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American notified via app that the flight was delayed. However, when I went to the gate, they were already boarding and had not updated communications that they had pulled the flight time back. They made the entire flight re-check in which by this time I had lost my exit row seat and ended up in a middle seat. As a 4 decade flyer of American and Exec Plat, my expectations for the company are that the customer service would be better. This unfortunately is no longer a strong point for any of the major airlines including American. They are basically city buses flying at 30 thousand feet.

The plane was very creaky and lots of ringing. Plane was dirty and dingy. I couldn't hear the captain's announcements from the flight deck. Not sure if it was the captain or the audio equipment, but good thing there wasn't an emergency where we needed clear instructions. The overhead compartments were clearly full, but the flight crew allowed people to stand in the back with their carry on luggage. Then after everyone boarded, they had to go to the front to gate check their luggage because there was no room for their bags and then they returned to their seats...such a waste of time when clearly the overhead compartments were full when they originally boarded.

Crew was helpful and cheerful especially when they had no refreshments to work with. The plane was never serviced and had nothing but limited water and coffee onboard. For the price point, a concern of services.

I booked an aisle seat and was given a middle. At 6'4" 230lbs, it is not ideal to fly in the middle row for myself and passengers.

There were several different delays but we ended up being delayed a total of 40 mins or so. It was annoying we had a gate change which made it take longer to leave DFW, and we had to check our carry on. Ugh

The counter/baggage counter was busy and so many people missed flights. We got stuck sitting on the plane over 2 hours at the gate while they were doing an inspection is wrong. Many of us missed our connecting flights because of it.

Awful. We had an 8 hour mechanical delay- no vouchers and no kind/courtesy/professional representatives in the entire airport. Not only was it a terrible experience for both my 7 year old and myself, I still have not heard back from American about how they’re going to correct it- I’ve sent 2 or 3 emails about our experience- which was just awful. Not to mention according to national traveling laws, we should be reimbursed… but of course they’re not responding.

Overall it was good but not great. The aircraft was an old and seats didn’t recline in business class unless you kept playing around with it.

The plane was subbed for another last minute, the gate was changed last minute. Could live with that but we boarded and there was a delay which totaled an hour in the end. There was a technical issue which meant wheels needed to remain out for ten mins after take off. My USB phone charger was broken as was the headphone jack which meant I could t enjoy the IFE and could use my phone after a few hours. Even the map function on the plane failed to work after a few hours.

The flight was delayed and we were told the airplane is on its way to the gate from the hangar. We were told this for 2 hours and the flight was continually delayed in ~30 minute increments. Then we ended up having a new airplane. The issue wasn’t clearly communicated and it left everyone feeling confused about when we would actually be leaving. Whenever they communicated a new boarding time it felt arbitrary and random. The boarding process was a mess and disorganized, which made it last longer than necessary. Landing was rough. Seats were uncomfortable.