Terrible boarding - 4 flights boarded from the same gate. Chaos there; long ramps to the plane.
The couple in front of me were constantly talking over the announcement from the captain and this was annoying me.
Short. Nice quick flight, appreciated after Munich to DC leg.
This was a small aircraft (relatively) and we were delayed half an hour on takeoff, which is not the airlines fault.
Flight delayed over an hour with plane on runway because of weather in an area of the country we were not in or flying to.
Flight attendant incredibly rude. Stuck her finger in my drink and didn’t even have the courtesy to apologize.
The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C
Crew was great. Seats are cramped and uncomfortable and I’m a small person.
the seat has a problem. the back had a hole.
My flight was delayed so bad i missed u it so i just said never mind
Crew tried to accommodate late arrival due to late departure
I injured myself during my trip. The staff of American Airlines were very compassionate and empathic. They took additional steps to make my experience easier. Thank you!!
There was no ground crew at HSV gate when we arrived. The were busy with another arrival. We had to wait 20 mins for them to arrive and direct the plane to the gate. It took almost 45 mins to get my luggage. The luggage belt had 3 flights bags on it and the other 2 luggage belts were not being used. It looked like there was only 1 crew serving .3 arriving flights.
Liked: staff, no delays, Could use some improvement: Food, comfort, cleanliness, lack of chargers on the DCA -> DSM flight
It was close to its perfect the flake could be took off early, landed early, didn’t have to wait for my daughter stroller luggage came out quick, very efficient, very good flight
comfy and spacious seats for premium economy, nice flight attendants. only problem was the wifi did not work, and my entertainment screen was locked in Arabic language and all kids shows with no way of seemingly changing it. but the flight was fine and I arrived with no issues
Flight was delayed which isn’t the airline’s fault, but the communication around it was terrible. I left the lounge to show up at the gate to board at the time in my app, and the flight in front of mine was still boarding and the inbound plane hadn’t even taken off yet. Delays were slow to show up in my app. Improved communication could have let me have a more pleasant experience in the lounge vs waiting 1.5 hours at the gate.
Wifi was good on the flight from DCA to Dallas and terrible on the flight from Dallas to Tucson. The forward head in the flight from Dallas to Tucson was putrid smelling entirely urine soaked. The flight from DCA to Dallas was delayed by almost 30 min with a plane change.
Sat on tarmac at arrival at DFw for more than 30 min waiting for a gate.
Business Class layout was excellent. The seats were not nearly as comfortable as UA, Delta or Air New Zealand (the best). Nor were the controls as flexible. Food was okay but not great. Breakfast pancakes were like cardboard.
