Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
The check in process here in Phoenix was horrible. Incompetent agents, lack of staff, management indecisive, and lack of any urgency for passengers whose flights were set to leave. The flight crew were tired and stressed though that could be Delta's fault. The pilot was a pro! Thank you for the smooth flight!
Flight was canceled by Delta at the last minute.
Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Crew, chairs, entertainment"
Pros: "All was good"
Cons: "All was good"
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Pros: "customer siervice was great and welcoming was awesome"
Pros: "Excellent Detroit crew"
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Great staff, quick service."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Delayed (causing missed connections) and cancelled flights over 3 days. Arrival in Canada, flight 5 mins late. Told could not board connecting flight because too late. And layover about 90 mins. At gate they haven’t even started boarding the connecting flight. Put on next flight 5 hrs later. That flight was held for quite awhile because “passengers on arriving flights at other end of airport needed to get to gate”, so delayed departure. WHAT!!!? Departing flight on return delayed. Missed connection again. New connection means waiting 6 hrs in airport, only to have flight cancelled. Terrible communication between staff, and between staff and travelers. Some staff just outright rude. Phone apps and departure boards showing flight cancelled, and gate agent saying to stay seated because that’s not true, only to have them announce 10 mins later the flight is cancelled and you need to leave. Since no more flights that night, told would get voucher for $250 cdn, only to get $150 cdn voucher. Could go on & on about how awful the experience has been. WestJet is TERRIBLE!! Will never fly them again!
Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"
Pros: "Great job overall."
Pros: "They were very helpful and polite."
Cons: "Times have changed and they offer very little such as entertainment food options. but it was short trip and people need to adjust."
Cons: "We missed the connection between the two flights. They booked me for a flight the next morning. They did not provide voucher or reimbursement for food or lodging."
Pros: "It booked the wrong date and I had to repurchase the ticket. So all the savings were lost plus a ton more. Last time I use this service."
Cons: "The date and flight I picked were the right ones. I’m sure it was my own fault so it is what it is. I’ll just book through the airlines directly and pay the extra money and ensure the flight is the day I picked."
Pros: "Super helpful gate agents and smooth entry process back into the country."
Cons: "Crew on plane weren’t great. The male attendant wasn’t very understanding when a little girl had to use bathroom before we even left the gate. One of the women attendants ended up letting her go while taxing. Clearly the guy doesn’t understand kids. We could have ended up with a plane smelling like"
Cons: "More than 1 drink served"
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Pros: "Crew was great. Seats were not comfortable."
Cons: "Slightly wider seats."
Cons: "Two of the most important things to me in travelling by air are getting through security as quick it’s possible ie the priory line; and a lounge. Traveling and paying for Plus provides neither. Back to Air Canada Business Class or AC Rouge Premium. Going to have to pick up your game WestJet"
Cons: "Missed my connection"
Pros: "Great flight! Great service and way more room than air canada! And ACTUALLY on time!"
Pros: "No delays flight arrived ahead of schedule"
Pros: "The trip served its purpose in getting us from point A to B. Good"
Cons: "no refund at all worst outcome"
Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."
Pros: "I’ve always liked WestJet and it’s services. They are my always my first airline I go to check flights."
Pros: "Fun crew. Short flight"
Cons: "Flight was late leaving. Our connecting flight was already boarding when we arrived. I would have liked the 25 mins we were supposed to have."
Pros: "pleasant staff"
Cons: "no record of pre-purchased meal internet cost $10 and was very very slow-unusable zero seating in Westjet gates (PHX)"
Cons: "First flight on WestJet in 3 Years. Didn’t like not knowing I needed a tablet or laptop and an app to watch tv. Offered a drink and asked for water. Received about 2 ounces. Every body around me ordered soft drinks and got a 10 ounce can"
Cons: "We sat on the tarmac in the plane for 4 hours when 20 minutes into the delay the flight attendants knew they weren't going to be able to fly with us, and instead of cancelling the flight 20 minutes into the delay we sat on the plane for 4 hours while the crew knew we were not going to take off. There were a handful of infants and children (my 10 month old nephew included) and for the crew to keep the passengers on the plane for 4 hours when they knew the flight was going to be cancelled is unacceptable."
Pros: "Efficient, cost effective and chill flight process"
Cons: "Nothing really, even the coffee was delicias."
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Cons: "Warmest flight I was ever on. Entertainment system didn’t work."
Pros: "The information given by the pilot overhead was timely and well delivered. The flight was smooth and we arrived safely."
Cons: "We sat for 4 hours on the runway. Aside from 1 crew member, they were impersonal, rude, and unaccomodating. They pilot spoke overhead very pleasantly and apologetically and encouraged walking around and using the restroom but they crew gave everyone a hard time. There was no offer of complementary food service or compensation for anyone despite being on the plane for double the amount of time planned. Finally, the in flight entertainment worked for maybe half hour of the actual flight with no explanation or acknowledgement."
Cons: "Non comfortable cold sensation."
Pros: "The crew."
Cons: "Over crowded seating. Over head music that you had to talk over. Worst flight I’ve ever taken."
Pros: "The staff and comfort."
Pros: "We boarded on time, and when we were delayed by fog, we were kept informed."
Cons: "We were one hour late landing, couldn't be helped. But, it was a 45 minute wait for our luggage."
Pros: "Got away a little late (full flight and de-icing) but still managed to get in to Phoenix well ahead of the scheduled arrival time."
Cons: "Lots of delays on different flights for members of our party flying from various points in US to Calgary and on returns. Several folks had damage to their luggage, including wheels torn off of baggage and a cracked ski helmet."
Pros: "WestJet was Great again.... Boarded promptly, and a smooth flight, with friendly staff"
Pros: "Fast cheap flight"
Pros: "Friendliness of staff"
Cons: "Had an aisle seat but was disturbed 4 times throughout the flight. Not impressed"
Pros: "The WestJet staff, from gate check in to the flight crew, were excellent."
Cons: "The fact that people with pets board first is ridiculous enough to keep me from choosing WJ as my first option. They boarded before seniors and children. What has happened to our crazy world that pets are more important than people."
Pros: "Quick boarding, good customer service, and friendly staff."
Cons: "When I booked online it was a little unclear that I would have to pay extra to check a bag. No problem but would make a better customer experience if I had been aware of this"
Pros: "Cabin crew was good,"
Cons: "The seats where not compfie"
Cons: "Hard seats no padding extrely uncomfortable"
Pros: "Great crew, West jet connect worked fabulously"
Cons: "Cramped space and airplane food"
Pros: "No stops,"
Pros: "Everything was excelente very nice personal."
Cons: "Flight was late leaving ywg"
Pros: "Awesome crew, chill experience !"
Pros: "I was rescheduled to a flight that got me to phoenix at 7pm... Ended up missing a meeting."
Cons: "Instead of a straight flight to Phoenix they rescheduled me to a 2 stop flight until my final destination."
Pros: "Crew was fantastic, friendly and always smiling. I prefer an aisle seat, and they took much more care not to bump you than I've experienced on other flights. Left on time, arrived early. One of the few flights I've been on with no issues."
Cons: "Seriously who fly's international without baggage? BS on paying fees for a checked bag for an INTERNATIONAL flight - but everyone does that money grab. Seats are not made for someone with any height - I'm 6', and the seats were uncomfortably positioned for my back - and way too low to support my head. They supposedly have an app to send you alerts about your flight - doesn't work - re-installed twice, and got the same can't connect message on different days (my phone was on a gig network wifi)."
Pros: "Flight staff actually appeared to be concerned with all of the passengers"
Cons: "The "bell sound" when an announcement is made is incredibly loud......annoying so."
APU was out of order and plane sat at gate and on tarmac for 30mims with no ac in 90 Houston humid weather
Cons: "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."
Pros: "Comfort and space"
Pros: "Smooth flight. Early arrival. Friendly flight attendants."
Pros: "Staff was cool and insured a fast boarding"
Cons: "Rickety plane, lots of squeaking and other sounds. Seats are about just as terrible as the any other airline"
Cons: "No info about gate changes."
Cons: "All was good"
Pros: "Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business"
Cons: "Same point - the point was full and I’ve already clarified that ."
Pros: "Quiet flight and very efficient food and beverage service."
Cons: "Reduced leg room because of seat construction"
Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"
Pros: "Flight was good. Clean plane with tv's at every seat. Newark airport is really nice."
Cons: "Flight was very delayed which caused us to get into Phoenix close to 1 am. The whole airport was empty at that point which caused a delayed car rental. The Tv's on the flight are NOT free and neither are the snacks. I would think due to the long delay with the flight they would offer us free snacks or a free movie. But no."
Pros: "No issue and on time"
Pros: "Crew, smooth flight"
Cons: "No entertainment -not even TV- unless you pay."
Pros: "I'm very happy with the flight."
Pros: "Everything two thumbs up for the flight, plenty of room"
Pros: "Good service good snacks."
Pros: "The entertainment"
Cons: "The outlet for charging was unreliable"
Cons: "It was delayed as the incoming crew were late and I reached Phoenix almost at midnight which was inconvenient"
Cons: "Seating drinks/food pricing baggage handling"
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Pros: "On time , smooth flying, great service"
Pros: "Nice new large plane, boarding was quick and the flight was fast"
Cons: "seats too small and close together. very bad seating. Would fly United again only if no other flight available."
Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "I like that we finally made it!! 130a.m."
Cons: "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"
Cons: "No entertainment at all makes a 4.5 hr flight really long."
Pros: "Nothing. The gate agent didn't really know how kayak works when it comes to hacker flights.Told me to call customer service. Customer service does not give you the option to speak to representatives. The phone system just loops around with out giving any options for to speak to a person. After I was on the phone with an agent he told me my money would be refunded. I have been charged two flights and I'm still sitting at home."
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful. Now I have to spend more money and I have to drive 12hours."
Pros: "Everything was great expect for one thing."
Cons: "I was made to gate check my bag as I was boarding which was fine, yet they wouldn't let me move things around as I had lots of items in the putter pockets and my gloves got lost."
Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."
Pros: "Flight left on time."
Cons: "It was berry cold on the plane!"
Pros: "The entire trip was easy from booking to flight"
Cons: "The seats could have been a tad more comfortable"
Pros: "There was a fairly entertaining TV show playing."
Cons: "The flight was only about half- full so when we boarded there were a lot of empty seats. In that situation been told before that we could change seats and spread out if we wanted to, but they didn't say anything. I was going to ask, but there were 2 flight attendants just leaning on seats & talking up until they announced to prepare for departure. Then during the flight when passing out snacks she handed me one and didn't even offer one for my husband sleeping next to me. She moved on the next row and was gone so quickly I didn't even have a chance to ask. When she came back around for drinks, I asked for 2 drinks (1 for me, and one for my husband still sleeping, in case he woke up), to which she responded, "I just won't open it then." She gave me just the can of soda, - no cup, no ice. So when my husband did wake up, he just drank it from the can. Oh, and it's a good thing my husband was sleeping for a portion of the flight because his monitor wasn't working."
Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"
Pros: "Staff excellent"
Cons: "Everything else, space restrictive"
Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."
Cons: "Food selection awful"
Pros: "The crew"
Cons: "passengers being physically sick next.to me"
Pros: "Flight price."
Cons: "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."
Pros: "Flight was early!"
Pros: "Was impressed w the new plane"
Cons: "Overhead storage a little small"