Lester and the rest of the crew were such a joy. Also, I want to thank the pilots for getting us there on time, and safely. My first amd only choice will always be Alaska Airlines.
man & woman back side flight attendant was very rude. I live in Seattle. I use a lot of time Alaska flights. I always like them for fact that my favorite airline employees very rude. It’s disappointing. .
I wasn’t assigned a seat until last minute even though I checked in 24 hours before the flight and was told I might not be able to get on the flight! The leg room and seat room in the flight was abysmal. The service both at boarding and on the flight was very mediocre and not particularly friendly.
Was delayed in Newark 24 hours due to mechanical problems. The staff was very helpful in trying to make the best of a trying situation. In SeaTac, they changed gates and times. Usually have no problems from SeaTac.
Very pleasant and the flight felt like it went by quick
I would fly again. My trip from Newark to Seattle had a 3 hr delay. Disappointed.
The agent at the gate told us our flight was going to be delayed due to an air show, pushing our flight back enough for poor weather to enter area and then ultimately cancelling our flight. We were only informed of one delay by the gate agent however there were 3 more after the initial one, and finally to it being cancelled. She didn’t inform us of any of this. We had to scramble to get a hotel, Ubers, food, as well as pay additional parking back in Newark and additional fees to keep our dog boarded for another day. Alaska airlines refuses to compensate us for any of the hassle or delays. Why would they schedule a flight for the same day and time as an air show that they know they can’t fly with?
Seats are more spacious than other airlines that have you packed like sardines.
The only issue was in the wheelchair waiting area before we got on the plane. They seemed very disorganized. Everyone we encountered after that was great! We loved Cassandra at check-in. She was awesome. The flight attendants were wonderful too! The lady helping with the waiting wheelchair when we got off the plane was awesome too!
It was fine… Just overbooked every seat was taken and very bumpy nothing they could do about that. Overall I like to fly Alaska airlines
My flight was delayed by 4 hours in 30 minute increments. The gate agents were amazing but the communication was not. We were told that there was a maintenance issue but they didn't know what it was. That didn't inspire confidence. Then they said they found it and it was fixed and the pilot just needed to sign off. Then the pilot needed to talk to the other pilot from the arriving flight and we'd be fine. Then we were waiting for the pilot to call back. Then the maintenance issue wasn't fixed. Then they decided we were getting a new plane (why didn't they decide this earlier??). Fine. But then they announced we were changing gates AND terminals. And we were boarding in 20 minutes. So we all had to run to the new terminal gate. We could have taken off at that time, but we then had to wait for all the people who rebooked on a different flight to book this flight again. That took 30+ minutes because there was only one gate agent. When everyone ditched this flight, I saw it as an opportunity to upgrade to comfort. Delta, the greedy jerks they are, charged me $121. After their delay, their fault, their issues, couldn't even discount an upgrade. They only handed out $12 meal vouchers for the delay. I can't even get a snack from starbucks for that.
Love me some Delta. One of the few airlines to recognize and support veterans. Easy boarding, flight was on time and arrived early and the flight attendants were excellent on this flight.
We sat on the runway for over an hour before departure. That was unwelcome.
During the flight, the only refreshments provided were crackers and soft drinks; no substantial food was offered despite the international route. Furthermore, our initial flight was delayed, causing us to miss the connecting flight in Atlanta. The airline did not hold the connection, and we were informed that the next available flight is not for another 24 hours. While I am aware of alternative options via JetBlue, they operate out of JFK, which is not a viable solution for us as a resident of New Jersey.
I was happy that I was able to get a last minute flight but unfortunately my seat was a middle seat. Even with Delta Comfort I wasn't comfortable
The seats weren’t reclining even though it wasn’t as exit seat
It was good because we traveled without luggage, carry on only.
We were delayed, which I think had to do with air traffic control. Otherwise, everything was great.
Bad crew with full of attitude, bad plane. Pls get some new planes. No food, no drinks nothing
Boarding was easy. Gate agent was great! I have flown at this time before and they always make the announcement that the overhead bins are already full or my carry on is subject to plane-side tagging. Never fails. A bigger plane with more overhead space would be better. Overall a great flight
The crew at Hawaiian Airlines was fantastic. Kind and hard working. The pilots were great with giving us all the updates to make sure we were informed.
Flight scheduled to take off at 5.55pm but it did not take off until 7pm due to some food delivery delay.
The crew was quite good, they came by often with drinks or to collect trash. But what wasn't nice was the flight was over weigh and several people had to be rebooked. I was questioned whether I should have a seat when I was getting to it. The in-flight entertainment kept buffering and interrupting. And the route took the airplane through high winds which caused us a longer flight
Wasn’t on the flight due to Alaska cancellation…also after all the rerouting, I was going to be on a later flight that left SFO at 7:47pm, which meant an almost 6 hour layover. That same Hawaiian flight was delayed for another 2hours.
My flight was delayed three hours and then cancelled. The gate agent proceeded to rebook me in a middle seat without telling me and I was placed between two large individuals who did not fit in their own seats and instead took up most of mine. It was an awful experience.
Flight was smooth and comfortable. We were able to check a bag at counter due to full flight and boarded with an earlier group. We were there very early and didn’t hear the gate change just noticed our flight was no longer displayed st the gate. There were two other flights with gate shuffles - may be unavoidable but not desirable. First time I had to print my own luggage tag and attach at arrival. Not a fan of that process.
I received an email from Kayak with confirmation number for Hawaiian and another for Alaska. I received emails from Kayak for both my outbound and return flight to say "time to check in." Despite trying each number (Hawaiian and Alaska), I could not check in for outbound or return. It was then confusing at the airport - I hda "no place to go" to figure out how to check in. All the kiosks are marked "scan bag,etc." I wandered around with no agent to talk to. That was a bit stressful. Either Kayak, or airline, needed better communication on what to expect and to do.
When I purchased my ticket, it said i was flying with Hawaii airlines. Which is now operated by Alaska. Naturally I went to check in with Hawaii airlines once at the airport. However, there was no one at the desk until 7 am and their kiosk couldn’t find my tickets. I went over to Alaska and they said they couldn’t help me and to wait for Hawaii. My flight left at 7:15 so I didn’t have time to wait. They even told me to ask United which was next to the Hawaii desk what time Hawaii opened. I called the Hawaii airlines number and the operator told me to ask Alaska for help since my flight was operated by Alaska. So I went back and almost got brushed off again and sent to Hawaii. The Alaska desk attendant told me to check in at their kiosk but it didn’t work. I ran over to an older lady who was helping check bags and asked for help printing my boarding passes. Thankful she was able to do it right away! This whole debacle took a little over an hour. I wish there was better communication and knowledge between the two airlines because it could have been easily handled if everyone between the two airlines was on the same page. Once I ran through the airport to get to my gate, we were greeted with a smile and they seemed glad we made our flight! We were the last to board and barely made it. After the headache our flight was great! No complaints there.
Biggest issue: awfully narrow seats, + not a lot of leg room. Other than that, everything was good. Cabin crew seemed like very nice people.
The middle name gave us so much issue at check in we had done middle names when booking but Hawaiian/Alaska don’t recognize the middle names and gave us problems at check in. We have never experienced that before.
Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable
Over 2.5 hour maintenance delay on first morning flight with no acknowledgement, compensation or even gesture of good will. Aircraft had overnighted at airport so issue should have been addressed prior to boarding. Over 3.5 hours before first slow and deliberate beverage service.
Flights were on time actually early service was good and crew cheerful
No meal service to the back of the plane as it started late or was too slow to get it out before it was time to land.
Experience was great - no complaints. Took off on time, landed early. Got to the gate relatively quickly - took a little bit of extra time to deplane but nothing excessive.
OK, we were delayed and had to de plane and reboard.
Both my flight where delayed Had 25min to make it to my transfer flight
Wifi Bluetooth features for watching in flight movie was horrible. Screen kept blacking out no connection of sound although it said connected. Other than that smooth trip .
Terrible Initial delay for almost an hour before boarding and departing in Seattle. Then a “customary” wait on the tarmac in Newark after landing for half an hour. I call it customary because it happens almost every time I land in Newark. I do t know if it’s Newark or United airline but it’s a travesty . I use Newark because it’s closer than jfk to where I live but am strongly considering switching because of extremely poor in time performance and Condé and delay after landing
Uncomfortable! No entertainment and no food Went and arrived on time
Flight was delayed 5 hours. Initial reason for delay was 'maintenance' - which makes sense. Then, the additional 2 hours continued to say it was maintenance - when I know EWR had a 2 hour delay. AA did not say that. Additionally, when boarding, there was only one agent at the counter for a long time - until another came to help. After boarding, we had to wait another 45 minutes due to 'no catering'. So while we waited for catering, AA continued to board additional passengers - which seemed odd - and raised questions about what really was going on. I sat in First Class. During the flight, the flight crew allowed a significant number of non-First Class passengers to use the front bathroom - which created a very crowded environment in First Class which was uncomfortable. This also delayed First Class passengers from using the bathroom. Overall, horrible experience.
Returned home with a blood clot from flight homes and the uncomfortable aircraft I was on.
Seat was VERY uncomfortable. Flight was delayed and then boarded slowly. The crew was super helpful with boarding and supporting maximizing the luggage in the overhead.
Absolutely terrible. Would never fly American again. 2 deplaned incidents and delayed by close to 24 hours. $12 meal voucher for first class passengers was an insult to the injury. Pathetic.
Delayed, no updates, had a rewards number but was not working
Newark airport grounded inbound flight and only announced when the flight was about to start taxing.
I'm not a valued flyer so I'm always in the last group to board...that sucks, always
My flight got delayed for almost 4hrs and then it thankfully went to only 2hrs. Then we were told that there were no space for carry on bags and I had to get it checked... well I counted at least 8 spaces that weren't used and I was one of the few left that actually had one. There was definitely enough space and either the crew can't count or just genuinely are so lazy they don't want to do their jobs correctly and make sure that there ACTUALLY is no space.
Boarding can be more efficiently done by having the back row passengers board first. This way, the other people do the have to wait for front row passengers to load their luggage in the overhead cabins. Food is simply pathetic for the price I paid. Cleanliness is simply poor; my seat was full of crumps.
My morning PHX to NY flight was canceled. Not a cloud in the sky. No wind. No weather across the country. My guess is they canceled the flight because they didn’t have enough people or a mechanical issue. Either way really bad. I checked it at midnight and the 830a flight was on time so I was very surprised when I woke up to see the flight canceled and I’ve been rebooked on a flight… An hour earlier than my originally scheduled one. Of course I missed this earlier flight because AA texted at 4 AM when I was sleeping. I was re routed to Miami, boarded a plane, sat in the heat for 40 minutes, then boarded because of mechanical issues and had to wait another hour before finally getting to New York Ironically, the 430 Phoenix to New York flight landed at the same time I did… I could’ve been sitting at the pool all day vs jumping through hoops. never ever will I again fly American Airlines. No offer of a free drink, maybe a few points on my advantage account nothing… As if nothing happened and they did not inconvenienced me at all. I’m so sick of the dumb crackers that they give us on these flights. It’s really like a budget Airlines these days. A far fall for s once mighty company.
