Pros: "Iberia is great"
Cons: "Great airline Iberia is great"
Pros: "On time Easy and no issues"
Pros: "Seats were comfortable and the crew was great."
Cons: "While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times."
Pros: "The facilitie to board"
Cons: "They no have entertainment"
Pros: "Premium economy is a great way to travel"
Cons: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Pros: "Flying these days is as bad as it gets. We made it, that is what I liked."
Cons: "Had bought a ticket that allowed me to check in a suitcase and to chose my seat. The choosing part does not happen as Iberia chooses for you the day before the flight and tells you you can change what they chose but for a price. Seems deceiving. Flight attendant on flight was rude to me and others."
Cons: "More space is needed for legroom."
Pros: "El avión estaba ok"
Cons: "A raíz de una huelga en Argentina que se declaró el 14/5 tardaron más de 10 días en comenzar a re programar los vuelos. El call center te da información falsa ya que no tienen idea de lo que ocurre. Re programado el vuelo para salir después de la hora 24 del día de paro, habilitaron 4 counters"
Cons: "More space and reclining seats please!"
Pros: "Food was pretty good."
Pros: "It was fine."
Cons: "Seats are a little crammed."
Pros: "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Cons: "Send emails reminders to offer web check in."
Cons: "Pedí un resumen del vuelo para ver lo que compré y nunca me llegó."
Pros: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Cons: "Very slow & chaotic boarding process."
Pros: "Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable."
Pros: "Friendly staff"
Cons: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Cons: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Pros: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Cons: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Pros: "Current movies, fliggt attendances were nice."
Cons: "Restroom got dirty, nobody cleaned them in the whole duration of flight."
Pros: "Crew was nice and I had a great flight with Iberia on my flight from Chicago to Madrid"
Cons: "I am 6 feet 180 pounds and I had absolutely no legroom was completely stuck in my seat can’t believe that a tourist class seat is this small with no legroom"
Pros: "That I arrived"
Cons: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."
Cons: "space between seats, too tight for my legs"
Cons: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Cons: "The lack of legroom is a lawsuit waiting to happen. I am 5’10 and my knees were planted firmly in the seat in front of me. I’ve had 5 knee surgeries so this made the tight squeeze even worse. Furthermore, the inability to move is cause of blood clots."
Cons: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Cons: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Cons: "dirty bathrooms, little space, the crew seemed tired and a"
Cons: "Entertainment Screens did not work. Charged for drinks."
Pros: "The time"
Cons: "The servicie inside the plane"
Cons: "The line at the checking counter in Rome was moving very slowly. The person at the counter was a nice person, though. I think they need more people there."
Pros: "It was fine, nothing special"
Cons: "The internet was very, very expensive! $35 for very very slow internet that didn't work half of the time. Also, before I departed from the US, the customer service rep at JFK made me purchase a refundable plane ticket for $2500, and charged me a non refundable fee of $35 for booking the flight for me ( I asked how to do it via the Iberia website on my phone and she refused to help me, and the website makes it extremely not obvious how to book a refundable flight). She said because my flight was one way to Europe I had to have an onward flight, even though I was traveling by car outside of Europe. She said that they would ask me for it at customs when I arrived in Europe. Well they have never asked me for this before, and they did not ask me this time either when I arrived, so this whole exercise was pointless. When I called to get my ticket refunded, they also charged me a $25 fee for refunding the ticket, which the agent in NY did not tell me about. So I just ate $60 for no reason. In addition, the customer service person was very rude about the whole thing."
Cons: "Could not board the plane as it was overbooked!!!!!"
Pros: "I enjoyed the food and entertainment"
Cons: "We were delayed so I had to run to my connecting flight. Got on, bags stayed in Madrid."
Pros: "Good movie selection"
Cons: "check-in very poor. Priority check-in was slower than the others. The attendant was unhelpful and had inaccurate information"
Pros: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Cons: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Pros: "Movie choices on flight, crew was also very friendly."
Cons: "Boarding process at MIA was disorganized."
Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"
Pros: "Quick, comfortable flight. Lovely crew."
Cons: "Food and beverage only available for purchase, nothing complimentary. No entertainment."
Pros: "great leg room and food"
Cons: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."
Cons: "Stewards keep trying to speak in Spanish to you. Every time again you have to ask to repeat in English."
Pros: "Madrid airport is seriously beautiful Flight departed on time Seats was lie flat and comfortable Food was best of any European business class"
Pros: "Thought the crew did a good job."
Cons: "3 people in my group; not seated together; given different boarding groups; I was TSA pre-check, they weren't. Food was horrible. Plane was cramped and DIRTY. In flight entertainment useless since small screen was too far away for me to see. Despite Iberia flight number, this was an American Airlines plane and crew."
Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"
Pros: "The aircraft was clean"
Pros: "Great selection of movies. Got food and was able to sleep some."
Pros: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Cons: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Pros: "Got to my destination safe and sound"
Cons: "Staff has bad attitude. Food was cold. Entertainment was awful."