Daily cleaning, installation of cabin HEPA filters
|April||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 20% increase in price.|
Average price round-trip
|$237||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta, Japan Airlines and Alaska Airlines have all waived their change and cancellation fees on flights from Washington to Detroit Metropolitan Wayne County. Confirm policies on booking site.
Alaska Airlines and Delta do not allow booking a middle seat on flights from Washington to Detroit Metropolitan Wayne County.
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Scores according to KAYAK customer reviews
Pros: "Flight attendants were wonderful and the flight was on time. Very comfy accomodations."
Pros: "Free wine!"
Cons: "Canceled my flight day before departure. Rebooking was easy . Similar bookings . Then new flight delayed then missed connection . That lead me to be stuck in airport for almost 6 hours ."
Pros: "Our flight was delayed an hour but the captain was very good about explaining the issue and giving us ongoing information."
Cons: "I arrived a the airport early and tried to get on an earlier flight. The Alaska rep wouldn't help me and said I had to use the kiosk for that. I did not get on the flight. When I got to the gate (I paid for first class) my boarding pass didn't work. It was resolved but it seems my using the kiosk created the problem even though I didn't change flights."
Pros: "On time"
Cons: "They lost all checked baggage from all passengers aboard the entire plane, and cannot give me any answers as to what happened or where any of the bags actually are. Bags show in their system, but are not physically present anywhere. It was a direct flight!! TERRIBLE service! they don't know if/when I'll get my bags. Unacceptable, as I have medications inside, thinking they could not screw up a direct flight."
Pros: "Sean was an excellent flight attendant!"
Cons: "Every flight with Alaska was delayed and the staff were not pleasant (except sean)"
Pros: "This was the SECOND cancelled flight from Alaska on this trip. I called customer service and rebooked on Delta. I was shocked alaska cancelled both legs of the trip and made my travel day home about 7 hours when the flight was 1 hour... not impressed. Will look to book delta in the future for this leg."
Pros: "Nothing in this area"
Cons: "Smallllllllll seats that I ly reclined one inch. No leg room"
Pros: "speed, efficient staff"
Cons: "the 400 bombadier was very cramped rough landings"
Pros: "The pilot and the free wine and the window seat."
Cons: "The ticket gate was marked wrong and I was running to get my seat and almost missed the flight."
Pros: "I was rescheduled to a later time in the day. Im weaker in the afternoon hours so it put a problem on my situation ."
Cons: "Very sad situation. I got rescheduled to Seattle and much later in the day. I was very tired when I finally reached my destination."
Pros: "The flight was fast and easy. No complaints."
Pros: "Great crew, Great service. Prompt flight."
Cons: "No individualized entertainment screen."
Pros: "Crew was nice"
Cons: "6 hour delay with no compensation"
Pros: "All was great. I liked to option to store my bag for free so I did not have to fight the overhead cabinets."
Pros: "Serves the area I needed to go, luggage handled efficiently with carry-on's loaded and checked in items accurately delivered."
Cons: "Really bad snacks, no charging plugs for short flight. No movie options for short flight."
Pros: "Electrical outlets at seat + Wifi almost made me forget the agonizing pain in my knees"
Cons: "Having the next seat jammed into my knees made the Wifi and outlet not as enjoyable"
Cons: "Flight was scheduled to leave at 7am, ended up switching flights and did not get out until 10am and was late for a conference. Problem wasn't due to a delayed flight coming in but failure to fix something overnight. Alaska has been good in the past but screwed this one up."
Pros: "plane was on time and clean. Good service."
Cons: "I wish it were easier to find the terminal and gate number through either the Alaska website or through my smartphone apps (like Apple Wallet or email updates)."
Pros: "The flight itself was great."
Cons: "Checking in was a nightmare. First time of Alaska. Can't check baby items for free like on other airlines. KTN was not entered on tickets so didn't have the pre-check I paid for. Agent asked for ID then after those were put away asked for passports so had to dig back through bag. Had to lift suitcase on scale 2 times to get to 50 pounds, then 3rd time agent finally said we could just put the items we removed on the scale instead. Attitude from agent at check-in and at the gate were miserable and snotty! Will NOT fly again!"
Pros: "I like communication. Everyone from gate agents to pilots to flight attendants were good with communication"
Cons: "Walking in rain to the steep ramp into terminal. A very nice gentleman saw I was struggling with my carryon and cane and kindly pulled my bag to the top for me."
Pros: "Nothing. No attempt by Alaska to help much with my situation. I had to spend the night in a chair or on the floor of the arrival area. I will spend 24 hours waiting for the next flight. I had to wait until the following morning to get my luggage. I have a headache. I asked Alaska for a room to catch some sleep and they said "call customer service". My phone battery was out because my charger was in my checked bag."
Cons: "Nobody was there to help me. I had to search for the luggage room of Avinca. Airline."
Pros: "It was just an awesome trip. Everything and everyone was great"
Cons: "Seats was a little hard"
Pros: "Very friendly and professional staff. Free access to movies was really nice as well."
Pros: "Crew was friendly during flight and regularly moved through the cabin."
Cons: "Impersonal during boarding. Check in counter to get boarding pass was unfriendly."
Pros: "I beats driving! Was easy and fast flight."
Cons: "Seats are made too narrow and don't lean back."
Pros: "Everything went smoothly. No trouble whatsoever."
Cons: "Nothing to complain about."
Pros: "Flights were getting delayed out of Spokane due to all the snow, and Alaska adapted and moved our entire flight onto an earlier flight, making my evening much better than it could have been when the flight was later cancelled due to worsening conditions."
Pros: "like the ability to watch movies keeps your mind busy."
Cons: "plane stunk like pee"
Pros: "Friendly helpful staff. Always smiled and we're welcoming"
Cons: "Air vents don't blow hard enough to aisle seats. Barely felt a whisper of air. No screens in headrests with TV or screens. Don't want to pay for wifi to use my phone the whole flight"
Cons: "Plane was delayed almost an hour..no explanation"
Pros: "The seats were comfortable and roomy. The flight attendants were very kind. I will recommend Alaskan to my friends"
Pros: "Polite, friendly staff."
Cons: "Very turbulant. But that is to be expected."
Pros: "On time flight and quick luggage drop off and retrieval, courteous and helpful,staff, drink choice good, cookie choice limited."
Cons: "Nothing really."
Pros: "I did get to Detroit !! even alittle a head of time too!!!"
Cons: "no movie or music"
Pros: "Flight crew was so good. Everyone was friendly and helpful and in a good mood"
Pros: "No waiting"
Cons: "Kid screaming"
Pros: "Absolutely nothing at all"
Cons: "Racist stewardess and staff and I had to change my seat? What in the hell kind of airline company is this absolutely worst flight I have been on"
Pros: "Exceptional assistance with our luggage at the Spokane airport"
Cons: "Flight was delayed half an hour, making the connection tight; turbulence in the air (but that's nobody's fault)"
Pros: "I've never had a bad experience with Alaska Air. The flight staff was friendly and courteous, however can appear unprofessional. Other than that no complaints."
Cons: "Food could use some work...not a lot of bang for your buck."
Cons: "The seats are too close, not enough leg room.."
Cons: "some delay due to hydraulic problem"
Pros: "Their ability to solve the problem"
Pros: "Professional and helpful."
Pros: "It was very nice travel time. Easy on load and offload, overall trip was excellent."
Pros: "comfortable seats and service"
Cons: "bought a sandwich and it wasn't too great"
Cons: "The flight attendants were fantastic!"
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Very orderly."
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."
Pros: "My upgrade and breakfast were fabulous!"
Pros: "Excellent very good good"
Cons: "Good service good"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."
Pros: "on time, clean, prompt. no problem."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Cons: "Long lines trying to resolve delayed flights. Ni weather issues reported."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "Window seat"
Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Pros: "Boarding was good with plenty of room in overhead bin for my bag. Flight attendants were friendly and efficient and did a very good job. Flight was smooth and we even arrived a few minutes early. plenty of water and snacks offered during flight. Free television and Fox was a delight. N"
Cons: "Nothing this flight."
Cons: "Flight was late arriving to George Town due to mechanical trouble. when it did arrive and we got boarded there was another 15 minute delay for more mechanical trouble. There were no meals available for purchase on the plane as they had only stocked the flight for one leg of the trip and not the return leg. We were told at check in that we would have to pick our bags up in Detroit before getting on our connection to Toronto. In fact they were actually checked through. Due to the delays we missed our connection in Detroit. The Delta Agent was rude and did not want to give us a hotel voucher. She also said the next flight she could book us in was 24hrs later. She was unwilling to book us on an earlier flight with a different carrier. After we got her supervisor involved we were given a hotel and booked on an early flight the next day. I would not fly Delta again if I had the choice."
Pros: "Frequent updates by text and email. Pleasant and helpful agent in DTW . Hotel voucher given because of Gold level. Wyndham convenient"
Cons: "Left over 2 hours late, missed connection. No meal voucher in DTW"
Pros: "The service on the plane was very nice, the woman flight attendant was great. The drinks definitely helped get my through the deafening flight."
Cons: "I was not aware of how loud the last row on the plane would be, for two hours we had to listen to the roar of a jet engine, it would be nice if there was ear plugs we could be provided for this. Or if we were made aware of this before the flight started."
Pros: "Flight took off on time and arrived about 30 minutes early."
Pros: "Boarded on time, service was pleasant."
Cons: "Departed a few minutes late due to need for mechanical attention."
Pros: "It was cancelled"
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Pros: "Arrived safely Last minute upgrade to first class because people decided not to go due to long delay"
Cons: "4+ hour delay Mechanical issue Sent a different plane but not quick on the turnaround and no staff upon arrival to operate jetbridge"
Pros: "The staff was awesome throughout the entire experience."
Cons: "Some of the carry on people try to bring on board is way too big"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "Nice seats...nice crew"
Cons: "almost 4 hour delay in Travetse City...some of it weather-related. But: 1.)sat on runway for OVER AN HOUR! While they tried to figure out how to de-ice the plane..first time this winter! 2) had to de-plane in Detroit via steep metal staircase...then climb equally steep staircase to enter jet bridge! 3) this caused me to miss my flight to Buffalo...rerouted through LaGuardia 4) when I went to reschedule no one was at the flight help center...phone guy I talked to didn't seem to have a clue what he was talking about! 5) when someone finally showed up at help center, I found out that at noon on Sunday, I could not get into buffalo until ten the next morning...via Atlanta! I ended up flying into Rochester!"
Pros: "Everything was fine"
Pros: "There was no entertainment and the flight served a small snack and drinks due to the shortness of the flight. So the marks in those two areas reflect more the shortness of the flight than Delta services. I liked the pre-flight tickets and the timeliness of all four flights."
Cons: "The plane was a little small."
Pros: "On time. Arrived 30 mins early. New plane."
Cons: "Middle seat. Very crowded, could hardly work on my laptop. Food was not great. Had a turkey roll. Opt to pay for the $10 sandwich at the airport."
Pros: "He crew was very nice!"
Cons: "Both flights were delayed and there were too many problems at the Columbus airport!"
Pros: "I like the service"
Cons: "The plane landed with very Chwica I of aviation lovers"
Cons: "The woman working the desk at the gate was rude and acted as though it was an inconvenience to help. I needed a seat assignment for this flight as well as the flight from Detroit to Elmira . She first snapped that the seat assignments were on a television screen overhead then told just to use the seat request form to board and it would print a seat assignment . When I tried to explain I needed an assignment for the next flight also she again snapped st me saying do you have an hour or more. I responded "no only 40 minutes "at which time she asked my name and printed me a boarding pass for that flight. From the time she finally asked my name and printed the boarding pass it took about 10 seconds so I'm not sure what was so inconvenient . She never smiled once and gave no response to my thank you . There were no other passengers behind me so she was not busy. I always fly Delta and have always found their staff to be helpful and polite."
Pros: "On time. Great price. Great service"
Pros: "The flight was uneventful."
Pros: "The tv/movies selection was great. The plane was generally clean and staff friendly. Nothing was spectacular on this flight while nothing was a miss."
Cons: "Nothing bad here. There's something that is just sort of not there when it comes to American airline companies compared to asian ones but it's hard to really put a finger on exactly what that is."
Pros: "Flew standby and got an aisle seat!"
Pros: "On time"
Cons: "The flight to Detroit from JFK was delayed by more than 3 hours. I missed my connecting from Detroit to Fort Wayne. Delta's help desk were unfriendly and they didn't want to help. They appeared annoyed when they were asked questions and I asked them to check if I can be placed in another flight. The ground crew keep changing the gates without making announcements."
Pros: "-smooth flight"
Cons: "-old plane -no entertainment service -only had pretzel for snack -flight attendant was socializing with friend directly behind my seat the entire flight"
Pros: "Friendly crew"
Cons: "Poor organisation when boarding, most uncomfortable seats. Felt like a torture device."
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Cons: "Flight delayed 24 hrs"
Cons: "Tray table was dirty"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "On-time, 20 minutes early!"
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Pros: "Nice people"
Cons: "Getting baggage took an hour"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Cons: "there was screens but no movies or anything"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"
Pros: "Friendly staff. In-flight entertainment included."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Pros: "The crew is good"
Cons: "Old plane, no entertainment"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "Everything was great. Slept the entire flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Pros: "On board crew were friendly."
Cons: "The lady working the gate said they do not upgrade service members to first class and could not upgrade our seats. She told us that all American Airlines have different policys in different states. Which is strange."
Cons: "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Pros: "Timely boarding and excellent service"
Cons: "The allottedseating and leg space per person. I felt extremely closed in, it was very to get things out of my carry on bags. I could barely move."
Pros: "Quick and easy boarding process"
Cons: "The in flight United WiFi didn't keep a connection"
Pros: "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
Cons: "the tiny restroom, water on the floor and size of the waste paper basket."
Pros: "The price was right! For a one way ticket in the summer I can't complain."
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"
Pros: "On time. Announcer at gate could have been a little clearer."
Cons: "No complaints."
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Pros: "Got across country in a few hrs instead of driving for a few days."
Cons: "United' economy seats are terribly uncomfortable. Wouldn't even label the cracker and coke as "food". Having to pay an extra $8 to watch TV is ludicrous."
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Pros: "The time getting there on time or early"
Pros: "Left early...arrived early"
Pros: "Quick boarding m"
Cons: "1.5 hour delay"
Cons: "Waited until boarding to give me a seat"
Cons: "I'm still here never got out"
Cons: "The flight attendants and airport staff in Chicago and Detroit suck. San Fran is so much better."
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Cons: "Very long delay"
Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."
Pros: "All of this trip went well, all on time, great service, no worries!"
Pros: "I have absolutely nothing to say good about this airport"
Cons: "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."
Cons: "Didn't make it"
Pros: "I will never fly with united again"
Cons: "One plane got delayed so I missed the other plane and have a 12-hour layover"
Cons: "The whole services!"
Pros: "For all everything was OK"
Pros: "Quick, comfortable, smooth, and pleasant"
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."
Pros: "I did not use any entertainment other than my iPad. The plane seemed to have more leg room than most. Friendly staff."
Cons: "The rough air over Denver. Glad to have a really good pilot. The snack mix is awful, nearly tasteless. Would prefer cracjers, peanuts, cookies, or pretzels."
Cons: "I had to see assistant bc plane was full. Had to get economy plus and pay for that. There weren't even snacks on the flight. Not a good experience overall."
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Cons: "Delays both ways"
Pros: "On timing"
Pros: "Only an hour flight"
Cons: "Same as earlier flight but didn't try wifi."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."
Pros: "Good crew, polite, professional. Clean cabin."
Cons: "1. No video screens. A/V offered through wifi to PDAs, but no USB charging could limit viewing. 2. Seating is too close. 3. Very limited micro-snacks."
Pros: "Again friendly"
Cons: "Rough flight and technical problems then had to wait another 45 mins on runway to get to the door"
Pros: "Movie streaming over WiFi worked on this flight."
Cons: "Snowboard Bag was ejected very hard onto the belt by airport person. Dented my hard case. There was a gentlemen who saw his guitar being tossed out onto the belt. Very little respect for peoples' luggage."
Cons: "Didn't even get to fly they canceled all my flights with no resolutions"
Pros: "On time"
Pros: "The space between seat was better than the long haul United light from Houston to Tokyo. The piloting was smooth for take off and landing. The flight was on time."
Pros: "Crew members very kind. Loved my seat"
Pros: "Seating was good."
Cons: "Our plane hit an ice patch and ran into the snow bank. We had to wait 2 hours before I could get off the plane and then I had to wait in line for 5 hours for a new flight. United only paid for a hotel room in Denver since I missed my connecting flight to New Jersey. I missed an entire day of travel and all they gave me was a 1 night hotel stay. It was a super long day and put me behind. I kind of thought they would have comped my flight."
Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "Good flight, love frontier"
Pros: "Whole flight"
Cons: "Everything it was great"
Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"
Cons: "Our flight out of Denver got CANCELED along with a whole bunch of others. Seems there were having crew issues, not the BS reasons corporate was saying. Lots of stranded people in Denver. We stood in line for 3 hours to get a refund. (we decided to go with another airline, some people had been stranded for a week!) One sad items was a soldier had been on deployment for TWO years and was trying to get home. He had been stranded since Friday (it was now Monday). The agent just shrugged and said get in line. Frontier should have booked him on another airline! Finally, a lady in line heard of his plight and bought him a ticket right there on the spot! (on another airline of course). SHAME ON FRONTIER. We will NOT fly them again! #NEVERFLYFRONTIER"
Pros: "Price, knee room"
Cons: "Separate pricing for carry -on luggage, playing games with seat availability"
Pros: "The prices were reasonable."
Cons: "Check in personnel didn't arrive until and hour before the flight was scheduled to take off which left myself and every other passenger waiting in line for over an hour. The new seats look very nice, but are just hard plastic covered in faux leather leaving passengers with an uncomfortable experience. They did not recline, which wouldn't have been a problem if the tray tables weren't the size of an iPad mini. The seats were so close together you couldn't even rest forward onto the tiny tray tables without hitting your head on the persons seat in front of you. I am by no means a large person at only 5' 3" so I can only imagine how awful it was for tall people! For a three hour plane ride it would be better to go with any other company."
Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."
Pros: "Checking my bag was quick and easy but it would have been better had cash been accepted."
Cons: "Charging for a coke? Seriously?!?! The stewardesses were not very personable and ate and chatted amongst themselves for most of the flight."
Pros: "What is to like?"
Pros: "Flight left on time and great customer service ."
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Cons: "It's ridiculous that you have to pay 40$ both ways for a carryon, your airline advertised a cheaper flight but with hidden fees. Will never fly again."
Pros: "Seats were wider than most airlines and there seemed to be a couple of inches more legroom, but the seats were thin and not very comfortable."
Cons: "Unexpected fee for carry-on baggage. Who ever heard of being charged for a CARRYON? The airline provides no service with carry-on luggage- all the work is done by the customer."
Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."
Cons: "Frontier nickel and dimes you for everything: on top of the ticket price, you must pay for your seats, carry-on, you name it! The seats are horribly uncomfortable--no reclining!"
Cons: "Paying up to $60 for a carry on. Waiting on the runway for 30 minutes with no communication from the pilot when we landed in Denver."
Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."
Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Pros: "There was a gate issue in PHX, but they found another gate and we still arrived on time."
Cons: "I do not like random seat assignment. I was not aware of this until check-in."
Cons: "What? Wouldnt you think your ticket would actually mean you'd purchased a seat on your flight? Not with Frontier. Extra cost for your seat - ANY seat. And for your carry-on bag. Seats are nearly unbrearably thin and stiff. No recline. No headrest. Miniature tray. Knees push against the seat in front. And not an inexpensive ticket to begin. Last Frontier flight for me."
Cons: "Worst seats I've ever been on."
Pros: "Not much except for the fare"
Cons: "My husband has had two back surgeries within 3 months and has trouble walking. NO ONE would help us with a wheelchair. Kept saying they were too busy. We had to walk and and were almost the last to board due to the time it took him to get there. It was terrible service and those who saw him and turned us down should be ashamed."
Cons: "Horrible turbulence the worst I have ever experienced"
Pros: "Frontier was wonderful again. On time, great service, great price!"
Pros: "Friendly service"
Cons: "It was all good :-)"
Pros: "Pilot did good job and enjoyed the flight"
Pros: "Getting off the plane."
Cons: "Everything else."
Cons: "They charged me for my carry on at the gate!"
Cons: "Flights were cancelled due to ice in Detroit which is understandable, but Frontier couldn't rebook my flight until three days later! I am much wiser now as I realize that only one flight per day in and out of Detroit can really have a negative impact on one's travel schedule. The money I spent over those 3 days far exceeded the ticket price of other carriers."
Cons: "Charging for water? Really?? Charge me a carry on fee, a checked luggage fee and forcing me to pay a carry on fee for my PERSONAL ITEM that fits under the seat??? You've got to be kidding me."
Pros: "on Time."
Cons: "Check in by computer 24 hours in advance did not work. The guy in front of me at the check in line had the same problem."
Pros: "Staff and flight were just fine. Those seats? They're horrible and uncomfortable. Greyhound bus seats would be more comfortable ."
Pros: "Seats are like sitting in a folding chair it was miserable on a 3.5 hour flighr"
Pros: "flight was pretty much on time, attendants were steady and pleasant."
Cons: "Seats weren't very comfortable and cramped, baggage charges were excessive, low class travel."
Pros: "The overall experience was ok, I was on time so I can't complain."
Cons: "Every time they have a massive line waiting to check in, they seem to only have one attendant available, causing massive delays checking in. We stood in a line for over an hr."
Cons: "Everything is tribble I will never fly with frontier airline again"
Cons: "My military plane showed up a little late so when I showed up to check in their was no one in sight due to there stupid 45 minute policy. So I had to buy a whole new ticket with another airline worth ALOT more then what the Frontier one was"
Pros: "From the moment I stepped to the tic counter in SEA, the agent spoke with me, not at me...so kind, so sharp and professional...She ( I wish I cold remember her name) set my expectations for my flights...What is incredibly amazing is that everything she drew for me to keep in mind, was exactly how it turned out to be. I think Frontier ought to clone this hard to find ( in this world of indifference) professional person...Although I took advantage of a great price for my travel, I felt I was trade as if I was traveling 1st Class."
Cons: "The walks at Denver's airport. And having to pay for general beverages, including water...not good."
Pros: "It was a beautiful flight and flight crew were friendly!"
Cons: "All the hidden charges were a bit much!!!!"
Pros: "Free snacks and water , tea and coffee"
Cons: "Paying for checked baggage. Nickel and diming us all over the place."
Pros: "Boarding seemed to be quick, staff seemed nice enough, must take some extra training to be able to deal with customers enraged over petty things your airline charges for."
Cons: "No seat recliner, seat more like a plastic bucket racing seat from a race car. Less room to store even my small backpack under the seat in front of me. Tray table was useless unless you want to put it down and laugh at how small it was.. Other airlines are putting in charging outlet for everyone whist you guys just take away commodities. If you're going to make stuff worse for whatever reason at least give a small commodity that improvs the customers experience. The fee for drinks.. I can understand alcoholic beverages, sort of, but just an average can of soda or life saving water... I mean come on, are you going to be charging for the quality of air we get to breath next? And don't even get me started on the $45 bag check fee and $25 carry on fee.. It's legitimately cheaper to have my bag mailed then it is to go through you guys.. Too bad I already made my returning flight with your airline, otherwise I would never be flying it again unless some serious changes are made. There's no warning of these fees either which I'm pretty sure is called... Ahh can't remember the word for it, but I'm pretty sure you guys know what I'm talking about."
Cons: "Flight was late, seats are incredibly small and plane was not clean"
Cons: "The seating was very horrible and tight and uncomfortable.Also the seats do not recline"
Pros: "Boarded on time. Friendly crew."
Cons: "No leg room. Should serve free beverages."
Pros: "**some** of the crew members made it somewhat comfortable for the flight."
Cons: "Everything from when I got there to when I got back home was one of the most uncomfortable and annoying flying experiences ever. Also be ready to take your credit card out every 5 minutes because frontier airlines charges you for just about anything you can think of, I was surprised the water was free. No joke. Almost every other flight is delayed so don't plan anything important within the next 1-2 hours of your final destination. I personally would never fly this airline again, hope this helps."
Cons: "Flight was canceled and frontier did not help me find a flight out. I was told to go to airport and try to get on stand by. When I got to airport they told me they did not do stand by. I will never fly frontier again"
Airlines flying from Washington to Detroit Metropolitan Wayne County have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights