: "Fast and efficient"
Cons: "No drinks not even water without cost"
Cons: "They loaded us on the plane only to inform us that we'd be in que for an hour+... not acceptable. They should have delayed loading."