Gate agent was extremely rude and yelling at passengers during boarding. Then onboard, a flight attendant was also yelling at passengers. Ruined the experience, Alaska is usually better than this.
The attendants seemed a little stressed, but were very nice. Boarding required taking a shuttle bus to the plane, which was weird and we were packed in like sardines. The internet worked great which was nice. The flight was quite bumpy, but that seemed to be a weather issue more than anything. I got where I needed to get, so overall it was fine!
Staff friendly. Impressed that she spray cleaned the seat when I voluntarily moved to another before take-off.
Plane late by an hour. Would be nice if it is on time
The Drop Bag sounded like a good idea, but in reality it was a very long line with few employees to assist as you did the work to check in your bag. Take a carry on bag and skip Drop Bag! Our flight was delayed several times with no explanation. What food? We had a choice of apple juice or water.
The guy on the boarding gate, welber was very helpfula nd was able to help me, my wife and 2 young children be seated all together. The bad experience that i had on this flight was the flight crew- i waited for 15-20mins to retrieve my kid’s gate checked stroller. The flight crew didnt even apologize and told me to step on the side when i was already. Also the bag drop process was a pain. The machine keeps on having a lot of errors that wont take my bag. That took me alot of time to check my bag
Potatoes were not cooked in the pork potato meal. Flight attendants were great in first class.
I had to cancel my trip due to health reasons three days after making the reservation. I was stunned to find out that the ticket was not able to be credited for future travel. $734 loss. Not happy that this was not my experience with Southwest Airlines. I will stick with SW in the future. Boo Alaskan Air and Kayak.
Since the flight was delayed, snacks and water were provided.
Talk about boarding with ALOHA. The attendants at the counter and the flight crew were so cheerful and happy, it was good to go home with that little bit of friendly aloha I seem to not get on other flights. I have not flown Hawaiian Airlines for quite some time, but this was better than most of my flights back to the islands. I loved the comfortable seats, the updated videos that were so culturally integrated with necessary information. For example, how many times do you have to watch a flight attendant give the same ol spiel on how to use your seat buckle. Instead their modern video of actual flight attendants on a beach talking about how you should you operate your buckle. Or how about the kane dancing hula in the loi'i patches and talking about where the exits are on the plane. It was fantastic and entertaining. I also liked the fact that I was offered a breakfast sandwich that was quite tasty. Nowadays you have to spend $10 on anything inflight and it just gets so ridiculous with prices it was nice not to have to pay for a snack. I also liked the fact that for a nice sugar rush, Honolulu Cookie Company cookies were given. How is that for advertising? Love, love, and loved it even more. As a local I sure felt the spirit of Aloha on this trip coming home and I would never say no to flying Hawaiian Airlines again.