Daily cleaning, installation of cabin HEPA filters on flights from Washington to Baja California Sur
Alaska Airlines, Delta and Aeromexico have all waived their change and cancellation fees on flights from Washington to Baja California Sur. Confirm policies on booking site.
Alaska Airlines and Delta do not allow booking a middle seat on flights from Washington to Baja California Sur.
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Scores according to KAYAK customer reviews
Cons: "NOISY, OBNOXIOUS OUT OF CONTROL CHILD IN BACK OF ME"
Pros: "Everything best airlines I've ever flown."
Pros: "The air gods and goddesses who looked after us"
Pros: "Very smooth landing"
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "When landing in Burbank, we were able to exit the plane from both the front and the back! Since I was sitting almost all the way in the back of the plane, this made it very easy for me to exit the plane quickly. The plane also wasn't full to capacity, so I was able to have an entire row to myself!"
Cons: "Our landing into Burbank was very rough! We came in very fast and it was quite a scary experience."
Pros: "Alaska Airlines is by far one of the friendliest airlines!"
Cons: "No closed captions --"
Cons: "I checked a bag and an small animal kennel that was empty. When I got to my destination, the kennel did not arrive. They could not locate it, but said they would have it delivered to my home the next day and they would give me some coupons. When it did not arrive the next day, I called and they said they could not find it. I explained that I had flown back to move the rest of my belongings and my cat and not having the kennel was now causing me to buy another. The agent said they would reimburse me for buying the new kennel, but I would have to call and get the number and submit the receipt. I understand they need proof, but I never received the coupons and don't feel I should have to jump through hoops due to their error. They should have reimbursed me for the $25 I paid to check the kennel and paid for a new one. Why would they think I would want coupons for an airline that could not keep track of one piece of luggage?"
Cons: "Only thing was we had to wait longer than 20 min for our luggage in mpls which was guarenteed. Will I get $25 gift card for future use. Will use AA again when I get the chance."
Pros: "Faster than was predicted"
Cons: "Pretty cramped economy"
Cons: "TSA was unprofessional, slow, and as usual pointless."
Cons: "YOU CHARGE TOO MUCH FOR OVERWEIGHT PACKAGE."
Pros: "Liked the opportunity to check in a day early and pick my own seat; also liked the option to pay a nominal fee $15 plus tax to board early."
Cons: "Can't think of anything."
Cons: "Nicest people ever."
Pros: "No services on this flight were above average."
Cons: "I paid extra $$ to buy a ticket that was labeled as a "Direct Flight" from Seattle to Los Cabos, Mexico, as opposed to a flight with a layover, since my wife and I were headed there for our honeymoon. Alaska Airlines made no mention whatsoever that this flight was not at all direct, but in fact had a 2 hour layover in San Diego. There was no mention of this during the purchase process, and we didn't find out about the layover in San Diego until were were ALREADY AT OUR TERMINAL GATE. This is very deceiving and absolutely unacceptable."
Cons: "When we got to Seattle the Old shuttle plane we were supposed to board broke down as we were about to take off. I'm never flying with Alaska Air."
Cons: "I already said I hate it."
Pros: "Alaska airlines is absolutely wonderful. Friendly, happy and simple..."
Pros: "Roomie and comfortable seating!"
Cons: "Nothing. I would recommend AK"
Pros: "Pre check in at home made security check through very fast. I highly recommend doing this."
Cons: "I am staying in seattle for the night instead of my cousins house"
Pros: "I liked the power outlet and free sodas"
Pros: "Went very well. Not stupid"
Pros: "Captain and attendants"
Pros: "Pleasant staff"
Cons: "Delayed departure due to mechanical problems."
Cons: "Same comment on boarding procedures."
Cons: "No tvs"
Pros: "Power outlets!!!!"
Cons: "Was slow to de board and slow to get checked luggage"
Pros: "The staff"
Cons: "The landing was a bit abrupt"
Pros: "New plane"
Cons: "Lack of infotainment, poor ventilation and air, and landing was rough."
Pros: "The staff were courteous and polite! Like that!"
Cons: "Getting off the plane should NEVER take almost 30 minutes! The organization of getting everyone off the aircraft needs some attention for sure!"
Pros: "Nice clean, newer plane and seating"
Pros: "Cheap upgrade"
Cons: "No tv"
Cons: "Similar remarks about food."
Pros: "Quick loading"
Cons: "Size of drinks and snacks"
Cons: "Fellow passenger that would not shut up"
Pros: "Very smooth process."
Pros: "Is away more space in the seat than other airlines"
Cons: "The snacks away to poor , can be better"
Cons: "Can't believe you charge for the internet!"
Pros: "I was most impressed at Seatac check in. The agent was very helpful with assisting me at kiosk.Getting luggage checked in had long line.And an Alaskan agent said if you walk all the way down to the agent with no lines.you will save 20 min.life saver!!! I was so worried about getting through security with long lines.But I had just got my TKN for TSA precheck.I was from cab arrival,bags checked,through TSA in 15 minutes.Best 10,000 used or $85 you will ever spend.I was told takes 30 days to get TKN after screening.I had my number in less than 12 hours. There was a medical emergency on board and the crew did a great job."
Cons: "No Tom Douglas food for 4 hour flight offered.entertainment rental really only allowed time for one movie.I thought $8 was pricey for one movie Should be complimentary on international flights like most other airlines"
Cons: "3 hours late"
Cons: "I didn't get a blanket or pillow"
Pros: "Going home."
Cons: "Noise and uncomfortable"
Pros: "As above"
Cons: "As above"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"
Cons: "Food really bad on both segments."
Cons: "It was canceled"
Pros: "Good access to charging, good food"
Cons: "More space:)"
Cons: "No room to move, too hot, no sound when trying to watch movies."
Pros: "The crew was amazing."
Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Cons: "Departure delayed by 1hr30"
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "Awesome prompt and courteous service."
Pros: "WiFi on board."
Pros: "The plane was very clean! We loaded in the center which made everything go quicker. I was one of the last on board and there was ample overhead storage. Complimentary snacks were were substantial and service was constant. I hate going to the bathroom on the plane and it was so roomy for airplane bathrooms. The pilot was hilarious!"
Cons: "Only complaint was nothing that can be changes. I had a middle set and it was quite cramped...my computer didn’t fit on the tray or would get smashed when the person in front of me reclined."
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "Old cramped untidy and limited drink service"
Cons: "Multilpe delays"
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Cons: "Too many announcements"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "nice people"
Cons: "need more free food and drinks"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Cons: "We waited 3 hours for the tarmac in Seattle On Christmas"
Cons: "Too crowded."
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "everything was very nice"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Cons: "Late and missed my international connection"
Pros: "Very friendly and helpful staff."
Pros: "Very attentative."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "Plenty a space between seats. Ver confortable seats and small entertainment screens!"
Cons: "Better selection of movie?"
Pros: "Flight on time and professional crew"
Pros: "Flight was late, lost my conection and gave me a flight for next day"
Cons: "Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice."
Cons: "Boarding lines"
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "Great flight. The only uncertainty with this level of tickets, is not knowing the seats you will get in advance, even thought they are in the back of the plane. In general, it is worth what you pay for."
Cons: "Knowing the seats you will get in advance, even thought they are in the back of the plane. They can save the food!!! It's owfull."
Cons: "To have us sit together"
Cons: "Fue un viaje , sin ningún problema satisfecho sólo con algunos detalles en cuestión de equipaje no se si son los trabajadores de la aerolínea, ya que mis maletas sufrieron varios daños las 4 q traían espero la aerolínea preste más atención en estos detalles ."
Cons: "Food options and more beverage options"
Cons: "They pushed the first leg of my flight forward 15 hours, but only told me 5 hours before my flight, and they didn't even change the second leg. Was on the phone for an hour trying to get a new flight, and there were very few options. Very stressful."
Cons: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."
Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"
Pros: "Hot food Free entertainment Great Cabin crew fluent in english Airport staff friendly and fluent in english All staff efficient and tolerant of non native speakers"
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Cons: "The flight wad great, but the main problem wss thr smell. For almkst the whole flight it smelled like trash combined with someone's toilet left ovet smell. It was really bad."
Pros: "Good entertainment."
Cons: "The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables."
Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."
Pros: "it was smooth and I slept"
Cons: "Boarding was a little congestee"
Cons: "Everything was good. We just ran late on boarding"
Pros: "Staff was pleasant, the flight wasn't full and they spaced us out nicely. The volume was difficult but at least the movie/entertainment was available this time on the long flight. Always nice to have something to eat, even if it's not awesome :) Flights were basically on-time."
Cons: "This is not a problem with AeroMexico but I found it absolutely RIDICULOUS that our flight crew had to deplane from their in-bound flight - and Go Through Customs & Immigration - only to turn around and get back on the plane for the return trip. INSANE and Embarrassing as this does not happen in other countries - not even Canada."
Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"
Pros: "I liked how the crew came up and gave us drinks or food without us asking"
Cons: "Space was to small and dirty and the screen didn’t work"
Pros: "Courteous crew."
Cons: "Avión muy incomodo"
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "Everything was great,,, good crew attitude"
Pros: "I’m gonna leave this empty"
Cons: "Just saying... if you are going to have video screens and “entertainment” please make it more than 3 movies- everything else was labeled in entertainment but was not there- just a big tease And there was no WIFI available- even though the whole plane said “WiFi on board” again, a big ol tease Just don’t offer it at all rather than faking it- or at least tell everyone the system is down or not loaded I would’ve bought a book"
Pros: "Excellent Customer Service. Very pleasant flight."
Cons: "I asked staff from Aero Mexico twice whether there was going to be any food served on the flight, I was told that they did not know or didn't think there wiuld be any service. I ended up buying food I did not need. Also my husband and I were separated in the flight. Food served was so so."
Cons: "The flight was late with no explanation. On flight entertainment broken, no explanation or apology. Mexico City airport is is disorganized and the bathrooms broken or filthy. They broke three suitcases on my flight, including mine. Quality of service and response is zero."
Pros: "Food was good & entertainment with a good movie."
Cons: "Boarding was as always too long and the arrival to Tom Bradley terminal is always a pain in the neck nowadays."
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Pros: "The crew was very nice."
Cons: "Very quick not much to say"
Pros: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Cons: "Food was poor and flight delayed because of crew, at least that is what I was told."
Cons: "Check in tool over an hour. The line wouldn't move. Luggage also took an hour to come out"
Pros: "It didn't crash"
Cons: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."
Cons: "Rows ridiculously close together."
Cons: "On of the meals was cheese flavored mush with boiled green beans."
Pros: "Awesome direct flight. Crew was efficient. No crying babies."
Cons: "Didn’t wake me up to offer me a beverage or food :( I was hungry. Oh well. I ate tacos when we landed."
Pros: "Good selection of movies which are controlled by the individual passengers. Comfortable seats. Served breakfast of fruit, yogurt and muffin."
Cons: "Don't like flying through Mexico City because the immigration process is very poor, i.e.long lines to get to agents . Airport is cold at night."
Pros: "Great customer service and great food."
Cons: "Every thing was great."
Pros: "Great customer service !"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Pros: "The Aeromexico staff is polite and respectful. There were movies available on the flight."
Cons: "At first we were told we needed to pay an additional fee for departure tax. I researched this issue ahead of time and knew the departure tax is now included in the ticket price--it has been that way for a couple years. We had to explain that to the Aeromexico agent. But to her credit, she looked into it and eventually agreed we did not have to pay the extra fee. It cost $65 for an extra bag. Seems steep but whatever, we paid it. The gate changed but no one told the ticket counter. When we arrived at the gate, dozens of other passengers were there but the electronic board stated the flight was at a different gate. Aeromexico staff needed to look into it to discover the gate had been moved. Not impressed with their internal communications. The flight departed about 40 minutes late. Not bad. The food was awful. Could only eat the cookie."
Pros: "great customet service on phone and at airport"
Pros: "Flight staff excellent"
Cons: "Seating sucked"
Cons: "Terrible service."
Pros: "They had a lot of options for entertainment and the staff was nice."
Cons: "The plane was late, more than an hour. They didn't gave any food and the seats were really uncomfortable."
Pros: "Great customer service"
Cons: "Poor planning caused us to sit on the ramp an hour and a half for a gate to open up."
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "Comfortable seating"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "Most people had movies and other things to entertain themselves with via rear seat displays."
Cons: "My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times."
Cons: "Speaker volume was too high."
Pros: "On time and as expected"
Cons: "Service on plane"
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Cons: "miserable crew, old equipment. Cabin was very cold during flight"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "Nice people"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Cons: "difficult connecting to wifi."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "there was screens but no movies or anything"
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Pros: "The available movies and games in personal screen"
Cons: "Seat selection"
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Pros: "Flight attendants were wonderful and very accommodating. They were pleasant, nice to talk to, and attentive to all passengers. Special assist personal were polite, pleasant and extremely helpful."
Cons: "I did not understand if I booked with British Airways why my return flight was through American Airlines. I requested special accommodations with extra leg room as a result of recent knee surgery. My seat location was in row 34, the back of the cabin. Not as pleasant. Too far to walk leg room uncomfortable at times during the 8 hour flight."
Cons: "Our bag was never transferred to the continuing flight. Then it took a week to catch up with us. When we complained to American they just passed the buck to the final carrier, but I think the mistake was theirs."
Pros: "+ Last minute aisle seat + Middle seat empty"
Cons: "- Food was passable (chicken and rice for lunch) - Mediocre breakfast"
Pros: "There was surprisingly a great amount of legroom"
Cons: "Briish Airways does not fly to JFK from Edinburgh. I paid for a flight that apparently did not exist. I had to purchase another flight from another airline on top of the flight that I booked with Kayak. I was supposed to fly to my original airport, but I had to fly to a tiny little airport upstate and pay for a bus to get me back to NYC. I doubt I'll see any of that money I lost in the initial transaction..."
Pros: "Helpful staff"
Cons: "Seat in front of me was broken in the reclined position so I had no leg room."
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Pros: "All was good!!"
Cons: "A bit warm which is unusual."
Pros: "This flight left about 90 minutes late again due to weather issues. The crew was excellent which made this long flight enjoyable."
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "On time"
Pros: "Very nice flight. Nothing unexpected."
Pros: "It was a great flight. We took off right away and were able to get off the plane immediately at LAX."
Cons: "We were delated in leaving, which made my connecting flight a little tight. It was stressful."
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Pros: "It got me there."
Cons: "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
Pros: "Everything was fine except..."
Cons: "Kosher meals were so so."
Pros: "Crew was professional. Boarding was effcient"
Cons: "As for confort, let's say that we know now how sardines feel in their tiny can."
Pros: "I liked the boarding, entertainment, and food."
Cons: "I did not like the cramped legroom. The airline got greedy and crammed too many rows of seats in the plane, cramping the legroom for all the economy passengers. Legroom in economy was MUCH better on the Japan Airlines plane (also a 777) that I was on from Los Angeles to Japan. Legroom is always important, but especially so on long trans oceanic flights. I am inclined to avoid American Airlines in the future because of that.qa"
Cons: "They had the wrong flight times which made my connection impossible so they had to book a later flight for my wife and I, Did not get the seats we paid for and initially did not have us even sitting together until we insisted."
Cons: "Self check-in staff at Seattle was not that helpful."
Pros: "Quick load, full flight, courteous crew."
Cons: "As the norm, American Airlines once again did not have their numbers prior to departure. Upon arrival American Airlines did not have a gate readily available for us. This caused a delay in arrival and a delay in departure. American Airlines is renowned for this type of treatment. I had hoped it would improve when US Airways had acquired them. Unfortunately, such is not the case. You can do better."
Pros: "New plane, on time, we'll run"
Cons: "Seats are thin, tight. Arm rests low and not much support. Incomfortable."
Cons: "Way too crowded on the plane"
Pros: "Crew ok seat to small"
Cons: "Seat size"
Cons: "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
Pros: "Was able to get on another flight"
Cons: "If they could have held the flight for 15 minutes, I would have made it. My flight from Spokane was late. Now I had to pay another $250 just for a crappy room for the night."
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Pros: "Efficient and friendly. Good service and good entertainment."
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Pros: "Service was amazing!"
Cons: "A smile from the flight attendant and something other than pretzels in first class."
Cons: "Pilot didn’t show up, we waited 2.5 hours for him."
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Pros: "The overnight flight made it easy to sleep most of the way."
Cons: "I didn't like getting woken up in the middle of the night to eat a sandwich. The bathroom was not stocked well with paper towels, so there was no way to dry my hands after washing them. I also don't know how to order gluten-free meals before the flight."
Pros: "Flight crew was professional and friendly."
Cons: "Tiny dirty old smelly plane. Freezing cold. No blankets. Flight was also an hour late. No food."
Cons: "We had to wait for a crew member but we weren’t too late."
Pros: "Lots of leg room!"
Cons: "No complaints"
Cons: "Need addl gate capacity at sfo including non-jetway options when other better options are unavailable."
Pros: "Flight was on time and fantastic!"
Cons: "They tried to keep changing it on us!!!"
Pros: "The flight left on time as scheduled."
Cons: "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
Cons: "Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day."
Pros: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Pros: "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
Pros: "Was comfortable and attendant gave me a seat closer to exit door so I could get off the plane quicker."
Cons: "Was delayed 45 minutes and by the time we landed and taxiied I had only 10 minutes to make it to my other flight for boarding. Barely made it."
Cons: "Legroom on both flights was the least I've ever had on any plane."
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "We got let in first because we had a baby under 2. A stewardess felt bad for our seating at the end and gave us a free blanky for baby and a free shot for me."
Cons: "The flight was delayed 2 hrs. The back seating was horrible. One crew member made fun of my sister for walking too slow on the way out. Like seriously we were the last seats on plane and had a baby. So yes we were slow!!!"
Pros: "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
Cons: "the tiny restroom, water on the floor and size of the waste paper basket."
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Pros: "The price was right! For a one way ticket in the summer I can't complain."
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Pros: "The app, United airlines, the whole experience."
Pros: "Non stop to Cabo"
Cons: "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
Pros: "Got across country in a few hrs instead of driving for a few days."
Cons: "United' economy seats are terribly uncomfortable. Wouldn't even label the cracker and coke as "food". Having to pay an extra $8 to watch TV is ludicrous."
Pros: "The time getting there on time or early"
Pros: "Left early...arrived early"
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "Nice crew"
Cons: "Smallest in-seat TV I've had in 10 years. Audio for movies was blurred between 2 different movies on different channels, making it impossible to watch a movie on this long haul flight."
Pros: "I liked that we made it to Cabo in a timely fashion"
Cons: "I didn't like that I had to download an app to get free wifi."
Cons: "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
Pros: "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
Pros: "Easy boarding. Plenty of overhead space"
Cons: "A passenger got sick and I didn't feel the crew was as compassionate as they could have been. No free inflight entertainment on a 4 hour flight."
Pros: "It was dirty there were crumbs on the Table"
Pros: "You will refund for missed flights, everything was good"
Cons: "Well considering I am still in Houston, the plane left late and I was in the last row and I it took 10+ minutes to deplane, I missed my connection to Corpus Christie!!! The schedule between planes is way to tight!! I am very unhappy and too old to be running to catch my connecting flight. I will never make reservations that the airline or kayak do not consider time needed to change terminals etched"
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
Pros: "Wonderful experience the entire way! I did fly first class as I've decided if I have to fly all the way across country I want to be very comfortable, and I was! Thank you United!"
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."
Pros: "All of this trip went well, all on time, great service, no worries!"
Airlines flying from Washington to Baja California Sur have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Baja California Sur
Masks required on board, masks provided on flights from Washington to Baja California Sur
Social distancing seating
Middle seats unavailable to book on flights from Washington to Baja California Sur
Testing for antibodies, testing for symptoms for flights from Washington to Baja California Sur
Waiving of change fees. Search flexible flights from Washington to Baja California Sur