Something has to be done about overhead compartment space. How about charging for unchecked bags rather than checked bags? It is likely to improve efficiency.
They changed my seat so that I could sit with my mother who has Alzheimer's. They provided wonderful wheel-chair service on both ends: Seattle and Newark. Flight attendants were VERY kind and helpful.
Lost my second flight because first one late, got a standby ticket for next flight, but the plane was full, was hungry, no money to spend in airport restaurants, United company should provide at least a breakfast for this inconvenience. Next flight will be with another company for sure.
Oversold flight! Very stressful waiting to find out if I had a seat, though I had booked the flight a month and a half prior and arrived early and needed to make a connecting flight. I was the last one on the plane as they pulled off volunteers they had seated already. Seemed very disorganized.
the boarding process was cumbersome.
My seat didn't recline as it was immediately before an exit row, which was located in different rows according to the seating plan available when purchasing my seats online.
They lost my bag
Cramped flight
First pilot didn't know how to land a plane
Oh and the flight was delayed by 3 hours so we almost missed our connection flight.
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