Daily cleaning, installation of cabin HEPA filters on flights from Washington to Jamaica
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Scores according to KAYAK customer reviews
Cons: "The flight was SIX hours late, yet passengers were told to check in at the original time. Why? Just to spend the whole freaking night at the airport? The reason for the delay was supposedly weather, yet flights from SEA to BOS on other airlines were on time. Staff were not helpful or empathetic."
Cons: "Boarding was chaotic. Food fees should be included into ticket price ("free"). Food quality should also be improved."
Cons: "Too hot. They need to turn off the blue light for a red eye..."
Cons: "Woman next to me overflowed into my seat."
Cons: "The delay !!"
Pros: "The gate process to boarding was excellent"
Cons: "There was broken TVs no running water so no hot beverages no bathrooms on a 2 hour flight and I’m pregnant so that was u comfortable and the flight attendants were not very accommodating or helpful in fact almost boarder line rude if they say something mean but use a nice voice that doesn’t make it acceptable"
Pros: "Flight and efficiency."
Pros: "Quick boarding left on time comfortable seats overall best flying experience I have had"
Pros: "It was great and easy."
Pros: "Flight was smooth and on time"
Cons: "Long waiting at security check point"
Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"
Pros: "Seating is comfortable!staff,helpful"
Cons: "Delay...was not made up in flight..."
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Cons: "Seat was not comfortable. Something was wrong with the cushion."
Pros: "The landing..."
Pros: "Great flight crew."
Pros: "I appreciated dual boarding at Long Beach airport through the front and rear doors of the plane, making the process much quicker."
Cons: "Headphones were not complimentary, and entertainment system was somewhat outdated."
Pros: "Most everything was great."
Cons: "Ended up sitting in the very back row, so wasn't able to lean back as far. Otherwise it was fine."
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Spacious legroom! Complimentary soft drink, coffee"
Cons: "30 min late departure"
Pros: "Even though our flight was 100% full, the staff went out of there way to make it a pleasant flight."
Cons: "We waited a little longer for our baggage to arrive but things happen and we did leave with our bags, that’s the main goal. Thanks Jet Blue"
Pros: "Once on board everything went well. Full can of soda pop is always nice. Such a small thing yet it is appreciated and noticed."
Cons: "Not the fault of the crew, couple hours late."
Pros: "No food; so no rating.no food was fine on red eye flight, less disturbance, more quiet time"
Cons: "We were delayed for 3hours."
Pros: "Nothing particularly"
Cons: "My seat"
Pros: "Plane arrived on time and the staff was really friendly"
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Cons: "Had to move to a different boarding gate. But it was ok the crew members were friendly while be professional had a comfortable flight"
Cons: "The waiting for a seat assignment on a confirmed flighg!"
Pros: "Everyone was cheerful, efficient and nice"
Cons: "Airplanes are uncomfortable, not just yours"
Cons: "The evening flight will give you earplugs and eye patches. Very sweet。"
Cons: "Relaxing flight"
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Cons: "crew very unfriemdly"
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Great stewards and stewardesses, clean, comfortable leg room"
Cons: "Seat doesn't go back much. Movie selection not great."
Pros: "Attendants were friendly and customer service focused the entire flight. Good leg room for a 6 foot one inch male."
Cons: "Seats a little firm."
Pros: "The woman at the check in desk was great in helping me to find a decent seat."
Cons: "Your web system did not allow me to choose a seat and wasted a lot of my time. Blue chips are now mixed with sweet potato, ruining the experience."
Pros: "Everything went super smooth, with fantastic service on the flight!"
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "Flight was comfortable and assistance to check in was good"
Pros: "My luggage arrived but traveling companions did not very very frustrating"
Pros: "The service was great"
Pros: "Pleasant crew and a safe flight, relatively spacious seating."
Cons: "One of my pieces of luggage was left behind. However it came subsequently on the evening flight. Not sure why this was so. I received an apology and that showed true customer service spirit"
Cons: "For a 60 year old lady...I waited so long for help at the Kiosk."
Pros: "EVERY THING"
Pros: "The flight itself was fine"
Cons: "11+ hour overnight delay with no hotel accommodation. They said their partner hotels were all full. Really? Then maybe you should get some more partners!"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"
Cons: "Food really bad on both segments."
Cons: "It was canceled"
Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
Pros: "Good access to charging, good food"
Cons: "More space:)"
Cons: "No room to move, too hot, no sound when trying to watch movies."
Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Cons: "Departure delayed by 1hr30"
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "Awesome prompt and courteous service."
Pros: "WiFi on board."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "Old cramped untidy and limited drink service"
Cons: "Multilpe delays"
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Over an hour late wth!!!"
Cons: "Too many announcements"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Cons: "We waited 3 hours for the tarmac in Seattle On Christmas"
Cons: "Too crowded."
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "Good food and movies. Comfy seating with plenty of room."
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "everything was very nice"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Cons: "Late and missed my international connection"
Pros: "Very friendly and helpful staff."
Pros: "Very attentative."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Pros: "I was able to return home after my flight had been cancelled."
Cons: "While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done."
Cons: "I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021."
Pros: "Super courteous"
Cons: "First time wearing face mask all the time. It was okay."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Cons: "better trained pilots first hard landing in Jamaica"
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Pros: "Seats were comfortable. Did not cramp anywhere entire flight. Great air vent control."
Cons: "Boarding was weird. Many Passengers in the last rows put their bags up by row 20 so that made boarding and disembarking slower and harder as we had to go forward extra rows to use the back empty bins and then fight against traffic to get back to our seats. Passing bags up when leaving or waiting to"
Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."
Pros: "The trip went as scheduled and arrived on time. The service was good making it a pleasant experience overall."
Cons: "As with most airlines, the seating is cramped."
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Cons: "Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels)."
Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."
Cons: "Inattentive attendant in first class."
Pros: "On time and the staff was great"
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "Nice entertainment options."
Cons: "No free WiFi for message."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Cons: "Middle seat"
Pros: "It was on time. Flight crew did a very good job and were very nice. The Meal was excellent as was the coffee. Overall, service was excellent."
Cons: "First Class needs a total redo as the seats were not as nice as on newer planes. Rest room in First Class is way too small and cramped. WiFi did not work well, and there were no individual screens on the backs of the seats. The First Class on this plane was really bad and needs some rethinking by American."
Pros: "Great service!"
Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."
Cons: "No personal entertainment devices on 737-800."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Cons: "They cancelled my flight in the middle of the night and rebooked for 3 hours later really strapping me for time at my destination"
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Pros: "love it!"
Cons: "Chair wasn't that comfortable"
Cons: "My screen didn't work and the flashing ads gave me a headache"
Cons: "No screens, no wifi"
Cons: "Self check-in staff at Seattle was not that helpful."
Cons: "Gate agent said there was a maintenance problem that just needed maintenance to sign off. Over heard maintenance work while boarding that could not get message on computer of problem. Pushed back and sat on tarmac for 10-20 minutes as pilot said they worked through maintenance issue."
Pros: "On time for both flights"
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Cons: "We haven't left yet"
Pros: "On time"
Cons: "The flight being delayed & then cancelled at the last second"
Cons: "Too many levels of passengers"
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "arrived alive"
Cons: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Pros: "My window seat"
Cons: "I wasn't able to check in to my flight 24 hours prior to my flight on my AA app and or website. Also wasn't able to check in at kiosk at airport therefore had to wait in line to check in with a clerk which slowed my whole trip mood down."
Pros: "Claudia was wonderful, I would love for more flight attendants to have her cheerful attitude."
Cons: "My snack was mini pretzels"
Pros: "It was great!"
Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."
Pros: "Not happy ."
Cons: "No good communication in why flight was cancelled or delayed . I personally had family traveling far to pick me up at the airport and it was very inconvenient on all my flights with American Airlines."
Pros: "Everything about the flight seemed fast. From the boarding process to the landing process. It was a very fast flight. Much faster than Southwest Airlines."
Cons: "It was a 6 am flight and the crew looked like it was a 6 am flight. No smiles. No energy. They looked like they didn't like their job. Maybe they needed coffee."
Cons: "Fat constantly moving man next to me"
Pros: "free entertainment"
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
Cons: "All went well."
Cons: "We need to stop turbulence, it freak me out."
Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"
Pros: "Everything was good .with kayak app we can find avery ways in every airport we had to find .thank you"
Pros: "Just couldn't recline enough to sleep"
Cons: "Pretzels were the only free food available."
Pros: "Poor internet going. No internet or streaming returning."
Cons: "Poor internet going. No internet or streaming returning."
Pros: "On time, courtesy"
Cons: "Seating space, cramped"
Cons: "we provided our own movies since there are no longer provided; Please bring back the movie screens & headphone jacks!"
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Cons: "Shitty service ,...."
Cons: "Cacelled then delayed twice. United workers are also very rude. I give them a big ol"
Cons: "The Stewadess obviously had a horrible cold or laryngitis. It was horrible to hear her on speaker. Also makes us Concerned that we might catch what she had!"
Pros: "Effort by Seattle team to find alternate routes"
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Cons: "The gang stalkers that Kayak and United let sit next to me."
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "Rhe food"
Cons: "Custmer Service"
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "Changed my seat to a better one"
Cons: "Plane an hour late taking off"
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Pros: "Getting off the plane"
Cons: "Everything was cramped- not enough space to move. They completely ran out of overhead space. Completely crazy"
Cons: "Guy next to me kept bumping in to me"
Pros: "I had nice people sitting beside me. Not too bumpy."
Cons: "Kind of cramped. Too many screaming babies. A lot of traffic to the restroom. Couldn't put up the arm rest on the window side."
Pros: "On time"
Pros: "Everything went by smoothly, no problems"
Cons: "Meals extra, tv extra, luggage extra"
Cons: "great service & was on time & we landed early too!"
Pros: "Boarding, on time and luggage handling were all smooth with no glitches"
Cons: "Snacks. Really, why bother."
Pros: "Blonde in front of me :)"
Cons: "There is no plug in"
Pros: "My seat"
Cons: "Snacks weren't very good"
Pros: "Nothing at all. Delta is the best I've been with."
Cons: "The attendant were the wrort I've ever. Continue to hit arms s d was very rude to passenger. One didn't close the over head bin while in sever tubulance."
Pros: "Download the United App (before takeoff! Or you'll have to pay). The App has some good movies and you can watch them free of charge."
Pros: "I'm never traveling with United again."
Pros: "Can't sleep sitting up. Pretty funny watching everyone try..."
Cons: "Being stuck in DC"
Cons: "They lost my piece of luggage."
Pros: "Blankets were provided"
Cons: "There wasn't any food or entrainment for me to rate."
Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."
Pros: "Both flights were early, which was nice for a change."
Cons: "No TV"
Pros: "Not to crowded"
Pros: "BEFORE BOARDING, THE STAFF WAS SUPER FRIENDLY AND ACCOMMODATING"
Pros: "Everything not TSA related."
Cons: "The racist OKC TSA. The line was moving along and the TSA agent sitting behind the podium checking boarding passes put his hand up and asked me to wait there. There weren't that many people in the lines, so I was wondering why. His partner at the other podium watched him quizzically, as did I, as he paced left and right, looking at nothing then sat back down again and stared at nothing. All the while the line for screening grew smaller and smaller. The other agent asked him, "what are you doing?" He responded by saying, "You said you were getting THEM all." I didn't understand, but clearly there was some subtext that I was not privy to. She shook her head and said, come up here sweetie. Then she managed to do what he obviously couldn't do: his job. Then my girlfriend and I proceeded to be profiled and had our bags searched. If I didn't have to be in OKC I would avoid that airport like the plague. Unprofessional."
Pros: "Quick boarding"
Cons: "Rude lady serving and no tv options"
Pros: "Plane interior was bright and new."
Cons: "Baggage retrieval. Chairs don't recline."
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Pros: "Plenty of leg room."
Cons: "Everything must be bought from Frontier. There are no complimentary items. Blankets and pillows were not available either."
Cons: "layover nothing was in order staff sucked yall kept moving gate yall could at lest give us a soda for the long rides"
Cons: "Nothing included in this flight, rude customer services, required to pay on my one and only carry on small backpack"
Pros: "Family emergency caused us to stay 4 more days -"
Cons: "No credit offered"
Pros: "Timely as expected"
Pros: "I sat in row 3 and had a lot of leg room. I am 6' 2" and usually have 0 leg room in most coach seating."
Cons: "There were no free snacks/soft drinks available."
Pros: "Reclining seat"
Cons: "Not having a seat in front to stretch legs out."
Pros: "Love frontier plan ahead for backage read the fine print"
Cons: "No complimentary food or beverage service"
Cons: "No one at Frontier desk. Sign stated to check in at kiosk or online, but there were no kiosks. Online check in was unnecessarily long and onerous, and then last step couldn't be completed; advised to download app. Then had to repeat process with app. Then had to go back to desk to drop off luggage; still no one there, very long long formed, and finally when someone came to the desk the line took 20 minutes. Every other airline has figured out how to avoid this!"
Pros: "Cheap, kind of"
Cons: "No food, no water, no recline, no relax, no hospitality"
Cons: "Should have flown Virgin America."
Pros: "Simple and comfortable"
Pros: "Delays happen. However, to be stuck at the ticket counter and not to get past that to the comfort of a lounge or restaurant is something else. So not only was there a delay, but those of us who got there early could do nothing but wait-- with NO ONE at the ticket counter for the first 40 minutes."
Cons: "Uncomfortable and everything was delayed. Overall terrible"
Cons: "In complete honesty, Everytime my wife and I have flown frontier, they have either been delayed, or we have sat on a runway for an hour waiting for a gate because of a delay. It is unfortunate. I feel that they are understaffed, and in the past we have said we would try not to fly them again. I feel after this trip we will make that happen."
Pros: "I got home safely"
Cons: "Both flights were over an hour and a half late. The seat designer should be arrested! Drinks and snacks were beyond "overpriced"!!"
Pros: "Quick boarding"
Cons: "Paying for carry on luggage."
Cons: "Carry on fee?!?! WTF!!!"
Cons: "Unexpected fees"
Pros: "stewardess was excellent/funny"
Cons: "too cramped. to get additional legroom it is more money."
Pros: "What is to like?"
Pros: "The staff was kindly and it moved swiftly."
Cons: "Hour late,"
Cons: "It is a sad state of affairs to charge $40 -45 To carry a weekend bag on board."
Pros: "The airline niceled and dimes you to death. My luggage charges were almost as much as the airfare. I will never ever fly Frontier again. The trip sucked!"
Pros: "Staff was personable."
Cons: "No complementary snack or beverage. Charging for a carry on! Tight seats."
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Pros: "Delayed 2 hours with no update information. As a frustrated passenger asked for answers. Called all over the nation for help. Upon boarding, was told Frontier had the right not to serve me. Refunded my money and then i had to book through another airline at 3am... long story short, nightmare."
Cons: "All of it."
Pros: "Nice seats. The lady next to me."
Cons: "Where are the free peanuts?!"
Cons: "Showed up a day late. Oops!!!"
Cons: "Really uncomfortable chairs that don't recline, no drink service included."
Cons: "Paying up to $60 for a carry on. Waiting on the runway for 30 minutes with no communication from the pilot when we landed in Denver."
Cons: "6/11/2016- stuck on Tarmac for no reason for over an hour. Missed last shuttle to Boulder due to waiting on luggage at baggage claim for another 2 hrs. Unacceptable!!!"
Cons: "Delayed forced me to rebook with different carrier last minute"
Cons: "Staff is rude, not considerate at all"
Pros: "everything was great"
Pros: "Nothing i did not like nothing it was very uncomfortable i will never fly with Frontier again never"
Cons: "The staff has no costumer service."
Cons: "Should at least offer water(for free) to passengers"
Cons: "Hit a bird and had to return to the airport."
Pros: "All was good!"
Pros: "Original fair"
Cons: "All the add on fees. Not even one seat that did not have a extra fee on it. What good is a ticket if it does not have a seat."
Pros: "Getting off the plane."
Cons: "Everything else."
Cons: "They charged me for my carry on at the gate!"
Airlines flying from Washington to Jamaica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Jamaica
Masks required on board, masks provided on flights from Washington to Jamaica
Social distancing seating
Middle seats unavailable to book on flights from Washington to Jamaica
Testing for antibodies, testing for symptoms for flights from Washington to Jamaica
Waiving of change fees. Search flexible flights from Washington to Jamaica