Cons: "Nothing just great"
Pros: "The gate crew made several announcements about face mask requirements."
Cons: "Once boarding began, there was no attention paid to distancing guidelines. I never heard anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. I was very surprised to find out the flight was 100% full. Every seat was filled. I thought airlines were taking precautions to provide space for passengers by leaving some seats empty. I felt very unsafe flying in a 100% full flight where no control for masks was taking place. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe."
Pros: "The flight left on time and arrived early."
Cons: "The flight was nearly full. They announced this and said that if anyone was uncomfortable being seated next to someone not in their party (due to COVID concerns) they would book them on the next available flight. At that point, you're really kinda stuck hoping the person your seated next to is taking the proper precautions, but you are not "social distanced" during the flight. I don't consider myself a COVID prude, but I will stick with Southwest Airlines during this pandemic. They are keeping their flights at 2/3 capacity in order to maintain distance among passengers on their flights."
Pros: "It was a short flight."
Cons: "WiFi access."
Pros: "I loved the convenience of flying out of an airport 20 minutes from my house!"
Cons: "Our flight was delayed an hour leaving Santa Rosa and on the return, we waited on the runway for 45 minutes before unloading."
Pros: "Boarding is quick. Crew is always super friendly as is the pilot."
Cons: "The flight took longer than any flight I ever took from seattle to Wenatchee - not sure why."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Aircraft was clean and comfortable. Crew was efficient and friendly. The whole experience was excellent!"
Cons: "There was lots of entertainment available but plain old music was not an option. What if I don't want to watch a movie or TV, just listen to music!"
Pros: "The cheese and fruit tray is great."
Cons: "Boarding takes forever. The seats are too narrow."
Cons: "could not reschedule.."
Pros: "Bags were waiting at baggage claim"
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Cons: "Horrible the worst first class ever seats were outdated and uncomfortable the amenities (snacks) where just bad they had better snacks in coach . The customer service is even bad as well worst mistake of my life"
Pros: "The coffee was good and the crew was attentive and helpful."
Cons: "The transfer was very rushed. I know it’s hard to control those things, but 45 minutes turned out to NOT be enough time between flights, especially because the first flight was taxiying for 20 minutes once we landed, which was an unanticipated delay."
Cons: "Flight also delayed"
Pros: "Very pleasant and attentive employees."
Cons: "Booked at last minute so have middle seats."
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "Able to get on an earlier flight to Wenatchee since initial flight got to Seattle early and there was room!"
Cons: "Can’t think of anything!"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Not much to like this time around"
Cons: "Boarding attendants announced that the flight was delayed just 10 minutes before boarding time because of weather. Flight was from Seattle to Los Angeles and the weather was clear on the flight path. Two hours later, an announcement was made that it was actually because of congestion at the airport (poor planning) and yet, they did not offer anything to the passengers for the inconvenience. We boarded the plane two hours late, only to sit on the tarmac for another 40 minutes. This situation could have been handled so much better by Alaska Airlines."
Cons: "Everything. Plane had blown circuit. Told us AFTER we boarded. Had to switch planes. My “premium” seat was super small, made even smaller by the selfish fat boomer strring next to me taking up half my seat. Over all, one of the worst flights I’ve been on in a long time."
Cons: "I was informed we'd get some kind of voucher for the 5 hour delay but never recieved anything."
Pros: "leg room, drinks, seat recline, direct flight, air, lighting"
Cons: "attempting a movie on my laptop, it could only stutter, and took two hours to get through 51 minutes of the film (I read captions); my neighbor was not a large woman, but nonetheless couldn't help elbowing me often; you're not responsible for poor parenting, but the family ahead and behind (same family) was loud and complaining; the flight was switched to another plane so our original one could take passengers to Cabo (Mexico); we had no water in the restrooms; food shouldn't be an additional purchase on longer flights, nor should baggage check"
Pros: "Access to movies via the airline app."
Cons: "3 times in the last 10 years i have had flights with this airline from portland twice an seattle once everytime they have some excuse about air crews an the flights leave 2 hours late after a long layover this has been a problem for a long time if i knew the right people like in the faa to call i would . honestly i seriously recommend to do not fly this air line to spokane unless you are desperate .once ok twice wait a second three times two different citys there is something here an it need fixed yesterday"
Pros: "Direct flight"
Cons: "We were late to board and take off."
Pros: "Nice and easy"
Pros: "Flight attendant really kind and helpful, brought me tea and honey for laryngitis."
Cons: "Pilot should welcome, check in at some point, and definitely comment on turbulence or any turning on or off of seatbelt sign other then for takeoff or landing. Was really weird to get no updates other than from flight attendance when at times we had bad turbulence but silence from cockpit. I'm afraid of flying so I listen for this every time I fly and this was first experience of so little from pilots."
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Cons: "Check in staff at Assistance counters either had problems with their computers or couldn't understand reservations. We had a pet for which we had paid for round trip reservation months ago, yet agent took quite awhile to reconcile our reservations. We stood in line for nearly a half hour during which their were very long lines at each check in point and at least one or two agents left on breaks while the lines were still very long. At Burbank the agents were fast, accurate and there were almost no waiting. The flight itself was great and the flight attendants were excellent; but not impressed at all with check in at Seattle."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Pros: "That I got to Wenatchee so much faster than the shuttle!!!"
Cons: "Nothing! It was great!!"
Pros: "Average, it was fine. Snack Box was awesome"
Cons: "No entertainment"
Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."
Pros: "Flight was more comfortable than some other flights I have been on, and the ride was smooth. I also like that we get to pick our seats when we buy the tickets instead of trying to find a seat once we are boarding."
Cons: "Once we started to board our plane about half the passengers got on the then the boarding stopped due to being grounded by the weather. Once that was lifted we finished boarding but still had to wait for our pilots to change planes. We sat in our seats for two hours before we even moved from our gate."
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Pros: "Overall as expected. Decent flight, nothing that made me go "wow", but on time, clean, reasonable boarding."
Cons: "I found the reaction of one of the flight attendants to be unprofessional. When I asked if she could pour a bit of water into my water bottle, rather than say, "I'm sorry, I am not allowed" or "unfortunately, no" or really anything verbal, she made a "tsk, tsk" face and offered me a plastic cup. Besides being annoyingly wasteful as a policy (if indeed it is one - this has not been an issue on other airlines), her customer service skills left something to be desired. This strange interaction left me with a poor overall impression of the flight experience."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Pros: "This airline seems to have good prices with very friendly staff. It doesn't have luxury seating or amazing entertainment, but for what you pay it's a good deal!"
Pros: "The northwest deli box was good. Boarding was very efficient."
Cons: "They ran out of the hot meal about 1/4 way down the aisle. The seats are not comfortable for a 5 hour flight. The bathrooms were pretty gross and smelled strongly of urine. There was dried urine all down the front of both toilets and on the floor in both bathrooms I used on the plane. Some of the crew seemed very new/ immature and unprofessional. Specifically, and I apologize for not knowing names, the blonde man made strange comments to people, maybe out of nervousness? The blonde woman on the flight seemed to have a short temper with her coworkers and was very short with them, granted she did get run into by both the beverage and food cart in the middle of the plane multiple times, so she was probably pretty annoyed at that. I fly Alaska Airlines most of the time, and this experience was unusual."
Cons: "Offer free entertainment via wifi on flight, but will not work with Kindle or Nook devices."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "the seat confusion was a hassle but the crew was nice about it."
Cons: "the flight was oversold and i didn't get a seat assignment until the last minute. Then the seat they gave me was already booked to someone else, so i had to wait again on the plane to get a seat. on my outgoing flight to seattle a few days prior, i intentionally didn't check a bag because i had a late arrival and early work the next day, was forced to check it on the plane and then they lost it for an hour after i landed so i didn't get home until 2am. frustrating, but again the crew was nice about the mistakes."
Pros: "Roomy seats and plenty of legroom"
Cons: "The whole experience of making a connection in SEA detracts from the travel experience. There is little room for passengers to sit while waiting for their Alaska flight. It causes masses of people in the walkways, and makes it hard to walk through, or get out of the way for others. It may not be the airline's fault, but as I said, it detracted. I don't remember SEA being that overcrowded on previous trips. Our incoming flight was delayed due to weather. Again, not the airline's fault, but we were told we'd be able to make up the time and be on time in DEN. We were still late."
Pros: "Everything was great, gave food 3 stars but only because it was just snacks. Seats were comfortable and really liked the charging ports, better accessibility than under the seat."
Cons: "Didn't like that it felt like a free for all when boarding. Could have been better if it was more sectionalized, that is, allowing smaller section of rows to board at a time."
Pros: "Don't have much of an opinion on food and entertainment but we had a nice person to sit next to and we enjoyed our flight"
More snacks while enroute.
Seat power didn’t work and Wi-Fi was glitchy for the first 30-45 min.
The flight attendants were rude, and then our connection got canceled and we were offered nothing in return for missing work because of it.
The plane is old and really small. Crew was great
Cons: "It sure what could have been better other than all bulkhead seats are terrible for taller people."
Pros: "I was able to return home after my flight had been cancelled."
Cons: "While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done."
Cons: "First time wearing face mask all the time. It was okay."
Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."
Pros: "The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me"
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Cons: "A little discouraged that AA doesn’t offer a TV in the headrest for 1st class customers"
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Pros: "Crew was efficient and pleasant making for a good experience."
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Cons: "Inattentive attendant in first class."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Nice entertainment options."
Cons: "No free WiFi for message."
Pros: "The flights were good. The cancellation was handled poorly."
Cons: "AA’s flight was canceled from Seattle to JFK. The flight was then rescheduled to Newark and then Orly. The main problem is that the change didn’t include the infant on lap ticket and ended up with 2 hours in Newark trying to rectify the situation."
Pros: "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
Cons: "Food. No individual entertainment unit."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Pros: "Entertainment system Leg room"
Cons: "Just one package of snacks for a 6 hour flight Delays going out of NYC"
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "love it!"
Cons: "Flight was delayed because of weather. No fault of carrier."
Cons: "Self check-in staff at Seattle was not that helpful."
Pros: "On time for both flights"
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Pros: "In flight individual movie screen at no charge"
Cons: "Had issue with continuing flight after Dallas. Gate agent told me to go to AA.com and wouldn't even try to help. If you can't do it on line, forget it. Tried to call the 800 number and told to wait 2 hours!"
Cons: "Too many levels of passengers"
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "On time. Friendly crew. Good price."
Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Cons: "I would not change a thing the flight was wonderful and the stewardess Virginia great"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."
Pros: "Flight was on time. Bags didn't get lost. Pilot and crew seemed nice."
Cons: "Smallest middle seat I've ever sat in. Wifi was $40. Baggage Fees were pricey. No free snacks. No free entertainment options."
Pros: "free entertainment"
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
Pros: "Just wish the boarding was better"
Pros: "The price was right! Connection in Chicago was a little tight but overall a good flight."