Pros: "The seats were pretty comfortable."
Cons: "It would be nice if the flight attendant was a bit more friendly. Smile works."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "Free food beyond chips"
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "Crew was friendly, personable, but also efficient."
Cons: "The flight was SIX hours late, yet passengers were told to check in at the original time. Why? Just to spend the whole freaking night at the airport? The reason for the delay was supposedly weather, yet flights from SEA to BOS on other airlines were on time. Staff were not helpful or empathetic."
Pros: "It's so sad that passengers cannot be offered even water to drink."
Cons: "Nothing to drink. But I really appreciate the spacious leg room."
Pros: "Pleasant crew - loved (and used) complimentary sleeping eye mask"
Pros: "Flight and efficiency."
Pros: "Quick boarding left on time comfortable seats overall best flying experience I have had"
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "Seating is comfortable!staff,helpful"
Cons: "Delay...was not made up in flight..."
Pros: "The flight was delayed due to fog - not much they could control about that. Since passengers were waiting so long, they put out trays of snacks for us to help ourselves to. They were also very prompt with the announcements and updates, and the captain even made a personal estimate based on his experience. Crew was wonderful."
Cons: "The entertainment systems had consistent glitches. Some were stuck with only kids programming, others were frozen at times. They rebooted the system at least once and some passengers continued to experience problems. We have been on other JetBlue flights without entertainment issues."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Flight attendants were great."
Cons: "Red eye flight was delayed over an hour. Caused me to miss my connection in the AM, my two new options were an out of state airport or a six hour wait at the airport. Unfortunately the girl who sat next to me had panic attacks and ‘seizures’ the whole flight long, requesting medical personnel on board and the constant attention of the attendants. No sleep to be had. By far my worst experience flying all around."
Pros: "The eye mask really helped me sleep on the redeye. Super friendly staff. Left late but still arrived mostly on time."
Cons: "No food. Can't turn off TV when ads are playing."
Pros: "The crew was excellent..."
Cons: "Wasn't very comfortable n I was very tired. The entertainment and Wi-Fi needs improvement."
Pros: "Most everything was great."
Cons: "Ended up sitting in the very back row, so wasn't able to lean back as far. Otherwise it was fine."
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Spacious legroom! Complimentary soft drink, coffee"
Cons: "30 min late departure"
Pros: "Friendly and helpful crew"
Pros: "Smooth, great service and snacks, loved the gluten free healthy snack options"
Cons: "Too cold in cabin"
Pros: "Even though our flight was 100% full, the staff went out of there way to make it a pleasant flight."
Cons: "We waited a little longer for our baggage to arrive but things happen and we did leave with our bags, that’s the main goal. Thanks Jet Blue"
Cons: "Our plane was delayed on the ground in the outgoing airport due to unspecified mechanical issues. No explanation given. No final apology. At the end of the flight one girl had to catch a connecting flight. She should have been immediately moved to the front to exit the plane but JetBlue didn't make the announcement until everyone was in the aisle."
Pros: "They were prompt and friendly!"
Pros: "Checking in"
Cons: "Delayed on take off"
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Cons: "Delayed departing SeaTac due to broken bin, so sat at gate over a half an hour. As a result missed rental car pick up time in Long Beach on a holiday weekend. Had to rent from another higher cost rental car firm as was a “walk up rate renter”. Spent an hour getting the last rental car which of course reeked of pot smoke smell, and was a compact."
Cons: "Center seat. It seems the only way to get a good seat is to pay for it:("
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Pros: "The crew is always friendly and helpful"
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Left on time, arrived ahead of schedule"
Cons: "The cost of the luggage"
Pros: "Crew was very nice"
Pros: "Everything went smoothly Flight was okay"
Cons: "Female attendant was very unpleasant"
Pros: "The woman at the check in desk was great in helping me to find a decent seat."
Cons: "Your web system did not allow me to choose a seat and wasted a lot of my time. Blue chips are now mixed with sweet potato, ruining the experience."
Pros: "Everything went super smooth, with fantastic service on the flight!"
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "On time, free TV and wifi, snacks and soda. Polite and efficient"
Cons: "Earplug for headset deffective"
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "TV option. Being able to get in and out of plane on both ends... at least at long beach. Getting a whole can to drink instead of the usual 3 oz of beverage. Timely"
Cons: "When you want people to volunteer check their carry ons, it would be nice to havean immediate pick up option on the tarmac - would be a lot more willing if I didn't have to wait 20-30 minutes for others' convenience"
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Pros: "My experience was definitely improved because I happened to be traveling with my elderly mother, who needed wheelchair assistance. Thanks to her, we boarded early and had aisle seats near the front."
Cons: "My tray table was broken. I'm tired of the same unimaginative snack choices."
Pros: "EVERY THING"
Pros: "I love the movie options and complimentary snacks."
Cons: "One crew member was not so friendly. She had a very serious, almost angry, look on her face that made me hesitant to ask her for water. Even when I did ask for water, she seemed annoyed so I never bothered to ask for a cup of ice. I dont expect service with a smile all the time but she appeared miserable. Maybe that's just her face but I'm used to a more pleasant crew at Jet Blue. However, the lady that greeted us on the plane was nice throughout the whole flight."
Cons: "It's a shame there are so few options for travel to the caribbean from NYC these days. These carriers are charging entirely too much for a very average experience!!!!"
Pros: "Great customer service in the phone and at check in."
Cons: "40 minute delay but these days with any airline, though discouraging, it could have been worse. What DRIVES ME CRAZY though is how fast employees talk on their miles. I can never hear what they say. Not loud enough or clear enough with airport background noise. It comes across very indifferent to me."
Arrived early. Smooth ride.
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Cons: "Nothing short"
Pros: "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Cons: "Muy cómodo el avión y el personal"
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "Awesome Customer Service"
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Pros: "No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful"
Cons: "No food or drinks"
Pros: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Cons: "Virtually no food options."
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "Food service was good."
Cons: "The the audio stopped workin halfway through the flight."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "Smooth loading and unloading"
Cons: "Customers don’t listen to the Flight attendant"
Pros: "The service was impeccable as always"
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "The crew, food, plane, everything was excellent"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Pros: "great staff . clean. current movies"
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "2 Delta employers went out of their way to address our messed up situation and make sure we got home without robbing us blind."
Pros: "The flight attendants were incredible the flight was great the movies for good great for our flight"
Pros: "I like Delta. They are organized and professional. They treat traveler with dignity."
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Cons: "A little discouraged that AA doesn’t offer a TV in the headrest for 1st class customers"
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Pros: "Crew was efficient and pleasant making for a good experience."
Cons: "Original flight came in 1.5 hrs late. Missed connection, then sat on the tarmac for 2 hrs before taking off because the pilot was late."
Pros: "Nothing. I missed a family members funeral and no one at the airline cares. I ended up staying home because the flight was delayed 8 hours."
Cons: "Customer service didn't even try to find connecting flights and informed us that there were no other flights going to Phoenix. Which was a lie. I will never book with American again."
Pros: "I was able to sleep through the flight comfortably."
Cons: "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
Pros: "Flight attendants were two hours late"
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."
Pros: "Airplane comfort, charging ports, entertainment, and crew"
Cons: "Delay after boarding for maintenance paperwork."
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Pros: "The flight crew gave us biscuits."
Cons: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
Pros: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "Our bag was never transferred to the continuing flight. Then it took a week to catch up with us. When we complained to American they just passed the buck to the final carrier, but I think the mistake was theirs."
Cons: "No food or entertainment offered at all - for a 5-1/2 hour flight. Seats uncomfortable. I don't like how it feels like you're nickle and diming us - charging for every little thing, including what seat you sit in."
Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Cons: "Unable to sleep on the redeye from Seattle to Philly owing to a loud, constant alarm for the entire flight."
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Cons: "My screen didn't work and the flashing ads gave me a headache"
Pros: "All the staff were super friendly and warm. The customer service was top notch - beyond beyond amazing. The seats were comfortable. And the cups for our complimentary beverage weren't kids sized! I received a normal cup! The whole experience was a breath of fresh air."
Cons: "There was only one *tiny* negative... baggage. It would have exceeded my expectations if baggage was included instead of an additional fee. But this is wouldn't deter me from flying with American Airlines."
Cons: "We were told the overhead was full, so we had to check our bags, but once we boarded there were complete compartments empty. I suspect they were just trying to depart earlier."
Pros: "Speed from Seattle to Charlotte. We made up for some lost time. Two empty seats beside me because I changed my seat assignment when attendant announced flight was not full."
Cons: "The plane was 2 hours late in arriving for pickup in Seattle. This was difficult for passengers with connections in Charlotte. I was fortunate because CLT was my final destination. Plane carpet was dirty."
Pros: "Crew were friendly"
Cons: "Ac was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Cons: "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."
Cons: "Too many levels of passengers"
Cons: "My flight was changed 3 times-- always pick a window seat and was changed to aisle seat. The attitude at the ticket counter was "you're lucky to get any seat", flight was overbooked, the boarding process and deplaning were absurd with all the people bringing on way too much carry on luggage !!! It takes almost 30 min to get off the plane!!"
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Pros: "arrived alive"
Cons: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Cons: "I would not change a thing the flight was wonderful and the stewardess Virginia great"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "The flight crew was helpful"
Cons: "I got stuck in Dallas overnight with no place to stay and no compensation"
Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."
The employees were calm and pleasant.
Over 6 hours late. Rude flight attendant got into an argument with me about whether my mask was allowed to be worn. My mask is allowed by Federal law.
Pros: "Flight was comfortable and quick. Crew was friendly"
Cons: "Suitcase arrived brokken off the belt. If was in good shape when checked in at Chicago for the last leg of a 17 flight round the world trip. Typical to have baggage handled very poorly in US."
Cons: "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
Pros: "Was able to get on another flight"
Cons: "If they could have held the flight for 15 minutes, I would have made it. My flight from Spokane was late. Now I had to pay another $250 just for a crappy room for the night."
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Pros: "Service was amazing!"
Cons: "A smile from the flight attendant and something other than pretzels in first class."
Pros: "The overnight flight made it easy to sleep most of the way."
Cons: "I didn't like getting woken up in the middle of the night to eat a sandwich. The bathroom was not stocked well with paper towels, so there was no way to dry my hands after washing them. I also don't know how to order gluten-free meals before the flight."
Pros: "Flight crew was professional and friendly."
Cons: "Tiny dirty old smelly plane. Freezing cold. No blankets. Flight was also an hour late. No food."
Cons: "We had to wait for a crew member but we weren’t too late."
Cons: "Need addl gate capacity at sfo including non-jetway options when other better options are unavailable."
Pros: "Flew First Class, so: - Got to eat an drink good stuff... - Plane/seats were clean"
Cons: "But it could have been Economy because: - Had to ask for everything, even a greeting and a welcome aboard drink - Cabin Crew's attitude was very poor; the looks we got! - There was no on-board entertainment or Internet available - Crew gave us outdated customs forms so everyone was delayed because we had to locate proper forms and fill the out upon arrival"
Pros: "The flight left on time as scheduled."
Cons: "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
Cons: "Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day."
Pros: "Was comfortable and attendant gave me a seat closer to exit door so I could get off the plane quicker."
Cons: "Was delayed 45 minutes and by the time we landed and taxiied I had only 10 minutes to make it to my other flight for boarding. Barely made it."
Cons: "Legroom on both flights was the least I've ever had on any plane."
Cons: "Trail mix was gross, the child sitting next to me spilled her soda all over my pants and throughout the flight kept purposely touching even after I and her mother told her to stop."
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Pros: "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
Cons: "the tiny restroom, water on the floor and size of the waste paper basket."
Pros: "The price was right! For a one way ticket in the summer I can't complain."
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "The app, United airlines, the whole experience."
Pros: "Got across country in a few hrs instead of driving for a few days."
Cons: "United' economy seats are terribly uncomfortable. Wouldn't even label the cracker and coke as "food". Having to pay an extra $8 to watch TV is ludicrous."
Pros: "The time getting there on time or early"
Pros: "Left early...arrived early"
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Cons: "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "You will refund for missed flights, everything was good"
Pros: "Friendly crew, easy, quick boarding. I had gate checked my bag. Upon arrival, it wasn't brought up with the others. A ground crewman said he would find it. After a few minutes he returned with my bag, thanked him profusely, he saved the day for United"
Cons: "I am tall and don't fit the curvature of the seatback plus the padding of the seat pan was too hard"
Cons: "Well considering I am still in Houston, the plane left late and I was in the last row and I it took 10+ minutes to deplane, I missed my connection to Corpus Christie!!! The schedule between planes is way to tight!! I am very unhappy and too old to be running to catch my connecting flight. I will never make reservations that the airline or kayak do not consider time needed to change terminals etched"
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Pros: "Meal was served right away and then we were not bothered for quite a while in the middle of the flight."
Cons: "Seats could use a lumbar support"
Cons: "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
Pros: "Wonderful experience the entire way! I did fly first class as I've decided if I have to fly all the way across country I want to be very comfortable, and I was! Thank you United!"
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."
Pros: "All of this trip went well, all on time, great service, no worries!"
Pros: "Didn't like that we have to pay for everything like food & tv"
Pros: "The Crew was so friendly and nice The woman at check in upgraded me to economy plus to help me get an aisle seat"
Cons: "I sat next to a very large old woman who was spilling out of her seat into mine. I was told at check in it was a full flight so did not think to ask to move. But then I mentioned it to the stewardess near the end of the flight who was sympathetic and said that she wished I would have said something earlier and that she would have moved me because there were other empty seats."
Pros: "The flights were on time and very professional ."
Pros: "The flight"
Cons: "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."
Pros: "I will never fly with united again"
Cons: "One plane got delayed so I missed the other plane and have a 12-hour layover"
Pros: "In flight service was nice. Attendants on plane tried to be helpful"
Cons: "Traveled with small children, could not get seats together. Made the journey rough."
Pros: "Snacks is good and healty."
Pros: "I did not use any entertainment other than my iPad. The plane seemed to have more leg room than most. Friendly staff."
Cons: "The rough air over Denver. Glad to have a really good pilot. The snack mix is awful, nearly tasteless. Would prefer cracjers, peanuts, cookies, or pretzels."
Cons: "Flight was delayed because one of the flight attendance was late showing up."
Pros: "The staff did their job fine"
Cons: "Frontier is the Electronic Arts of the Airlines Industries, serving micro transactions for every piece of your experience, leaves a very sour taste. Would recommend any other airline"
Cons: "Frontier has to get better about being on time. We were 90 minutes behind schedule. The plane gets there and took 45 minutes to do the turn around. Then get to Denver and there is a plane in our gate even through we were 30 minutes behind schedule. another 30 minutes to get to the gate"
Cons: "The boarding process was fine but in this case the boarding was delayed but no communication was provided as to how significantly that would impact our arrival time, so it was just hard to prepare my arrival pickup."
Cons: "layover nothing was in order staff sucked yall kept moving gate yall could at lest give us a soda for the long rides"
Cons: "Nothing included in this flight, rude customer services, required to pay on my one and only carry on small backpack"
Pros: "Good connection, timely departure, pleasant crew"
Cons: "Budget airline ended up being much more expensive than my usual airlines. $40 per bag per leg of the trip, including carry-on?! My wife and I each had one carry on bag (normally free). Since we had a connection each direction that's $40 x 2 (people) x 4 flights = $320. That's ridiculous. Furthermore, these were the worst seating conditions on any airline I've ever seen (and I fly plenty). There is no headrest - the seats barely make it to my shoulders. And the seats themselves have no cushion whatsoever. The tray tables are laughably miniscule - much smaller than my laptop. There is no free snack/beverage or in-flight entertainment. There is no wifi. I will stick to United or Delta in the future."
Cons: "My seat was not worth an extra $50. Sat next to a lady with a stinky dog in her lap that was probably a little too big for lap."
Cons: "It's horrible I miss my flight and no body told me I have to there 2hrs ahead but when I get to the airport I couldn't find anybody any one from frontier agents , I end up asking people what happened they don't even know and I told they are done and left that's horrible no body there to help to book for the n cut flight . Their customer service phone number is a scam there no body to help you . Even I get a big discount with I will never ever fly with them ."
Pros: "This was not a deal at all! I should have just flown straight into Grand Junction on Alaska. You can't drop off bags until 2 hrs before flight which is no good @ a busier airport like SEA. There were no USB outlets or wifi available. The seats were uncomfortable & the extra space they charged for was bolony. Plus I had to pay $40 to bring a bag or if you needed to store a carry on in the over head you paid. Not one type of drink or snack was offered. Then I also rented a car where I got the insurance & then to find out that it's a third party insurance & doesn't count. Plus I am fighting Hertz on extra time charged even through I told the woman who checked me on that I wouldn't be back until 4. If I knew I had to be back earlier I would have been. The flight & rental car experience was terrible. I don't think your intentions are at all to help save people money."
Cons: "Seeing my family."
Cons: "The airline charges extra for things that most airlines provide as part of the ticket price. The ticket was not cheaper than other airlines to compensate for the additional charges: carry-on fees, choosing a seat, snacks and beverages, etc. We were delayed with no explanation; it's nice to be kept informed when that happens. Crew was fine but I won't choose Frontier again because of the additional charges for things that should be included in a competitive ticket price."
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Cons: "Seats were very uncomfortable. My knees hurt from position."
Pros: "The crew was amicable and we did not crash"
Cons: "I dislike being nickle and dimed to death. Pay for the fuel and other overhead, then pay for the seat, then pay for carry on and checked baggage, ten for anything other than water. I understand that weight costs money. Why don't you charge people per pound? That would probably be unpopular with a lot of Americans so charge $x per pound for anything over "average". You are doing about the same with luggage. It feels like you are running a bait and switch operation."
Pros: "They're awful and we're different from what I actually looked up"
Cons: "They say low fares done right but my "cheap" flight turned out to cost me over double what it should have with their extra cost for everything! And I mean for EVERYTHING. Will never fly frontier again!"
Cons: "Will not use frontier again, I had no idea they didn't cover even a carry on. Also, couldn't lay my head down on the tray in front of me on the plane, it was way too short and way too low."
Pros: "Was booked for the wrong date, and when arrived even though there was a flight at that time, there was no agents and the self check in kiosks were off, no one to answer questions."
Cons: "Wasn't able to find out."
Pros: "Crew was friendly."
Cons: "No snacks, no coffee, no soda."
Pros: "Delays happen. However, to be stuck at the ticket counter and not to get past that to the comfort of a lounge or restaurant is something else. So not only was there a delay, but those of us who got there early could do nothing but wait-- with NO ONE at the ticket counter for the first 40 minutes."
Cons: "We landed early and then had to sit on the tarmac for 45 minutes for a gate. And then the jetway didn't work. So instead of getting home early for a change, I wasn't home until very late."
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Cons: "Flight was cancelled and not reimbursed, there were no agents at the gate and it took over 6 hours to address rebooking. The reimbursement of rebooking cost me over 300 dollars. I will never travel on Frontier airlines again."
Pros: "2 hour delay why bother"
Pros: "At least this flight was only 15 min late!!"
Cons: "Told to arrive early only to show up and realize he bag check counter is unattended. A sign states it will open 2 hours prior to boarding. Staff shows up late then has to log on to computers and get ready. Once we check bags, lines are so long at security we are diverted to different gates. Worst airline I have ever used."
Pros: "It's Frontier, the low-cost, no-frills option. You pay for everything extra, including a carry-on and in-flight beverages, the seats are "pre-reclined for your comfort", and the plane was 30 min late. But the flight was dirt cheap, so if none of that bothers you..."
Pros: "Nothing in particular stood out"
Cons: "Cost of ~49 $ extra for a carry on. This adds 90$ to trip. I would have choose another airline if I had known this was the ask."
Cons: "First leg of our trip was delayed so we could not make our connection. We were told they could fly us to Denver and catch other flight home 3 days later or completely rebook to the next closest city. (They do not partner with anyone so you are stuck with their flights) Which we then needed to book a hotel, cab fares to the megabus station, then cab fares back to our original destination. Once arriving, and even though we checked in hours before our flight, our baggage was missing along with about 10 other passengers. Frontier had no one at their baggage service when we arrived. So I had the drive 2 hours back the next day. Called the help line. The person was rude and began getting loud with me, even though they are the ones that lost our bags. 90% of all the customer service people we encountered were extremely rude and would not help. Nor were they very accommodating for all their mess ups. For all our troubles, the rude "customer service" people, and out additional hundreds of dollars; Frontier sent us a coupon for a whooping $50 to use on their airline. No thanks, will never fly this airline again."
Pros: "Even though our flight left late we still made our connection."
Cons: "The seats were so close in front of us, the lap trays were tiny, and the window seat didn't have enough leg room."
Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."
Cons: "The seats don't recline, the plane was freezing, and I didn't know there would be a $45 carry on luggage fee when I bought my ticket"
Pros: "Nice seats. The lady next to me."
Cons: "Where are the free peanuts?!"
Pros: "The only redeeming thing about my flight was the pilot's skill at avoiding bad weather. he was great at limiting turbulence."
Cons: "Kayak does not explain them any fees that frontier will later charge you during check-in and during your flight. Budget another $150 round-trip for check in, any baggage and buying a soda on the airplane. I also waited in line for 40 minutes to check in at massively understaffed Frontier counter in Seattle."
Cons: "Long Delay unloading passengers, but not the fault of Frontier. The flight steward had a wonderful, warm sense of humor. (Lively African-American man) even sang a little jingle while we waited."
Pros: "No delays and excellent crew"
Cons: "No internet"
Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."
Pros: "I arrived to my destination."
Cons: "$30 to check a carry on bag, $40 if I wanted to carry it on. It felt like I was on a flying Trailways bus. In the end it was my bad, because you get what you pay for. Beware of low cost airlines with hidden fees!"
Pros: "kind staff."
Cons: "the seats were absolutely awful."
Pros: "Cheap tickets"
Cons: "Extra charges every step of the way, seats were too cramped to sleep on the red eye flight."
Cons: "the flight was delayed and then cancelled for equipment. no one from frontier addressed any passengers at the gate until after the flight crew had mentioned the cracked windshield and "what the hell are we going to do for 24 hours." eventually, after an hour and a half, the unhelpful staff gave out pre-printed snips of paper with outdated instructions on who to call and how to rebook or ask for a refund. after a fifteen minute phone call they said they'd cancel payment and that it would take 5-7 days, so I had to cancel my trip."
Pros: "everything was great"
Cons: "There was very little cushioning on the seats and they did not recline at all. They don't tell you during booking or at check in about the added fee for carry on luggage. Luckily I had none but about 15 people had to pay at the gate. The cost for your carry on and checked bag fee, you could of afforded a nicer airline that doesn't charge for that."
Pros: "Easy on and off. Storage space available."
Cons: "The seats uncomfortable couldn't sleep. Over priced snacks and beverages."
Cons: "It's really hard to feel good and positive about a flight, when you get nickeled and dimed prior to the flight. No matter how good the service is, I feel slighted. I'll avoid Frontier as much as possible in the future."
Pros: "Literally nothing. There was nothing about it that I liked. There were things that I didn't really mind, like the uncomfortable seats and no food or drink service in flight. I mean, that's not something I liked, but that's not how I choose what airline to fly with."
Cons: "I had a flight from Seattle to Miami with a layover in Denver. There was a staffing issue which caused the flight to be delayed 2 hours, causing me to miss my connection. Crystal, the customer service manager, explained that the customer service agent in Seattle was instructed to put most of us on different flights so we could get to our destination faster and she’s not sure why that didn’t happen, she then explained that I had two options: 1. Get on the next flight to Miami, departing the following night at 11:55pm, or 2. they refund the cost of my ticket ($234). That doesn’t sound too bad! I pulled out my laptop, found a flight for $219 with United that departed the next morning, showed Crystal, and said I’d just take the refund. Crystal then informed me that they can’t issue refunds at the airport and that I had to call some number to get my refund… during regular business hours. The following morning I called the number and spoke with a supervisor named Arnie. Arnie explained that she can only process refunds that are submitted by a customer service agent at the airport and wasn’t able/willing to help me. So I go back to the airport and talk to Scott, the manager at the ticket counter. Scott explained that Frontier messed something up with the staffing which caused the delay, Scott actually said the words “the delay was totally preventable.” He then explained that he did have the ability to give me a full refund, but that he wasn’t going to because while I paid for service from Seattle to Miami, and Frontier only provided service from Seattle to Denver, that because some service was provided, even though it wasn’t what I paid for or what I wanted, that the transaction was perfectly fair. I had to burn another vacation day for work, sit in the Denver airport for 24 more hours, and according to Scott, Frontier should have prevented this, and still, Scott assured me that this was perfectly fair. I then spoke with Martin, a condescending manager at the customer service center, who eventually told me that he authorized the full refund! However, he refused to put it in writing “company policy to never put anything in writing”, but said I could call the refunds dept to verify. So I did. I talked with Jen, a supervisor in Frontier’s refund dept who informed me that Martin does not have the authority to give me a full refund and it’s not in the system. Jen asked me to hand my phone to Martin to talk to him, but Martin refused to talk to her and eventually told me that Jen was right and the best they could do was request a refund and I’d be notified in 10 business days as to how much they decided was fair, Jen estimated that would be $35 - $80 of the $234 ticket… so I guess Martin was just lying to me to not have to deal with me. At the end of the day, if there is anything I am sure of, it’s that if something does go wrong, you can be absolutely sure Frontier will do absolutely nothing to try to help you- even if it was 100% their fault."
Cons: "Didn't like being misled on price. Charges for "a bag" and "a seat" were not made known until AFTER the reservation was made. Refer to the original business/pricing model. 1. Everyone has some baggage. Deal with it. Enforce carry on limits 100% and openly offer check bag at a reasonable price. 2. Seats are NOT a profit option. Seats are increasingly uncomfortable, cramped and added with premium charges. Finally, the travel experience should be a pleasant and memorable one, considering the time strapped in a seat. Its OK to have Coach & Premium seating, but stop adding "option pricing" for an increasingly poor experience. I will not fly Frontier again."
Pros: "Both flights boarded quickly, left on time, and both flights arrived several minutes early. Good winds or whatever really helped with my first impression of your airline. Clean plane, courteous staff."
Cons: "While I know it's not included in your fares, I really am used to a cup of coffee or a coke when I fly."
Cons: "Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage"
Pros: "Getting off the plane."
Cons: "Everything else."
Cons: "Bad service, expensive everything"