Daily cleaning, installation of cabin HEPA filters on flights from Washington to Illinois
United Airlines, Alaska Airlines and American Airlines have all waived their change and cancellation fees on flights from Washington to Illinois. Confirm policies on booking site.
Delta and Alaska Airlines do not allow booking a middle seat on flights from Washington to Illinois.
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Scores according to KAYAK customer reviews
Pros: "Crew was great as always."
Cons: "Flight was delayed. The cheese plate I ordered had soggy grapes. They were kind of questionable! I didn’t eat them!"
Cons: "Headphone port was plugged full of something"
Pros: "The crew was great. However I have had issues with take offs and landings with Alaska the last two times I’ve flown with them. Literally have been stuck for more than an hour on the tarmac both times."
Cons: "I think that Family’s with young children need to have their own area in the plane. I was screamed at and kicked by children for most of this flight. The extra hour on the tarmac was torture."
Pros: "Love the entertainment options with my own device, food, and power at the seat"
Cons: "Entertainment was disrupted. Departure was delayed by delayed departure of the previous flight without enough explanation to those of us waiting to board"
Pros: "Alaska is the friendliest airline, throughout every touchpoint we have with them."
Pros: "The cheese and fruit tray is great."
Cons: "Boarding takes forever. The seats are too narrow."
Pros: "Good timing"
Cons: "All went well"
Cons: "Great crew! Smooth flight. Need more hot options for food"
Pros: "Even though plane was full, comfortable"
Cons: "needed appropriate food for red eye Miss warm cookies and milk"
Pros: "Able to get earlier flight to ORD Did offer complimentary baggage service to destination"
Cons: "Had to pay additional $25 each for earlier flight then had seats behind a dog and toddler both unrestrained and noisy during a 3 1/2 hour flight. WiFi connection was very slow. Only water and one pack of crackers - on travel West via Delta, we had at least 2 offers of variety drinks and snacks."
Pros: "Great crew. Boarding process."
Pros: "Great customer service, fast boarding, media available was good."
Cons: "No outlets to charge electronics. Plane itself seemed a bit on the older end."
Cons: "No free food was offered. Movies were not free."
Pros: "timeliness, courteous, comfortable, charging outlets at every seat."
Cons: "weak movie selection"
Pros: "I liked the food options and the entertainment. Staff was really friendly too,"
Pros: "Boarding in order of seat numerical order (big numbered rows board first)"
Pros: "On time."
Cons: "Slow boarding and deplaning."
Cons: "Put on an American carrier despite having booked with Alaskan. Told the wrong gate. Then told the incorrect boarding time at the correct gate. Missed flight due to gate keeper. Had to gheck my back on the next flight despite ample room to carry on. EVERYONE that works for American Airlines is incompetent, rude and terrible. I WILL NEVER FLY YOUR AIRLINE AGAIN. Your company should be sold off and every employee fired."
Pros: "Fruit platter. On time. Efficient. Professional Plane was very clean"
Cons: "Seattle airport first security man grumpy. Not helpful. No reflection on Alaska airlines however"
Pros: "It was a redeye flight and everything went smooth. I went to sleep on the plane and did not have any food, so I cannot truly rate that portion."
Pros: "The crew is consistently on point ! Accomadating , friendly and warm !"
Pros: "Friendly cabin crew, wonderful food, spacious aircraft, wonderful option to get a tablet to watch a movie. Loved being able to plug in at each seat with USB charger etc."
Pros: "The aircraft was comfortable. I just had a standard coach seat and it was as roomy as other airlines premium economy seats. Alaska airlines had reasonably priced food and drinks, and the entire flight crew was friendly and professional. I also liked the free GoGo texting feature."
Cons: "For some reason the airplane left the gate about 40 minutes late. It was also very difficult to hear the announcements from the flight deck. The only announcement that came through loud and clear was the spiel for the Alaska Airlines credit card."
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Pros: "I have been very pleased flying Alaska Airlines."
Cons: "This flight was rather turbulent but not the fault of the airline. Still on time."
Pros: "Great service. Offered me a seat switch on full flt! Internet was tough and not working well but gogo almost always is. That was minor. Easy nice flight."
Pros: "Same as above."
Pros: "The crew was friendly."
Cons: "I was not allowed to use the restroom when we still had 20 minutes or so to land. As they were collecting final garbage, the restrooms were locked and I was not allowed to use them. I can understand cutting off the use of them once the flight crew is seated but they were still walking around and I really had to go. I don't recall a warning for this. If there was an announcement it was not audible over the hum of the engine. I'm very dissatisfied about that final part of my experience."
Pros: "Your typical airlines for check-in, baggage etc but I was pleasantly surprised when our seat assignments were together for the return trip w/out having to select them. Baggage was extremely fast on the outbound flight but took a few minutes on the return flight."
Cons: "Again, as with most airlines, the seating room leaves a little bit to be desired but the leg room was adequate for a 6'4" man."
Pros: "I've always had a good experience with Alaska Air."
Cons: "This flight was overbooked and there wasn't room for my carry on"
Pros: "That I made it to Chicago at some point, however late."
Cons: "Flight was delayed even before we started boarding. There were weight restrictions, so people were moved around. When served lunch, there was nothing else but pasta. Found that odd for First Class passengers. I had to rush to finish my movie as they had to collect players ahead of landing - found that unnecessary. Then there was delay right before landing."
Pros: "comfort of seats, space, food, friendliness of pilot and crew"
Cons: "Still waiting for a good airline to provide blankets again"
Pros: "Plenty of overhead bin space; no excessive announcements; ultra clean cabin; flight deck explained the lengthy ORD taxi time to the arrival gate"
Cons: "FA's appeared to be rushed during boarding. I was asked to put up my tray table, and I spilled all of my French fries on the floor as the flight attendant watched. I had to leave the mess all over the floor. My seat neighbor offered to help clean the mess. I cleaned it up on my own with a safety information card as a scoop and dumped the mess into a puke bag. The flight attendant should have offered a trash bag as there was plenty of time before takeoff. I flew for your airline as a flight attendant for almost four years, and I know AS flight attendants are among the best."
Pros: "Both my flights were great, and especially my outgoing flight from Chicago, the attendants at the gate were amazing. I don't think I've ever met more helpful, nice attendants--nothing seemed rushed, and they were helpful and happy. Similarly, the attendants on the flight were really nice and cheerful. Flights left on time, and I got in early on my first flight. I've flown a lot in the last year, but this was one of my better experiences with an airline. Check-in was really easy too."
Pros: "I like a lot the treatment"
Cons: "I requested an aisle seat because I have broad shoulders and a knee that hurts if I can't extend it. EVERY TIME a particular stewardess would pass, she'd SLAM into my shoulder, with no care or apology. This was very hard to enjoy a drink, or sleep, or do anything on the flight."
Pros: "easy check in. (emergency seat with no extra cost) kind staff. board on time. but not declined seat, new plane with two power outlet."
Cons: "See above."
Pros: "Straightforward. Love that Starbucks coffee is offered! Also love that you can charge devices. The inflight entertainment option works for me; I usually come prepared but I was happy to pay to watch a movie, although the cost seemed unnecessarily high."
Cons: "There was quite a bit of wait at boarding time while standby seating was sorted out. I wasn't sure why ticketed customers could not board on schedule; instead, everyone was standing around at the scheduled board time while names were announced, etc."
Pros: "Plane was new, seemed clean, staff was ok, attentive. Comfortable for the most part. Restroom was clean."
Cons: "For the very high price, they didn't even assign me a seat. I received an electronic notification to go to the ticketing counter. I carry-on always, and I had to check in formally. Which was a waste of time, they told me they overbooked me and there should be a seat, but I would have to check at the gate for a seat. Needing to get on this flight, I hurried to the gate. An hour and a half of wondering later...No one was at the gate until right before boarding. A little frustrating. The rep was very nice, but I got that lovely middle seat."
Pros: "On Time, polite staff."
Cons: "Tablets for entertainment for additional cost. THe most significant point is that nobody can hear the announcements when listening to their tablets."
Pros: "The staff was friendly and efficient"
Pros: "Seats, beer selection, very friendly staff I will be flying again if I get the chance and I never say that anymore about other carriers."
Pros: "On time"
Pros: "Pilot information/anoucements."
Pros: "Leg room was good. Seats and airplane was tidy. Provided complimentary snacks and drinks on time Boarding process was fast and easy. Crew service was excellent."
Cons: "for red-eye flights -recliner will be better than normal seats."
Pros: "Very clean, on time, smooth flight. Overall, really great, thanks."
Pros: "Boarding was fast, seats were rather comfortable, the crew was attentive"
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Cons: "Small plane, feels cramped"
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"
Cons: "Food really bad on both segments."
Cons: "It was canceled"
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Good access to charging, good food"
Cons: "More space:)"
Cons: "No room to move, too hot, no sound when trying to watch movies."
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Pros: "WiFi on board."
Pros: "The plane was very clean! We loaded in the center which made everything go quicker. I was one of the last on board and there was ample overhead storage. Complimentary snacks were were substantial and service was constant. I hate going to the bathroom on the plane and it was so roomy for airplane bathrooms. The pilot was hilarious!"
Cons: "Only complaint was nothing that can be changes. I had a middle set and it was quite cramped...my computer didn’t fit on the tray or would get smashed when the person in front of me reclined."
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "Old cramped untidy and limited drink service"
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Cons: "Multilpe delays"
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Cons: "Too many announcements"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Cons: "Too crowded."
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "everything was very nice"
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Cons: "Late and missed my international connection"
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Very friendly and helpful staff."
Pros: "Very attentative."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Cons: "No meals was available for VEG. people."
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Pros: "Crew was efficient and pleasant making for a good experience."
Pros: "Flight attendants were two hours late"
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Pros: "Great crew. Falafel meal was delish."
Cons: "My seat was broken and didn’t recline. I booked first class bc of a bad back, so I count on that. Salad was wilted and gross. Plane didn’t have plug ins for phone! Entertainment system didn’t work well- movie kept buffering. Sky texting wouldn’t work either."
Cons: "Missed the flight"
Cons: "For the planes first flight of the day the crew deicing process caused a 75 minute delay. On return flight at 10:15 pmwe waited on the runway for over 30 minutes because the ground crew wasn’t ready. There were no other planes in or out anytime near our landing"
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Cons: "Middle seat"
Cons: "Luggage allowance policy was not clear, so that they can try to charge passengers extra fee. Airline blames on one another when it comes to connecting flight if we purchased a one stop flight"
Pros: "Great service!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "Our bag was never transferred to the continuing flight. Then it took a week to catch up with us. When we complained to American they just passed the buck to the final carrier, but I think the mistake was theirs."
Pros: "The air stewardesses were extremely cordial and continuously asked if the passengers needed anything many times during the flight. It's a small gesture but I appreciated it very much. Free wifi (for movies/in-flight entertainment) was also a plus."
Cons: "Flight was delayed because of weather. No fault of carrier."
Cons: "No screens, no wifi"
Pros: "Flight was smooth and comfortable."
Cons: "I didn't find the crew very friendly and often don't on AA. Boarding was difficult as the agent was difficult to hear/understand."
Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."
Pros: "The crew was nice and attentive. The pilot came over the speaker to tell us about our flight. We made it in early!"
Cons: "The movie shown during the flight was a bit odd. Not sure where it came from but it was not overly entertaining."
Cons: "We haven't left yet"
Pros: "It is good"
Cons: "No tv on seat. Those dumb comedy tv show"
Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."
Cons: "The boarding experience is awful. I wish that there was more order to the boarding process such as with Southwest Airlines. There is simply no control over rude passengers who push there way to the front."
Pros: "at least flights were on time. 20 minutes delay is not bad."
Cons: "Too many levels of passengers"
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Cons: "Cramped, claustrophobic space. Cabin too warm."
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Pros: "Entertainment and great beverage options"
Pros: "Friendly staff Smooth ride On time"
Cons: "Always delayed"
Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."
Cons: "Got cancelled"
Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."
Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"
Cons: "Fat constantly moving man next to me"
Pros: "The price was right! Connection in Chicago was a little tight but overall a good flight."
Pros: "It was fine. I was comfortable and I slept throat most of it."
Pros: "Not much"
Cons: "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."
Pros: "Everything was very professional."
Pros: "Flight attendants and boarding personnel are very friendly."
Cons: "Mediocre food and entertainment. Internet price are ridiculous compared to competitors ( just flew SouthWest - so much better). Cost at about $6 for a half-hour. They had to bring the cleaning crew back on to clean parts of the plane - it was to dirty for anyone to sit in one row."
Cons: "90 min late"
Pros: "A breakfast offering at any time would be great."
Cons: "Too many people getting on at same time."
Pros: "Boarding was smooth"
Cons: "It was fine"
Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"
Cons: "Gate changed and baoarding time changed countless times."
Cons: "No tv."
Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."
Cons: "If the flight left on time - I missed my connection"
Pros: "United crew were incredibly kind and accommodating. We had 2 lap babies and a 3 year old. They took our carry-on suitcases and checked them through to our destination without charge -- freeing up valuable hands in the process. They also arranged seats to make sure there were enough air masks for us and our 2 lap children. Our 3 year old had his own seat. In doing so, they moved me and 2 others so that my wife and I were in adjacent rows and there was an empty seat next to each of us (where our babies ended up sleeping). They were very kind and helped us in every way. Overall this was the best experience I've ever had on a flight, period."
Pros: "I was asleep for most of the flight so I missed any food & did not use the internet. I consider an uneventful flight as a great experience :)"
Cons: "At 1 am, SEA TAC had a 20 minute delay for air traffic!"
Pros: "The crew"
Cons: "Very uncomfortable seats for such a long flight, my seat didn’t recline, space was limited"
Pros: "Everything was good .with kayak app we can find avery ways in every airport we had to find .thank you"
Pros: "at check in - check baggage was quickly serviced"
Pros: "Love that they allow military and parents with small children on first."
Pros: "Nice flight attendants, clean cabin"
Cons: "Flight delayed 2 1/2 hours. Arrived late to destination"
Pros: "On time, courtesy"
Cons: "Seating space, cramped"
Pros: "They had blankets waiting on our seats for us, which was really nice!"
Cons: "The seats were horribly uncomfortable and hardly budged when "reclined". It made for a miserable red eye experience."
Cons: "we provided our own movies since there are no longer provided; Please bring back the movie screens & headphone jacks!"
Pros: "I know it’s out of the hands of the airline but we were delayed due to weather. Luckily they booked us on another flight but it was the next morning."
Cons: "I know there are clauses saying that United does not have to do anything to accommodate you if it’s bad weather but we did not get anything for our inconvenience. Most airlines will seem to help you with hotels or food and whatnot if you had to be rebooked. We ended up booking a hotel through the Hotel Tonight for a great rate although it’s unrefundable. Turns out we get to the airport and our original connecting flight was severely delayed and we would have made it on to that flight. So either way we were stuck with a loss."
Pros: "Quick and friendly staff"
Cons: "Uncomfortable seating"
Cons: "No leg room very uncomfortable seating"
Pros: "Atleast 2/3 movies free"
Cons: "That you have to pay for entertainment"
Pros: "And it was actually terrific. United employees were top shelf at every stop, on every plane. (I did seven flights total.)"
Cons: "Majorly delayed, barely made my connecting flight, My poor body was so confused - "WHY are we up right now, WHY are we running so hard and carrying much weight." I felt exactly like I was finishing a cross country race trying to make my connection, then the gate agents made me check my bags, I'm looking at completely vacant overhead compartments and will never fly this airline ever again. No food. No drinks. Rude and disriptive attendants - let us sleep!"
Cons: "The Stewadess obviously had a horrible cold or laryngitis. It was horrible to hear her on speaker. Also makes us Concerned that we might catch what she had!"
Pros: "Smooth flight"
Cons: "No problems"
Pros: "When I booked this flight four months ago, nothing indicated that these seats would not recline (since they are in front of an exit). That's not something I knew and that fact made it a bit brutal on an overnight flight, especially when the people in front of us could recline their seats. It should be easy and reasonable to add such info in the booking process."
Cons: "There is just something very bare-bones about flying now: modest food or drink, little effort to entertain except on your own equipment. It's functional--does the job."
Pros: "Nothing at all flights not on time crew very un helpful and not nice"
Cons: "I'm a normal sized man and the seats were terribly cramped. I likely won't fly United again as long as I have a choice."
Pros: "Changed my seat to a better one"
Cons: "Plane an hour late taking off"
Pros: "Great flight with very nice amenities"
Cons: "Seat did not recline so made the flight a very sore lower back experience."
Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."
Cons: "Delayed because of no crew members"
Cons: "The leg room was abysmal."
Cons: "My fiancé and I packed a suitcase together and it was 3lbs over the 50lb limit. They refused to let it slide and when we asked how much it would be if we left it they said it would cost us $100 for an oversized bag. We already paid the $25 so it makes no sense for it to cost $100 more. They were completely unreasonable and not helpful. Not to mention the flight was an hour late. Our flight on the way out was completely cancelled all together and no one bothered to tell either of us. Then they rerouted us on completely different flights! We had to basically throw a fit to get on the same flight, which ended up being 8 hours AFTER our original flight was supposed to leave. The entire experience was a disaster and I will never fly united again."
Pros: "The flight attendants were nice. Other than that, nothing."
Cons: "Maybe it's because I haven't flown in a few years but it seems that the airlines are packing in as many seats as they can, without regard to the passengers who are shoved into tiny seats for 5+ hours without even being able to stretch their legs. We were in the last row where you can't even lean your seat back but the guy in front of me was just about in my lap the whole flight. Charging for in flight entertainment and meals also seems like the airlines care less for customer satisfaction than the money they can get from passangers. While boarding, we were stopped in first class because the flight attendant was in the aisle getting drinks for first class...Before all the passengers boarded. Also, why is every flight told they get one carry on plus a personal item when that isn't really the case? If the flight is full, apparently there is not enough room for each passanger to have a carry on so people who have delicate items packed in their carry ons have to surrender them and pray their precious vacation purchases aren't smashed when they get their luggage back. Quantity over quality."
Pros: "Boeing planes are very comfortable. No pressure Really nice experience"
Cons: "Flight delayed, missed my connection. Messed up my surprise visit to a friend. No apologies, no upgrade or vouchers offered."
Pros: "The crew was nice. That's about the only nice thing I can say."
Cons: "First of the seats are awful. Paying for the upgrade is hardly worth it. I'm sure first class is nice but the standard and business are not. Secondly the entertainment is a joke. You have to pay for everything. Only one flight had the TV sets on the back of the seats. The rest were paying for wifi and using your device. I bought the wifi and then it wouldn't work. It was a big waste of $10.00. Thirdly while I know the airline can't do anything about the weather, but they should schedule their flights with more of a layover. I was stuck in the air due to a storm for an hour and my layover was only for an hour. Luckily I was able to make the flight as they were closing the door. All in all just a bad experience."
Pros: "The temperature inside the plane was nice. The stewardists did well."
Cons: "Why are planes loaded so erratically it should go first class then back of the plane to front of the plane. I had to check my bag cause everyone is put on the plane randomly the over head compartment filled up and I had to check my bag. I specifically packed to only have a carry on not a check bag. Carley"
Pros: "Fast clean boarding and unboarding."
Cons: "Missed the fact that I selected a red eye flight with a three an a half layover"
Pros: "The flight made it there."
Cons: "the bike fee was deliberately miss leading and was $150!!! Then the desk crew degraded and generally treated everyone terribly, the in flight crew steamed ever worked and exhausted. Worst flight I've ever been on."
Cons: "My flight was cancelled they never told me , and after I explained to them I bought this ticket two hours ago because my grandmother and uncle were dying and I needed to get there, they lied to me told me I would be on a different flight and still get there at the same time. Well my flight was not the same time it was three hours different and if I made it there like they promised the first time I would have been able to kiss my grandma one last time. She died a hour before I got there. And now I'm fighting with them for a refund."
Pros: "Friendly flight crew"
Cons: "We left late, so I had to rush to catch my connection... Which luckily was also late. Too bad people now have to pay for food & entertainment. Maybe one movie could be free?"
Pros: "The flight was cheapest one available"
Cons: "Flight arrived to destination 25 minutes late, which caused 30% of flight to miss their United connecting flight. United books too short of layover times (30-40 minutes) and is notoriously late on their flights."
Cons: "Late flights, unhelpful service, poor selection of entertainment"
Cons: "Nothing that was supposed to be free was free. Internet said it was free but it was $1.55/ hr. And direct tv was dumb."
Cons: "No alternative options given. Slow response. No retrieval of email confirmation after purchase of trip. Flight was delayed and no notice was given. Rental car had to ordered last minute and was left without room and board for the night. Had to call again for actual co formation of second flight because no notice was given,"
Pros: "Literally the only saving grace was an employee named David R at the Chicago desk on the morning of July 22. He helped my friend and I, calmed us down, and dos his job quickly and competently. He made me feel like a human instead of an insignificant part of the herd of cattle. Thank God for that man."
Cons: "I do not have time to fill out this box. I could write about everything shitty that happened, but then I would die typing on my phone instead of doing something amazing like bungee jumping or outrunning a grizzly bear."
Cons: "The flight was delayed for 3 hour leaving Seattle."
Pros: "Can't sleep sitting up. Pretty funny watching everyone try..."
Pros: "The crew"
Cons: "The delays were horrendous"
Pros: "I'm jewish, I was given PORK after asking twice to make sure it wasn't. Not happy at all"
Cons: "I was served pork. This was a horrible experience for me. It is against my religion to eat this, I asked twice to make sure. .... very dissatisfied"
Cons: "They lost my piece of luggage."
Cons: "the 2 hour delay really caused me to miss important meetings the next day."
Pros: "Nothing. The people were rude the flight was late, the seats were cramped."
Cons: "Everything. I can't say anything about how bad it was."
Pros: "The price of my ticket , the kindness of the crew ."
Cons: "The seats didn't recline , no outlets or WiFi. But it was ok"
Pros: "Simple and comfortable"
Pros: "Crew was friendly."
Cons: "No snacks, no coffee, no soda."
Pros: "Literally nothing, other than it got me from A to B."
Cons: "Rude and mean crew, uncomfortable seats, terrible boarding process and terrible amenities. I hated everything about this flight and Frontier airlines."
Pros: "Lights turned off at night, not a lot of announcements to disturb sleeping passengers. Plane was clean. Crew seemed fine enough."
Cons: "To begin with, a three-hour delay on what was already just a four-hour flight, and no steps made to even offer snacks or discounts or other amenities to apologize for the gross delay. Very uncomfortable seats; even dead tired, I could not get much sleep. I usually use the food tray as a place to rest my head, but it was far too small to use for that. Upon landing, another 45 minutes of delay as we waited for our gate to become free, and again, no measures taken to apologize or make us as customers feel like they wanted us to feel even a little bit better about the situation. I get that it's a cheap flight option, but even so, the company needs to take more responsibility for its internal problems."
Pros: "Boarding was a breeze. Crew was really nice and not uptight."
Cons: "Seats are not comfortable. Sitting down in plywood would be more comfortable than these seats :(."
Cons: "Two hour flight delay in the middle of the night due to "computers restarting.""
Pros: "Tough! other than the only flight available for the time, I would not have chosen it."
Cons: "Extremely commercial in the name of budget airlines! The flight wasn't cheap or anything! But money speaks everywhere and ALL the time with this airlines. $2 for a can of soda. Carry on bags- pay! For whatever reason you decide to buy it at the airport- extra! Seats- very uncomfortable and you couldn't get better even if you paid because the whole flight has the same kind! Use this airlines at your own discomfort!"
Pros: "Honestly the WORST experience ever with a flight. Angry Kayak doesn't post the cost of luggage and carry one with them. Flight delayed 5 hours for non existent weather, leading to 1 hour sitting on the tarmac because they didn't have a gate at the largest airport. Then, they destroyed brand new luggage."
Cons: "I hated the whole thing. Seats and tray tables are a joke"
Cons: "They usually have military board first. Frontier didn't. Didn't offer drinks. Uncomfortable seats. SUPER uncomfortable seats."
Pros: "Well, this flight was a disaster. It already was a redeye as we were going to get into Chicago at 5:00am. But then our flight got delayed 3 hours in Seattle due to "technical difficulties" and we didn't touch down in Chicago until 7:45....then you know what happens? The flight doesn't have a gate because we were so late, and thus we had to wait in the plane for another 45 minutes. It was at this point frontier emailed me a voucher, which I was fine with....but then getting my luggage (which you have to pay extra for to be checked in) was shredded entirely on its side, as if they had dragged it on its side. Nice service."
Pros: "Quiet Fliight"
Cons: "Late getting into Seattle. Crew seemed in no rush to make up lost time."
Cons: "Unexpected fees"
Pros: "Newer jet, clean, smooth flight"
Cons: "Two of the three flight attendants were a little obnoxious. Before we took off, the female African American attendant openly said that people weren't listening to her about stowing carry on bags and said "this is like dealing with a bunch of 2-yr olds" uncalled for in my opinion. The only male attendant was insincere on his announcements and it's the first time I've ever flown (hundreds before) where on two occasions he asked for people to clean up after themselves. Also the lines at the sole checkin desk in Seattle was too long. Should have had more than one person checking people in. I'd not recommend this airline if I was asked today what my opinion was."
Pros: "What is to like?"
Pros: "not much, it was not worth using frontier when it would have been cheaper to go with a big name company that at least was comfortable."
Cons: ""lowest price" yeah, because you charge for everything. "baggage extra" because normal people travel with nothing....so lets charge them a ton for bags, and if they aren't watching we will get them at the gate...PS if you are military though, you will get them free. "comfortable" is not a term I would ever use to describe the seats. They are so thin, do not recline, and are packed so incredibly tight. I will never use this company again."
Pros: "The original price of the ticket."
Cons: "When you buy the upgrade, not really an upgrade. Seats are not comfortable."
Pros: "Easy boarding process"
Cons: "Extremely narrow and uncomfortable seats Dog wandering in aisle and under my legs while I tried to sleep"
Cons: "Did not fly because Frontier would have charged us more to change our flight than it cost to buy new tickets. Ridiculous!"
Pros: "Price of flight."
Cons: "That you don't allow a personal item and a carry on. I was not happy when last second while getting my boarding pass I was hit with a $40 charge for my bag. That is so dirty. I was furious."
Pros: "Animal mascots. Price."
Cons: "charging to reserve your seat. Charging more for a carry-on bag than a checked bag. Long lines to check your bag. Flight delays."
Cons: "That I had to sit on the outside of the airport for two hours with no where else to go because ticket crews didnt arrive until two hours before the flight. pretty bullshit."
Pros: "The flight arrived on-time."
Cons: "I didn't know until check-in that Frontier charges for carry-on bags. The website gave me problems when I tried to pay for a checked bag. The seats were sturdy but uncomfortable--didn't even lean back. No free beverages--unless you count a cup of room-temp water."
Pros: "Seats ver"
Cons: "The seats were hard and did not recline. Very little leg room. Bad in flight service. The worst flight I have ever experienced. I will NEVER fly Frontier again."
Pros: "Almost nothing about this flight was positive. I have to struggle to find something, but I can say that boarding wasn't too bad. Quick and organized."
Cons: "Everything else. To start, Frontier does not include any carry-ons with the flight, so either we pay $70.00 round trip for a bag or we have to shove everything we want for our trip into a "personal bag". We checked in about 24 hours before the flight and realized only after we had already waited in line for security that we needed printed paper boarding passes rather than using our phones (like every other airline). Luckily, we didn't wait until the last minute to show up, so we could go back, re-check in, wait in line for security a second time, and make it to our gate. Once boarded, things turned even worse when we realized that the seats on this Airbus were nothing more than very thin plastic with a very small amount of cushion, making the metal folding chairs from my youth seem preferable. In addition, while planes are not necessarily known for being comfortable, even the small conveniences of other planes were missing. These seats had no entertainment devices, terribly positioned armrests, a tray table that would barely hold my iPhone, no option to recline at all, and so little room ahead of us that my knees were pushed against the seat ahead of me. I was offered some respite when the flight attendant said that the flight was completely boarded but there were some exit row seats available. We were told that the attendants would "be happy to move you to a seat with a little more leg room and would be happy to swipe your card for the $50.00 charge". Really? $50.00 for an upgrade to an exit row? Generally, any flight I have been on will give a free upgrade or two if these seats are vacant. Nobody is there anyway, so why not offer them to give a sense of friendliness to your customers? You are not making any money on those seats anyway. On a roughly four hour flight, there were drinks and snacks offered, but their special was 2 cans of soda and a snack (peanuts or trail mix) for 9.00. Water, soda, and all snacks were an extra charge... Bottom line, this was a terrible experience with a terrible airline. If I have anything to say about it, I will never fly with Frontier again."
Cons: "Seats were not comfortable and did not recline."
Pros: "Pretty smooth landing."
Cons: "When comparing fares, the baggage fees weren't included with the fare comparisons. I don't think I'll fly Frontier again, and I'll have to be very wary if I try KAYAK again."
Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."
Pros: "Delayed 2 hours with no update information. As a frustrated passenger asked for answers. Called all over the nation for help. Upon boarding, was told Frontier had the right not to serve me. Refunded my money and then i had to book through another airline at 3am... long story short, nightmare."
Cons: "All of it."
Pros: "They charge for everything but water"
Cons: "The seats don't recline, the plane was freezing, and I didn't know there would be a $45 carry on luggage fee when I bought my ticket"
Pros: "Crew was very nice."
Cons: "The flights aren't *that* much cheaper than other airlines - paying to choose your seat and not providing the basic complimentary items really makes frontier less competitive. Honestly, I'd rather just pay a little more for my flight."
Cons: "Ended up paying $16 for choosing a seat and 40$ for a cabin luggage. That's lame. Not to mention the 90 degree immovable seats."
Cons: "2 hour unexplained delay and no customer service at the desk to explain. Seats are so hard and I still feel the pain in my body Didnt drink anything since they charge you for everything after landing in ohare we were taxiing for an hour before we were let go. Also unexplained Never again."
Cons: "Showed up a day late. Oops!!!"
Pros: "The only redeeming thing about my flight was the pilot's skill at avoiding bad weather. he was great at limiting turbulence."
Cons: "Kayak does not explain them any fees that frontier will later charge you during check-in and during your flight. Budget another $150 round-trip for check in, any baggage and buying a soda on the airplane. I also waited in line for 40 minutes to check in at massively understaffed Frontier counter in Seattle."
Pros: "Flight landed early"
Cons: "Seating a bit uncomfortable"
Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."
Cons: "6/11/2016- stuck on Tarmac for no reason for over an hour. Missed last shuttle to Boulder due to waiting on luggage at baggage claim for another 2 hrs. Unacceptable!!!"
Pros: "Cheap fare"
Cons: "Everything about the flight was cheap cheap cheap and uncomfortable"
Cons: "Never told about the 40 usd"
Pros: "I arrived to my destination."
Cons: "$30 to check a carry on bag, $40 if I wanted to carry it on. It felt like I was on a flying Trailways bus. In the end it was my bad, because you get what you pay for. Beware of low cost airlines with hidden fees!"
Pros: "The price of the flight was good."
Cons: "Seats that don't recline are a joke. No drink service, food, or WIFI option. Know what you're getting into."
Pros: "Everything was good"
Cons: "Uncomfortable seating and armrest design was pathetic boarding on cruel and unusual punishment."
Cons: "Paying $40 for carry on is expensive! Plane was uncomfortable!"
Pros: "We didn't use the ticket!!!!!!!! This is not fair . The problem to register in the airport"
Cons: "Give me another ticket"
Cons: "You have to pay for water and a carry on ? Weird."
Cons: "the flight was delayed and then cancelled for equipment. no one from frontier addressed any passengers at the gate until after the flight crew had mentioned the cracked windshield and "what the hell are we going to do for 24 hours." eventually, after an hour and a half, the unhelpful staff gave out pre-printed snips of paper with outdated instructions on who to call and how to rebook or ask for a refund. after a fifteen minute phone call they said they'd cancel payment and that it would take 5-7 days, so I had to cancel my trip."
Airlines flying from Washington to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Illinois
Masks required on board, masks provided on flights from Washington to Illinois
Social distancing seating
Middle seats unavailable to book on flights from Washington to Illinois
Testing for antibodies, testing for symptoms for flights from Washington to Illinois
Waiving of change fees. Search flexible flights from Washington to Illinois