Daily cleaning, installation of cabin HEPA filters on flights from Washington to Hilo
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Scores according to KAYAK customer reviews
Pros: "The service and I had more room in general. Comfortable."
Cons: "Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner"."
Pros: "Comfortable seats for long flight. Crew friendly and helpful."
Pros: "Free drink at the end of the flight."
Cons: "Paid for comfort upgraded seat and the woman next to me was large and over flowing into my seat and had a baby in her lap. The flight was full so seats couldn’t be changed. Flight attendant seemed to not care and did nothing to alleviate my concerns. For 6 hours, the other persons body was touching mine and I couldn’t recline. Why upgrade?! Picking up check in baggage was a pain since you have to wait for a shuttle to bring you to the baggage claim area, this doesn’t have to be done with other airlines apparently. Bring your own entertainment and food. I wish I’ve known all this before booking with Hawaiian. It was my first time and will be my last time booking with them."
Pros: "Loved the full service...like in the good old days! Complimentary snacks, meals, and drinks. I would highly recommend them and will definitely use them again if I can come back to Hawaii."
Cons: "Luggage was not transferred to second leg."
Pros: "The service was awesome the people providing set service always smiling, willing to help and just awesome. Good info from the crew what might be up a head. 100% pro flight"
Pros: "Friendly nicer than usual attendants."
Cons: "Seats seem tighter than boeing. Horrible turkey pastrami sandwich."
Cons: "We purchased tickets with assigned seats and when checking in we did not have assigned seats. Had to spend an additional $80 per seat to get an assigned seats."
Pros: "I can't really rate the food or entertainment because it was a short interisland flight. Everything else was great though. Boarding crew is always friendly and the seats aren't bad."
Pros: "The extra comfort seats."
Cons: "Having to pay for the extra comfort seats."
Pros: "Dont' know what I did, but got my old seat back."
Pros: "The crew was friendly and patient. Really they gave us the vacation mood and the complimentary cocktail was awesome"
Cons: "The lavatory smelled a bit. There were no vegetarian option for free lunch."
Pros: "The best service ever I Hawaiian!!"
Cons: "You guys showed window available, so made the purchase. but got shuffled around to bad seats when it’s time for my flight. Screw you guys!!! That is how I really feel"
Pros: "The crew was very friendly. The service we received was good and the flight was smooth. Boarding and I boarding were very easy, as was checking and claiming luggage."
Cons: "Is there a kid’s section? I left like my seat was surrounded by all of the screaming kids on the flight. I would go forward or back to use the restroom and not hear another kid crying or screaming. If there is a designated kid area, let it be known so others don’t have their flight ruined! It was so loud I couldn’t even hear the movie I paid for."
Pros: "Great flight staff. Very friendly and helpful!"
Cons: "I wish the movies and music were free both ways"
Pros: "The only airlines that offers complimentary breakfast, snacks and beverages!T"
Cons: "Too far to walk to the baggage area at HIA"
Pros: "Fast check in boarding was painless"
Cons: "The seat was so uncomfortable I have back pain now."
Pros: "On-line system"
Cons: "Need to sort out leaving bag if you've checked in on line and printed your own boarding pass. Need to sort out organization of gate boarding, too much a free-for-all. Need to get staff that seem happy to guide you into the plane not grumpy."
Cons: "Little children next to me."
Pros: "Fabulous aircraft. Very comfortable. Love the inseat entertainment screen!"
Pros: "Plane left on time and arrived early. Crew was friendly and accommodating."
Cons: "Very crowded seating."
Pros: "Lots of aloha, even at check in"
Cons: "Flights wasxan hour late- food was terrible- but they do serve food!!"
Pros: "Check in very fastly"
Pros: "Quick boarding to make up for delay"
Cons: "We were delayed 7 hours"
Pros: "The crew was nice and respectful. They seemed happy."
Cons: "No entertainment. Non. All I got to do is watch the plane rout. This was a long flight and you would think you can get a movie or something."
Pros: "Friendly crew, decent lunch provided"
Cons: "No wifi or any free entertainment for a 5 hour flight. No mai tai offered when we got near Hawaii"
Pros: "in flight meal"
Cons: "full flight, time availabilities"
Pros: "That you fed us even if the quality was just fair."
Cons: "Cramped seating"
Pros: "The complementary meal and alcoholic beverage."
Cons: "No way to charge my kindle, but that's a minor detail"
Pros: "Great service and smooth flight."
Pros: "Left and arrived ahead of time. Appreciated the attitude of the attendants."
Pros: "This was on of the most uncomfortable flights that I have ever been on and I fly often. The seat was like sitting on a block of cement. The entertainment was more expensive then any other airline. Overall not satisfied comfort for a flight this long."
Pros: "I liked the service and everything else!"
Cons: "You lost my luggage for 24 hours"
Pros: "appreciated the attendants and employees in consistent theme attire including flowers in their hair. Nice that they serve food and/or snacks ready for sleeping - the queues were there, pillow, blanket and eye mask"
Cons: "Food quality - would rather have upgraded snacks then the food served."
Pros: "It was short but sweet"
Cons: "Very uncomfortable."
Pros: "Flexible schedule"
Pros: "Staff was good"
Cons: "Ear plug Jack was so worn out I couldn't watch movies."
Cons: "Seats were hard"
Pros: "Best seats in the business, as seats go these days. Comfortable recline in coach without ruining the experience of the person behind you. Great attendants. Lovely Hawaiian vibe all the way through. A little island drinkie before landing. Lovely all around as flying goes these days. As far as the food, it wasn't great, but hey, who else gives you a little something to eat in the air these days!!!"
Pros: "The free breakfast was very unexpected, and appreciated."
Cons: "We were under the impression the champagne was included. We wouldn't have gotten it had we known. Also, the menu for food/drink, as well as the survey weren't working. It would've also been nice if there were at least a couple complimentary movies to choose from, but we came prepared, so no big deal."
Pros: "The crew were all so nice (as always). Seats are comfy, very enjoyable flight."
Cons: "The screen in front of me kept freezing, so I wasn't able to watch a movie, but that's ok, I had my book :)"
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "It’s been awhile Since I’ve flown delta and omg they truly blow every other domestic airline out of the water hands down. And I’m flying basic economy. Impressed. Bravo Delta"
Pros: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Cons: "Not having a delayed flight."
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Cons: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "Seat confort"
Cons: "Food and drink service"
Cons: "No food or drinks"
Pros: "Excellent attendants. Smooth boarding and on time flight."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "Had the whole Comfort section to myself!"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "I liked the individual tv screens to watch the latest movies"
Cons: "The slow boarding"
Pros: "The service was impeccable as always"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Pros: "Great service, free movies, nice crew."
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Cons: "My luggage didn't make it home. I checked in the same time with my daughter we have the exact same bags, hers made it mine did not. How does that happen? They said it would be on the next flight and would deliver it to my home. Eight hours later and I still have not seen it."
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Cons: "Was not a wheelchair waiting for Wallace."
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "On Time"
Pros: "On Time"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Cons: "Double booked my seat. Lost my bag."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "Easy loading and unloading the plane. Friendly staff"
Cons: "they downgraded me from first class to coach"
Pros: "The crew and staff were efficient all along the way."
Cons: "I had a 2 hour stop in ATL with a final destination of Guadalajara. Since the hub system used by Delta required me to go north in order to go south, Delta decided to charge me $40 for my luggage. If I had flown directly to GDL there would have been no charge. But since I had to go through ATL, I added hours of travel and additional fees."
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Pros: "Staff was nice."
Cons: "Nothing really"
Cons: "The plane to Guatemala was the worst plane I've got in on"
Pros: "AA is always a good time:) I loved the crew, the complimentary service and the comfort"
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Cons: "The flight was full. We waited for wheelchair assistance that never arrived until we got to the gate for boarding, after already doing a 20 minute walk to the gate. The crew was snippy and unfriendly. Two lavatories were out of order from the get-go which should have been detected before leaving."
Pros: "Wifi was semi-fast and reasonably priced; crew was friendly."
Cons: "No seatback TVs."
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Great service and fantastic landing!!"
Cons: "Being delayed"
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."
Cons: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Pros: "Nice people"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "ABSOLUTELY NOTHING TO LIKE ABOUT THIS FLIGHT."
Cons: "Flight was delayed, the baggage was not transferred on the connecting flight."
Pros: "Pro: Those darn cookies are the bomb. Coffee was on point."
Cons: "Cons: The leg room was as bad as spirit. I was struggling for a while with my bag, and none of the flight attendants thought to help. Flight attendants ran into me a few times waking me up, and I wake up apologizing not them. Also, so darn painfully cold in the back of the cabin."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "American continues to surprise through their lack of consideration and cheapness Prefer to have seat empty on the front rather than move passengers that are loyal frequent flyers. The most important point for American is you have to pay for everything including for flight status. No longer miles flew but how much you pay them"
Pros: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Cons: "On this trip I wanted to see snow and I did not see it."
Cons: "there was screens but no movies or anything"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Pros: "Boarding was good only because I skipped to the head of the line to get all the way to the back of the plane without having to wait in the aisles for others to get situated or hold anyone up (as no one was going further back than I). Staff was pleasant, did what they could with what they had. I was very happy that the back of the plane was not very full and I was able to lie down on the floor to nap for a couple of hours."
Cons: "Entertainment was miserable. Not much to look at on the screen and the sound quality was so miserable that I could not enjoy the decent classical selections. I was frustrated by the merry-go-round visual of our plane en route to our destination and wished I could have gotten the simple clear images that were being shown at the front of our cabin. I am sorry that the only vegetarian meal is Asian, as some Asian spices give me a belly ache."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Cons: "Too many delays"
Pros: "Flight only half full. Had both seats near window so could almost lay down to sleep. Crew was very helpful."
Pros: "The crew was very nice and warm. The seats were comfortable"
Cons: "I have no complaints"
Pros: "Not much."
Cons: "Once we got to Chicago our flight was delayed: originally scheduled to arrive in LA at 1800 we will not arrive until 2000."
Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Cons: "No onboard entertainment"
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Pros: "Well organised and even arrived early! The flight crew were kind and efficient."
Cons: "No free food"
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "Wi fi did not work."
Cons: "Didn't ask for any food so can't rate that or entertainment"
Pros: "Chargers in the back of the seat for devices Friendly staff Nice quality airplanes"
Cons: "Paid for WiFi, and it was very choppy and slow. Took over 3-4 min, and several refreshes to send/receive an email."
Pros: "I like that their fleet has become slightly more modernized. Leathers seats are a plus"
Cons: "In flight entertainment and charging stations are a must. Slightly lacking in both those. Their flagship dreamliners have all these amenities but are new planes. Boarding on American seems like a broken process."
Pros: "Staff and customer service were great"
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Pros: "Got me there"
Cons: "Delayed crowded and bumpy"
Cons: "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
Pros: "Was able to get on another flight"
Cons: "If they could have held the flight for 15 minutes, I would have made it. My flight from Spokane was late. Now I had to pay another $250 just for a crappy room for the night."
Cons: "Ensure parents are being honest about the ages of their children. Couple next to me had a wailing, thrashing, kicking, screeching, punching 3 year old who should have had her own seat instead of sitting on her parent’s laps for the duration of the 5 hour flight."
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Pros: "Crew tried there best but with so many disappointment could not do much."
Cons: "Trip was delayed for 2 hours ,one of the person from chbagage chk was not helpful at all."
Cons: "I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves"
Pros: "Service was amazing!"
Cons: "A smile from the flight attendant and something other than pretzels in first class."
Pros: "The overnight flight made it easy to sleep most of the way."
Cons: "I didn't like getting woken up in the middle of the night to eat a sandwich. The bathroom was not stocked well with paper towels, so there was no way to dry my hands after washing them. I also don't know how to order gluten-free meals before the flight."
Pros: "The speed of the plane"
Cons: "I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together"
Pros: "Flight crew was professional and friendly."
Cons: "Tiny dirty old smelly plane. Freezing cold. No blankets. Flight was also an hour late. No food."
Pros: "All other stuff good"
Cons: "No music options for entertainment"
Pros: "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
Cons: "We had to wait for a crew member but we weren’t too late."
Cons: "Need addl gate capacity at sfo including non-jetway options when other better options are unavailable."
Pros: "The flight left on time as scheduled."
Cons: "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
Cons: "Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day."
Pros: "Was comfortable and attendant gave me a seat closer to exit door so I could get off the plane quicker."
Cons: "Was delayed 45 minutes and by the time we landed and taxiied I had only 10 minutes to make it to my other flight for boarding. Barely made it."
Pros: "Advance boarding for veterans"
Cons: "Multiple delays on departure due to traffic."
Cons: "Legroom on both flights was the least I've ever had on any plane."
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Pros: "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
Cons: "the tiny restroom, water on the floor and size of the waste paper basket."
Pros: "The price was right! For a one way ticket in the summer I can't complain."
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Pros: "The app, United airlines, the whole experience."
Pros: "Got across country in a few hrs instead of driving for a few days."
Cons: "United' economy seats are terribly uncomfortable. Wouldn't even label the cracker and coke as "food". Having to pay an extra $8 to watch TV is ludicrous."
Pros: "The time getting there on time or early"
Pros: "Left early...arrived early"
Cons: "Very good"
Pros: "Friendly staff"
Cons: "No Wi-Fi. No entertainment. No leg room."
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."
Cons: "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
Pros: "You will refund for missed flights, everything was good"
Cons: "Flight was delayed both ways"
Cons: "I'm 6' 220 pounds, not small, but not huge either. I had to cross my arms or forcefully keep them out in front of me the entire flight. The bigger plane to Tulsa was comfortable, the express flight back to Denver was uncomfortable."
Cons: "Well considering I am still in Houston, the plane left late and I was in the last row and I it took 10+ minutes to deplane, I missed my connection to Corpus Christie!!! The schedule between planes is way to tight!! I am very unhappy and too old to be running to catch my connecting flight. I will never make reservations that the airline or kayak do not consider time needed to change terminals etched"
Cons: "SFO canceled incoming flights so I asked to reschedule and they put me on a American Airlines flight that had a layover in Pheonix. Why did they use another airline? Why did I pay for a direct flight and have to have a layover. Why did I have to wait in security again. This has been the worst travel experience I've ever had and I'll make sure never to fly united airlines again."
Pros: "The crew was nice to our one year old. And because it wasn't a full flight we were able to give him a seat which saved us!"
Cons: "We're healthy vegans and the snacks aren't friendly for us at all. We brought our own but to have options would have been nice."
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
Pros: "Wonderful experience the entire way! I did fly first class as I've decided if I have to fly all the way across country I want to be very comfortable, and I was! Thank you United!"
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."
Pros: "All of this trip went well, all on time, great service, no worries!"
Pros: "I have absolutely nothing to say good about this airport"
Cons: "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."
Pros: "I will never fly with united again"
Cons: "One plane got delayed so I missed the other plane and have a 12-hour layover"
Pros: "How could I not like it?"
Pros: "In flight service was nice. Attendants on plane tried to be helpful"
Cons: "Traveled with small children, could not get seats together. Made the journey rough."
Cons: "No in flight movie!!!"
Cons: "The turbulence"
Pros: "I did not use any entertainment other than my iPad. The plane seemed to have more leg room than most. Friendly staff."
Cons: "The rough air over Denver. Glad to have a really good pilot. The snack mix is awful, nearly tasteless. Would prefer cracjers, peanuts, cookies, or pretzels."
Airlines flying from Washington to Hilo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Hilo
Masks required on board, masks provided on flights from Washington to Hilo
Social distancing seating
Middle seats unavailable to book on flights from Washington to Hilo
Testing for antibodies, testing for symptoms for flights from Washington to Hilo
Waiving of change fees. Search flexible flights from Washington to Hilo