Absolutely love the digital ID at TSA Pre Check at Atlanta Hartsfield Airport. Made getting through TSA Pre Check even faster and smoother
Food was a bit mediocre, however crew was were very nice and seating was decent. Flight was delayed an hour and baggage was delayed about 45 minutes on arrival in Rome.
From the check in crew all the way to onboard crew they were all great. Specially Diana at the boarding gate. She was amazing and she get smiling “thru her mask” even though the flight was delayed a little bit and people were starting to get stressed out. She was amazing.
would have preferred to have healthier/gluten free options for the snacks. We asked and were told that cookies or gold fish were the only options.
Pros: "FA were ok"
Cons: "No entertainment"
Pros: "I felt really comfortable safe and more than happy to fly with Delta. Thank you."
Cons: "More vegan options."
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "No problems. Service was great and we got there slightly faster than anticipated"
Cons: "Flight duration but that’s impossible to change so other than that nothing :)"
Cons: "Delay on flight and providing beverages while waiting for 6 hours"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "The crew and the comfort plus seat"
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "Flight attendant"
Cons: "Bathrooms were filthy"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Pros: "Gave information about delay clearly and gently"
Cons: "Boarding is as usual chaotic"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Pros: "Simple, easy"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Cons: "Ac not working at last 30 minutes of flight."
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Cons: "Flying into blizzards suck, don’t do it"
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
Cons: "Delayed, for close to 6 hours and missed our connection"
Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"
Pros: "Friendly Crew"
Pros: "Clean plane, friendly staff and timely departure."
Cons: "Waiting to get off the plane. Other customers moving too slow"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "The crew had the most amazing attitude. Very friendly. It really makes a big difference. Seemed like the positive attitude was contagious. Thanks to them."
Cons: "The seats were entirely too close. Not enough legroom. Legroom was easily two inches less than typical. I am 6'4" and I could not get my knees to go behind the seat in front of me. I had one knee in the aisle and the other between the two seats in front of me. I know I'm taller than average, but I don't think I'm asking too much. Just want to be able to sit normally."
Pros: "Flights were on time..."
Cons: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Pros: "The touch screens had lots of movie options, which was nice."
Cons: "The crew wasn’t friendly and the seats are crazy narrow"
Cons: "offer coffee at least"
Cons: "Poor planning caused us to sit on the ramp an hour and a half for a gate to open up."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "On time departure and early arrival. Crew was great."
Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"
Cons: "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"
Pros: "The crew tries."
Cons: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."
Cons: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
Cons: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Cons: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Pros: "We’re able to get a different flight after ours was re-scheduled several times."
Cons: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Pros: "How funny was the crew and proficient"
Cons: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"
Cons: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."
Cons: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."
Pros: "Crew was good"
Cons: "Baggage took 40+ mins unacceptable"
Pros: "Boarding was fast and efficient."
Cons: "Takeoff delayed 1 hr entertainment system in my seat didn't work asked crew 2x to assist and they ignored me food was poor, I'd rather have a cookie and a bag of almonds"
Pros: "Excellent experience despite short weather delay. Outstanding flight crew"
Cons: "delays were horrible."
Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"
Pros: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
Cons: "Comfort, timeliness."
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "On time smooth ride"
Cons: "I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Cons: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "This was one of the best crews I've ever had on a flight. So helpful."
Cons: "Didn't like having to get rescreened for a domestic flight after going through customs."
Cons: "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
Pros: "Easy boarding. Comfortable seating, congenial crew. Provided wheelchair service as requested with no glitches"
Cons: "Food was subpar for class of service"
Pros: "The flight was good crew members was nice and professional."
Pros: "Crew was friendly and professional."
Pros: "Boarding was I rushed and efficient, roominess of seats, pillow and blanket waiting for us on our seats, good dinner and breakfast, frequent passes by flight attendants to see if folks needed water - great movie selection, USB chargers at every seat- just great!"
Cons: "Jerk who smoked in the bathroom so the alarm went off in the middle of the flight and woke folks up, so it got brighter and noisier and harder to sleep!"
Pros: "Spaciousness of the middle seat they gave me headphones"
Cons: "Not a thing to complain about wonderful flight"
Cons: "Super old planes, no had a tv."
Pros: "Snacks and beverage"
Pros: "Entertainment package at your seat was easy to use and had a wide variety of movies, music, etc. to please anyone. Plane was new and everything worked. Arrived early!!! Captain was best attribute of the crew."
Cons: "Crew seemed to be robotic, no personality, just doing a job. Food was just OK, nothing special, but at least it was somewhat tasty."
Pros: "The trip from st martin was fine in terms of check in. AA opened their windows early so we beat the crowd."
Cons: "The plane left 20 minutes late, and then we hit turbulence and a bit of rain close to our arrival in Charlotte. I had originally booked a flight through Miami with plenty of layover time to get a connecting flight to Dallas, but AA canceled that one and put me on a connection the following day! When I called customer service, they were helpful in regards booking and assured me there would be plenty of time to connect through Charlotte. When our plane landed 35 minutes late, there was only 15 minutes to connect, and we waited for baggage that whole time. No idea what took baggage so long, but the result is that we missed our flight. AA did put us on standby for the next one, but that meant our relative had to pick us up at midnight."
Pros: "Have a great trip without any problems."
Pros: "Safe flight. Two seats instead of three on the outer aisles. Although the flight was an hour and a half delayed, we landed at the original time. Not sure how that works."
Cons: "Very old plane. No individual entertainment for an 8 hour flight. The old fashion tv were in the middle of the plane. The flight attendant were almost non existent. One toilet did not work. I was very disappointed"
Cons: "Took my bag for no reason, I flew there with it."
Cons: "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Pros: "Nothing to say"
Cons: "Too many Delays Very bad wheelchair service at Heathrow Airport Delayed Baggage Bad food options at American Airlines Flight"
Pros: "Nice crew. Nice airline."
Cons: "Wider seats and leg room."
Cons: "There was supposed to be wheelchair assistance at Richmond upon our arrival. Waited as long as I could. When no one came with a chair or any assistance, I had to walk ! struggling! so as not to fall to the baggage claim area, claim my luggage without any help, and then to my get myself and my luggage outside to meet ground transportation."
Cons: "Boarding process slow and confusing. No intervention by staff No snacks served. Waiting on bags for last 45 min"
Cons: "arrived 24 hours late. had to stay overnight in Newark. And United lost our luggage. The worst trip I have ever had."
Pros: "Enjoyed the meal. Crew was pleasant."
Cons: "Deplane no fault to anyone just a bummer to get a late start."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "The UA crew from NRT to DEN met my (lowered) expectations. The best thing is the exceptional comfort afforded by the 787--it is hard to book any other aircraft if I have a choice! Going through immigration and customs at DEN is very efficient as well, and DEN makes a great connecting point."
Cons: "I wish the NRT-DEN service were offered by NH instead of UA!"
Pros: "On time and great professional staff throughout"
Pros: "Nothing, and I’m a very agreeable person.... Always"
Cons: "Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from."
Pros: "The flight was on time."
Cons: "I think that going stingy with customers on a flight regarding food is disappointing. It’s the first time in my life that I travel and the airline doesn’t not provide food in the overall cost!, and charging for entertainment:speechless! And the seats, well uncomfortable would be a nice word to describe them.No United again!"
Cons: "Volume of the PA was so loud it was painful"
Cons: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Pros: "Absolutely nothing"
Cons: "Your customer service sucks. Not sure if the agents know what they are doing as we are tossed from Delta airlines to United airlines"
Pros: "Newer plane"
Cons: "Claustrophobic seating"
Cons: "Same as the above"
Cons: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
Pros: "It was quick boarding."
Cons: "Seats were to close and no plane peanuts."
Pros: "Overall good, timely flight."
Cons: "United app, with the entertainment options did not work on any of our Android devices. App was up to date, frustrating."
Pros: "Courtesy and smiling faces"
Cons: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful. Absolutely no leg room. Much less than most major airlines."
Pros: "Staff was great,trip was. Quick."
Cons: "Delays in take off"
Cons: "I understand sometimes there are problems with gates once a plane lands, but an hour on the tarmac waiting to get into a gate is ridiculous. Pay up to have gates available for your aircraft. We have choices when flying. If you disrespect the customer's time, we take our business elsewhere. Also, having the customer do everything from tagging our baggage and automated check-in at the airport should reflect in the price we pay for a flight. Instead, you make us do all the work and keep prices the same."
Pros: "Great experience overall"
Cons: "United and SAS are really separate and hard to manage reservation. Seats changed from what I purchased and it was uncomfortable. I don't think I will do a mixed airline flight again even though they quote them as a Star Aliance. Also, flying through Chicago ORD is not great. The international terminal is completely separate so you have to take a train, pour out water, enter security (and they don't have a TSA Pre). All around uggh."
Pros: "The crew was nice. Coffee was great."
Cons: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
Cons: "They would not let me travel with one carry-on and one smaller item. They made me check one item. This has never happened to me on a flight before. During the flight and in between during the layover all staff members were very rude. I will never fly with united again."
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pros: "Flight crew and ground crew are very professional."
Cons: "No complaints."
Cons: "I didn't like that my luggage was open on the conveyor belt and my belt was missing I will prefer to never use that airline again"
Pros: "the flight was very pleasant thank you very much"
Pros: "This united flight was overbooked and crowded due to end of holiday season. But it was managed well. Got a great in flight entertainment and comfortable seats. Crew was very friendly and helpful. It was almost like flying international minus the lunch. Baggage was also handled well."
Cons: "Temperature inside was a bit weird. It felt hot some times and later it felt cold and then hot again."
Pros: "OK until we boarded."
Cons: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
Cons: "They canceled my flight without asking me or notifying me. I wad left stranded at the airport when I showed up 1.5h before takeoff to find thru cancelled my ticket. I was forced to buy a very expensive last minute ticket with another airline and got home very late. I am still in disbelief"
Cons: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
Pros: "the service and aircraft were excellent"
Cons: "space between seat"
Pros: "People was very nice"
Pros: "No wi fi for this flight, I get it that it's a small plane on a short journey but I really miss it when it is not there. My food assessment is just based on the free snacks as I didn't buy any food but the classic peanuts would be better than the snack mix provided. The crew I feel for as they, I am sure, felt the stress of the flight being late to get in (and thus causing the other flights of that particular plane to be behind). The free sandwiches offered by SFO as an apology were a good thought but no substitute for timely delivery. Not a nock on SFO just an unfortunate circumstance."
Cons: "The fly was delated one hour"
Pros: "I liked that I was given spacious accommodations for myself and my service animal."
Cons: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
Pros: "I scanned my boarding pass with my cellphone."
Cons: "The flight attendants weren't friendly. They were rude. They NEVER shared their expectations for good passengers. Instead they just wasted a lot of time correcting passengers' bad behaviors. Got half a cup of juice with lots of ice. Thirsty all the time. I never could go and use the restroom."
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Cons: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"
Cons: "cold I the cabin - leaky vent by my legs in 3D"
Pros: "Ride was ok. Both our flights from Chicago were delayed. No one tried to explain or offer any apology. No one offered to complete anything or offer coupons for meals. I thought that was extremely rude."
Cons: "See above. Very disappointed. There were four of us and my 76 year old father has health issues and was very uncomfortable."
Pros: "Best, smoothest landing ever! The captain was great."
Cons: "The two squalling children two rows back. They were obviously upset and the parents were apparently newbies to traveling with infants and toddlers. The parents were almost as annoying as the children. That's just the way it goes while traveling. c'est la vie"
Pros: "Both flights were early! Boarding was easy"
Cons: "No complaints"