Find Cheap Flights from Washington to Raleigh-Durham (WAS - RDU)

Crew was nice

Horrible delay due to maintenance. Seat cushion completely gone. Forced to wait on shuttle bus too long

The flight was delayed. When we arrived to RDU we had to wait for about 10 minutes for staff to marshal us in and then we had to wait another 10 minutes for them to open the door. This was at 1am!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

I didn't like anything about this flight. I will never fly this route again.

Crew began asking passengers to gate check their bags prior to boarding because of space constraints. Considering the previous leg of my journey, I thought I'd get ahead of the game and check my bag. I stood in line for 5 minutes watching the incompetent 3 person crew behind the desk fumble through whatever task they were doing to check another passenger's one bag. The next passenger brought his family's bags up to be checked, and while I was waiting, with all 3 of the crew having seen me standing in line for 5 minutes, allowed another woman and her family to walk right up to the counter, skipping me to check her bags while saying nothing. Unbelievably incompetent and poor service overall, one of the worst boarding experiences I've ever had.

Flight was on time, in fact, arrival was early.

The seating was a bit tight.

Nothing

Missed this flight because of missing the first flight

Great customer service and attention

No inflight entertainment

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Besides taking off late, the worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable.

The flight was cancelled after a 3 hour delay. The next flight out was from a different airport, 14 hours later and with another connection. I would not have arrived home for another 28 hours. I decided to rent a car and drive the 4.5 hours home instead. Processing the refund has been nearly impossible.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late.

Good flight

Very small seats, no leg room.

Flight was 30 minutes early

Fully booked plane

I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances.