Daily cleaning, installation of cabin HEPA filters on flights from Washington to Stockholm
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Scores according to KAYAK customer reviews
Pros: "Staff was extremely nice and helpful"
Pros: "The crew was friendly"
Cons: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Pros: "Flew Business Class with miles program (United). Lufthansa always gives good basic flight experience. Watched two movies so saved some time at home. Lounges are getting better every time I fly. They are especially good, understandably, in Frankfurt."
Cons: "Nada. They get the job done."
Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Cons: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Cons: "Turbines did not start up initially. 1h delay."
Pros: "Lufrhansa is a fantastic airline"
Cons: "The seat pitch and width were too small."
Cons: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Cons: "Very bad food"
Cons: "Seats are tiny and crews English was just okay."
Pros: "Good plane and service"
Pros: "Very friendly crew"
Cons: "Rating and bad customer experience shared on web...."
Pros: "On time Boarding was convenient"
Cons: "Food Seats"
Pros: "The overall flight"
Cons: "The meal on board"
Pros: "That was the most comfortable flight I have ever had. Famous German standards of excellence. Everything was just as it's supposed to be. Punctuality, politeness, order - just perfection. Thank you for such a great treatment!"
Cons: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."
Pros: "Flight went smoothly boarding was a little delayed."
Cons: "Getting to gate 10 minutes after boarding time and no one had boarded yet."
Cons: "Most of it"
Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"
Pros: "Service , on time"
Pros: "it was quite comfortable"
Cons: "luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were."
Cons: "Leg room was less"
Cons: "Terrible food and atrocious crew staff -- impatient, rude, unhelpful and racist. Unacceptable to give kitkat and sweet offerings for kids meals both times. Zero nutrition and terrible for children. Adult meals were equally unpalatable. Aircraft was also older and not in the best condition."
Pros: "Services, Food, Crew"
Cons: "IFE doesn't had much options."
Pros: "service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent."
Pros: "The view - flying low over the northern extremes of Canada was superb. Thanks to the pilots etc."
Cons: "The flight was late arriving at Frankfurt. I requested a notification to my connecting flight. Crew member frowned, turned away and in formed me, "We don't do that". I ran to the Connecting Lufthansa flight and barely made it on time."
Pros: "Great service!"
Pros: "The boarding process made it easy to find my seat and get settled in."
Cons: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Pros: "The staff and food was great!"
Cons: "Seats are very close. Not comfortable when neighbors are big and fake up my space!"
Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"
Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"
Pros: "Quick and easy in all aspects"
Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Cons: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Pros: "Everything! Excellent stewards too!"
Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"
Cons: "You lost my luggage"
Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Cons: "Few choice of movies"
Pros: "Thank you for the great experience!"
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Pros: "Entertainment options were incredible; great legroom in our seats."
Pros: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Cons: "Can't think of anything"
Pros: "COMFORT AND ENTERTAINMENT WAS BEST"
Cons: "BOARDING SLOW CREW A BIT RUDE"
Cons: "Everything. No compensation given either"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Cons: "Information on arrival time was not correct"
Cons: "Everything was OK"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Cons: "KLM crew exceed our expectations"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "All good"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Great service"
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Good Experience"
Cons: "Nothing much"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Cons: "Bag was lost"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "At some point the luggage was lost. here."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Flight was on time and quick and comfortable"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Cons: "I didn't like putting two family on different seats far from each other"
Pros: "It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly"
Cons: "Only the other trip by air with Finair"
Pros: "Flight as such was good and smooth"
Cons: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Cons: "Very long delay, got bumped for a flight the next day. Horrible experience"
Pros: "Very enjoyable"
Cons: "I have no complaints"
Cons: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"
Pros: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Cons: "My luggage did not make it despite the long layover in Helsinki."
Cons: "Staff wasn’t helpful and gave false information"
Cons: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."
Pros: "Great customer service; food was good; excellent movie selection"
Cons: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Pros: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Cons: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Pros: "The food and the crew were excellent."
Cons: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."
Cons: "the flight was 2 hours delayed."
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Pros: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Cons: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."
Pros: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Cons: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Pros: "Slow boarding no order. Plus delayed flight for no reason"
Pros: "Arriving safe."
Cons: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."
Pros: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"
Pros: "On time."
Cons: "Seats are uncomfortable."
Cons: "No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had"
Pros: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Cons: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Cons: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"
Cons: "It is ridiculous that they would not allow you to select a seat for free at check-in. There were many unoccupied seats, but some families with children were seated separately, so there was a lot of seat changing before the take off."
Pros: "It was great to have some empty seats and a choice of seats."
Cons: "I have asked repeatedly for the airline to give out the boarding passes and check bags at least three hours before the flight. Between long lines, security checks and a limited amount of time from when we get our boarding passes, one can not enjoy Budapest Airport!"
Pros: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Pros: "Loved the flight attendance!! They were friendly, witty and flexible."
Pros: "The crew were trying to help and accommodate the bad situation."
Cons: "Couldn't check in online 24 hours ahead. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip. It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board (not in system nor on paper list), so at the end no food for me. I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA."
Pros: "the price was very good"
Pros: "The crew members were pleasant"
Cons: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
Pros: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Cons: "Experienced very rude cabin crew"
Pros: "On time, good movies, good service."
Pros: "Movies Food Comfortable seating"
Cons: "Going through security"
Pros: "Nice dinner, drinks, and snack services"
Cons: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."
Pros: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Pros: "comfortable seats, meal was better than expected, in flight entertainment was good"
Cons: "it's absurd to have to pay like $70 more for window seats"
Pros: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Cons: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Cons: "No leg room"
Cons: "We paid extra for seat selection which was supposed to be a window seat and ended up in middle seat... not acceptable..."
Pros: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Cons: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."
Pros: "I loved the flight it was o. Time the flight crew was great"
Cons: "Everything was perfect"
Pros: "This was a Finnair ticket on a BA flight. The price was excellent and BA was excellent."
Pros: "The boarding process was expedient and the food was ok and standard for these flights."
Cons: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Pros: "Arrived on time. Smooth flight."
Cons: "Nothing really."
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Pros: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
Cons: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."
Pros: "Got assisted to the plane by airport staff as I was in a wheelchair"
Cons: "Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing"
Cons: "This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen."
Pros: "The crew was very nice."
Cons: "I sat next to a very large man which made the flight very uncomfortable. Also, the coffee was only about 1/2 full."
Pros: "Crew was great. Loved having the layflat seat instead of regular Saga seat. It’s a leased plane due to the grounding of the 737-max so we got layflat seats instead of WI-FI (which is way better in my opinion)"
Cons: "O M G! It was about 150F while we were waiting to take off and for some reason, business class doesn’t have overhead vents. I had rivulets of sweat dripping down my face and almost felt woozy. The plane was also a bit worn and dirty compared to the last time I flew Icelandair in 2016."
Cons: "Crew was ignorant and rude. No assistance from crew during boarding. Plane was parked in the farest place of airport where we were brought by 2 buses. Waited last passengers for 40! min and stood in the bus. Flight was delayed."
Cons: "Please offer more gluten free food options. Thanks!"
Pros: "I already talked about this flight in my Tallinn to Copenhagen review. I don’t want to write it again."
Cons: "Again, look at my Tallinn to Copenhagen review. And your review process is confusing. If you ask about my flight to Minneapolis, why would you give me the page for my Tallinn to Copenhagen flight?"
Pros: "The movies were good"
Cons: "Very little legroom"
Pros: "Was seated in 38F when I checked in, it was a non-existent seat. A lot of ppl was seated in non-existing seats. Staff had difficulties redo the seating. Flight was delayed with almost an hour. That's just plain bad."
Pros: "The crew was great. Very smooth flight, no problems or delays."
Pros: "nothing problematic on this flight, nice leg room!"
Pros: "Smooth flight Good seating assignment"
Cons: "The absence of a nice meal."
Pros: "the plane and crew"
Cons: "the chaos at KEV"
Pros: "ease of boarding, friendly crew"
Cons: "the plane was warm the entire 5hr 55min flight, no snacks included"
Pros: "Comfortable seats. I slept the whole flight!"
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Pros: "Fantastic free entertainment options"
Cons: "Seats & leg room could be more spacious for such a long flight"
Pros: "Most crew members were great except one was very sour."
Cons: "No room under the middle seat for a bag and feet barely fit. They forgot to give pre-ordered meal. Hot in our part of cabin but stewardess made and effort to fix it."
Pros: "In flight entertainment"
Cons: "Boarding process wasn’t very good in KEF."
Cons: "Our flight to Reykjavík landed 30 minutes before our connecting flight to Zurich was scheduled to depart. we got off the plane and ran to the gate with several other passengers to catch our flight. The crew closed the gate and would not let us board even though the plane was still there. Other airlines wait for passengers from a connecting flight. This is unacceptable and we will never fly Icelandair again."
Pros: "The planes are really comfortable and I like the Aurora lights in the deck heads. Good movies. Nice free water."
Cons: "The queue for bag drop was massive! There were so many people around that it was hard to get in the right queue and not much direction. I spent over 90 mins waiting to drop my bag and then had to sprint through the airport to get my flight. Thankfully the rest of the airport is very efficient."
Cons: "We waited on the plane for 3 hours for our flight to Reykjavid from London to catch our connection to Minneapolis. The crew were wonderful, but the wait was excruciating."
Pros: "The seats were roomy and comfy and I was glad I didn’t have to pay extra for a seat like other airlines."
Cons: "Boarding was very confusing and the customers reacted by plowing Willynilly down the ramp nano seconds after the physically challenged were wheeled on to the plane ignoring the airline staff at the gate. I went with the flow praying I would not get arrested. We boarded a total of 40min late . Second if I am paying for my baggage I should not have to wait 30-40 min for them to come out at baggage claim."
Cons: "Technical difficulties boarding and unboarding. Which made it a rush to have to go back through customs in Reykjavik to board the next plane"
Pros: "Ticket end up costing extra $190, not a good price at the end. With a layover and bag charge, will not but this ticket ever"
Cons: "This airline is the actual worst. Never taking it again."
Cons: "The scheduled one-hour layover was ridiculously short. By the time the plane lands a few minutes late, then you actually get off the plane, you still need to take a shuttle bus to the terminal, where you wait in line for Customs/Immigration. I took a few minutes to use the bathroom and buy something to eat, then arrived at my gate to find they were on the final boarding call. Since the entire flight was full of promo videos for Iceland, it would have been nice to have at least a few minutes to look around the airport, and maybe even shop a little."
Pros: "Great route, on time, comfy"
Pros: "Overall things during the flight we're organized well, the flight was safe and the crew was friendly."
Cons: "One suitcase did not arrive in Iceland for two whole days after the flight and the attitude of the company on this matter was too nonchalant (as if it happens all the time and no one should make a fuss). Also, boarding was from a gate not suitable for such a large amount of people"
Pros: "I slept the whole way."
Cons: "There was a piece of lettuce shellacked to my seat which I could not scrape off. Otherwise I was fortunate enough to sleep the whole time. Would it kill Iceland air to offer a small snack? For those who didn't know there's no food or didn't have time to pack anything or don't have extra money this could be detrimental."
Pros: "Seating was good."
Cons: "What appeared to be the cooling system leaked onto me from above the seat. The blankets were not new as there was hair (not mine--different color), dried snot, and what looked like dandruff on two blankets in the row."
Cons: "The choice of food to buy onboard is quiet limited for a long flight and the choice of movies is from the 90's"
Cons: "Boarding the bus was crowded, disorganized"
Cons: "Departed overy 2 hours late and missed our connection. Rather than a schedited 1pm arrival in Switzerland, we are to arrive at 9:35pm. We are not happy with our flight or Iceland Air!"
Pros: "I felt there was more leg room than on US carriers."
Cons: "Boarding seemed to take an abnormally long time. The baggage from the Washington flight was not transferred to the Munich flight, which left me without a change of clothes and other necessities."
Pros: "GREAT FLIGHT"
Cons: "Luggage lost on my way to Iceland and then lost my entire family's luggage upon our return to the US."
Pros: "I love they gave us an extra sit for our child"
Cons: "I think family with kids should have priority as in other flights"
Pros: "Everything A-OK."
Pros: "In flight is clean."
Cons: "Transit time is too short."
Pros: "That I was able to get off."
Cons: "•Flight crew were so strict and stern. It's like their smile was for sale too along with everything else. •Boarding fight to Newark International airport took almost 45 min because a novice was placed to handle and IMMENSE line of passengers boarding alone. He was clearly nervous. •On the plane there was a lack of entertainment, the only films available were intended for children. Music was "unavailable"."
Pros: "See comments above."
Cons: "See comments above."
Pros: "Great food and comfortable seats."
Pros: "The Keflavik airport is easy to navigate. The crew was very friendly and continued to provide drinks throughout the flight."
Cons: "The space between seats seems to have shrunk from our previous flights. The boarding process is really unorganized."
Pros: "On time"
Cons: "No food or drink amenities"
Pros: "The experience wasn't much different than most other airlines."
Cons: "This flight was delayed. (As was every other flight with this airline.)"
Pros: "still exit row, but more comfortable and great leg room."
Cons: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Cons: "Flight was delayed from Reykjavik over 1.45 hrs, which made us barely able to catch the connecting flight in Stockholm. Were told wrong info by an attendant that we had to go thru customs in Stockholm. Were not told by Denver check in staff in Denver that we had to pick up our one checked bag in Stockholm, and rechecking it before getting on the SAS flight to Gothenburg, so the bag got left in Stockholm.."
Pros: "Honestly? Not much."
Cons: "No seats in terminal and no direction as to where to go. Construction made it confusing (random locked doors to main walkways) and the terminal stank. No order for boarding. We were bussed to doors at front and rear of aircraft so passengers were attempting to pass each other in the plane aisle whilst looking for their seats. Staff seemed stern and unhelpful overall. we were super excited to fly Icelandair and go through Iceland (it's been on my list for places to visit for years), and so we were extremely disappointed with the entire experience. Unfriendly people and uncomfortable flights and layover."
Cons: "First time wearing face mask all the time. It was okay."
Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."
Pros: "The leg room was really great!"
Cons: "Difficult finding room in over head bin for carry on bags."
Pros: "I will NEVER fly UNAmerican Airlines again."
Cons: "Everything. Overbooked flight, no room, no comfort, no entertainment. Not even a usb port to charge anything. I paid for a carry on bag and was approached repeatedly to have my bag checked in due to overcrowding and no room for carry on bags."
Cons: "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."
Pros: "Flight attendants were two hours late"
Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."
Pros: "On time and the staff was great"
Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "Overall a great flight!"
Cons: "The idiot in front of me in row 16 dropped three drinks on my only coat, making the 19 degree temperatures where I was going even that colder. Not the airlines fault, but that’s my only complaint."
Cons: "Middle seat"
Pros: "Great service!"
Pros: "Even though we were group 6 both ways, boarding was smooth and fast! We arrived early and was able to check our overpacked carry-on. Luggage was unloaded within minutes of our getting to the baggage claim. We were even able to move up to the middle of the plane coming back home!"
Cons: "Nothing comes to mind!"
Cons: "No personal entertainment devices on 737-800."
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "Was able to change my seat"
Cons: "The tone of the flight attendant (male) who can through the cabin to check things before landing. He was brash and abrasive. Yes, safety first, but overall not a good look for someone in a customer service industry. you can accomplish the same goal with different delivery"
Pros: "love it!"
Cons: "Chair wasn't that comfortable"
Cons: "No screens, no wifi"
Pros: "Really? I just gave 1 star. Your feedback form should be smart enough to realize that."
Cons: "It's not finnair. It's American Airlines. The sears were so cramped that I have a horrible backache. Stop calling it finnair. Several airlines booked tickets on this flight. There's nothing good to say."
Pros: "All the staff were super friendly and warm. The customer service was top notch - beyond beyond amazing. The seats were comfortable. And the cups for our complimentary beverage weren't kids sized! I received a normal cup! The whole experience was a breath of fresh air."
Cons: "There was only one *tiny* negative... baggage. It would have exceeded my expectations if baggage was included instead of an additional fee. But this is wouldn't deter me from flying with American Airlines."
Cons: "Self check-in staff at Seattle was not that helpful."
Cons: "Gate agent said there was a maintenance problem that just needed maintenance to sign off. Over heard maintenance work while boarding that could not get message on computer of problem. Pushed back and sat on tarmac for 10-20 minutes as pilot said they worked through maintenance issue."
Pros: "On time for both flights"
Cons: "We haven't left yet"
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Pros: "The employee working the desk in Seattle was great. Long lines to check in and she took the time to assign us seats next to each other. Loved the bonus of the seats being in an exit row."
Cons: "Flight changed with no notification."
Pros: "On time"
Pros: "In flight individual movie screen at no charge"
Cons: "Had issue with continuing flight after Dallas. Gate agent told me to go to AA.com and wouldn't even try to help. If you can't do it on line, forget it. Tried to call the 800 number and told to wait 2 hours!"
Pros: "The flight overall because we arrived early."
Cons: "The fact that we were on the plane and was not allowed to enjoy the entertainment as I did with my flight to Seattle."
Cons: "Too many levels of passengers"
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "On time. Friendly crew. Good price."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "It was great!"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."
Cons: "Fat constantly moving man next to me"
Pros: "free entertainment"
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
Pros: "Just wish the boarding was better"
Airlines flying from Washington to Stockholm have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Stockholm
Masks required on board, masks provided on flights from Washington to Stockholm
Social distancing seating
Middle seats unavailable to book on flights from Washington to Stockholm
Testing for antibodies, testing for symptoms for flights from Washington to Stockholm
Waiving of change fees. Search flexible flights from Washington to Stockholm