Seats are fixed overall good
More food options. The flight attendants aren’t friendly. Customer service lacks once boarded.
I booked my flight business class trip to Thailand with kayak, but my final leg from Seattle to Denver was not processed correctly though Kayak (according to Qatar Airways). As such my first class ticket for a three hour flight turned into a 9 hour flight from Seattle Anchorage to Denver economy middle seat and no one is willing to answer what happened or take responsibility!!
Continual delays adding up to 1:45 minutes. 4 or 5 gate changes. Paid for premium seating and lost that due to plane change to turboprop. I made it home!
My initial flight was cancelled (reason wasn't given), but Alaska Airlines rebooked me on the next flight right away, no problems whatsoever!
I didn’t like the two hours and more of delay
Pros: "Everyone was friendly"
Cons: "Twice we sat on the ramp waiting for a gate agent to open the gate (for more than 15 minutes). They cancelled my flight and rescheduled me on an earlier one then waiting for the gate on arrival meant that they were calling me on the PA to report to the next gate when we got off of the first plane. The wifi entertainment glitched out every time the flight crew made an announcement. There was no food on either flight and only four beverage choices on a 1 hour flight. The lines were crazy long at the ticket counter in PDX (where I went to try to sort out my cancelled flight). The text assistance first said wait 30-35 minutes and then, after 20 minutes or so said that it was going to close my chat due to inactivity (but no one had responded yet, of course there was no activity). Overall, it was a very lousy experience. Pre-pandemic Alaska was usually a pleasure to fly, post-pandemic Alaska was excruciating at every turn. Quite a disappointment."
Cons: "Nothing just great"
Pros: "The gate crew made several announcements about face mask requirements."
Cons: "Once boarding began, there was no attention paid to distancing guidelines. I never heard anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. I was very surprised to find out the flight was 100% full. Every seat was filled. I thought airlines were taking precautions to provide space for passengers by leaving some seats empty. I felt very unsafe flying in a 100% full flight where no control for masks was taking place. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe."
Pros: "The flight left on time and arrived early."
Cons: "The flight was nearly full. They announced this and said that if anyone was uncomfortable being seated next to someone not in their party (due to COVID concerns) they would book them on the next available flight. At that point, you're really kinda stuck hoping the person your seated next to is taking the proper precautions, but you are not "social distanced" during the flight. I don't consider myself a COVID prude, but I will stick with Southwest Airlines during this pandemic. They are keeping their flights at 2/3 capacity in order to maintain distance among passengers on their flights."
Pros: "Crew were attentive and courteous."
Cons: "Arriving in New Orleans was chaotic. The airport was fresh off renovations. FAIL! Reader boards for baggage claim were inoperative, so no one understood where their bags might come out. After an hour, we found ours and made our way towards what used to be rental car check in. Found there was now a shuttle bus system to get to rental counters, but waited in line outside with our three bags for 30+ minutes just to get on the shuttle. After a 15-minute ride, we finally arrived at the old rental check in/garage area. Bottom line, it took over two hours from arrival to finally being able to leave the airport."
Pros: "Check in and crew were friendly and helpful. Was in first class so of course was comfortable. Deplaning was quick and efficient."
Cons: "This flight required taking a shuttle from the gate to an offsite location. The distance to the offside was rather far and we were packed in a shuttle. We had to wait for two more shuttles for passengers that were in delayed connections. Additionally, someone apparently filled the plane with too much fuel, throwing off the balance of the plane and we had to wait for some of the fuel to be removed. During this wait, in first class we were only offered orange juice or coffee. I realize it was a very short flight, but a snack might have been a good idea."
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "The plane was comfortable with a fair amount of seating leg room. This was the last leg of our return home and this was a welcome flight after the 14 hour flight we had previously."
Cons: "The process of passport control and customs upon return from an International flight was busy, but went well. The baggage claim and line to exit the baggage claim area to get to our next connection was utter chaos. There were so many people and it took time to figure exactly where the end of the line was once we had our baggage. The organization of this portion of the travel process needs to be reviewed and made easier to navigate. The Alaska terminal doesn't have near enough seating and people have to stand or sit on the floor. Food choices are limited and poor."
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Not much to like this time around"
Cons: "Boarding attendants announced that the flight was delayed just 10 minutes before boarding time because of weather. Flight was from Seattle to Los Angeles and the weather was clear on the flight path. Two hours later, an announcement was made that it was actually because of congestion at the airport (poor planning) and yet, they did not offer anything to the passengers for the inconvenience. We boarded the plane two hours late, only to sit on the tarmac for another 40 minutes. This situation could have been handled so much better by Alaska Airlines."
Pros: "On time departure."
Cons: "No snacks."
Pros: "leg room, drinks, seat recline, direct flight, air, lighting"
Cons: "attempting a movie on my laptop, it could only stutter, and took two hours to get through 51 minutes of the film (I read captions); my neighbor was not a large woman, but nonetheless couldn't help elbowing me often; you're not responsible for poor parenting, but the family ahead and behind (same family) was loud and complaining; the flight was switched to another plane so our original one could take passengers to Cabo (Mexico); we had no water in the restrooms; food shouldn't be an additional purchase on longer flights, nor should baggage check"
Cons: "3 times in the last 10 years i have had flights with this airline from portland twice an seattle once everytime they have some excuse about air crews an the flights leave 2 hours late after a long layover this has been a problem for a long time if i knew the right people like in the faa to call i would . honestly i seriously recommend to do not fly this air line to spokane unless you are desperate .once ok twice wait a second three times two different citys there is something here an it need fixed yesterday"
Pros: "Did not use any these. The crew was very friendly!"
Cons: "Sat in the last row of the plane. Could hear the toliets flush all the time. Too much traffic at the bathrooms!"
Cons: "I was given an option to change my seat at the check in kiosk, after selecting a different seat it told me they could not change my seat at that time. As soon as I boarded I asked one of the flight crew in the back if it was possible to purchase a cheese platter as I was really looking forward to it and was already hungry since I was trying to save room for it. She explained it was a first come first serve... By the time the lady got to the back she stood there for a while gossiping with another traveler without even glancing over at us and was holding our commentary cookies in her hand. She finally acknowledged us and when I asked for the cheese platter I was informed they had sold out... At that point I was HUNGRY and tired and honestly irritated that we had to sit there for several minutes without being acknowledged so she could gossip with a passenger. I ended up having to buy a box that I really didn't like but I didn't want to be cranky cuz I was hungry and I needed to eat something. Also, I had a middle seat ALL the way in the back of the plane next to a crying baby, which I couldn't change even though I was "given the option to." I have a difficult time flying if I can't see out the window. That just added to the irritation of the situation :/ I fly Alaska a lot and I was surprised at how bad this flight experience was..."
Pros: "Nice and easy"
Pros: "Accuracy in Flight departure and Landing"
Pros: "The lavatory was clean."
Cons: "They changed my seats without telling me, even the day before my itinerary said I was in the first row of First Class by the window with my partner's seat right beside me and they switched it because of some policy that forbids dogs yet couldn't let me know that in July when I booked this and spoke to a representative on the phone to confirm I was even allowed to bring a dog on board. And even then they made me feel like it was not possible and had to stow my dog below in cargo because only one dog could be in the First Class section, and again I was never told that in that moment I couldn't have my dog in the first row. Also, the representative was very clear I had to have a health certificate for my dog to fly and not only did that cost me a large deal of money and time at the veterinarian's office, but no one ever even inquired to see it. I wasted time and money for no reason other than the incompetence exhibited by Alaskan Airlines, and it's surprising to have such consistent subpar service. Especially when you're paying for First Class. Also, your food on flight had several allergens in them. Even your choice of cookie for passengers had two different types of soy. This is a common food allergy. Needless to say, I'll be flying with another airline for my trips to Alaska, as this is not my only one planned."
Cons: "Free white wine is not a benefit when it is served warm and is poor quality. I Don't normally drink wine with ice, but thought that ice may improve the flavor. Flight attendant snapped at me "we don't have ice"! i don't fly Alaska Air often so not sure if the lack of ice was a one time thing or they never offer ice On short flights (SEA-PDX) either way, It was not not drinkable. Flight attendant would not take it back because she said she didnt have garbage. Did not offer me an alternative aka water! I was stuck holding a ful glass of warm wine until she came back around."
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Pros: "Arriving in Seattle my bag was waiting for me at the claim area. After 45+ years of flying around the world that was a first. But something happened before we took off. The gentleman in the seat in front of me had packed some oxygen bottles in his bags and a handler came onboard to address this. He was polite and very understanding that the man was meeting a cruise ship in Seattle and needed them as life support. The handler took an address from him and said he would take the bottles to Fedex near the airport and sent them to him. And the passenger could send him the money later! I thin k the handler's name was Bob. He needs a commendation foe going the extra mile for a passenger! Find him and buy him dinner."
Cons: "Having to get my seat assignment at the gate just increases my anxiety with the entire flying experience. Stop it. I get there 1.5 hours early to wait at the gate uncertain of weather I will be flying that day. As usual with all airlines seat comfort was non existent."
Cons: "Check in staff at Assistance counters either had problems with their computers or couldn't understand reservations. We had a pet for which we had paid for round trip reservation months ago, yet agent took quite awhile to reconcile our reservations. We stood in line for nearly a half hour during which their were very long lines at each check in point and at least one or two agents left on breaks while the lines were still very long. At Burbank the agents were fast, accurate and there were almost no waiting. The flight itself was great and the flight attendants were excellent; but not impressed at all with check in at Seattle."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Pros: "um...I got home?"
Cons: "Ugh where to start. First my flight from Oakland was delayed an hour, and while they did rebook me a flight (with a 3-hour layover in Seattle), they couldn't keep me in a first-class seat and didn't offer anything to compensate for that. This was my first time (and probably last time) treating myself to a first-class flight, and I was kind of looking forward to that seat...although I understand if flights are full.. When I arrived (an hour late) in Seattle, the gate was shown as N2, about ten thousand miles away from my debarking gate in the C section. After walking halfway there, I stopped at an Alaska desk to AGAIN verify info and ask if someone could PLEASE CHECK and see if I could keep my first-class seating, since I PAID for one originally and the delay was airline-based. They blandly told me the flights were full and everyone had checked in already, and then mentioned that the gate had been changed BACK to C section, so hike back another 5000 miles to where I started. Wait three hours. I did check in at the gate as well, yet again, to beg with my best smiley-face and see if the girls could find me a first class spot or put me on standby, since I PAID for it. They said, sadly, no it's all full and checked in. Wait and wait. When I finally did board, I noticed that the info board said that "two upgrade requests" had been filled. What? Seriously? Is that MY FIRST CLASS SEAT YOU JUST GAVE SOMEONE? *frowns slightly* Walked through the already-seated first-class cabin, noticing that TWO OF THEM are empty. I was seated in the middle between a regular dude and this woman who is apparently running her company and having a conference call loudly on her phone, right in my ear. So yes, we understand: She's important. After sitting for a few minutes, I finally buzzed an attendant, who finally arrived, and asked her AGAIN, if she could please check if there any first class seats open, because that is what I PAID FOR and I'd appreciate finishing my trip as it was origanally booked. She said she'd check. AND THEN DISAPPEARED FOREVER. Never did see her again. A few minutes later, yet another attendant walked down the aisle with a clipboard, checking for open seats and I'm thinking she's coming to tell me that yes, there's been an opening and one of those 2 empty seats is mine and please go ahead and move. But no. She walks on by and says something about adding more standby people to some empty seats. I'm literally biting my tongue. Then, before I can say anything, these TWO GUYS come flailing down the gangway and bail into the two lovely EMPTY first-class seats in front of me. *scowl* I'm sorry, but unless they were late getting to the plane, and those were actually their seats (could be true), this whole thing was handled very strangely. I never fly first class anyway, and I understand delays and full flights, but it would have been nice to have anyone even attempt to help me finish my trip in the class that I had PAID FOR."
Cons: "Flying with my husband and daughter. All of our seats were split apart even after calling to fix the issue. When I went up to the counter, the lady told me too bad, she couldn't ask someone in an isle seat to switch, but I could do it myself if I wanted. My daughter is 2, can't exactly sit by herself. Food service didn't begin until almost 2 hours into a 3 hour flight but it was in no way due to turbulence. After food service, no trash service came around until about a half hour before landing. Slowest moving crew I have ever seen in my life. Also, the bathrooms were beyond disgusting. I will never fly Alaska again."
Pros: "I like the crew, they served everyone well on the plane."
Cons: "While the pilot was taking us to the runway before takeoff, there were some noises that could be heard in the roof. I was scared. My dad was sitting in front of me, and when we got off the plane he told me he heard the noises too, and saw some passengers that looked worried who heard the noise as well. My dad works with airplanes, and he said it might have been the panels overhead rattling that was making the noise. Other than that, the flight was okay, but i think the aircraft should be checked out."
Pros: "Seeting was comfortable and interior newer."
Cons: "Entertainment system was broken."
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Pros: "My flight took off and landed at the correct airports."
Cons: "Flew from Seattle to Reno. Originally booked on a flight from Seattle to Portland and Portland to Reno. After I checked in, I saw a direct flight to Reno, and Alaska was able to switch my flight for only $25, but failed to get my luggage on the correct flight (with over an hour before my flight left), so I still ended up waiting at the Reno airport for two hours until my originally ticketed flight came in with my bags. What would have been an awesome experience became a miserable one, with the bonus that I paid extra for the treatment."
Cons: "I was sent to the wrong city making my flight time more tiring and longer from Washington D.C. to Seattle to Portland to Honolulu. I was told I would get a $25.00 waiver and did not. Mean while the representative never asked me for id. On the return home I explained to the representative what had happened she kindly apologized for the rep not asking for my id and also saying she would give me a waiver that did not happen so the rep waived my baggage fee on my departure back. Unfortunately I ended up loosing my wallet during my layover because I was overwhelmed with going to a city that was never a part of my itinerary. On the way back to Washington D.C there was massive turbulence but the staff at Alaska airline did not make an announcement or serve any kind of drink for the first four hours. Finally the last hour and twenty minutes people finally came around. Overall I am turned off with the customer service I received,"
Pros: "Overall as expected. Decent flight, nothing that made me go "wow", but on time, clean, reasonable boarding."
Cons: "I found the reaction of one of the flight attendants to be unprofessional. When I asked if she could pour a bit of water into my water bottle, rather than say, "I'm sorry, I am not allowed" or "unfortunately, no" or really anything verbal, she made a "tsk, tsk" face and offered me a plastic cup. Besides being annoyingly wasteful as a policy (if indeed it is one - this has not been an issue on other airlines), her customer service skills left something to be desired. This strange interaction left me with a poor overall impression of the flight experience."
Pros: "I love Alaska Airlines, normally. The staff on board was wonderful. I love that you can print everything at home, check in is a breeze."
Cons: "I was very angry that my seat was changed without asking me. I always thought book my seats when I buy my ticket and I always pick the same seats. I like to be near the wing. I try to get the window seat in Row 20. They, without asking, moved me to the second to the last row, by the bathrooms. Needless to say it ruined the flight for me."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Cons: "I carry photo equipment in a carry on bag because of expense, damage control and temperature control. Unfortunately I can not leave it for baggage people to handle (although I would love to.) When I got my carry on to the greeting flight attendant I explained I had just finished a shoot and I was sorry that I needed to keep the bag as carry on. Flight Attendant: there was nothing she could do and I needed to go back down the stairs, even though people were still boarding and leave it with the baggage people. Me: "In the past the flight attendant put the bag in that closet." (I pointed to the locked closet where they keep their bags.) Flight Attendant: I cant open it because it's locked. Me: "The key is kept there." (I pointed to where the key is kept. I know because I've done this trip so many times before.) Flight Attendant: "See if it will fit under your seat." It did... but I had my knees in my chin for the entire flight. Thanks, Ann"
Pros: "The northwest deli box was good. Boarding was very efficient."
Cons: "They ran out of the hot meal about 1/4 way down the aisle. The seats are not comfortable for a 5 hour flight. The bathrooms were pretty gross and smelled strongly of urine. There was dried urine all down the front of both toilets and on the floor in both bathrooms I used on the plane. Some of the crew seemed very new/ immature and unprofessional. Specifically, and I apologize for not knowing names, the blonde man made strange comments to people, maybe out of nervousness? The blonde woman on the flight seemed to have a short temper with her coworkers and was very short with them, granted she did get run into by both the beverage and food cart in the middle of the plane multiple times, so she was probably pretty annoyed at that. I fly Alaska Airlines most of the time, and this experience was unusual."
Pros: "Boarding was super fast and easy. We even had to wait because boarding was done, but had to wait for our departure time. Rarely see that. The pilot pointed out varies sites along the way (haven't heard a pilot do that in years). The crew was very polite and professional"
Cons: "I use airline apps to see what baggage claim I need to go to, because airport monitors are usually too far away for me to see them. And for this particular trip the video boards weren't working.. This made it even harder to figure out what baggage claim to go to. And there were few announcements about it. By the time I heard an announcement most of the bags from the flight were being taking off the carousel by an airline rep. Putting the baggage claim on the app, I think, would have made it a better experience."
Cons: "I purchased an Am Airlines ticket operated by Alaska Airlines. This created some issues in check-in, etc/ process. I was given an American conf # but was not able to check-in online on either American or Alaska airlines. Once I called to get the Alaskan conf # I was still unable to check-in with anyone other than an agent F2F as airport. Additionally, no Alaska flight number information was provide on tickets or confirmation so finding appropriate baggage claim, etc became a hunting exercise. Limited food options or in-flight enteratainment for a long flight (5+hours). Inflight entertainment options were limited. You can use your own device with limited free TV programming. Movie rentals and popular TV shows are $3-6 a piece. Device rental is $10."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "No services on this flight were above average."
Cons: "I paid extra $$ to buy a ticket that was labeled as a "Direct Flight" from Seattle to Los Cabos, Mexico, as opposed to a flight with a layover, since my wife and I were headed there for our honeymoon. Alaska Airlines made no mention whatsoever that this flight was not at all direct, but in fact had a 2 hour layover in San Diego. There was no mention of this during the purchase process, and we didn't find out about the layover in San Diego until were were ALREADY AT OUR TERMINAL GATE. This is very deceiving and absolutely unacceptable."
Pros: "the seat confusion was a hassle but the crew was nice about it."
Cons: "the flight was oversold and i didn't get a seat assignment until the last minute. Then the seat they gave me was already booked to someone else, so i had to wait again on the plane to get a seat. on my outgoing flight to seattle a few days prior, i intentionally didn't check a bag because i had a late arrival and early work the next day, was forced to check it on the plane and then they lost it for an hour after i landed so i didn't get home until 2am. frustrating, but again the crew was nice about the mistakes."
Pros: "Roomy seats and plenty of legroom"
Cons: "The whole experience of making a connection in SEA detracts from the travel experience. There is little room for passengers to sit while waiting for their Alaska flight. It causes masses of people in the walkways, and makes it hard to walk through, or get out of the way for others. It may not be the airline's fault, but as I said, it detracted. I don't remember SEA being that overcrowded on previous trips. Our incoming flight was delayed due to weather. Again, not the airline's fault, but we were told we'd be able to make up the time and be on time in DEN. We were still late."
Pros: "Non-stop flight from Seattle to Tampa was comfortable and uneventful. Service was good."
Cons: "Arrived at 5:00 am for an 8:30 am flight. Not enough agents and there were a bunch of minors flying ahead of me so lines were long to pay for and check my bags. The flight was delayed slightly leaving due to a "maintenance issue." Two workers pulled up in a minivan and boarded the plane to fix it. I paid for premium plus seating which was spacious but the guy in the aisle seat had a brace on his shattered knee so getting in and out to use the bathroom was still an ordeal--should have saved myself the $50. When we arrived in Tampa their was an issue with aligning the jetway to the plane's door--we stood around for 10 minutes waiting for that to be resolved before we deplaned."
Fort Lauderdale connection is very bad with immigration with all the flights coming in Chicago should be a destination for direct flights to Columbia least they can take care of the crowd fast enough
Seats in row 2 very uncomfortable for sleeping!
Crew was arrogant and obnoxious. Wouldn’t help me pick up trash and another poured coffee on me twice, with one pathetic “sorry”. Flight attendants had so much baggage that passengers couldn’t find space in the overhead compartments causing a significant delay in our departure. In bound aircraft was late arriving from Haiti exasperating the situation. Based on this trip I would not recommend jet blue to anyone
Pros: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours."
Cons: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing."
Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."
Pros: "Paid seat was comfortable, entertainment was great"
Cons: "The elder gentleman was very rude throughout the flight. Paid for front row seat mostly due to covid and he made us seat and wait for people that had a connection flight to exit the plane all the way from the end of the aircraft defeating the purpose of me buying the front row seat at $65 which was more than the seat was worth. The way the crew asked was was very rude because he stated if we stand up he would keep the door closed. I understand about the passengers with connection flight but its Jetblue responsibility to get these people to their connection but it shouldn’t jeopardize me."
Pros: "On time, friendly crew, spacious seats."
Cons: "Free alcoholic beverages. (At least 1 each flight. ) calming agent for nerves and turbulence"
Cons: "My entertainment system sound was poor"
Cons: "Comfortable seats, courteous flight crew. Easy boarding and organized."
Pros: "Seat super comfortable for the price"
Cons: "Delayed, delayed, delayed and no entertainment on the plane"
Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."
Pros: "On time."
Cons: "No more overbook"
Pros: "Nice leg room, I like the option to watch TV for free"
Cons: "Our plane had a maintenance issue we didn’t bord for an hour after the original Time. The communication could have been way better from the gate agent to let us know updates."
Pros: "Jet Blue planes are always great. Super clean and comfortable."
Cons: "They should have scheduled pistols for our flight. We had to delay the flight for two hours until they arrived."
Pros: "excellent free snacks and nice water!"
Pros: "Excellent Jet Blue experience from Baggage Check in at counter and flight attendants . Very personal ; customer service."
Cons: "Nothing; everything very good!"
Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."
Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"
Pros: "Captain ended up being a good pilot with a very smooth landing,"
Cons: "Our flight was delayed 2 hours because the crew was comprised of members from flights delayed by the snowstorm. Even though gate attendants knew they were on their way, attendants refused to let us board until the crew was all on board. Then we had to wait some more....... Also they were lax on pre-boarding announcements, not letting families with children on first. And waiting until each group was fully boarded before announcing the next. Plus the enunciation of various announcements was difficult to understand and/or way too fast. It wasn't funny."
Pros: "The flight was good. My credit card/wallet... leather brown.... was lost after going through security in seattle and has not been found"
Cons: "Being rushed after being searched. The fact that no one assisted as was requested for a non medical assist."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Pros: "Flight attendants were great."
Cons: "Red eye flight was delayed over an hour. Caused me to miss my connection in the AM, my two new options were an out of state airport or a six hour wait at the airport. Unfortunately the girl who sat next to me had panic attacks and ‘seizures’ the whole flight long, requesting medical personnel on board and the constant attention of the attendants. No sleep to be had. By far my worst experience flying all around."
Pros: "The plane that the rerouted to replace the original plane was very comfortable. The email updates where better then the information at the gate. Normally, I enjoy flying JetBlue however, this weekend's round trip was disappointing. My 1st flight was delayed about 5 hours and the return flight was delayed as well."
Cons: "The long delay and limited snacks. (After that long delay) The incident on the plane- the passengers had to take action and not the flight attends when a passenger threaten by another passenger. A good Samaritan came to the woman's aid and ensure she was safe by switching her seat. Prior to this, another passenger had to use her call button to try to notify the flight attends because the woman was unable to. (That was her second attempt to notify the attendants). I am unclear to why her first attempt to change seats was not taken under consideration by the flight attended. The alleged passenger was clearly intoxicated and had fallen on the women. The flight attends did intervened after the flight landed at FLL. The woman was detained on the plane along with the alleged passenger. Once again, I am not sure if that was wise. The woman could have been taken off the plane safely and quested at the gate at a safe distance. The alleged passenger was too intoxicated to comply with the flight attends requests to disembark the plan. I would have liked for the JetBlue flight attends to be more proactive or at the very least to keep an eye on the situation to ensure it did not escalate. This all could have been avoided if the woman's 1st request to change her seat to one of the many available seats was granted. Better ye,t for this alleged passenger to have never been able to board the plane in his condition. It was physically noticeable and the surrounding passengers stated they could smell the alcohol on him. Disappointed!"
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."
Pros: "The stewardess were so nice and there were no delayes. And we can bring two bags on the plane for free."
Cons: "They need to put more information for the gates so it is easier to check bags and there isn't a huge line. There also weren't very many workers to help people checking in their bags. more signs would help."
Pros: "Easy boarding, friendly staff, nice choice of snacks and beverages. The JetBlue app is very useful."
Cons: "My in flight entertainment never worked. All I had available to look at was the JetBlue commercial channel showing me all of the entertainment I wasn’t able to watch. Not even the live view map worked. One of the attendants said something about resetting the system but I didn’t notice a change. I said something to one of the attendants a little later and she tried doing a reset again, but still no success. I could see other screens working fine and people were watching various programs while I just stared at a static map of the continental United States. Oh well, at least I was able to stream Netflix because of the free inflight WiFi."
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Cons: "I didn't like it at all, Jetbule should had find another airline to take me so I can arrive at around the same time , not just with the flights they offer but I should be able to get into another airline too"
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Pros: "Flight attendants were very friendly, and the TV's were working on the flight (did not on the flight from FLL/EWR)."
Cons: "Booked this flight to get a ride home, and in time for dinner with family. Flight was delayed 50 min. because of a delay in the arrival of the plane (not weather). During boarding process they were allowing people to get up and move around before takeoff, delaying over another 10min. When we finally arrived at 9:10 to the gate, another plane was at the gate and we did not get into the gate until 9:25. Thus, by the time the flight arrived I needed to get other transportation, cost me $25 and additional 30min. waiting for ride. This resulted in getting me home almost 2 hours late. Additional feedback: I book an aisle seat because I like being able to lift the arm on the outside, not available on this flight. I don't recall the plug for the headphones being down so far in the arm rest, thus struggled to find the plug."
Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"
Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Pros: "gate staff were accomodating, flight landed on time."
Cons: "Crew were rude and intimidating to a family with kids, including calling my wife a liar in front of them! Unconscionable. I thought JetBlue advertises unlimited snacks, but my daughter was told 'you've had enough' when she went for seconds. Our TV sets didn't work. Our baby spilled some chips and as the flight attendant passed he looked at us and said loudly 'I wonder who made this awful mess'."
Pros: "Crew member was nice because they didn’t know how to fix it"
Cons: "My tv didn’t work and their was no on flight usb phone charges. Could of flown spirit twice for the price I paid.."
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Pros: "Service and friendly staff"
Cons: "Boarding time and crew was slowest ever?!!!"
Pros: "The crew is always friendly and helpful"
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "On time. Very comfortable seats in coach!!"
Pros: "Everything, trip was great"
Pros: "I like the fact that Jetblue handled the on boarding ot the passengers fast and efficiently starting with preferred riders, then going from the rear of the plane and moving forward. They also realized the plane was full so offered customers the free option of checking a bag in cargo. I would have preferred if they advised customers before checking through security of this option as I would have taken it rather than discard with some bottled products. The entertainment video was great on board, they offered free beverages and snacks. The crew moved through the aisle fast and efficiently when dispersing the food, and again when collect the refuse. While we had a little turbulence, the flight was uneventful and the pilot handled the landing very well. Departing the plane was also fast and efficient, although takes time because the plane was full. Overall, I was impressed with JetBlue, and their flight team."
Cons: "I thought that although comfortable, the chairs and fabric were obviously well worn and definitely needed upgrading. I also noticed that the chair head area didn't have a removable sanitary cover, which I thought should be there considering the number and frequency of change overs per seat on these flights. This is necessary to promote sanitary and comfortable conditions."
Pros: "The crew was exceptional, going out of their way to find spots for the few people left who still had carry on baggage. They tried very hard to make sure everyone had their luggage with them, which I thought was very nice as I have not seen that in any other airplane. They were also very polite and generous with the snacks and drinks, and came around multiple times with garbage bags."
Cons: "The plane itself was incredibly old and the seats were worn down with marks and smudges. It smelled quite bad but at least the TV's still worked."
Cons: "My trip of a lifetime to Peru (Choquequirao, Sacred Valley, Machu Picchu, Lake Titicaca) has been severely impacted because my luggage was not put on my flight. Computer record showed that I did not board despite my boarding pass being scanned and my passport number entered at the gate before I boarded. I left for a 6 day trek to Choquequirao, Peru without any of the gear that I needed for this trip. I had to acquire the bare minimum in a rush the night before leaving for the trek. I'm 10 days into my trip and still do not have my bag. Central baggage claim has been less than sympathetic and not at all proactive or helpful."
Pros: "They gave everyone free drinks and food while we waited and gave everyone a gift card to make up for the wait. The staff was very nice and they gave us updated every half hour. It was a bad and good experience. Customer Service gets an A+ from me."
Cons: "My flight was delay 8 hours."
Pros: "JetBlue gave each passenger a $150 credit"
Cons: "The plane was delayed by 5.5 hours. We had a 6:45 pm reservation that didn't leave till 12:15 AM. We got home Monday morning at 4 am. Normally it wouldn't be "terrible" but my son was starting a new position that Monday. I learned my lesson, don't book the last flight out. I just don't understand why they didn't get new equipment and a new crew sooner. As it was they had to fly in a different plane in and flew up a crew from Ft. Lauderdale who flew us home to Ft. Lauderdale. I'm still not sure what caused this problem."
Cons: "Boarding crew not very friendly"
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was polite and welcoming."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "Everything was good!"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Pros: "Everything in 1 class"
Pros: "really nice cervices"
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "The two hour delay"
Pros: "Aircraft appeared to be brand new"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Pros: "Overall it was good"
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Cons: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"
Cons: "There was no dinner service in first class!"
American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
The plane is old and really small. Crew was great
Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."
Pros: "The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me"
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Cons: "The experience was excellent."
Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."
Pros: "Crew was efficient and pleasant making for a good experience."
Pros: "Seats were comfortable. Did not cramp anywhere entire flight. Great air vent control."
Cons: "Boarding was weird. Many Passengers in the last rows put their bags up by row 20 so that made boarding and disembarking slower and harder as we had to go forward extra rows to use the back empty bins and then fight against traffic to get back to our seats. Passing bags up when leaving or waiting to"
Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."
Cons: "More room I pay for main cabin It feels it was just the regular"
Pros: "Crew was amazing. Seats were comfo"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Pros: "Great crew. Falafel meal was delish."
Cons: "My seat was broken and didn’t recline. I booked first class bc of a bad back, so I count on that. Salad was wilted and gross. Plane didn’t have plug ins for phone! Entertainment system didn’t work well- movie kept buffering. Sky texting wouldn’t work either."
Cons: "Missed the flight"
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"
Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."
Pros: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "No issues at all"
Pros: "Flight was on time"
Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Cons: "Luggage allowance policy was not clear, so that they can try to charge passengers extra fee. Airline blames on one another when it comes to connecting flight if we purchased a one stop flight"
Pros: "Boarding was okay, flight was on time departing and arriving."
Cons: "No USB chargers in the seats for SEA-MIA segment of trip, but they had it for short hour flight from MIA-SJU? Long haul flights need the USB outlets!!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Cons: "They cancelled my flight in the middle of the night and rebooked for 3 hours later really strapping me for time at my destination"
Cons: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
Cons: "We were told the overhead was full, so we had to check our bags, but once we boarded there were complete compartments empty. I suspect they were just trying to depart earlier."
Cons: "Gate agent said there was a maintenance problem that just needed maintenance to sign off. Over heard maintenance work while boarding that could not get message on computer of problem. Pushed back and sat on tarmac for 10-20 minutes as pilot said they worked through maintenance issue."
Pros: "The employee working the desk in Seattle was great. Long lines to check in and she took the time to assign us seats next to each other. Loved the bonus of the seats being in an exit row."
Cons: "Flight changed with no notification."
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "Same as above"
Cons: "Same as above"
Pros: "My window seat"
Cons: "I wasn't able to check in to my flight 24 hours prior to my flight on my AA app and or website. Also wasn't able to check in at kiosk at airport therefore had to wait in line to check in with a clerk which slowed my whole trip mood down."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."
Pros: "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
Cons: "Too confused!"
Gate area at Newark was great. Nice design. Much better than 10 years ago when I used to fly out of Newark all the time. Boarding process went smoothly. Flight was on time all around. Bag was at baggage claim as soon as I walked to the claim area. Super fast. Probably by best flight ever on United.
No food. Got a window seat and of course 21a had no window just a perfect panel of plastic
Pros: "Yes & yes."
Cons: "Time delays & changing gates"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Cons: "Serve some food. Our trip to EWR and back we just got a packet of pretzels. Not worth a $500 ticket!! Also could you guys please get with the times and update your media. What’s with this no pause and no record media player where you can only watch a movie if you so happen to switch the channel on t"
Cons: "Baggage, late flight, other delays."
Pros: "The flight was shorter due to a tailwind."
Cons: "Middle seat, over crowded and the guy next to me had his emotional support rabbit."
Cons: "Flight was extremely hot the entire way"
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "The crew was exceptionally nice."
Cons: "Advising passengers in a timely fashion about weather delays. Left for air post @ 3:15 for a 5:58 flight. When I got to Newark I discovered my flight was delayed. Left the party early, which was reason for trip to sit in airport for hours. I generally fly Jet Blue & I definitely will stay with that airline. Second experience & last one with United. Paid $25 extra for a roomier seat which I never have to do with Jet Blue."
Pros: "The crew was extremely nice!!!"
Cons: "I think that the notification regarding the original delay was sent too late. The reason for the delays was never really explained till much later."
Pros: "Flight was good, nothing stood out as good or bad. It just seems like a very tight space (I'm 5'3 and less than 150 lbs)."
Cons: "Going through TSA in Newark Airport was HORRENDOUS. A TSA agent grabbed my things out of my hand and threw it on the belt without any consent from me. I was still unpacking my carry on, to abide to the rules and no she just wouldn't have it and was very rude."
Pros: "Bought a ticket through a discount site. Since I'm a senior I really didn't realize certain things. Didn't realize my TSA wasn't accepted with this ticket, also I'm was in group 5 & always in middle seat. First time I flew on United. I bought the same type of ticket for a flight in April very unhappy about my mistake. I used Skiplagged."
Cons: "The crew was very helpful & pleasant."
Pros: "Flew First Class from Chicago to Fort Lauderdale. The food was a banana and the seat in front of me was broken and when it went back, it was in my lap. No one seemed to care.."
Cons: "Phone charging outlet under my seat didn't work."
Cons: "Seat was way too small"
Cons: "No variety of snacks options"
Pros: "Plenty of leg space and crew was friendly"
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Cons: "Flight was over 4 hours late and they just 20 mins ups to death!! Had to spend lots of $$$ on urber tp get home because my ride that was cpming at 11:00 pm could not come at 4:30.am since most people have to work."
Cons: "I am enrolled in MileagePlus United Card member which has one check in bag free for the first time. Still I was charged me $50 extra for my check in bag. They should have told me prior at the time of check in but they stopped me at the gate. I am not at all happy with what has happened."
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "The fact that as a 6ft person at 180lbs could barely fit in the seat is unacceptable.. I rather fly spirit for that"
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Pros: "On time and early arrival."
Pros: "The service was good along with everything"
Pros: "Flight crew were very helpful."
Cons: "too many people on flights."
Pros: "It was a pretty standard flight. Nothing stands out."
Cons: "We were delayed due to mechanical issues, had to wait for a new plane...took a long time - 90+ minutes. However, they kept us in the loop and we knew exactly what to expect. Handled as well as can be expected."
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Pros: "The blanket was nice. The crew was very friendly."
Cons: "See anove"
Cons: "4 hour delay"
Cons: "No free tv or wifi, seats are normal"
Pros: "I finally made it home and my luggage wasn't lost thus time."
Cons: "Boarding was slow, staff was cranky, literally had my bag of snacks thrown at me. Overall what was expected of a united flight."
Pros: "Was an easy flight and staff was pleasant and efficient"
Cons: "The gate crew stopped the last 40 people from bringing on their carry on bags... of course I was the first person of the 40. When I got on the plane... there were numerous EMPTY overhead bins and further, my bag would have fit comfortably under the even more space seat in front of me. I plan my travel carefully so I can bring on the plane. They were wrong for gate checking without asking the crew ON the plane. All 40 bags would have made it. BS. Flight delayed awaiting for another crew member. Snack was mixed bag of "stuff". Would prefer a choice of name brand snacks or nothing at all. Wifi should be free. What does it cost them?"
Pros: "Everything is great"
Pros: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Cons: "Mechanical failures flights canceled had to rebook the next day!"
Pros: "The flight was on time and the crew was great. No complaints for the air and the ground team at all"
Cons: "WiFi and TV it's way too expensive No free options to entertain yourself. At least give us a USB port on the seat to access my mobile device. Very narrow seats"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Pros: "Crew was awesome."
Cons: "NO entertainment whatsoever unless you purchased it, $5 is expensive"
Pros: "Seat reclined!! New clean plane, free movies and shows on my iPad and not the cheesy movies no one has heard of, really modern new A list movies!"
Cons: "Nothing at all"
Pros: "I love that you can fly direct to Pasco now. For years, one had to fly to Seattle and catch a puddle jumper. You're only in the air for about an hour and a half and Pasco has been slowly upgrading their airport. I love how easy it is to visit my family in the Tri-city area now."
Pros: "I could get my boarding pass, I could flight home have to buy different ticket too fight home??? I wish your return my money"
Pros: "Free movies and wifi"
Cons: "Plane was not cleaned properly. And it was restroom smell all over the mane during the boarding"
Cons: "This flight had a TV for each seat. However, you had to pay $5.99 to watch basic cable."
Cons: "Seats, space horrid like every other airline out there! American Corporate Greed at work, stuff them like sardines"
Cons: "Uncomfortable seats for a redeye. They reclined about an inch."
Cons: "Seats are way too close...."
Cons: "That I was charged for the flight again or they wouldn't let me on the plane"