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Don’t fly with Alaska if you have a layover in Seattle. Guaranteed to screw you over. We waited at terminal S3 &were >2 hours delayed(mechanical issues)and told to change terminals to a different plane that required riding 3 shuttles to get to new terminal N14. Then they delayed the flight even further and changed gates again. when I went to the customer service in terminal N, the manager turned me away without apologizing & refused to assist me but mandated I leave her alone as her shift is nearly finished and insisted I totake another 2 shuttles to terminal C so I can just talk to another service rep while dragging my family of 4/ kids in tow.

i canceled my flight from SEA to SFO, SNA to SEA and received full refund from Alaska Airlines. i am pleased with the customer service.

Departing flight for our weekend trip was cancelled due to weather which meant our return flight was useless. The whole thing was difficult to get support through but Alaska did recover and was able to reimburse us for the flights yesterday. For some reason, Kayak was not kept in the loop, adding to the confusion.

i canceled my return flight package with Alaska Airlines. Customer Service was excellent and assisted me to cancelled both of our reservations and returned the payment in full. that is excellent service and understanding and empathy of the customers' needs. i like Alaska Airlines and recommend AS to everyone.

Never got on because the airline sent the WRONG plane to take us on our first leg of the trip so we missed ALL connecting flights. No help available from anyone at the airline…

The crew inside the airport for Alaska was rude, lazy and incompetent

The flight was extremely smooth, and so was the landing. Great piloting.

Plane was clean, staff was professional and flight was on time. No built in tv was still ok, as programs were offered that could synch to smart phones.

J was in the ER x 3...3 protruding discs...contacted Alaska many many days prior to cancel and request a refund or a credjt.. they only gave me 50 % credit....outrageous seeing how i have a doctors letter....just plain inhuman. AI sucks!

The flight was too short. No snacks or drinks offered.